Reviews

This profile includes reviews for Xerox Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Xerox Corporation

  201 Merritt 7 Norwalk, CT 06851-1056

  
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  Xerox Corporation

  10 Lake Ctr Exec Ctr 401 Rte 73N Ste 300 Marlton, NJ 08053

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  Xerox Corp

  2200 E Mcfadden Ave Santa Ana, CA 92705-4704

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  Xerox Corporation Customer Inquiries

  2365 Harrodsburg Rd Ste B250 Lexington, KY 40504-3338

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  Xerox Corporation

  9000 Wessex Place #100 Louisville, KY 40222

Review Details

• Review fromEthel C

  Date: 07/29/2025

  1 star
  This is by far the worst company I have ever dealt with. I leased a printer from them for 3 years and they could never get the billing straight . The contract ended in December and machine shipped back to them, yet I am still getting bills from them as if I still have the machine. The right hand does not know what the left hand is doing and you never talk to the same person twice. Another colleague in my office is having the same problem.

• Review fromOseas G

  Date: 05/29/2025

  1 star
  XEROX does not abide by their own contract. Their legal team is ferocious though. They prey on small businesses like mine who are unable to get out of their contract. As soon as you sign their contract, you are on your own. Their techs that they send are "not permitted to touch the machine". So, you need to hire an IT person to help you. I am close to three years with their machines and no one has ever come for maintenance, to fix a machine, nothing like that. It is the worst experience a company can give you.

• Review fromJoseph K

  Date: 04/15/2025

  1 star
  Xerox Corporation warranty issue.
  I am with the ******* ****** ****** ** ******* ******** *** We purchased 2 Xerox printers from Lenovo on 2/2/2024 and 3/1/2024. Due to construction at the building where the printers were to be installed the printers did not go into service until 8/14/2024. The Xerox C9000 purchased on 3/1/2024 had a broken tray latch and was unusable until days later when Xerox sent a technician to replace the broken part and that printer is still working correctly.
  The first printer, a Xerox C625 purchased on 2/2/204 went into service on 08/14/2024 which Xerox has records accordingly has quit working after Xerox updated the software in the printer without our knowledge or consent and the update damaged the main board. Xerox is refusing to repair the printer under warranty that should have started the day the printer went into service on 8/14/2024.
  We had a huge change in management internally and the Xerox ongoing maintenance contract never got in the correct hands to get paid. We want an ongoing contract for maintenance of these printers and Xerox is refusing to allow us to renew the contract since it in their eyes is over 30 days past the warranty.
  Prior to the software update the printer was working perfectly and the update even wiped out the main board to the point that the serial number does not appear on the Configuration Report that can be printed out nor does it appear in the software of the printer OS.
  We would like Xerox to fix the printer since their software update caused this issue and we would like them to allow us to get a continuing support contract on both printers which they are refusing to do. As expensive as these printers were, we are willing to pay for the support contract, however Xerox is refusing to fix a problem they caused that we had no control over.
  Xerox does not stand by the printers they sell.

• Review fromColby W

  Date: 02/27/2025

  1 star
  They don't even deserve a star at all, PERIOD. The worst service a tech could ever get.
  These people do not follow instructions as their is no one taking accountablitiy for their messes they do not even clean up or take care of.
  Guy came here to fix a printer. First he didn't follow instructions and set up the printer how he wanted to so we will have to configure it all when we swap out the "hot swappable" printer, which is NOT hot swappable.
  After that I find that while he was here he reconfigured a printer to print something for him and didn't change the configuration back. Now we have to get SERVICE again? WTHeck!? This is not professionalism at all. Next to that their admin support is even more of a joke.
  They sent me a spreadsheet to fill out to make sure we had product. I filled that out and got literally over 75 orders, 2 pallets of toners, printing drums, etc. I had to send back 1 pallet and a half.
  This is pathetic and unacceptable and no one ever apologizes for anything.
  They have a terrible way of doing business and should fire every support person they have and rehire and entire new team that will help their contracted customers and be professional.
  Oh and NONE of thier reporting tools work right AT ALL! There are a tub full descrepancies and they will LIE straight to your face telling you it works and that there's nothing to worry about.
  This company needs to loose business to change thier culture of robbing misconducting manufactured unable to have integrity people of whatever kind they are. All of them I've dealt with have been BAD. And I'm a pretty cool person.

