Reviews

Review Details

• Review fromAmber K

  Date: 06/04/2025

  1 star
  I just bought a seat belt housing for my **** ****** ******* * back seat, seat belt. It was the wrong part. When I put into the ****** search engine....seat belt housing cover for **** ******* ******* * it gave me this part and company. I paid for expedited shipping through ***  also to have the part here before a very busy weekend. I called the people told them it didn't fit....they said I wouldn't be refunded the shipping and I would have to pay to ship it back. I will never buy from them again.....
  

  FCP Euro

  Date: 06/06/2025

  Dear ******  
  We sincerely apologize for any inconvenience you are encountering due to the incorrect part for your vehicle. As you mentioned in your review, a ****** search may yield keywords that lead to general Porsche products, which may not always correspond to the correct part for your specific vehicle. On our website, FCPEuro.com, we provide a vehicle selector on the left-hand side, which should be utilized to assist in identifying the appropriate fitment for your car.
  We are reaching out to you via the email we have on file for your account with a resolution.
  Best Regards,
  Anthony from FCP Euro

• Review fromRodrigo T

  Date: 05/05/2025

  1 star
  Been purchasing parts for years because of lifetime-warranty and have only had to get a part exchanged once, so far. I was sent the incorrect IBS sensor and requested the correct one or a refund, whichever was best. I thought maybe someone accidentally put the wrong part in the box since it was previously opened and covered in oil. Turns out they label and sell the 6121 ibs sensor at the price of the more expensive 6112 ibs sensor for my 335i. I explained the issue but they were only able to ship another incorrect one. I was refused a refund even after I explained the problem. I figured I was talking to someone that did not know about what they stock so I started a chargeback claim with my bank. Almost immediately they fixed my issue with a refund so I canceled the chargeback. I returned the wrong part and that was that. Recently, I had been waiting on my last purchase after receiving the confirmation email and when I reached out about the delay they said they are refusing me service because of the chargeback process. My guess is its because there is a big chance they might accidentally send me the incorrect item and will refuse to help me again. Looking at the rest of the reviews, I can see I am not the only one who has had problems. I assume they're denying me my "lifetime-warranty" on everything I've purchased from them, as well. The business transactions seemed fine until I had my first hiccup. That's all it took to see what terrible practices FCP Euro has. If you value your money, I'd look elsewhere. They stock the same products as many other sellers but offer what is possibly a bogus "lifetime-warranty".
  

  FCP Euro

  Date: 05/07/2025

  ********
  We sincerely apologize for the issues you've experienced, both with your past order and the recent one. At FCP Euro, we’re committed to providing a reliable and hassle-free shopping experience, and we regret that we’ve fallen short of that standard in your case.
  After a thorough internal investigation in 2023, it was determined that the correct IBS sensor had been sent. As part of our resolution process, a prepaid return label was issued, and a full refund was processed upon return of the item.
  During this time frame, we received notice of a chargeback filed on the transaction. In accordance with our policy, this led to a suspension of your FCP Euro account.
  We value your business and would like to work with you toward a resolution that restores your confidence. Our team has reached out to you at the email address associated with your account to discuss the next steps and explore the best possible options moving forward.
  -Andre at FCP Euro

• Review fromS. K.

  Date: 04/22/2025

  2 stars
  INCOMPATIBLE PART LEADS TO NO REFUND. WEBSITE MISLEADING.
  I ordered an oxygen sensor for my '19 VW GTI Autobahn. I checked the fitment to make sure this was compatible with my car. I trusted that they had their compatibility correct. Months go by and I take my car to the mechanic to have it installed. He tells me the connection is different. I go home and check for myself and yes the electrical connectors do not match. I call FCP Euro to initiate a return since this was a mistake on their end. I even included a picture of the two connectors side-by-side showing they're incompatible. Ultimately, they refused the refund and now I'm out $130. Pretty unfair if you ask me. I usually have good experiences shopping with them. Not good customer service.
  

