About
Important information
- Customer Complaint:Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison team directly by email at [email protected].
In the event the issues are not resolved directly with the company, a complaint may be filed with BBB online at www.bbb.org.
Overview
BBB Accreditation & Rating
Bob's Discount Furniture LLC is BBB Accredited.
More InformationWhy choose a BBB Accredited Business?
About This Business
Bob's Discount Furniture LLC offers living room sets, bedroom furniture, mattresses, rugs, dining room sets, and décor to personalize your home
BBB Accredited Since: 6/29/2015
Years in Business: 35
Products and Services
Photos and Videos
Business Details
- Local BBB:
- BBB, Connecticut
- BBB File Opened:
- 3/26/1993
- Business Started:
- 3/30/1991
- Business Started Locally:
- 1/20/2013
- Business Incorporated:
- 12/20/2013
- Type of Entity:
- Corporation
- Alternate Names:
- Bobs Discount Furniture
- Business Management:
- Mr. Robert Kaufman, President
- Ms. Nicole Theriault, Manager of Customer Care
- Mr. Dean Lotufo, Vice President of Finance
- Mr. Bill Barton, CEO
- Ms. Ericka Lucas, Vice President of Customer Care
- Mr. Antonio Perez, Sr. Director of Customer Support
Additional Contact Information
- Principal Contacts
- Mr. Robert Kaufman, President
- Customer Contacts
- Ms. Tiffany Long, Customer Service Supervisor
- Ms. Thaymara Concepcion, Customer Service Specialist
- Ms. Brittney Welch, Customer Service Specialist
- Ms. Barbara Martinez, Customer Service Specialist
- Ms. Chantii Astwood, Customer Service Specialist
- Fax numbers
- Primary Fax: (860) 887-9913
- Other Fax: (203) 740-3526
- Other Fax: (203) 337-5156
- Other Fax: (203) 891-2115
- Other Fax: (203) 324-8006
- Additional Phone Numbers
- Other Phone: (860) 645-3208
- Other Phone: (860) 474-1200
- Other Phone: (860) 474-1241
- Other Phone: (860) 620-1650
- Other Phone: (203) 740-3800
- Other Phone: (203) 337-5100
- Other Phone: (203) 799-9010
- Other Phone: (860) 739-8426
- Other Phone: (203) 324-2727
- Other Phone: (860) 666-5640
- Other Phone: (508) 853-4614
- Other Phone: (201) 265-0698
- Other Phone: (774) 328-3333
- Other Phone: (781) 231-8061
- Other Phone: (781) 801-1200
- Other Phone: (508) 915-5000
- Other Phone: (978) 458-2557
- Other Phone: (508) 656-1010
- Other Phone: (781) 341-3136
- Other Phone: (413) 732-4200
- Other Phone: (781) 404-1140
- Other Phone: (207) 523-1100
- Other Phone: (603) 888-6213
- Other Phone: (603) 893-2010
- Other Phone: (603) 474-2771
- Other Phone: (888) 757-7747
- Other Phone: (908) 821-1261
- Other Phone: (732) 823-3000
- Other Phone: (973) 785-0159
- Other Phone: (732) 218-1020
- Other Phone: (516) 408-1190
- Other Phone: (631) 386-1020
- Other Phone: (516) 632-1400
- Other Phone: (845) 627-0823
- Other Phone: (631) 240-1050
- Other Phone: (845) 296-7115
- Other Phone: (914) 202-1200
- Other Phone: (401) 304-1101
- Other Phone: (301) 832-3820
- Other Phone: (240) 242-8900
- Other Phone: (571) 451-1200
- Other Phone: (301) 542-1847
- Other Phone: (443) 878-1160
- Other Phone: (443) 330-3891
- Other Phone: (732) 677-7742
- Other Phone: (856) 481-1730
- Other Phone: (570) 704-4320
- Other Phone: (484) 471-4920
- Other Phone: (215) 904-1676
- Other Phone: (267) 599-5915
- Other Phone: (412) 446-4494
- Other Phone: (412) 349-4920
- Other Phone: (708) 933-8950
- Other Phone: (630) 635-5002
- Other Phone: (219) 796-0370
- Other Phone: (609) 453-3300
- Other Phone: (518) 362-8080
- Other Phone: (631) 548-1757
- Other Phone: (717) 724-1541
- Other Phone: (610) 985-7600
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Payment methods
- Bob’s Discount Furniture accepts payment in the form of cash, credit cards, checks and gift cards. Bob’s also offers several financing options for qualified customers.
- Refund and Exchange Policy
Customers can cancel their order for a full refund at any time up until the day of delivery or pickup. Once furniture is accepted it can only be returned under the following exceptions: If an item has an unserviceable factory defect within one year it will be replaced. Accessory items such as rugs, lamps, bed protectors, pillows and pillow protectors may be returned for a full refund within three days of receipt if they are in like-new condition. If you are not happy with your mattress after sleeping on it for 30 days, you may exchange it. Mattresses are refundable within 90 days of the original receipt date . For our full return and exchange policy, please visit mybobs.com/returns-and-exchanges.
For coverage against most accidental stains and damages, choose Bob’s Goof Proof Protection Plan. Learn more at mybobs.com/goof.
For any refund, except as otherwise noted, we will credit the same credit card account on which you charged the original transaction, or we will mail you a refund check from our Home Office within 10 business days if you made your payment by cash, check, traveler’s check, or money order. We can only issue checks to the person(s) listed as the sold to party on the original sales order.
- Business Categories
- Furniture Stores, Mattresses, Bed Sales, Housewares, Waterbed Dealers, Lamp Shades
Latest Reviews
Tee M
"On October 3, 2026, I paid approximately $565 in cash at the Bob's Discount Furniture Riverdale location for a Glitz Twin Bed Set for my 7-year-old daughter. Delivery was scheduled for October 7, 2026, but the company failed to deliver and never contacted me, causing me to lose income from missed work and classes." ... Read full review
Brent M
"I am disabled and have a hard time finding mattresses for my needs. I finally purchased from here." ... Read full review
Noelle M
"I sent an email to wecare at mybobs. com if someone could please read and get back with me before move forward with writing it all out here." ... Read full review
Frequently asked questions about Bob's Discount Furniture LLC
Is Bob's Discount Furniture LLC BBB Accredited?
Yes, Bob's Discount Furniture LLC has been a BBB Accredited Business since June 29, 2015.
What is the BBB rating of Bob's Discount Furniture LLC?
Bob's Discount Furniture LLC has an A+ BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.
How many complaints does Bob's Discount Furniture LLC have on BBB?
Bob's Discount Furniture LLC has 1,407 complaints filed with BBB in the last 3 years, 415 of them in the last 12 months. This profile includes complaints for the headquarters and corporate-owned locations of Bob's Discount Furniture LLC.
How many customer reviews does Bob's Discount Furniture LLC have on BBB?
Bob's Discount Furniture LLC has 825 customer reviews on BBB. This profile includes reviews for the headquarters and corporate-owned locations of Bob's Discount Furniture LLC.
How do I file a complaint against Bob's Discount Furniture LLC?
You can file a complaint against Bob's Discount Furniture LLC on BBB.
Where is Bob's Discount Furniture LLC located and what areas does it serve?
Bob's Discount Furniture LLC is headquartered at 428 Tolland Tpke, Manchester, CT 06042-1765. Service area: Bob’s services customers across the United States. You can find a Bob’s Discount Furniture store in Arizona, California, Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Virginia and Wisconsin.
How long has Bob's Discount Furniture LLC been in business?
Bob's Discount Furniture LLC has been in business for 35 years, since 1991.
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