Complaints

This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bob's Discount Furniture LLC

  428 Tolland Tpke Manchester, CT 06042-1765

  
• 

  Bob's Discount Furniture, LLC

  350 Providence Hwy Dedham Mall Dedham, MA 02026-1875

  
• 

  Bob's Discount Furniture, LLC

  283 Daniel Webster Hwy Nashua, NH 03060-5712

  
• 

  Bob's Discount Furniture LLC

  2500 Central Park Ave Yonkers, NY 10710-1133

  
• 

  Bob's Discount Furniture LLC

  3 Mill Creek Dr Secaucus, NJ 07094-3615

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I am being unfairly denied service and applications at this store due to a prior issue I experienced with the current store manager. I had made an agreement and completed payment on a table through a sales associate named Patricia. While Patricia was still working at the store, the manager attempted to demand additional money for that same item—even though I had already paid in full under the original agreement.
  
  This felt like an attempt to take advantage of me financially. Patricia was present during this situation and supported the fact that I had followed through on the terms. Shortly after, she chose to leave the ********* location and transferred to the ********* store. She later shared with me that she made this decision due to the client issues and unprofessional conduct happening at the ********* site.
  
  Since then, I’ve been repeatedly denied applications and service by the current management, with no proper explanation. I believe I am being retaliated against and targeted due to that past situation. It is discriminatory, unfair, and unacceptable that I am being treated differently as a customer without cause.
  
  I am requesting that my applications be reviewed fairly and without bias. I also ask for this store’s handling of customer service and internal practices to be investigated, as I believe the treatment I’ve received is unethical and retaliatory.

  

  Business Response

  Date: 07/22/2025

  Good Morning BBB,

  We are very sorry to learn of the customers experience that
  they have received at our Waterbury location. This is not the experience
  that we want our customers to have, and we are very sorry that they feel they
  have been mistreated. We will send this over to be investigated internally.

  Regarding the customers ***** denial, we here at Bob’s are a
  retailer and not a financing company. The denial the customer received is completely
  up to ***** directly, we have no control over the acceptance or denial of our
  customers.

  If the customer does not agree with this denial, they would need
  to contact ***** directly. They can do so by calling ###-###-####.or visiting **************

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with Bob's in mid-May of this year for a dresser and king-sized bed. I was not made aware at the time of purchase that the furniture was not available, and the shipping would be delayed for 3 weeks. I had purchased a new house and was moving into the house in min-May, so timing was critical for me, as this bed is where I will be sleeping. After the 3 weeks had passed, I as notified that the shipping was being delayed another couple of weeks. When those weeks passed, I was again notified of another delay. I was promised last week that the missing pieces would finally be delivered on July 19. Today is July 18 and I was just notified that the shipping is being delayed again. At this point, I don't know what to do, as I have no bed and I can't trust the people at Bob's Discount Furniture anymore. Please help!

  

  Business Response

  Date: 07/21/2025

  Dear BBB, 

  We are truly to hear about the delays on the merchandise. After reviewing the account we can see there was some items delivered however the new delivery is currently scheduled for 7/23/25. The customer is stop 4 and the time frame is scheduled between 9:15a-12:15p. Please feel free to reply back with any questions or concerns. 

  Warm Regards,
  Thaymara C
  Bobs Discount Furniture
  Corporate Customer Care Liaison

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales process from beginning to end has been a scam. At first we chose a couch and were told it’s in stock so we purchased the couch. Once we purchased they came back and told us they actually need to order it and sold us on white glove service and explained their benefits for those upgrades. We upgraded. We were told a certain time slot to allocate to be at home for the delivery. They showed up 5 hours early with no warning and stated they would leave in 15 minutes if nobody showed up. I left work and got to the home in time. They delivered the couches with black stains on 3 of the 5 pieces, the table had burn marks and looked used. I contacted their customer support supervisor and they stated the only thing they can do is offer an even exchange. We waited another week. They came a week later and again not in the allocated time slot, and now brought the wrong color replacements. The supervisor also only replaced 2 of the 3 stained pieces. I’ve called multiple times and left multiple messages to the store and haven’t gotten a call back. I’d like my money back for the hassle of waiting over 45 days and taking 3 days off of work to receive a product that was told was available during purchase.

