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Business Profile

Insurance Companies

Travelers Companies, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Travelers Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Travelers Companies, Inc. has 123 locations, listed below.

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    Customer Complaints Summary

    • 888 total complaints in the last 3 years.
    • 277 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our auto insurance premium billing, effective 8/22/2025, detailed information used to rate our policy. However, two significant items were shown by Travelers as: "Not Verified." Those items are: 1) Mileage and 2) Length of Vehicle Ownership. We have been customers of Travelers Insurance for 20 years. Certainly, they should be aware that we purchased our current vehicle 5 years ago. They definitely adjusted our premium at the time of purchase. I have asked for an explanation more than once to no avail, even after providing the "Not Verified" information to our agent to relay to Travelers. Will our premium be lowered because our annual mileage is so low?

      Business Response

      Date: 07/28/2025

      Hello, Travelers provided a detailed response directly to the consumer on 7/25/25. Thank you 

      Customer Answer

      Date: 07/28/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** **********

      Customer Answer

      Date: 07/28/2025

      Travelers did NOT contact me on 7/25/2025, but did contact me this afternoon (7/28/2025). Thank you. 

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called travelers insurance for an auto quote. By the time my renewal starts, there would be three speeding tickets on me. I would not be able to get the insurance from travelers but the gentleman said another travelers company would find companies that would. Got through after half hour and got asked many questions. Finally, the new but very rude man said he couldn’t get any quotes for me because of my three tickets, which the first Gentleman knew of. My complaint is Travelers is inter sharing personal information with other divisions of companies. This personal information is giving them a leg up on competition. I told the rude man I was very disappointed and would be contacting BBB. The number I was transferred was to **********. After 10 minutes of hanging up with rude man, I get a call back of him letting me know that ******* ********* was my best bet! Does ******* know about this? If I hadn’t even told him about BBB, he would’ve called me back. It was clearly using people like me with bad driving records.

      Business Response

      Date: 07/22/2025

      Good Morning,

      The complainant has been responded to directly via email on 07/21/2025

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Letter dated 7/3 sent to our home with regards to homeowner insurance. In it it says we are to give 6 business days notice if we want 7/20 deduction canceled. We are not even given more than 10 days notice ?!?

      Business Response

      Date: 07/21/2025

      Hello,
      Travelers provided a detailed response directly to the consumer on 7/21/25.
      Thank you.

    • Initial Complaint

      Date:07/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to address an issue regarding my auto insurance policy. On the phone with a Traveler's of agent, I was informed that when adding my ********* ******** to my existing policy, I would have gap insurance coverage. Based on this assurance, I did not pursue gap insurance through my lender. However, after my accident and the total loss of my vehicle, I was told that I did not have gap insurance coverage.

      I specifically asked the agent why the gap insurance was not listed on my policy document, and I was assured that it was covered because my other car on the policy had it, and that it would carry over to the Suburban. This would explain why it would not appear on my policy document now or in the future. This was a key factor in my decision not to seek gap insurance through my lender.

      This resulted in a ~$6,000 financial burden. This was verbal misrepresentation definitionally.

      They responded with this. In Summary:

      The company reviewed your policy and confirmed that the 2012 ********* ******** was added to your insurance on July 3, 2022, via your email through the myTravelers portal, without gap coverage. Updated documents were sent on July 5, 2022. They have no record of any discussions about coverage at that time. They also clarified that the vehicle was not eligible for gap coverage due to its age and because you were not the original owner. Lastly, they noted that any recorded calls are for internal use only.

      The denial is unacceptable. A Travelers agent told me GAP applied and explained why it didn’t appear on the policy. If the vehicle was ineligible, I should’ve been told upfront. Travelers previously confirmed the call existed but said they couldn’t share it—claiming now there’s no record is inaccurate and unfair.

      I am seeking compensation for the financial loss if this matter is not resolved. I will pursue this through legal channels, including via small claims court and filing a complaint with the ******* ********** ** **********

      Business Response

      Date: 07/22/2025

      Travelers provided a detailed response directly to the consumer on July 17,2025.

      Thank You.

    • Initial Complaint

      Date:07/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was involved in the autombile accident by a Travelers insured customer . My son was not at fault. The impact caused extensive damage totaling about 12,000. I chose a bodyshop ************** in ********* *******. It is a reputable shop and was approved by Travelers. During the repair process there was some non visual damage that would be added to the cost and the extension of the rental agreement. It had accumulated an extra 1,331.82 in rental that was charged to my CC account. I was informed by the Travlers member Kathy H******* that I need to go after the body shop to get my reimbursement. The body shop wasn't the cause of the accident ,Travlers client was ! My card was charged :
      1/31/2024( 812.81)
      2/12/2024(494.01
      2/15/2024(25.00)
      total of 1,331.82

      Business Response

      Date: 07/17/2025

      Hello,
      Travelers provided a detailed response directly to the consumer on 7/16/2025.
      Thank you.

