Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 10th of August 2023, we called for service on a sensor and timing on our house alarm . The technician did not come at the appointed time but showed up the next day. We spent the entire day waiting for him. He stayed no less than 10 min stating the problem was fixed. We called back on the 17th of August with the same problem. He was supposed to come on the 18th between 1-5 pm. We waited and no show. We waited 8/21: no show. Today, 8/22 between 1-5 he has not shown and the company says he will be here around 6:30 -7:00. This is unacceptable as it is the same occurrence anytime we have called for service. We feel that this is breach of contract on the companies part and we want to vacate our contract.

  Business Response

  Date: 08/30/2023

  In Response to BBB ID ******** for ***** and ******** ******; We at Safe Home Security have been in review of the account regarding the matters stated in this complaint. Upon review of the account, our Dispatch Management team attempted to contact the customer but was only able to leave a message. At this time, we have applied a credit to the customers account for the time they were waiting for the technician. Going forward, should the client wish to have an alternate technician, that can be arranged. Should the client have any further questions regarding this matter, please contact our Dispatch Management team at ###-###-####.

  Customer Answer

  Date: 08/31/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** And ******** ******

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the house 2016. My father called to cancel the service that year so I could install another system. They wouldn't cancel it nor would they put it in my name. He died in 2021. They continue to send bills, even though they have admitted the system hasn't worked since long before that. We have called multiple times to cancel and stop getting bills for something they have admitted hasn't worked. We have sent them documentation of his death and we are still receiving bills.

  Business Response

  Date: 07/14/2023

  WE CAN NOT LOCATE THE ACCOUNT WITH THE INFORMATION GIVE. PLEASE PROVIDE AN ACCOUNT NUMBER 

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Safe Home Security system started beeping periodically throughout the day. When I tapped the status button, a recording stated, "system communication failure." I contacted the company and spoke with a customer service rep. I was put in touch with a man who asked me if I still had a landline. I told him I no longer had a landline and switched to a cell phone. He explained that was the reason for the system failure. He said I need to switch to a cell phone system and it would cost an additional fee. He did offer a small discount, but I decided to cancel the service due to my budget. I asked for a refund for the $34.99 fee for July since I would have to pay for a service I was not using. He said I would need to pay it because cancel the service by end of June. I requested to speak with a manager. He said he would email my request to them. My refund request was denied. It was stated my service didn't work due to switching my phone service. I stated I was unaware that I needed to contact the company of the change and everyone is not aware of how security systems work. I requested the company email me a copy of the contract where it states I must inform them about when I switch from landline to cell. I have not heard back from the company. I feel confident that wording is not in the contract. That's why there is no response. It is immoral and demonstrates a lack of good business practice to take someone's money when you have not earned it. I would not recommend this company to anyone who asks me for a recommendation unless they make it right.

  Business Response

  Date: 07/10/2023

  Please refer to your contract # 36. TRANSMISSION/SIGNAL LINES.  CLIENT AGREES TO NOTIFY COMPANY IF CLIENT INSTALLS OR INTENDS TO INSTALL DSL, VOIP,BPL, OR OTHER BROADBAND OR INTERNET SERVICE.. It is clearly stated. The system was installed when the customer had a standard  landline,  which was deactivated. The customer switched to a digital cell phone, which requires a cell back up unit to be installed to transmit to cell towers. The customer was advised of this on July 7th, which is the date the BBB was filed. The response was correct. Regardless, the account has been cancelled. 

