Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a low pressure fuel pump which failed after fifteen months but came with a lifetime warranty. My car broke down in middle of traffic so I had tow it to a shop. They trouble shot it told me what was wrong. I needed my car back so I had no choice but buy another one from them. When I contacted FCP they said I would have to pay out another $350. To get one and send the bad one in for warranty. I explained I already paid out a $989. They said send proof it failed and they would give me credit. I sent a copy of the the read out from their computer and the bill showing what was found. Again they said show proof I asked what more could I do to show proof. I asked to send me a label and would ship the bad one back then get a credit but was told that's not how it works Must buy another new one and then send the old one back.

  

  Business Response

  Date: 06/13/2025

  ***** ******* *** ** *** ******** **** *** ********* ****** 
  
  ***** *******
   
  This is Anthony from FCP Euro, contacting you regarding your recent ****** review. We would like to extend our sincerest apologies for any miscommunication and for any inconvenience you may have experienced due to the recent failure of the fuel pump.
   
  As the **** Fuel Pump - *** *********** is currently backordered, our standard procedure allows customers to return a backordered unit to us prior to placing a replacement order, in order to receive credit for the purchase of an alternative unit that is available.
   
  That said, we recognize your situation required buying a new pump locally to prevent downtime, which is certainly something we can empathize with. Based on the feedback provided in your review, it appears that you have procured a pump from a different supplier, which is entirely acceptable. We would be pleased to issue a refund for your original order in the form of store credit. We simply ask that you use the label attached to send back this fuel pump. Once we receive the fuel pump, we will be able to issue you the credit for the original costs of this unit to your online account.
   
  We hope to hear back soon. If you have any further questions or concerns, please do not hesitate to reach out.
   
  Once again, our deepest apologies for the experience thus far.
   
  Very respectfully,
   
  Anthony

  Customer Answer

  Date: 06/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company Lies to you to get you to suffer through waiting for you purchases.
  I was told by a New Manager that they are SO SORRY for making me wait for weeks Longer than their website says I will be waiting, I called in and just canceled my order, I asked for my money back, Again my shipment has Not been shipped yet! I was told Yes we are sorry & we will Refund you back your Money & don't worry about sending back the Extremely late idem I ordered, I said I have no use for it since I got it the next day local to me. Also saved $30.00 But that wasn't my driving force to cancel my order, I canceled because of the time I was waiting. They Lied about Everything about my shipping time, They said it was there fault. They are sorry, Ok Great, Then just get me my money back, You will see it in your Bank account in a couple days, Well More Lies!! They Never Refunded me my Money & Now I have to get them their Oh So Valuable package back to them the way they demand it to be shipped or I wont get my money back, Well Again That's Not what was told to me from this Lying Team! They hang up on you for being upset, Then call back and another employee is getting involved and just a spinning Garbage Pile. The Lies is what Pushed me over the top to do this Review. I have Ordered Thousands of dollars of equipment from this company & NEVER AGAIN!! They Burnt me on a $159.33 Order, They were willing to Kill our relationship over little nothings, After me spending Thousands over the years, Been Ordering from them since 2020, I tried to get this team to get it together because I get it & understand stuff happens, But the Lies, & the passing the buck to another employee because they don't want to help you just drag you down the road to cover up there negligence. I Have Never been pushed to the point to do this kind of review to ANY Business in my life time, & Trust me there is a Bunch that deserve a Bad review on them, I'm 49 years old, & this company has burnt the bridge forever!!

  

  Business Response

  Date: 06/05/2025

  Hello, 

  Below is a copy of our most recent email sent to ***** (June 4th, at 3:19 pm ET):

  "Hi *****,

   
  My name is Mario, I'm the Customer Service Manager at FCP Euro. I came across your experience with our team after seeing the reviews you've left, and I wanted to reach out personally.
   
  I'm not sure I can fully convey how deeply embarrassed and disappointed I am with the experience you've had. To say that we completely missed the mark doesn't even begin to describe how bad the situation is. Your feelings about the experience with us are completely valid, and you are 100% correct that it never should have reached this level. We aim to provide a best-in-class experience for every single customer, and we have a lot of work to do. We are so very sorry for the time we took from you, the frustrations we caused, and the promises we failed to deliver on. 
   
  Attached to this email is the refund receipt for the transaction. This is the refund that Kevin issued earlier, and we see most banks or credit card companies post these refunds to our customers' accounts within 1-3 days of when we issued them. You also do not need to return the parts, you are welcome to keep them, sell them, give them away, trash them, etc. The last thing we want is to take up any more of your time, considering how much of it we've already caused you to use up with us.
   
  Ultimately, we need to do a lot better, and we will be working through every single interaction you had with our team to provide feedback to all of those who were both directly and indirectly involved. Similarly, and as you pointed out, we need to work with our supply chain and vendors to own the process of fulfilling an order. We decided on which vendor to use, so it's FCP Euro that is responsible. We can do better, our teams can do better, and our customers, you included, shouldn't have to remind us of this.
   
  I know there is really nothing we can say or do to make up for the experience we put you through. If you have any further questions, concerns, feedback, or anything we can be of assistance with, please don't hesitate to let me know. As painful as it is to see things like this, I'm glad you made sure we know about it because it's honest feedback like this that gives us the chance to improve.
   
  Very respectfully, and with our deepest apologies,
   
  Mario"

   

  Attached is the refund receipt.

  Customer Answer

  Date: 06/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I did finally get a deposit back into my bank account, That's My Money So No Praise needed for that! 

  This Company Lies to you, wastes you time drags for weeks & Hangs up on you while trying to get answers, I think I got hung up on almost 3 times, That's Loyalty! That's Why I did my complaint. Not for there fluffy email back to try and Lie some more! Yes I finally after Days almost a week of asking for my money back Got it today. But the way this business handled everything is what escalated me to do this complaint, The Thousands of dollars spent with them over the years & This is how they show their loyalty to you as a customer. We are Done as doing ANY Future business. I would like nothing more than to see them close there doors for this kind of business they are doing. This is what they deserve is BAD Reviews for there Awful Business they displayed to me. You Will Never get another Complaint from me regarding this business because we wont be doing anymore business EVER!! But The World should know to be ware for this company! They changed from who they use to be, So don't expect this team to ever be on point moving forward. They talk a big game then fall short of anything professional. Go Away. Make room for real Good Companies that deserve the Good Customers. 
  
  
  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 06/06/2025

  Hello,

  The customer has rejected our response, but we have nothing else left that we could give him. We accepted his feedback, and did not dispute it. We let him keep the parts he ordered, and we refunded him in full for the parts and provided proof of the refund, which he also confirmed. His remaining ask is that we close our doors and stop operating, which is not something that we can do. 

  Is there a way to have BBB issue a judgement on this complaint without further back and forth with the customer? Typically in cases like this wee see a ruling from BBB where it's stated that the business acted in good faith, or something to that effect.
  

  Please let us know.

  Very respectfully,

  Mario

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  fcp euro fro* *y experiences as far as products go have been superb (so far) but they lack deeply in the custo*er service sector. NO phone nu*ber NO reps NO nothing.
  
  i tried canceling an order that was *ade on a guest account only to realize I couldn't. I payed for 3 day shipping so it was kind of frustrating to see that the wrong bolt was ordered. you try to look for help and all you get is FAQ's and beat around answers. I e*ailed fcp euro the *orning of to ensure that i could get it situated before anything started *oving. I waited till after 930 (ti*e offices open) to send *y e*ail to *ake sure there were people in office, after waiting an hour or two I finally got an e*ail saying that they received it and would be getting back to *e within the next day and a half. so i sent an other and even one *ore today for good *easures but still nothing.
  
  funny enough I ended up receiving a tracking nu*ber fro* ups before even hearing back fro* anyone.
  
  yes i ordered fro* a guest account and so according to fcp "guEsTS CaNT bE cANCELed oNLiNE". if you look at their FAQ rabbit hole you'll co*e across a page that says this;
  
  
  "
  ? To Cancel Your Order
  If you have an FCP Euro account:
  
  Go to *y Account and try the “Cancel Order” option.
  
  If you checked out as a guest:
  
  Unfortunately, guest orders can’t be canceled online. Please wait for your order to arrive and then follow our Returns Process to send it back.
  
  ?? Tip: There’s a short window after placing your order where cancellation *ay still be possible—act quickly!
  "
  
  
  Let *e type that in english so you can understand,
  "THERES A SHORT WINDOW AFTER PLACING YOUR ORDER WHERE CANCELLATION *AY STILL BE POSSIBLE - ACT QUICKLY!"
  
  10 *inutes ? *aybe 5 who knows but i know that 1 hour is already to late. Been a entire day, wrong part is en route. no one to be heard fro*

  

  Business Response

  Date: 06/03/2025

  Dear ******,
   
  We extend our sincerest apologies for the inconvenience you experienced in atte*pting to contact our service representatives. Our representatives are available to assist you via phone during our business hours, which are fro* 9:30 A* to 6:00 P*. You *ay reach us at ###-###-####.
   
