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          Find a Location

          Xerox Corporation has 50 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileXerox Corporation

            Business Form Printer
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            201 Merritt 7

            Norwalk, CT 06851-1056

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            Customer Reviews

            1.13/5

            Average of 31 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            76 complaints closed in last 3 years

            31 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 3/12/2008

            Years in Business: 118

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Xerox's industry-leading technology, software and people are advancing workflow automation, analytics, personalization, security solutions and innovative digital printing.  Helping organizations of all sizes around the globe work, communicate and collaborate more efficiently.

            Products & Services

            Office,Multifunction and Production Printers, Managed Document Services

            Business Details

            This is a multi-location business.

            Find a Location

            Xerox Corporation has 50 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              201 Merritt 7, Norwalk, CT 06851-1056
              BBB File Opened:
              4/10/1996
              Years in Business:
              118
              Business Started:
              4/18/1906
              Business Incorporated:
              4/11/1956
              Accredited Since:
              3/12/2008
              Type of Entity:
              Corporation
              Business Management
              • Mr. Steve Bandrowczak, President/COO
              • Mr. Darren Spaur
              Contact Information

              Principal

              • Mr. Steve Bandrowczak, President/COO
              • Mr. Darren Spaur

              Customer Contact

              • Mr. Darren Spaur
              Additional Contact Information

              Fax Numbers

              • (203) 329-1193
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              77 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/19/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              We own a Xerox **** All In One Printer. We've posted a question on the Xerox Community, and have had no replies back. We have emailed Xerox, and have had no reply back. If someone could please reply to our post in Xerox Community, we would appreciate it. ******************************************************************************************************************************** We want to know if this printer is compatible with Win 10 and 11. We used to be able to print wirelessly to it from a Win 10 laptop and can't seem to get it re-connected. Downloaded the Global Print Driver, to no avail.
              Read More
              Read 76 More Complaints

              Customer Reviews

              31 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mary Ann C

              04/15/2024

              Terrible customer service and support. I purchased a new copier and was sent a copier with a defective wireless adapter. I have been waiting nearly four months for the part & a repair technician to install it. I have contacted Xerox customer service 17 times. Most of the representatives are located offshore and have no contact with US counterparts. CDW, the company that handles the sales of small businesses, had no followup once the sale was completed. In addition, I was never notified about a maintenance/tech program that was discontinued with just two months notice of the end date. I contacted the CDW sales person by phone and email about my issue, and never received a response. Eventually, I received an email from the sales person which included an invoice for a maintenance contract and nothing more. I believe a $1,200.00 copier should have some purchase support. In four month, neither Xerox or CDW have helped me resolve my issue and I have had to outsource my business copies. Absolutely appalling!
              Read 30 More Customer Reviews

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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