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with ***** **** ************ on 7/14/2020 and the term is 36 months which ends on 7/14/2023. Apparently, ***** **** ************ was closed and sold us as a client to Safe Home Security (SHS). During the term, we never signed another contract with SHS, nor there was due diligence done to inform us such auto renew policy. We informed SHS on 7/6/2023 that we would no longer be interested into their service anymore, and here is what we were informed:
  
  "I want to thank you for contacting Safe Home Security. After reviewing your account, i am obligated to let you know as we have previously discussed, that your contract does not expire until 7/2024. I also spoke with you letting you know that our company DOES NOT auto renew. Your state does. We, (along with our customers) have no control over this unless we contact our representatives to argue this law and take it out of effect that way. Your contract has already auto renewed for another year and our company finds you liable for the duration of the agreement. I foremost apologize for any inconvenience this may cause you. This help desk ticket is closed. (not account)."

  Business Response

  Date: 07/19/2023

  In response to BBB complaint ID ******** Safe Home Security has reached out to the to no avail. Client disconnects calls on us. We are processing the account for closure but will continue to reach out to offer the service at a discounted rate of $30.99 per month with 3 months of monitoring credit. Should the client wish to accept this offer Adrianne A**** can be reached at ###-###-####.

  Customer Answer

  Date: 07/20/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please proceed to close the account.
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:07/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB
  This company practices elder abuse.
  Representatives go door to door, trespassing on private roads, to target seniors and dupe them into signing expensive home security contracts. My father, aged 85, was targeted in late January 2020 and signed a 60 month non-cancellable contract - even upon death!
  My father suffered from cognitive impairment and onset dementia at the time. In no way was he able to understand the ramifications of signing such a contract and this would have been clear to the sales representative.
  My father no longer lives at this property. SHS has repeatedly refused to terminate this contract without a letter from a physician indicating my father suffered from cognitive impairment in January of 2020. I have such a diagnosis, but it is dated May 2021.
  SHS is asking the impossible and they know it.
  First, mental decline happens over time and adult children are alerted by events & financial scams such as this one. Such scams are near to impossible to prevent if the adult child isn't living with the senior. We can often only do damage control.
  Second, this scam took place right before Covid & it would have been physically impossible to see a neurologist at the time. In fact, we saw a neurologist as soon as it was safe to do so ie in a post vaccine world - in 2021.
  I am his daughter and have full *** Power of Attorney. I have contacted SHS repeatedly since I learned of this contract (recently), and am frankly disgusted by their methods targeting seniors. The general public must be made aware of this unethical company.
  I want SHS to terminate this contract immediately. My father was taken advantage of; this is elder abuse.
  We have paid 42 payments out of 60. I am not asking for a reimbursement but simply that the contract be terminated. Please help me achieve this and also warn other vulnerable seniors that this is a dangerous company. Thank you. ****** ******** for ****** **********
  PLEASE NOTE: I am not often available on the cell phone provided (required). Please use email provided.

  Business Response

  Date: 07/06/2023

  The client signed up 3.5 years ago.  If there was an issue with cognitive ability it should have been addressed sooner.  We have notated the request for cancellation and once the original agreement comes to an end the client would be released.  If they wish to pay the early buyout that would also be an option.  It is completely reasonable for a business to ask for medical proof when one cites that as a reason to be released from a binding agreement.

  Customer Answer

  Date: 07/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  - It is incorrect that I did not try to cancel this contract sooner. I contacted SHS numerous times by telephone prior to 2023 attempting to cancel the contact.  

  - The "buyout" invoice (see attached) is missing two essential items:

  1° the invoice does not state in writing that upon payment of "buyout" the client's contract is PAID IN FULL. I require a clause in the first half of the "buyout" invoice stating : UPON BUYOUT PAYMENT, CONTRACT IS PAID IN FULL & CANCELLED IMMEDIATELY. The current wording only indicates that contract will be cancelled but not that client has PAID IN FULL, thus releasing client from ANY future financial obligation.

  2° the invoice must indicate that SHS will not to debit the July 2023 monthly payment, nor any future monthly payments, as payments included in the "buyout" balance. 

  SHS may resend a revised "buyout" invoice with above mentions for us to consider.

