Reviews
This profile includes reviews for Xerox Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 23 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromEthel C
Date: 07/29/2025
1 starThis is by far the worst company I have ever dealt with. I leased a printer from them for 3 years and they could never get the billing straight . The contract ended in December and machine shipped back to them, yet I am still getting bills from them as if I still have the machine. The right hand does not know what the left hand is doing and you never talk to the same person twice. Another colleague in my office is having the same problem.Review fromOseas G
Date: 05/29/2025
1 starXEROX does not abide by their own contract. Their legal team is ferocious though. They prey on small businesses like mine who are unable to get out of their contract. As soon as you sign their contract, you are on your own. Their techs that they send are "not permitted to touch the machine". So, you need to hire an IT person to help you. I am close to three years with their machines and no one has ever come for maintenance, to fix a machine, nothing like that. It is the worst experience a company can give you.Review fromJoseph K
Date: 04/15/2025
1 starXerox Corporation warranty issue.
I am with the ******* ****** ****** ** ******* ******** *** We purchased 2 Xerox printers from Lenovo on 2/2/2024 and 3/1/2024. Due to construction at the building where the printers were to be installed the printers did not go into service until 8/14/2024. The Xerox C9000 purchased on 3/1/2024 had a broken tray latch and was unusable until days later when Xerox sent a technician to replace the broken part and that printer is still working correctly.
The first printer, a Xerox C625 purchased on 2/2/204 went into service on 08/14/2024 which Xerox has records accordingly has quit working after Xerox updated the software in the printer without our knowledge or consent and the update damaged the main board. Xerox is refusing to repair the printer under warranty that should have started the day the printer went into service on 8/14/2024.
We had a huge change in management internally and the Xerox ongoing maintenance contract never got in the correct hands to get paid. We want an ongoing contract for maintenance of these printers and Xerox is refusing to allow us to renew the contract since it in their eyes is over 30 days past the warranty.
Prior to the software update the printer was working perfectly and the update even wiped out the main board to the point that the serial number does not appear on the Configuration Report that can be printed out nor does it appear in the software of the printer OS.
We would like Xerox to fix the printer since their software update caused this issue and we would like them to allow us to get a continuing support contract on both printers which they are refusing to do. As expensive as these printers were, we are willing to pay for the support contract, however Xerox is refusing to fix a problem they caused that we had no control over.
Xerox does not stand by the printers they sell.Review fromCara T
Date: 11/01/2024
1 starThe WORST experience. Have had a lease since 2020. Decided not to renew my lease. Good luck trying to cancel it. It has taken me months, with phone calls and emails trying to make sure my lease is not automatically renewed, which they will do if you don’t get it cancelled. Literally, almost impossible to accomplish. Customer service is outsourced to another country. What is the point of offering customer service if there is a language barrier? This is NOT customer service. Just made a final lease payment in early October. The payment has still not posted and I have left at least half dozen phone calls inquiring as to why???? Honestly, I think it’s a way to continue on with the lease. I love the machine but it’s not worth the tactics and hoops Xerox puts you through. Spoke to someone in “customer service” on one occasion and could clearly hear roosters in the background. Haha. I asked him “are those roosters?” He told me they were seagulls. Yea, I know a rooster when I hear one.Review fromKen S
Date: 10/07/2024
1 starPathetic customer service with Christopher Torbeck at Xerox. Communication and tech support to resolve issues usually go unanswered. We have been dealing with them for more than 6 months now on the quality of the printer they recommended as an upgrade to our previous ******* which had no issues but was almost 5 years old and parts were becoming scarce. Can't wait for this contract to be over! Months of stalling and delays have gotten us no where!Review fromMarcus T
Date: 07/29/2024
