Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing for my brother (as I have POA). He lives at a nursing home, *********** of ******. *** *********** ** ****** **. I would like to file a complaint against the Hartford Courant for delivery issues. His account # is *********. Every week there is a problem with him not getting the paper. The paper is his only source of enjoyment for the day. Then you call and most of the time the automated system isn't working and you then have to speak with someone. They tell me they will contact the distributor and straighten it out. Never happens. If it were me I would cancel the paper, enough of this, where no ones cares, but this is the only thing he asks for so how can I do that to him. please help me so I can make him happy. Thank you ****** *********** ###-###-####

  

  Business Response

  Date: 07/15/2025

  **** *** ****
  
  Our
  sincere apologies regarding any inconvenience or frustration associated with
  your brother's 7 day print home delivery and digital Hartford Courant
  subscription.
  
  Your
  feedback and information you provided within this BBB complaint as well as
  your home delivery account is being reviewed. Proper course of action will be
  taken if any standard procedures were not followed, if applicable. Please be
  advised there can be at times temporary open routes concerns causing
  temporary delivery delays in the area which arise in real time occasionally
  leading to missed temporarily or received outside of our standard delivery
  times for your subscription.  We appreciate your patience and
  understanding while we work towards a resolution to any temporary delivery
  concerns within your local delivery area. After reviewing your subscription,
  the last delivery complaint was processed July 11th and the local Distributor
  has contacted you directly to discuss the newspaper placement as well as all
  delivery concerns.  You have confirmed the
  receipt of your brother's newspaper deliveries for the last several days with
  no concerns during your conversation yesterday afternoon.  The associated missed delivery credit
  adjustment has been processed which has extended the paid thru date of this
  subscription. 
  
  Once
  again, our sincere apologies for any inconvenience associated with this
  matter. If you should you have any further concerns or would like any further
  assistance, please do not hesitate to contact our Hartford Courant Customer
  Service Department at ###-###-####.
  
  Thank
  you,
  Katina
  Executive
  Resolution Center
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28, 2025, I ordered the Hartford Courant delivery subscription for my dad for Father’s Day. I paid $155.48 for a 52 week subscription to get the paper delivered daily to *** *******. Two weeks after purchasing the subscription, he had still not received the paper. I called customer service and they stated that they would have the paper immediately delivered the next day (which it was not) and they extended my subscription out the time I had missed. After not receiving the paper the next day, I emailed the courant on 6/11/25 at 3:11 pm to report the issue. I received an email back from the courant customer service stating they had urgently notified the delivery contractor and had asked me to confirm my address and whether it was a gated community or had a code (no to both of those questions). They also reported they would be crediting my account again but did not further elaborate on the credit. I responded to the email the day after with the requested information. I would just like my money refunded as I’m approaching 3 weeks without a paper.

  

  Business Response

  Date: 07/01/2025

  July 1, 2025
  
  Our
  sincere apologies regarding any inconvenience or misunderstanding associated
  with your former Hartford Courant subscription. 
  
  The
  information and feedback you provided within this complaint is being reviewed
  and proper course of action will be taken, where applicable. After
  researching your former account and in the interest of fairness an adjustment
  for the missed deliveries had been processed and a refund of the full payment
  had been processed in the amount of $155.48 back to the credit card charged.
  A cancellation request was processed by Customer Service effective June 25,
  2025 after your Customer Service contact dated June 24, 2025. The refund in
  the amount of $155.48 was processed on June 24, 2025 back to your credit card
  charged. Please allow 14-21 business days for the refund to process in
  association with standard processing times. 

  For
  any additional information associated with our Terms and Conditions
  associated with your former subscription, please refer to www.tribpub.com/tc.
  Please be advised your purchase is subject to the Terms in effect on the date
  of purchase unless the Terms are updated as your subscription continues, in
  which case the most up to date version of the Terms will apply. By purchasing
  a subscription, you accept and agree to the Terms in effect on the date of
  purchase or as otherwise updated until your subscription is cancelled.
  

  Once
  again, our sincere apologies for any inconvenience associated with this
  matter. If you should you have any further concerns or would like any further
  assistance, please do not hesitate to contact our Hartford Courant Customer
  Service Department at ###-###-####.
  