  Sincerely,
  ****** ********
  
  
  
   

  Business Response

  Date: 07/07/2023

  The buyout invoice is attached.  This is the only invoice we will produce and it is in our industry standard language.  Once paid there are no further obligations of either party upon the other future or past.  

  Customer Answer

  Date: 07/10/2023

  
  
  Complaint: ********

  SHS has sent multiple invoices with varying amounts.

  $695.63 is not the correct amount. 

  Resend invoice with amount of $515.28 with mention 'Upon payment of buyout invoice contract is paid in full and cancelled'

  This is standard business practice and customer has right to invoice mentioned Paid in Full.

  Sincerely,

  
  ****** ********

  Business Response

  Date: 07/10/2023

  THE CORRECT BUYOUT IS $42.84 X 18 MONTHS X 90% = $695.63.  Since someone incorrectly quoted you the $515 we will accept that as full and final payment to close the account.  You can save this correspondence as proof of final amount and conditions for permanent closure.  We will not be issuing additional invoices.  Once paid the account will be closed.

• Initial Complaint

  Date:06/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SAFE HOME SECURITY INC and do not have a contract with them. They did not provide me with a copy of the original application as requested.

  Business Response

  Date: 06/27/2023

  CUSTOMER PAID ON THE ACCOUNT SINCE  2015. HE GAVE HIS BANKING INFORMATION AND AUTHORIZATION FOR MONTHLY WITHDRAWLS. THE LAST PAYMENT WAS MADE IN 2020. THE ACCOUNT HAS BEEN SENT TO 3RD PARTY COLLECTOR, WHO THE CUSTOMER MAY CONTACT FOR ANY INFORMATION  OR DOCUMENTS. ******** ****** *** ********** *** *** ****

  Customer Answer

  Date: 06/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am not liable for this debt with Safe Home Security and do not have a contract with them. They did not provide me with a copy of the original application as requested. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 07/05/2023

  The third party collector will supply you with the documentation. The a count is no longer being handled in our office. 

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account: ******
  Account Holders Last Name: ********
  
  - Approximately 6 months ago, I requested that two of my overhead doors be added to our security system and was informed I needed to purchase the two devices first, which I did for a total cost of $200, and that the technician would bring them out to install.
  - I called back one month later and the SHS representative tells me that the devices I paid for was supposed to be shipped to me and to call back once I receive them.
  - A few weeks later, I did receive the two devices. I then called back to schedule service again and to also inform the rep that my back door sensor was now reporting a low battery and was told by the SHS rep they would notify dispatch.
  - Several more weeks passed, I called back again and supposedly spoke with a "manager in training". She assured me that she was working with both dispatch and a supervisor to get us a remedy and she would personally phone me back that evening. Neither she, nor anyone at SHS ever called me back, as she promised.
  - Sometime within the last month, I called again and the rep that I spoke to told me what the real issue was - that SHS had no licensed technicians to service the State of ********.
  - My last phone call to them was Jun 6, 2023 and was told there is still no service technicians for the State of ********.
  
  I am sick and tired of the run-around every time I phone their customer service. Stories change, manager is never available, and straight up lies.
  
  At this point, my wife and I have decided we need to find a local provider who can provide timely, honest, and dependable customer service and get our system back to full operational status, therefore I am requesting that SHS immediately cancel our contract with no additional monies owed by either party. Furthermore, I request that the SHS report our account be updated to "closed and in good standing" with all credit bureaus.
  
  I feel it is in the best interest of both parties to agree to the resolution above

  Business Response

  Date: 06/27/2023

  In Response to BBB ID ******** for ***** *********: Upon review of the account, we at Safe Home Security will be closing the account with no additional monies owed as requested. Please allow up to thirty (30) days for the cancellation to be complete. 