• Review fromBrenda K

  Date: 01/23/2025

  1 star
  **** and Xerox: A Customer Service Nightmare
  I purchased a Xerox WorkCentre 6515 Magenta Toner Cartridge (compatible with Phaser 6510 and WorkCentre 6515) from **** on December 11, 2024, and installed it on December 13. After printing fewer than 220 pages in 40 days, my printer notified me that it was out of magenta toner and refused to print. This was shocking for a toner cartridge expected to last much longer, especially considering the cost.
  When I checked ****’s website, it claimed the toner had a 90-day limited warranty. However, contacting **** was an ordeal. It felt like I had to call a million numbers to get through to someone. Once I finally did, I was told they only honor a 30-day warranty, contradicting the information on their own site. **** then told me I needed to contact the manufacturer, Xerox, to resolve the issue.
  Calling Xerox turned into an even bigger nightmare. Over the course of more than 20 calls, I was passed around from one department to another, with no one able to provide any help. Every representative either transferred me or gave me vague responses with no solutions. It was clear that neither **** nor Xerox cared about resolving the issue or standing by their product.
  This experience has been a complete waste of time and money. Both **** and Xerox lack accountability and seem more interested in passing the blame than helping their customers. Their poor customer service and subpar product quality have left me frustrated and disappointed.
  Going forward, I will never purchase another product from **** or Xerox. Their inability to provide support and their unwillingness to resolve issues make them companies I cannot trust. Based on this experience, I’m considering switching to Hewlett-Packard (HP), as they seem to have a much better reputation for both products and customer service.
  Save yourself the frustration I’ve endured—avoid **** and Xerox at all costs!

• Review fromCara T

  Date: 11/01/2024

  1 star
  The WORST experience. Have had a lease since 2020. Decided not to renew my lease. Good luck trying to cancel it. It has taken me months, with phone calls and emails trying to make sure my lease is not automatically renewed, which they will do if you don’t get it cancelled. Literally, almost impossible to accomplish. Customer service is outsourced to another country. What is the point of offering customer service if there is a language barrier? This is NOT customer service. Just made a final lease payment in early October. The payment has still not posted and I have left at least half dozen phone calls inquiring as to why???? Honestly, I think it’s a way to continue on with the lease. I love the machine but it’s not worth the tactics and hoops Xerox puts you through. Spoke to someone in “customer service” on one occasion and could clearly hear roosters in the background. Haha. I asked him “are those roosters?” He told me they were seagulls. Yea, I know a rooster when I hear one.

• Review fromKen S

  Date: 10/07/2024

  1 star
  Pathetic customer service with Christopher Torbeck at Xerox. Communication and tech support to resolve issues usually go unanswered. We have been dealing with them for more than 6 months now on the quality of the printer they recommended as an upgrade to our previous ******* which had no issues but was almost 5 years old and parts were becoming scarce. Can't wait for this contract to be over! Months of stalling and delays have gotten us no where!

• Review fromCh L

  Date: 09/03/2024

  1 star
  Xerox Phaser 3260, K7A221114
  Xerox has been silently and secretly breaking printers. My Printer was working " PERFECTLY " and was told to down load
  Phaser 3260 Mac Driver v1.08
  Released: 03/05/2020
  Version: 1.08
  Size: 8.10 MB
  Filename: Xerox_Phaser_3260_Driver_1.08.00.dmg
  Now I am unable to print and Xerox will not assist. I spoke to 3 three Customer support, they listened and then hung up. Very un-professional and wicked they should be fired.
  Xerox so far has failed to deliver a 64-bit printer driver for many models, including the Phaser 3260. Which is unforgivable, since they are still selling that printer model without a clear warning that it won’t work on the latest Mac OS X version!
  I am seeking a swift resolution for my Xerox investment. Fix Driver to work on Monterey, Replace, Reset to Factory, Having workarounds is nice, but Xerox should wake up and do the right thing: adapt the driver software (and their support website) to accept the 3260 and any other printer

• Review fromMarcus T

  Date: 07/29/2024

  1 star
  Hands down the worst customer service of any company. When we were having technical issues it took an entire month to get a qualified technician to figure out why our device wasn't properly scanning. My colleague and I had multiple phone calls with customer service reps, who gave various sorts of non-answers that we would either hear from technicians in 24-48 hrs or that they would follow-up with our assigned technician. Needless to say only after threatening to cancel our account did we finally receive the necessary technical support. Not too long afterwards, we discover that we are no longer able to submit our invoice/service payments electronically. After calling billing support, we find out that they have switched account numbers and have ended e-payments. I had to call on the phone to pay securely via credit card only to be told that I would have to wait for a call back from a secure line to take the credit card info. This process took four days, when the rep told me it should only take two hours. We are still cancelling our account since the level of service is unacceptable. This too has been a hassle. I requested a balance of payment to close the account almost two weeks ago, receiving only an email confirmation that the request was received in the meantime. I have been following up with customer service reps who cannot provide me an answer as to when I'll receive the balance of payment. Last week I had a customer service rep forward me to his voicemail after putting me on a "brief hold", and today, I had an employee provide me with a fake email when I demanded the contact information of one of their supervisors to escalate the issue. The frustration I have endured over the last week months is unparalleled by any other company. Xerox is a disgrace of a company that should not be in business. I cannot wait to be done with them. To anyone reading these reviews, I emphatically urge you to choose another printer company; Xerox does not deserve anyone's business.

• Review fromGreg M

  Date: 05/17/2024

  1 star
  Xerox is in the situation they are in because of the absolute crappiest customer service. They have gone from being an innovator to being a large distributor for ***** To try and put in a service call takes an act of congress. We run multiple machines in our printshop and after 30 years of doing business with these jokers I am done. I should have gone with *****. I give them MINUS 5 Stars but the system forces me to give them at least one. If I ran my business like they run theirs I would not be in business and that is exactly where they are headed, just a shame they are making us suffer with them as they slowly shrivel on the vine.