  Thank
  you,
  Katina
  Executive
  Resolution Center
  

  
  

  Customer Answer

  Date: 07/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription for Hartford Courant up until January 2025, we are now in June and they are still charging me for 19.96 for a subscription that is not active. I wrote them and called them and they basically still took money for June why would they do that I don’t want the subscription and I want all they money you have been taking from January you guys are not right very MUCH GIVING SCAMMER

  

  Business Response

  Date: 06/12/2025

  June 12,
  2025
  
  Our
  sincere apologies regarding any inconvenience or frustration associated with
  your former digital Hartford Courant subscription.
  
  The
  information you provided within this BBB complaint as well as your home
  delivery account is being reviewed. Proper course of action will be taken if
  any standard procedures were not followed, if applicable. After reviewing
  your subscription, it seems that no requests were reflected to cancel your
  continuous subscription therefore your digital service remained active. The
  payments were associated with dates of service associated with your account.
  In the interest of fairness, I have processed a credit adjustment and refund
  of the last 3 payments back to your credit card charged in the amount of
  $59.88 of which will be applied back to the credit card charged within the
  next 14-21 business days due to standard processing times.

  
  For
  any additional information associated with our Terms and Conditions
  associated with your former subscription, please refer to www.tribpub.com/tc.
  Please be advised your purchase is subject to the Terms in effect on the date
  of purchase unless the Terms are updated as your subscription continues, in
  which case the most up to date version of the Terms will apply. By purchasing
  a subscription, you accept and agree to the Terms in effect on the date of
  purchase or as otherwise updated until your subscription is cancelled.
  

  Once
  again, our sincere apologies for any inconvenience associated with this
  matter. If you should you have any further concerns or would like any further
  assistance, please do not hesitate to contact our Hartford Courant Customer
  Service Department at ###-###-####.
  
  Thank
  you,
  Katina
  Executive
  Resolution Center
  

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated failure of delivery of the newspaper despite many complaints filed. Promises made to deliver, but rarely kept.

  Customer Answer

  Date: 05/27/2025

  Newspaper received today with a copy of Monday’s delinquent paper

  

  Business Response

  Date: 06/09/2025

  June 9, 2025
  

  Our sincere
  apologies regarding any inconvenience or frustration associated with your 7
  day print home delivery and digital Hartford Courant subscription.
  
  Your feedback
  and information you provided within this BBB complaint as well as your home
  delivery account is being reviewed. Proper course of action will be taken if
  any standard procedures were not followed, if applicable. Please be advised
  there can be at times temporary open routes concerns causing temporary
  delivery delays in the area which arise in real time occasionally leading to
  missed temporarily or received outside of our standard delivery times for
  your subscription.  We appreciate your patience and understanding while
  we work towards a resolution to any temporary delivery concerns within your
  local delivery area. After reviewing your subscription, the last delivery
  complaint was processed June 1st. Ms. confirmed your receipt of newspaper
  deliveries for the last several days with no concerns during our conversation
  this afternoon.
  
  Once again,
  our sincere apologies for any inconvenience associated with this matter. If
  you should you have any further concerns or would like any further
  assistance, please do not hesitate to contact our Hartford Courant Customer
  Service Department at ###-###-####.
  
  Thank you,
  Katina
  Executive
  Resolution Center
  
  
  

  
  

  Customer Answer

  Date: 06/09/2025

  Last week there were several days where 2 copies of the same edition were delivered, and other days where 2 different editions were delivered on thesame day.

  Sundays edition arrived late and i met the delivery person…a young lady, heavily tattooed, who apologized and promised better service in the future.

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the Hartford Courant delivered daily to my address. The past few months it barely arrives, perhaps 2 or 3 papers a week although we pay for a daily subscription. I have called and asked for a re-delivery and/or refund and nothing happens. Secondarily, today I checked my bank statement and the charges have become excessive with each passing month. Please see attached file for bank records. I called today and spoke to customer service. They said they could not furnish me with any billing statements (I don't receive any via email or text and cannot access them thru the online account.) I asked if I could speak to someone in billing or a manager or someone even in Connecticut and they said I was not permitted to do that. I was never notified of any of these increases in billing nor was an explanation given-she only said that different locations have different costs associated with the delivery fee. We are being charged $360 every 2 months, when the online annual subscription price is $90.87 for 6 months. I believe we have been fraudulently charged excessive amounts and would like a refund. We have paid $2,475 for the newspaper delivery since April of 2024. In 13 months, the newspaper has cost us $2,475. This is unacceptable and I am looking for a resolution to the matter before taking any further legal action. Thank you. ******** *********

  

  Business Response

  Date: 06/02/2025

  June 2, 2025
  
  Our
  sincere apologies regarding any inconvenience or misunderstanding associated
  with your former Hartford Courant home delivery subscription. 
  