  

  Business Response

  Date: 07/17/2025

  Good Afternoon BBB,

  We are very sorry to hear of the concerns our customer has
  been having with their recent order from us here at Bob’s Discount Furniture.
  We have been able to access the account and we do see that we have an exchange
  scheduled for 7/24/2025 for the right arm facing chair.

  However we can certainly understand the frustration and we
  do recognize that we have failed our customer. It is never out intention to disappoint
  a customer and we are so sorry that we have on this order.

  Once the exchange has been completed we will agree to refund
  the full shipping fee of $199.99 back to the customers method of payment. We do
  ask that they reply back to us here at the BBB once this exchange has been done
  so the proper paperwork can be processed.

  Again, we are truly sorry for their experience and we do
  look forward to having this taken care of.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount furniture 

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought sofa set and was delivered on 10/24/2024 which costed $4284.18. after receiving product, I complain about a tread visible from sofa arm and also cup holder cups damage. I called the salesman, and he said someone will call that never happened. I got busy and let it go at that time but now it's bigger problem. Fuss is showing up on about three sofa pieces as shown in attach pictures and its only nine months. I called salesman and according to him this is defect. the customer service is not ready to take it as defective material. after spending over 4K if this started happening in few months, I guess I will have to throw out this set in year or two. this is not expectable. I am ready to swap any other sofa set for same price or get a refund.

  

  Business Response

  Date: 07/17/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns that our customer
  has been having with their sectional that they purchased from us here at Bob’s
  in October of 2024. We have reviewed the photos submitted by the customer and
  we do see the pilling being reported.

  While we can understand how this may be frustrating this is
  normal for fabric to do over time with use, it is not a fabric defect and is
  easily treatable. There are tools on the market to help remove pilling if it
  forms on your fabrics.

  We recommend using a fabric defuzzer (or pill removing)
  tool. It is a handheld device that quickly and effectively removes pilling from
  nearly any surface. These can be purchased on ******.

  We will honor the courtesy exchange on the three pieces that
  was offered by our customer service team, however we will be unable to offer
  any additional recourse as this is not a covered concern under the customers
  one year warranty.

  It is never our intent to disappoint a customer and we are
  very sorry that we have been unbale to meet their expectations. If they do want
  to continue with the exchange of the three sectional pieces they can reply here
  at the BBB with a few dates that would work for them.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

  Customer Answer

  Date: 07/17/2025

  I am ready to except exchange of entire three pieces.

  I am home all day so any day will work.

  Customer Answer

  Date: 07/21/2025

  I haven't heard from the store still.

  

  Business Response

  Date: 07/23/2025

  Good Morning BBB,

  If the customer would like to speak with the show room they
  would need to contact them directly.

  If they would like to continue with the courtesy exchange
  they can reply back to us here at the BBB. Thank you for understanding.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

  Customer Answer

  Date: 07/23/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business and except even exchage ot 3 entire pieces of sofa..
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bob's Discount Furniture:
  
  Originally I had ordered a king size bed set in the a store and unfortunately there was a mistake on the order and a queen was delivered.
  
  Mistakes happen However, the costumer service number was unavailable multiple times when I called. When I finally reached someone they seemed confused but a king size mattress doesn’t fit on a queen size bed frame.
  
  The next available delivery date for the order was in an additional week which I had communicated that I was only available for an afternoon or evening delivery as I had already taken taken time off for the original order. They had mentioned confirming a delivery time with me however they never called to confirm my availability. And still attempted a morning delivery.
  
  I asked them if I could return the entire order for a refund so I could source another vendor for the common bed set however, they refused to acknowledge that the order was not completed and could be returned. I want my order delivered with reasonable notice so that I can reserve the building elevator and go about my business.