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Travelers Insurance unfairly denied my auto claim and has failed to provide basic transparency, documentation, or a fair review of the facts. I was hit by another driver insured by Travelers, and the initial police report was incorrect. A corrected report was issued, yet Travelers did not confirm which version they used and denied the claim without providing documentation or reasoning that aligned with the physical damage or facts.

      I requested a supervisor review, left a voicemail that was never returned, and followed up multiple times by email asking for a third-party or unbiased review, as well as the documentation used to make their decision. Each time, I either received no response or was sent the same denial with no explanation.

      Travelers failed to:
      • Respond to my communications within the 10-day window required under *** ****** law
      • Provide requested claim documentation
      • Clarify whether they used the corrected police report
      • Justify how the denial aligns with the physical damage or facts of the incident

      I’m requesting that the claim be reopened and reviewed by an unbiased third party, and that Travelers provide all requested documentation to support their decision.

      Business Response

      Date: 07/14/2025

      Hello,

      Travelers provided a detailed response directly to the consumer on 7/11/25.

      Thank you.

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Travelers insurance at 8:51 am on 6/17/25 to let them know I was not renewing my auto insurance with them due on 6/23/25. I told them it was on auto draft and they assured me I had called in early enough to stop it. On 6/24/25 my account was auto drafted $4,320.00 for the policy I had canceled. I called them and Ivy told me it would be 3-5 days before they could get the money back to my account. My account was overdrawn and I have other payments coming in before then. So she transferred me to Wesley who is a supervisor and he told me not it will be 10 days to get my money back and if I want to be reimbursed for any fees or interested I would have to email them after that. This is unacceptable and theft as far as I am concerned.

      Business Response

      Date: 07/03/2025

      Hello,
      Travelers provided a detailed response directly to the consumer on 7/3/25.
      Thank you.

      Customer Answer

      Date: 07/07/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ********

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/9/24 there was flood at my business ****** **** ***, Travelers Insurance is the commercial liability insurance provider. I have experienced many unethical issues and practices regarding payment to a vendor. The vendor provided a service and Travelers has yet to make payment to ***** ***** ********* ***** ******** It has been over six months and still no communication from Travelers regarding an update on payment. They do not return my calls, nor do they respond to my emails for any updates. In the meantime the vendor is in the process of filing a lien against the owners property. They have been dishonest in their evaluation of the damages to the suite in which I run my business. ***** has reached out several times to resolve this manner, and they refuse to provide any information to either of us. They have been reported to the ***** ***** ***** ** ********* and have yet to comply with any requests for information regarding payments.
      They have been biased against this vendor and made damaging statements regarding their billing process and referred to them as being known to inflate their prices. I am caught in the crossfire and suffering the consequences of their negligence with their refusal to communicate with either party. It has been over six months and still no resolution!!!

      Business Response

      Date: 07/02/2025

      Response was provided direct to the complainant on 7/2/25.

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife was driving on the highway and a lady talking on her phone swerved into her lane. My wife hit her brakes to avoid the accident, and a tractor trailer rear ended my wife. we have been waiting for 3 weeks to get this resolved. They asked me for the accident report; I sent it twice and there was no response. I then got an email that the agent tried to call my wife twice yesterday. The only calls on my wife's phone are the 2 that my wife tried to call. We called this morning and left a message that we had no logged calls from ********* ***. Then I received an email that they would not cover the damages. Because the driver is disputing the ticket he got for faulty brakes.

      Business Response

      Date: 06/30/2025

      Hello,
      Travelers provided a detailed response directly to the consumer on 6/30/2025.
      Thank you.

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have presented a claim to my homeowners insurance Travelers Personal Insurance Company for interior water damage as a result of damages to a hot water line. Date of Loss: 04/14/2025. Claim Number: *******. Based on my homeowners policy Travelers may pay up to $5,414.65 of the depreciation once I have repaired and replaced the damage once receipts and invoices have been submitted. This complaint concerns Travelers Insurance and it's ongoing failure to communicate w me regarding my insurance claim. My date of loss was 04/14/2025. I have contacted both claims adjuster and his supervisor w no response. I have contacted customer service and was told I could not escalate this matter nor receive the name of a regional director/manager despite the complete unresponsiveness. This is a violation of multiple Texas laws and ethical standards********3 Unfair claims settlement due to lack of good faith communication. ************ Prompt Payment of Claims Act. Common Law Duty of Good Faith. Travelers has failed in its obligation to deal honestly and fairly w me as its policyholder. I am respectfully requesting the assistance of BBB in escalating this matter to senior management and help ensure that my claim is properly handled and successfully and favorably brought to a resolution.

      Business Response

      Date: 06/30/2025

      Hello, Travelers provided a detailed response directly to the consumer on 6/27/25. Thank you. 

    Travelers Companies, Inc. is NOT a BBB Accredited Business.

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