1 starHands down the worst customer service of any company. When we were having technical issues it took an entire month to get a qualified technician to figure out why our device wasn't properly scanning. My colleague and I had multiple phone calls with customer service reps, who gave various sorts of non-answers that we would either hear from technicians in 24-48 hrs or that they would follow-up with our assigned technician. Needless to say only after threatening to cancel our account did we finally receive the necessary technical support. Not too long afterwards, we discover that we are no longer able to submit our invoice/service payments electronically. After calling billing support, we find out that they have switched account numbers and have ended e-payments. I had to call on the phone to pay securely via credit card only to be told that I would have to wait for a call back from a secure line to take the credit card info. This process took four days, when the rep told me it should only take two hours. We are still cancelling our account since the level of service is unacceptable. This too has been a hassle. I requested a balance of payment to close the account almost two weeks ago, receiving only an email confirmation that the request was received in the meantime. I have been following up with customer service reps who cannot provide me an answer as to when I'll receive the balance of payment. Last week I had a customer service rep forward me to his voicemail after putting me on a "brief hold", and today, I had an employee provide me with a fake email when I demanded the contact information of one of their supervisors to escalate the issue. The frustration I have endured over the last week months is unparalleled by any other company. Xerox is a disgrace of a company that should not be in business. I cannot wait to be done with them. To anyone reading these reviews, I emphatically urge you to choose another printer company; Xerox does not deserve anyone's business.Review fromGreg M
Date: 05/17/2024
1 starXerox is in the situation they are in because of the absolute crappiest customer service. They have gone from being an innovator to being a large distributor for ***** To try and put in a service call takes an act of congress. We run multiple machines in our printshop and after 30 years of doing business with these jokers I am done. I should have gone with *****. I give them MINUS 5 Stars but the system forces me to give them at least one. If I ran my business like they run theirs I would not be in business and that is exactly where they are headed, just a shame they are making us suffer with them as they slowly shrivel on the vine.Review fromLori m
Date: 04/24/2024
1 starWe leased a Copier and the last payment was on Aril, 12 2024. We decided to not renew, I started calling in early February asking what to do that we no longer wanted the machine. I was calling the number listed and talked to several people. they never took notes or left notes and they said a manager would reach out. I also talked to the third party vender that said I needed a letter of intent 30 before the lease ended. That is what I was trying to do. I talked to several people that said they were working remote and could not transfer me to the manager. Long story short I asked multiple times for a manager to reach out and they never did. Sent the letter of intent to the wrong email, that was given to me by a xerox employee. Also sent it to the third party vender. I finally received an email back stating that it was sixty days and I was late so now I have to pay them three more months on a lease. I asked to get the machine picked up and they said no not until the lease is paid for three more months. This is horrible customer service and I just can't believe a company can do this. They put me off and never had anyone call so they can make extra money. This is wrongReview fromT. H
Date: 04/23/2024
1 starThey are the worst company. I have made payment after payment on-time and continue to receive last fees. They tried to say that the checks went to a third party company and the third party paid them late, yet I have prove the checks went to their remittance address. I then started paying online, they still process late and I still receive late fees. The billing practices are horrendous. Because they wait to apply the payment, they then put the previous invoice on the new invoice with a late fee and expect the the full payment of the new invoice, even though the previous invoice was already paid. So they are double charging. When you call them, they are rude, talk over you and give you no answers or are they tell you lies. I only give them 1/2 a star, which isn't available for marking.
Xerox Corporation
Date: 04/29/2024
Can we please reach out to the client to get a Serial number or Customer Number to research further. my first message to the BBB failed to send and had incorrect infoReview fromMary Ann C
Date: 04/15/2024
1 starTerrible customer service and support. I purchased a new copier and was sent a copier with a defective wireless adapter. I have been waiting nearly four months for the part & a repair technician to install it. I have contacted Xerox customer service 17 times. Most of the representatives are located offshore and have no contact with US counterparts. CDW, the company that handles the sales of small businesses, had no followup once the sale was completed. In addition, I was never notified about a maintenance/tech program that was discontinued with just two months notice of the end date. I contacted the CDW sales person by phone and email about my issue, and never received a response. Eventually, I received an email from the sales person which included an invoice for a maintenance contract and nothing more.
I believe a $1,200.00 copier should have some purchase support. In four month, neither Xerox or CDW have helped me resolve my issue and I have had to outsource my business copies. Absolutely appalling!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.