  

  Business Response

  Date: 07/15/2025

  Dear BBB, 

  We are truly sorry to hear about the inconveniences. We can see the delivery is currently schedule for today 7/15/25. If there's any issues during this delivery please reply back and we will review the account. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction was 6-26 At the Bobs store in ******* **. In which we purchased a complete bed headboard , footboard and drawers which were made into it and bobs power elite frame. Total of about $3300 or so. They promised deliver on 6-30. The delivery was attempted but they tried to deliver the wrong items . The delivery guy said they would make another attempt on Wednesday the 1st. I called corporate to inform them and they advised me that they don’t have the rescheduled delivery date in system. So I ask what can be done to accommodate this inconvenience and ask for a manager. He says they don’t have one and hangs up the call on me. I call back and now it’s a different agent. Then they go on to say we can reschedule for Thursday . So I say the delivery guy promised Wednesday so they go on and on and no resolution. I call back again now they are saying Thursday is no longer available so Saturday you will have to take. So I ask for a refund of my delivery fee which was broken down between two orders and was around 299.98 or so. They only offer 150 in which I declined because I was severely unconvinced. Then they still try to email me offering that even though I never accepted anything. I want a full refund of my delivery fee for both orders included in this delivery.

  

  Business Response

  Date: 07/18/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns our customer has been
  having with their recent order with us here at Bob’s Discount Furniture. We
  have reviewed the customer’s account and will agree to refund the other delivery
  fee that was charged in the amount of $289.99.

  We have processed this via ********* ******, the customer
  will receive a link from **** ** ******* to their email within 72 business
  hours. This email link with require the customer verify their name, billing
  address, and email address that we have on file with us here at Bob’s. Once
  this is verified, they will be able to select how they would like to be
  refunded.

  We are very sorry that we have been unable to meet the
  customers expectations on this order, thank you for bringing these concerns to
  our attention.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28th we filed complain for the recliner sofa purchased in 2021 delivered in June of 2021. We purchased the 5 year warranty with it, which was told to us that it covers technical issues in the recliner including wear and tear. Unfortunately we didnt read the whole thing before signing up and purchased the warranty.
  Ticket #: *******
  Item Description:
  *** *** **************************** ***** ** ***************** ************* *** *** ****************************  I am having issues with each of the three recliners, the right one with arm on right has mechanical issues where the recling would not work and also on June 19th we had an accidental damage of a rip in the sofa while my husband was opening a package on the sofa.
  The middle section, has a broken recline button and has been separated from the right side of the sofa, maybe the clamp is broken. It also has stains on it. This one is also a recliner and reclining function is not working.
  The left side sofa had a recent accidental damage in 7/9/2025 where the side of the sofa started ripping and as we went to fix it the stitching kept opening and now its ripped. I purchased these recliner sofas for more than $1200 less than 5 years ago and what is the point of having recliner sofas if the recline function would not work. Also the technician that came out in june, did not even try to clean the stains though he had a cleaner in hand but he didnt touch the sofa at all, just took some pictures and stated this sofa needs to be completely replaced. Someone will be in touch with you and left. Then I got the email stating none of this was covered in warranty which is rediculous and I feel like I have been scammed I have paid for the warranty because I was making an expensive purchase which include mechenical parts like recliner and was told at the time it was covered by the sales agent and now nothing is covered. Not even the accidental damages and the stain... This company is scamming people.

  

  Business Response

  Date: 07/14/2025

  Dear BBB, 

  We are truly sorry for the inconvenience and frustration. The merchandise comes with one year against manufacture defect. The customer mentioned the merchandise was delivered on 2021 meaning the one year against manufacture defect expired. We still ask to please provide the name, phone number, email or a copy of the receipt to help us locate the account. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

  

  Business Response

  Date: 07/24/2025

  Dear BBB,

  After reviewing the account we can see the one year against manufacture defects with Bob's expired on 06/10/2022. While our goal is to find every opportunity to satisfy our Customers; I am sorry that in this case, we cannot honor the claim. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet his expectations. Thank you for understanding.