  FCP Euro

  Date: 04/24/2025

  *******
  We sincerely apologize for the issues you've experienced with your order and for any frustration caused while trying to resolve this matter. We understand how important it is to receive the correct parts, especially when it impacts the timely repair of your vehicle.
  Our team has reached out to you directly via the email address associated with your account to provide a resolution tailored to your needs. We've also requested additional information to help us ensure this type of issue doesn’t happen again in the future.
  At FCP Euro, we’re committed to delivering a hassle-free experience and truly appreciate your patience as we work to make things right.
  -Andre at FCP Euro

  S. K.

  Date: 04/28/2025

  PROBLEM SOLVED
  After my BBB complaint, Andrew from FCPEuro reached out to me and offered a prepaid shipping label for me to send the item back for a refund. I also gave him the VIN to my car and sure enough, my engine code doesn't match with the oxygen sensor. They will update their catalog as needed. Props to the company for correcting their mistake.
  My advice to anyone shopping at FCP Euro: they're a great company, but make sure you check for compatibility with your car DESPITE WHAT THE WEBSITE SAYS and do so within 90 days (which is a pretty generous return period). Otherwise, Ill continue ordering my car parts from FCPEuro.

• Review fromAndrew C

  Date: 04/06/2025

  1 star
  Ordered wiper blades for my **** put in model and year and got ***** replacement parts presented. Ordered them and they are not only the wrong sizes, they don't mount. Tried the return route and they want me to pay shipping. On a $30 order, the shipping for me is about $20 plus a trip to ***. No thanks, and no more parts from FCP Euro.
  

  FCP Euro

  Date: 04/09/2025

  Hello,
  We are very sorry for the fitment issues you have experienced. We understand the importance of receiving the correct parts, as it directly impacts fixing your vehicle in a timely manner.
  We have reached out to you under the email we have on file for your account to offer a solution that works best for you. At FCP Euro we are committed to providing a seamless ordering experience.
  -Andre from FCP Euro

• Review fromTim D

  Date: 04/04/2025

  1 star
  I am sure others may have written similar reviews. I did not think to take the time to look them up and read them prior to ordering. The company offers a lifetime guarantee for parts. It is not. It is a "purchase the same part at full price again and we will issue you a store credit when you return it".
  I saved to do the repair initially. Went with them due to *** Piezo injectors being a know failure on the platform. Thought I would have a problem free car for a few years and an option to keep the car running with peace of mind on having some kind of warranty. Nope! Injectors start leaking shortly after install and coding.
  Do the warranty process, pay the local shop, purchase new and send the old back. Only to have a store credit issued for 1,300.00. I don't know how many of you have an extra 1,300.00 to pay out for reapirs after spending the same amount prior. So what should have cost 1,300.00 has now cost me 2,600.00 in parts and that does not include the cost of repair twice! Avoid this company. Car enthusiast used to rave about this company. I see the bean counters have taken over and figured out a way to make it more lucrative for the investors while screwing over the enthusiast that helped them build the company. Find another company. Spend your money elsewhere. It will be cheaper than FCP and you can purchase the parts multiple times and it will probably cost you less.
  

  FCP Euro

  Date: 04/07/2025

  ********
  We are very sorry for the issues you have experienced with your injectors. Our team has reached out to you under the email we have a file for your account, to offer a solution that works best for you.
  We proudly offer a Lifetime Replacement Guarantee Program that covers all parts for the duration of your car ownership. In 2022, our Lifetime Replacement Guarantee policy evolved so that we can continue proudly offering it to our customers—one of these changes was that all Lifetime Replacement Guarantee returns are processed as Store Credit for the original product purchase price to use on future purchases. This change and further details can be found under the following link: ***************************g/fcp-euro-lifetime-replacement-guarantee-update
  Once again, we apologize for the trouble, and we look forward to connecting via the email we sent.
  -Andre from FCP Euro

• Review fromRene P

  Date: 04/01/2025

  1 star
  Ordered a part and was delivered way beyond stated shipping time. multiple messages stating new date for arrival 3 times. I had to leave out of town on certain date and part from fcp would arrive at a later time. Proceeded to get it from *** dealer in order to get vehicle back in running condition at a cost of $700 dollars. Unable to speak with any customer service rep at all. they will contact via email. I personally will not trust or do business with FCP from here on.

• Review fromAndy T

  Date: 03/18/2025

  1 star
  After being on hold for 27 minutes (rep said 60 people were waiting on hold - because Customer Service is NON-EXISTENT). I was trying to find out WHY there were 2 of the same brand of transmission filters for my car with a Price difference of $113.00+ . They would NOT tell me anything unless I gave them my VIN. I explained to them that I'm private & if I had their VIN to their car, I could find out anything about them. FCP USED to have great customer service - NOT anymore!
  ************* * *********** had all the information I needed without revealing my VIN. FCP EURO customer service really sucks & is disappointing! Also, they have a warehouse in ** but have to pay freight to **!. ABSOLUTE CLOWNSHOW!
  