  The
  information you provided within this BBB Complaint and your feedback is being
  reviewed and proper course of action will be taken, where
  applicable.   Please be advised since there are at times temporary
  open routes concerns causing temporary delivery delays in the area, your
  deliveries could be temporarily missed or received after our standard
  delivery times for your subscription.  We appreciate your patience and
  understanding while we work towards a resolution to the delivery concerns in
  your local delivery area. Your missed deliveries have been processed by
  Customer Service of which extended the paid thru date on your subscription.
  After reviewing your cancelled subscription even with our no refund policy
  associated with your continuous subscription, Customer Service did cancel
  your subscription and issue a refund of the remaining balance in the amount
  of $275.06. In the interest of fairness, due to your feedback associated with
  your ** *** payment , I have processed a second refund of the difference in
  rate for your payments processed from December 10, 2024, January 28, 2025,
  March 20, 2025 as well as your recent payment May 13, 2025.  Please be advised that future prices may be higher, and we reserve the right to increase prices at any time. All
  disputes must be received by phone or in writing within 120 days of the
  statement date. Disputes received after this timeframe will not be eligible
  for review. Therefore, your recent payment dated May 13, 2025 was in the
  amount of $360 so I included the difference of $84.94 ($360 - 275.06 =
  $84.94).  The difference in rate from
  your prior payments within the applicable timeframe for bill disputes before
  the change in subscription rate associated with the continuous subscription
  is $140 for the applicable 3 payments ($360-$220 =$140). The second refund
  processed will be processed in the amount of $504.94 which will be applied to
  your credit card charged. The total refund will be in the amount of $780
  ($275.06 +$504.94). These 2 refunds will be applied back to your credit card
  within the next 14-30 business days due to standard processing times.
  

  For any
  additional information associated with our Terms and Conditions associated
  with your former subscription, please refer to ******************. Please be
  advised your purchase is subject to the Terms in effect on the date of
  purchase unless the Terms are updated as your subscription continues, in
  which case the most up to date version of the Terms will apply. By purchasing
  a subscription, you accept and agree to the Terms in effect on the date of
  purchase or as otherwise updated until your subscription is cancelled.
  

  Once
  again, our sincere apologies for any inconvenience associated with this
  matter. Customer Service has been trying to contact you regarding this matter
  but reached your voicemail. If you should you have any further concerns or
  would like any further assistance, please do not hesitate to contact our
  Hartford Courant Customer Service Department at ###-###-####.
  
  Thank
  you,
  Katina
  Executive
  Resolution Center

  Customer Answer

  Date: 06/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want to let the Hartford Courant know that I have closed the credit card associated with my auto pay and if the refund for $780 does not go through, can you please send a check to the billing address. It is possible the account information they have is from my checking account, and in that case the refund should be processed with no problem. Just the credit card has been closed. Thank you very much and I appreciate your attention to this matter. 
  
  
  
  Sincerely,
  
  
  
  ******** *********

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 80 year old mother receives The Hartford Courant, her subscription is for 3 days a week Thursday, Friday and Sunday. She pays $222 every 8 weeks. Out of the 8 weeks, at least 4 of those weeks she doesn't receive a physical paper. The last 3 Sundays alone she haven't received the paper on Sundays, resulting in going and picking one up for another $5. When she calls, they either lie and say they will deliver it later that day and it never comes or they tell her to read it on line. She doesn't pay for it to read it online. The individuals on customer service are always patronizing acting like it's no big deal. $222 every 8 weeks for 3 papers a week is a big deal on a fixed income.

  

  Business Response

  Date: 05/23/2025

  *** *** ****
  
  Our
  sincere apologies regarding any inconvenience or misunderstanding associated
  with your mother's former Thursday, Friday and Sunday Hartford Courant home
  delivery subscription with unlimited digital access.
  