  We acknowledge that your order has already been shipped; however, we are reaching out with a solution that we hope will work for you.
   
  -Kevin at FCP Euro

  Customer Answer

  Date: 06/03/2025

  
  
  Better Business Bureau
  
  
  “I have reviewed the response *ade by the business in reference to co*plaint ID ********, and find that this resolution is satisfactory to *e. “

  want to thank the fcp tea* for reaching out and going above and beyond to get *e situated. i didn’t want to deal with return ti*es , labels/fees and they *ade sure of it. 

  i appreciate it 

  
  Sincerely,
  
  
  *

   

   

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a Lifetime Warranty return to FCP Euro, delivered on May 14, 2025, via ***** (Tracking #************). The package included the system-generated return form from my FCP Euro account.
  
  The return included seven items:
  • 2 × *** *********** brake pad sensors
  • 1 × ********** brake pad set
  • 2 × *********** brake discs
  • 1 × ************** wiper blade set
  • 1 × ********* wiper blade
  
  Only the two brake sensors were processed and credited on May 17.
  
  The remaining items were:
  • ********** pads and *********** discs (Order #**********, Apr 18, 2022), replaced in Order #********** (May 1, 2025). The *** set has since been discontinued, so I ordered *************.
  • *** wiper blades (Order #**********, Feb 24, 2021), replaced under Order #********** (Nov 1, 2021).
  
  Not hearing back for three days, I emailed FCP Euro on May 20. Their response said they couldn’t correlate the brake parts to valid orders and didn’t address the wipers. I replied with screenshots of both original and replacement orders.
  
  Their next reply stated the orders had already been returned, which is not true. These parts had been on my vehicle for years. Per FCP Euro’s own policy, a valid replacement order is required for warranty processing, and when I asked them for proof of other replacement orders, they simply repeated their prior respose.
  
  I’ve been a loyal FCP Euro customer for 5 years, however this return has been extremely frustrating. Their team clearly refuses to honor the lifetime warranty.
  
  I’m asking BBB’s help in escalating this issue to FCP Euro’s management so I can receive the store credit I’m owed under their published Lifetime Replacement Guarantee.

  

  Business Response

  Date: 06/03/2025

  Dear Customer,
  
  We extend our sincerest apologies for the difficulties you have faced with your order and any frustration that may have arisen during your attempts to resolve this matter. At FCP Euro, we are dedicated to ensuring a seamless and hassle-free experience for all our customers. Our Lifetime Replacement Guarantee is predicated on the replacement of orders in accordance with the originally placed orders, along with the receipt of credit for the aforementioned items.
  
  We initially addressed your inquiry on May 29th to inform you that the remaining parts from your RMA were not eligible for a refund, as they had already been refunded. Our records confirm this information. Attached to this correspondence are screenshots from our internal return page, which indicate that these parts were refunded to your original form of payment in 2021 and 2022. Additionally, I have included bank records that demonstrate these amounts were refunded to you.
  
  Regrettably, there are no orders eligible for the Lifetime Replacement Guarantee under this account for any of the items mentioned in your response. We sincerely apologize for any inconvenience this situation may have caused. We are still happy to offer a credit so long as a new order is placed, qualifying these parts for LRG. 

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from this company for my *** vehicle. The company sent the wrong part, it wasn’t even close to the right part. The company admitted they had sent the wrong part and had me return the wrong one back to them. The company made me pay for return shipping despite it being their fault and they also refuse to refund my initial shipping charge.

  

  Business Response

  Date: 05/09/2025

  Hello ****,
   
  We sincerely apologize for the issues you've encountered with your order and any frustration you've experienced while trying to resolve the matter. At FCP Euro, we are committed to providing a seamless and hassle-free experience for all of our customers.
   
  We acknowledge that you have been in communication with our customer service team, who have processed a refund for the requested amount to cover the initial shipping charge and the return shipping you paid.
   
  -Kevin at FCP Euro

  Customer Answer

  Date: 05/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Company failed to refund both initial and return shipping as they stated they would. Only initial as tipping was refunded.
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 05/12/2025

  We extend our sincerest apologies for the delay in processing the refund for the shipping costs incurred in returning the parts to us. The refund has been processed this morning and has been credited back to the original payment method utilized for the order.
   
  I have attached screenshots with the transaction information pertaining to this refund. 
   
  Should you have any further questions or concerns, please do not hesitate to contact [email protected].
   