  Customer Answer

  Date: 06/28/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safe Home Security INC uses unfair and deceptive business practices.I never signed a "docusign" renewal contract.I have reached out to the company numerous times requesting cancelation of service and to stop further billing.I wrote a letter requesting cancelation of service and closure of my account. I never received any response regarding my requests and Iam still receiving invoices for a past due amount of 773.70 when I no longer use their services. The company failed to honor my requests,instead they emailed me a copy of a fraudulently forged contract and claimed I agreed to services for another 3 years!! This has caused me emotional distress.I have reached out to the Attorney General for Washington state and filed a formal complaint.

  Business Response

  Date: 04/18/2023

  ***** *** ****
  
  
  ****** ******** ******* ****
  ** ****** ***
  ********* ** *****
  ****** ***** ********
  **** ***** ********
  
  *** ***** ************
  *** ** ******
  ********** ** *****
  ***** ********
  ****** **********************
  
  **** **** ******** ******* *******
  
  ** **** ** *** ********
  
  I am in review of
  the BBB complaint #******** concerning the account ***** ************.
  
  In review of the
  account, Mrs. ************ signed an agreement effective 01/27/2020 with 60
  month terms.
  
  In review of the
  documents, this took place with the ******** ******** sales rep Nate B****** on
  his IPad electronically.
  
  There is also a
  signed ICC (Installation Completion Certificate) acknowledging install has been
  completed and agreement was signed.
  
  There is no renewal
  contract per statement made by Mrs. ************.
  
  Lastly, the initial
  cancel request is not in rights as it was made two years into the five year
  agreement. Per the contract, this agreement shall automatically renew
  without action by either party under the same terms and conditions for
  successive periods equal to twelve (12) months unless either party gives to the
  other at least sixty (60) days written notice, prior to expiration date, of
  intention to terminate this Agreement upon any expiration date.
  
  Client may cancel prior to completion of primary or renewal
  term upon receipt of ninety percent (90%) of stated terms. Applicable for sale
  of home, death and transfers. All cancellation requests must be in writing.
  Please let me know
  how you would like to proceed.
  
  Thank you kindly.
  
  Thank you,
  AnnMarie M****
  Collections  Manager
  Safe Home Security
  **** ****** ******
  *********** ** *****
  ****** ***** ********  *****

  Customer Answer

  Date: 04/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I did not electronically sign a contract.I reached out to Safe Home Security about this multiple times in the past. I HAVE ALREADY SUBMITTED A REQUEST FOR TERMINATION OF SERVICES AND CLOSEURE OF ACCOUNT. THIS IS FRAUD AND I HAVE STARTED THE PROCESS OF FILING A FORMAL COMPLAINT WITH *** ******** ******* ** ********** *****. 

  
  
  
  Sincerely,
  
  ***** ************ 
  ***** ************

  Business Response

  Date: 04/24/2023

  responses attached

  Customer Answer

  Date: 04/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because, as I have stated numerous times,I didn't sign that contract!!! That is a fraudulently forged contract that is null in void because I did not agree to said contract, nor did I give my consent by signing it.This situation with Safe Home Security has caused emotional distress and I no longer want any further communication with the company. I want the account closed and the service canceled. 
  
  
  
  Sincerely,
  
  
  
  ***** ************

  Business Response

  Date: 05/03/2023

  Please see our previous responses.  The agreement was signed on the technicians IPAD on site.  This is not an electronic signature.  If the client had a concern with this agreement the time to bring it up would have been in teh first 30 days in 2020.  It's hard to determine validity issues 3 years later.  We are not compelled so far to release the agreement.  The proof of burden is on the client.