  
  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two ******* counter bar stools (in two separate orders) on June 9, 2025. I ordered both for delivery via *****, and paid $10 extra a piece for this. After contacting Bob's FOUR times, I still do not have them, or even know the order status. The website says shipping takes 7-10 business days. I noticed that under my orders online, it would always say delivery was scheduled for the day before I looked online. For example, when I looked on June 17th, it would say delivery is set for June 16th. That makes absolutely no sense. There is no ***** update, most likely because ***** never shipped it. First contact with Bob's: I tried to tell customer service that something was wrong with their system and that the delivery date makes no sense. I wanted to know what the true status of my order was. I was told to wait the full 10 business days to allow for shipping. I waited the 10 days. Still nothing. Second contact: I again described the problem (website keeps saying delivery is scheduled the day before I checked). I was told they would forward my question to people who handle ***** shipments and would be contacted in 2-7 business days. 7 business days pass and I hear NOTHING. Third contact: I ask about the status of my shipments again. The person tells me the receipt says they're set for delivery July 9 (maybe that is a default print on the receipt, exactly a month after purchase?). July 9 rolls around, no stools. Fourth contact: I manage to talk to a supervisor who says he'll call me back in an hour with the order status. The day goes by and I hear nothing again. I still don't know the status of my stools. You've already taken my money. They're paid for. I can see online that these stools are available at a store 15 miles away from me. It's been over a month. Can I please just get my chairs? I can't believe the lengths I have to go through to find out the status, let alone try and receive them.

  

  Business Response

  Date: 07/14/2025

  Dear BBB, 

  We are truly sorry to hear about the delays. After reviewing the account the delivery is schedule for tomorrow 7/15/25. If the customer have any additional questions or concerns please feel free to respond back. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought and paid for furniture that was not available when I came to pick up so they issued a refund. The refund was suppose to be received within 10 business days but I have never received. I have called several times getting the run around since May 10th, 2025 and have not received refund. There was nothing I could do accept contact the BBB. I have attached the Credit Memo Request which has my customer number from 4/29/2025.

  

  Business Response

  Date: 07/17/2025

  Dear BBB, 

  We are truly sorry for the inconvenience and frustration. After reviewing the account we can see the customer cancelled the payment however we requested a new link which will be send to the customer 3-5 business days. As soon as the customer submits the information requested the refund will be processed. Once again we truly want to apologize to the customer for all the delays. 

  Warm Regards,
  Thaymara C
  Bobs Discount Furniture
  Corporate Customer Care Liaison

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company that works with me had purchased me a livingroom set from bobs discount furniture in ************ *** ****. I picked the couch out from the Internet only because I’m disabled and and I suffer from a agoraphobia which means I have panic disorder and don’t leave the house. When I purchased it, it’s a sectional with a. Chair, I received it the day before Fourth of July. I called that Saturday to speak to a woman in the store and explain my circumstances that the couch had the wrong size chase lounge an all the cushions were loose. Therefore, when you sit on the couch, everything moves all the cushions which causes you to fall so now that fell three times. The store told me they could only speak to the person that purchased it so I waited for them to come yesterday and they understood andseen what was wrong with the couch and chair. But so I’m told Bob’s furniture told them they wouldn’t do the even exchange with a different couch Because I’m out of the three day slot now I’ve bought several couches from Bob’s. I no longer will recommend them and after following up with this complaint, will call ******* ** news to complain to them. Nobody should be treated like this because they’re disabled. This couch is useless to me. If I don’t receive the exchange, I will as I said pursue this further thank you very much.!

  

  Business Response

  Date: 07/09/2025

  Dear BBB, 

  We are truly sorry to hear about the issues with the sectional. We approved a re-selection store credit for the sectional with a total of $1,378.99 (including the delivery fee) which will expired on 8/8/25. Once the customer visits the store and select a new merchandise they will schedule the new delivery and pick up of the damage one. Please feel free to reply back with any additional questions or concerns. 

  Kind Regards, 

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison