Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Burglar Alarm Systems

Safe Home Monitoring, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my account in July of 2022 due to the fact my system is 3G and will not work anymore. My contract has been up and they wouldn't upgrade my system so I chose to cancel. Since then I have been reported as delinquent on my credit report and now received a bill for service covering 11/18/22- 02/17/23 and additional late fees. This is out of control and no matter how many people I speak with there this has not been resolved.

    I am done with this and this is harassment.

    ******** *******
    ** **** **** ***** ***** ** ***** 
    ###-###-####/###-###-####

    Business Response

    Date: 12/02/2022

    Tell us why here...In Response to BBB ID ******** for ******** *******

    I have been in review of complaint ID ******** for ******** *******. Upon review of the account we do not show that Safe Home Security has received a cancellation letter that is required to cancel the account. We at Safe Home Security understand the importance of having a fully operational system and are offering to send a technician to upgrade Ms. *******'s alarm system at no increase to her monthly rate, while keeping her price protected at $39.99, plus applicable taxes, for a minimum term of 36 months. We look forward to working with Ms. ******* to have her system upgraded. 

    Please call Monte D****** at ###-###-#### to schedule the appointment. 

  • Initial Complaint

    Date:11/22/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened on 11/21/2022. I called the customer service number to check and make sure the letter that i sent on 11/3/2022 to **** ****** ****** ********** ** ***** to not renew my contract had been received. The agent said that they had no such letter and asked if i sent it via email, i told him that no one had given me an email to send this information to. I asked him if he is sure that they never received it and he said he would check then comes back and says that he is not in that department so he doesnt know. I then asked him if he could give me the email and if i would still be able to not renew since january 17 is supposed to be the last day of my 3 year contract. He told me he doesnt think so since they need 60 days notice. He gave me the email [email protected] which dosent work. I have told them a couple time when they have contacted me that i will not be renewing. I do not consent for them to renew my contract. My customer id is ******.

    Business Response

    Date: 12/05/2022

    In Response to BBB ID ******** For ***** ******* **** ****** **** ***** *** ******** ** ******  Safe Home Security Customer Service Manager, Dawn D***** has reached out to the client to assist with this matter. Upon review of the account, Safe Home Security has yet to receive a letter from the client requesting cancellation. When Speaking with the client Ms. D***** was informed the letter request was mailed to our office. Once we receive the letter it will be uploaded to Ms. ********* account for it to be closed at the end of term. Ms. D***** informed the client that, as long as the cancellation letter is not dated after December 5, 2022 the account will not roll into another year term. 

    Should Ms. ******* have any further questions, please call ###-###-####.

     

    Thank you. 

    Customer Answer

    Date: 12/10/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have added my letter to the account and ms. D***** stated that my account will not be renewed.



    Sincerely,



    ***** *******

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 7, 2022 I phoned Safe Home Security to report a problem with the sensors for my security system. I was told that we needed a new panel state I’d the arts in which we not have to buy another. We paid at that moment $350.00 for the panel. We were told at the time, someone would come between 9:00am and 1:00pm the next day to install the panel and do a thorough check of the system. No one showed up. When we call to see what happen, we were told that we would be called to set a dat and time for installation and a check of the system. As of date (10/23/22), we have not heard from them nor do we have any security service and have not had any since the last major storm.

    Business Response

    Date: 11/07/2022

    The client has service scheduled for 11/12/22

Safe Home Monitoring, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.