• Initial Complaint

  Date:04/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Customer ID is ****** and I live in ***** **. We have been customers of SHS for about 10 years. Either in November of 22 or Dec. of 22 we changed our internet services. When we did this it messed up our alarm system and SHS had to turn off the service. But, we didn't know. They tried to get ahold of us, but my wife and I both work and they didn't call the cell phone we asked them to call so we did not get their calls. They could have written, but did not. We went along without any service for some time and they tried to bill us. We wrote them and told them we no longer needed their service. They called me around Feb and convinced me to let them install a new system at no charge and they would not charge us for the time we had no service. I accepted their apology and scheduled an appointment. I took off from work for the scheduled appointment, but no one showed or called. So, they apologized again, had me sign a contract stating they would install a new system at no charge and the monthly fee would be less. I took off from work for the second appointment. No one showed up or called. I called the company and told them, we will not be doing business with them. Today we got a bill with late fees. My wife called and asked them how they can charge without providing a service. The supervisor was argumentive. My wife told them to have someone higher up to call us back. This is just bad, bad service to no service. We will not recommend them for anything. They need to stop billing us. This is unethical and illegal.

  Business Response

  Date: 04/27/2023

  Responding to BBB #********: ****** *******

  
  Mr. ****** submitted a BBB on April 14, 2023 regarding a
  contractual dispute after his Security System stopped signaling to a monitoring
  station, but he was still being billed. Upon review, Mr. ****** was
  automatically sent a monthly invoice for his service, continuing after he
  informed SHS on February 13, 2023 that he was experiencing the service issues.
  As of today, Mr. ******** Security System is still not communicating as a
  service technician needs to upgrade physical equipment at the residence, and
  the monthly billing was never paused; Mr. ****** is under contract until July
  2023 due to an annual auto-renewal policy in the contract he signed in 2015.
  Mr. ****** was contacted today, April 27, 2023, by Josh S****, Customer Service
  Specialist, with options and offers pursuant to confirming proper system
  communication, addressing the billing discrepancies, and installing new
  equipment. Mr. S**** left a voicemail on ###-###-#### and ###-###-####
  confirming the following:  the open Account Balance of $241.72 will be
  waived, and future billing paused until the system communication is updated.
  Upon authorization from Mr. ******, via a new contract, to continue monitoring
  services at a decreased monthly rate of  $46.99 for a minimum period of 36
  months, the security system communication upgrade and installation of a new
  Medical Alert Pendant will be done at no charge, a service date of May 23, 2023,
  or May 24, 2023 can be and three additional months of Billing Credits will be
  issued to the account. Mr. ****** can authorize the continuation of services by
  contacting our Customer Service Department at ###-###-####, or contacting
  Mr. S**** directly, at extension 1786. Refusal of services to ensure proper
  security system communication will addressed if necessary; until any
  contact is made by Mr. ****** regarding a decision, the automatic monthly
  billing and/ or the termination of the operating contract will be suspended.
  
  Best,
  Peter G*******
  Customer Service Quality Assurance Team Lead

• Initial Complaint

  Date:02/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this company has miss lead me and trapped/coned me into a 5 year contract on a home security system that I no longer want. I have written to them and called them trying to cancel my subscription. I have had this secerity system for over 10 years. 3 years ago they came to the house and said they were going to put in a new inerphase box (CONTROL BOX) FREE no charge. All they needed was a signature of approval. The same guy came back 6 month ago and check on the system, at that time I told him to cancel the subscription, he said he would notify the main office and have it done. Nothing happened, no letter of acknowledgment, no call, nothing. Now that I want to cancel they are saying I still have 2 more years on this contract that I never knew about. When I called them and tried to pay in full and cancel they ask me question like; do I have guns in the house, who else lives there, why? After all those question and offering to pay off the contract they said they will call back later. Never did call me back. Please advise me of what my options are. There is something wrong with this type of business.
  
  Mr. ***** ** ****
  I believe there is something very wrong

  Business Response

  Date: 03/03/2023

  In Response to BBB ID ******** for J**** ****: Safe Home Security Senior Account Executive, Lynda C******, has been in contact with Mr. **** regarding this matter. As the agreement on file goes through February 2025, the client is aware that they are responsible for the early termination fee. The client has requested that a final invoice be mailed to him. We have requested the invoice be sent to his address. Once the terms of the agreement are met, the account will be closed.