  The
  information you provided within this BBB Complaint and your feedback is being
  reviewed and proper course of action will be taken, where
  applicable.   Please be advised since there are at times temporary
  open routes concerns causing temporary delivery delays in the area, your
  deliveries could be temporarily missed or received after our standard
  delivery times for your subscription.  We appreciate your patience and
  understanding while we work towards a resolution to the delivery concerns in
  your local delivery area. Your missed deliveries had been processed by
  Customer Service of which extended the paid thru date on your
  subscription.  Due to your feedback,
  and as per your request processed by Customer Service during your contact on
  May 22, 2025, your mother's subscription has been cancelled effective May 23,
  2025. A refund check in the full payment amount plus of $209.10 has been
  processed on May 23, 2025 of which will be received within the next 21-30
  business days due to standard processing times and USPS mail timetables. This
  refund was discretionary and processed even with our no refund policy
  associated with your Hartford Courant subscription. Customer Service had
  tried to contact you directly by email and phone but was unable to reach you
  directly regarding this matter.

  For
  any additional information associated with our Terms and Conditions
  associated with your former subscription, please refer to *******************
  Please be advised your purchase is subject to the Terms in effect on the date
  of purchase unless the Terms are updated as your subscription continues, in
  which case the most up to date version of the Terms will apply. By purchasing
  a subscription, you accept and agree to the Terms in effect on the date of
  purchase or as otherwise updated until your subscription is cancelled.
  

  Once again, our sincere apologies regarding this matter. In the
  meantime, if you should you have any further concerns or would like any
  further assistance, please do not hesitate to contact our Hartford Courant
  Customer Service Department at ###-###-####.
  
  Thank
  you,
  Katina
  Executive
  Resolution Center
  
  
  

  
  

• Initial Complaint

  Date:05/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hartford Courant keeps delivering ad mail via mail delivery and tossing onto driveway mid week. One was hidden under snow and ruined auger to snowblower costing me to get a new snow blower. I’ve attempted to opt out of mail and home delivery for these unwanted ads by numerous means but continue getting both junk mail and courant delivery on driveway once a week. I want this to cease forever.

  

  Business Response

  Date: 05/12/2025

  May 12, 2025

  
  Our sincere apologies regarding any inconvenience or misunderstanding
  associated with the Hartford Courant.
  
  The
  information you provided within this BBB Complaint regarding this concern and
  your feedback is being reviewed and proper course of action will be taken, if
  needed.  The local Distributor has been
  advised further to stop all free deliveries to your residence and your
  mailing delivery address has been designated as "Do Not Deliver" in
  our system.  Since your address has no
  active accounts reflected in our system at this time, your request and feedback provided within the complaint is being reviewed and expedited for additional assistance. 
  
  If you
  should you have any further concerns or would like any further assistance,
  please do not hesitate to contact our Hartford Courant Customer Service
  Department at ###-###-####.
  
  Thank
  you,
  Katina
  Executive
  Resolution Center

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to have paper delivered, my house and several others. No help fro ###-###-####.

  

  Business Response

  Date: 05/08/2025

  May 8, 2025
  
  Our
  sincere apologies regarding any inconvenience or misunderstanding associated
  with your Thursday and Sunday print home delivery with digital access of your
  Hartford Courant subscription.
  
  The
  information and feedback you provided within this BBB Complaint and your
  feedback is being reviewed and proper course of action will be taken, if
  needed.  Please be advised since there
  are at times temporary open routes concerns causing temporary delivery delays
  in the area, your deliveries could be temporarily missed or received after
  our standard delivery times for your subscription.  We appreciate your
  patience and understanding while we work towards a resolution to the delivery
  concerns in your local delivery area. Your missed deliveries have been
  processed by Customer Service during your contact therefore your paid thru
  date has been extended.
  
  For any
  additional information associated with our Terms and Conditions associated
  with your former subscription, please refer to ******************. Please be
  advised your purchase is subject to the Terms in effect on the date of
  purchase unless the Terms are updated as your subscription continues, in
  which case the most up to date version of the Terms will apply. By purchasing
  a subscription, you accept and agree to the Terms in effect on the date of
  purchase or as otherwise updated until your subscription is cancelled.
  

  I will
  be contacting you directly within the next 5-7 business days to confirm your
  deliveries are now being received as scheduled to your satisfaction. If you
  should you have any further concerns or would like any further assistance,
  please do not hesitate to contact our Hartford Courant Customer Service
  Department at ###-###-####.
  