  -Kevin at FCP Euro

  Customer Answer

  Date: 05/14/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a $1,400 timing chain kit from FCP Euro, but *** delivered it to the wrong address. Photo proof shows it was left at a different building than mine. I provided all requested info, including photos, and followed FCP Euro’s claim process, but they refused to help. *** told me FCP Euro’s policy prevents them from filing a claim directly. I’m requesting a refund or replacement due to FCP Euro’s failure to resolve this.
  
  I have uploaded pictures from *** they take at delivery. The first picture is the timing chain kit and the other 2 pictures are of what my front door looks like

  

  Business Response

  Date: 05/07/2025

  Dear ***,
   
  We would like to express our deepest apologies for the challenges you have encountered with your recent order. We are presently collaborating with *** to locate the lost package.
   
  We have corresponded with you through email and have come to an agreement to offer you store credit as a resolution.
   
  -Kevin at FCP Euro

  Customer Answer

  Date: 05/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car part from FCPEuro online. Specified part was ******** Oxygen sensor for cost of $278.99 + shipping and taxes. I received the part but it turned out that it was previously used part and thus I returned it to the seller.
  After receiving the part the seller claimed that I had used the part and refused to replace the part or issue a refund.
  I suspect this is intentional scam where they knowingly send a used/broken or otherwise incorrect part and then claim that it is fault of the consumer and keep the part and the money.

  

  Business Response

  Date: 04/23/2025

  Hello,
   
  We are very sorry for the negative experience you've had with your return. At FCP Euro, we strive to offer a hassle-free returns process.
   
  Upon receiving your return, our returns team noticed signs of installation and reached out to you via email with pictures, requesting further information, as installed parts do not fall under our New/Unused returns policy.
   
  After further review, we've gone ahead and refunded you in full for the part in question and apologize for the frustrations caused(Receipt for refund is attached). We have also reached out to you personally via the email we have on file for your account to confirm the refund.
   
  - Anthony from FCP Euro

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 struts for my car. I was sent only one. I contacted them immediately by email with no response. I tried email again the next day. Still no contact. I then tried their customer service number and heard a robot. They would not let me talk with a person even during their business hours. Tried their robot asking for help through text on my phone. No response to my text.
  I do not know if they are a real business. Have they seen my complaint? Is anyone trying to remedy this? I worry about sending this back and getting any kind of refund. This does not seem like a legitimate business.

  

  Business Response

  Date: 04/25/2025

  ***,

  We are very sorry for the issues you have experienced with your order, and the attempts to contact our team.  FCP Euro is committed to providing a seamless ordering experience, which we fell short of in this case.  We have been making significant investments into our Customer Service team to meet and exceed our customer's needs.  
   
  Looking into your order, we had it shipped direct from our supplier.  The struts were separated into 2 boxes, both salted to arrive at the same time.  Regrettably, one of the packages was slightly delayed in transit, and will be delivered to you on Friday 4/11. Our team has reached out to you under the email we have on file for your account with further details and the additional tracking number.
   
  -Andre at FCP Euro

  Customer Answer

  Date: 04/25/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *******

• Initial Complaint

  Date:02/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is using a fraud department who discriminates against certain users. when that happens they force who you use ****** which will the cause other issues. at the same time all orders that are canceled will randomly say delivered which makes me think that there is something else going on behind the scenes. why say that you got money and delivered something that you didn’t? money laundering? fraud?
  company then will blacklist customers who question them and not send their money back right away and tell you that you have to wait because they have no options

  

  Business Response

  Date: 02/27/2025

  ********,

  At FCP Euro we take security very seriously and strive to offer a secure and transparent ordering experience for all of our customers.
  Regrettably your order was declined by third party order vetting software.  In situations like this, we highly recommend reprocessing your order using ******. This payment method is beneficial because it comes with its own set of security measures and safeguards.
  Our team is reaching out to you to further assist in this situation.
  -FCP Euro
  

  
  

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 products arrived broken from Fcp euro. They said they would refund, and stopped answering. I disputed the charge and Fcp euro is now sending fake and fraudulent documents to **** saying they told me to return the items. I legit asked them for return labels and they told me they would just refund me. This is illegal, fraud, and not holding up to the terms of your own warranty.

  

  Business Response

  Date: 02/05/2025

  Chris,
  We sincerely apologize for the issues you have experienced with your order and any frustration attempting to seek a resolution.  Looking deeper into your interactions with our team, we had attempted to collect further information from you and submit a claim for a refund with our loss provention team.  During this time we were notified, that a chargeback dispute was placed on the transaction.  
  Once a dispute has been filed, any arbitration is handled direct with your financial institution through the dispute, and we are unable to issue and refund or replacement for parts or orders.  The dispute has since closed, and we are reaching out to you shortly to provide a solution that works for you.
  -FCP Euro