  FCP Euro

  Date: 03/19/2025

  *******
  We are disheartened to learn about your negative experience. We have made significant investments into our Customer Service Team to start 2025, to offer a hassle-free experience that exceeds our customers' expectations. You will start to see this reflected in lower wait times and faster service in the coming months.
  In reference to the 2 kits we have listed for your car and the price difference, one comes with the install hardware including the drain and fill plug, and the other does not.
  To ensure accurate fitment, our team may, from time to time, ask for the VIN of your specific vehicle. The software our team uses does not disclose any personal information for the VIN, since we use dealer-like tools and not actual dealer software that would include owner data. We can only see data specific to the car (option codes, build date, etc).
  If you have any questions or concerns, please feel free to reach out to [email protected], and we will be more than happy to assist.
  -FCP Euro

• Review fromDavid D

  Date: 03/11/2025

  1 star
  I ordered ***** ***** rotors from them. It didn’t fit . I placed in the original box and returned it. Never used. They said looks worn. Never used can’t look worn. I paid to return with insurance so I know arrived fine. Please refund my money.. I wish I had read all the reviews before. I would have just dealt with ***** ***** directly.
  

  FCP Euro

  Date: 03/12/2025

  ******
  We are very sorry for the negative experience you've had with your return. At FCP Euro, we strive to offer a hassle-free returns process.
  Upon receiving your return, our returns team noticed signs of installation and reached out to you via email with pictures, requesting further information, as installed parts do not fall under our New/Unused Returns Policy.
  After further review, we've gone ahead and refunded you in full for the parts and apologize for the frustrations caused. We have also reached out to you personally via the email we have on file for your account to confirm the refund.
  -FCP Euro

• Review fromMarwan A

  Date: 01/30/2025

  1 star
  I have been a customer for about 10 years. My first order was on 3/17/2015. This company was great for a while but the way they conduct business went down the drain recently, here is why I say that from my personal experience:
  1. I don't trust the product reviews on their website. I purchased parts that were very bad (a radiator hose). The hose was not a good fit. It leaked and I had to go to the dealership and buy an OEM hose to get my car to be drivable again. I tried adding a review about that hose, FCP will delete my review. I tried re-adding it multiple times, but they will always delete it. The review was 1 star. The review was professional and only about that product. If they delete bad reviews of products, how will I trust the reviews on their website!
  2. In the past they had a very nice return policy where you could return any part for a refund within a year. Also, after a year they will return it for store credit. They changed their policy without any notice. They will accept they return only within 3 months of purchase. They won't accept any return after that.
  3. Their life time warranty is very tricky now. They are asking you to re-purchase the exact same product for that warranty to apply. That is terrible, if you buy a part that was low quality and you wanted to change the brand, they won't accept the life-time warranty return! They accept warranty returns in the past as long as you buy the same part regardless of the brand. Now they are very strict about you having to buy the exact same part. This makes their lifetime warranty useless for me.
  4. The only reason I used to buy from FCP was their life-time warranty. I could find the same exact part cheaper from other reputable retailers. That includes my local *** dealership that offers cheaper, than FCP euro prices, if I order online and pick-up instore.
  At this point, I will not be placing any new orders through FCP except for the warranty orders that I have placed in the past.
  I hope this helps.

• Review fromGuillermo G

  Date: 01/10/2025

  1 star
  SCAM: FCP Euro Lifetime Replacement Guarantee.
  Dishonesty is a violation of trust at a minimum. In plain English, words have a specific meaning, a duck is not a chicken. A repurchase at whatever price is not a replacement. It is cheating plain and simple. I made the purchase in Mar of 2020, like many others thinking a great part that’s “genuine” and guaranteed. It turns out it is a cheap fake with a guarantee guaranteed to cheat trusting people like me.
  It used to be that I needed something and your name was the first that came to mind, for the future this will still be true, but only as who not to do business with. Luckily you are not the only game in town, thank god for free enterprise.
  

  FCP Euro

  Date: 01/13/2025

  Hello,
  We proudly offer a Lifetime Replacement Guarantee Program that covers all parts for the duration of your car ownership. In 2022, our Lifetime Replacement Guarantee policy evolved so that we can continue proudly offering it to our customers - one of these changes was all Lifetime Replacement Gaurantee returns are processed as Store Credit for the original product purchase price to use on future purchases.
  This change and further details can be founds under the following link:*************************************************************************** *FCP Euro