  Thank
  you,
  Katina
  Executive
  Resolution Center

  
  

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested numerous times that the Hartford Courant remove me from their mailing list. I was never a customer and did not ask to receive ****** ****** or any other section of this paper. After emailing around ten contacts I finally received a response saying the address would be removed. This was months ago and I am still getting this paper. After contacting them again I never received a response.

  

  Business Response

  Date: 05/05/2025

  May 5, 2025
  
  Our
  sincere apologies regarding any inconvenience or misunderstanding associated
  with the Hartford Courant.
  
  The
  information you provided within this BBB Complaint regarding this concern and
  your feedback is being reviewed and proper course of action will be taken, if
  needed.  Your mailing delivery address
  has been designated as "Do Not Deliver" in our system and is in
  process of being removed from all Hartford Courant mailing lists.  Since your address has no active accounts
  reflected in our system at this time, your request and feedback regarding
  your prior request provided within the complaint  is being reviewed and expedited for
  additional assistance as our standard processing time for this request may
  take up to 14 business days associated with our mail labels.
  
  If you
  should you have any further concerns or would like any further assistance,
  please do not hesitate to contact our Hartford Courant Customer Service
  Department at ###-###-####.
  
  Thank
  you,
  Katina
  Executive
  Resolution Center

  Customer Answer

  Date: 05/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had some sort of digital account with the Hartford Courant for quite a while, but have not used it at all in recent memory (at least a year). As far as I know I was never charged for it. Recently I saw a charge on my credit card for $34. I looked back on prior statements and saw that I was charged $34 per month going back to October 2024, and was charge $19.96 in September. I was not aware I was being charged, nor have I accessed the website or any of the content.
  I could not find any account information, so I researched online how to cancel. The Courant apparently does not allow cancellation on the website, so I found a customer service number and called to cancel and to ask for past charges to be refunded, since the digital content has never been accessed. I spoke with a customer service rep from the Philipines who offered no insight into my account or why I was being charged $34 per month, and said all subscriptions were final and non-refundable. I look at their website, and they offer $1 subscription for a year, then $4.99 per week. This is an obvious attempt to suck people in to a free subscription that they will forget about, then start charging them. Unfortunately, I didn't notice the charges on my credit card until now. Further, if the current charge for digital subscriptions is $4.99 per week, why are they charging me $34 per month. I would like to have the $258 they have charged me for content I have never accessed refunded to me. I feel this is a deceptive sales process, and as a senior (I am 60) I am not the best at understanding technology and digital accounts. I feel I have been taken advantage of here, and have had $258 taken from me for something I have never knowingly purchased or accessed. Thank you

  

  Business Response

  Date: 04/28/2025

  April 28, 2025
  

  Our
  sincere apologies regarding any inconvenience or misunderstanding associated
  with your Hartford Courant digital only subscription. 
  

  The
  information you provided within this BBB Complaint regarding this concern and
  your feedback is being reviewed and proper course of action will be taken, if
  needed. Your digital only subscription was started online with one of our
  online promotional offers of which your credit card information was inputted
  at time of sale. This account was started on September 7, 2023 of which a
  daily email has been forwarded daily to email address on file ********************. As per your
  Customer Service contact on April 13, 2025, your account was cancelled. Your
  information has been reviewed and it seems that for the last 30 days the
  daily Hartford Courant emails sent to your email address have been openned
  and read each day. I am including your applicable account information which
  shows a snapshot of your daily email opens/clicks information for your
  reference.
  
  In the
  interest of fairness due to your dissatisfaction and feedback, I have
  processed a credit adjustment in the amount of the last 6 monthly payments
  processed associated with this subscription . Please allow 14-21  business days for the refund check in the
  amount of $204.00 to be received back to your credit card charged due to
  standard processing times and procedures. You can disregard any prior bill
  statements received as they would no longer be valid.

  
  For
  any additional information associated with our Terms and Conditions
  associated with your former subscription, please refer to ******************. Please be advised your purchase is subject to the Terms in
  effect on the date of purchase unless the Terms are updated as your
  subscription continues, in which case the most up to date version of the
  Terms will apply. By purchasing a subscription, you accept and agree to the
  Terms in effect on the date of purchase or as otherwise updated until your
  subscription is cancelled.
  
  If you
  should you have any further concerns or would like any further assistance,
  please do not hesitate to contact our Hartford Courant Customer Service
  Department at ###-###-####.
  
  Thank
  you,
  Katina
  Executive
  Resolution Center