ComplaintsforThe Hartford Financial Services Group, Inc.
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Complaint Details
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Initial Complaint
04/02/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Hartford Insurance terminated my home policy acting maliciously and wrongly, by sending a letter that I've never received and an email that I never received as well. The letter issued on Jan 17 coincides with the renewal of my policy, and I only got correspondence regarding the policy renewal. The letter they refer was asking to do some repairs with due date of March 18. I became aware of such letter on March 20 and acted immediately, but they still denied to keep my policiy in place. I'm in ********** living the insurance crisis and in a brush area zone, it is virtually impossible to get insurance before the cancelation date set for april 30, 2024.Customer response
04/03/2024
As I was writing this complaint. The same day, I've received good news from the Hartford whom they accepted all my repairs completed as requested; and because it was before the set date for cancellation of April 30th they would reinstate my policy to its original term of jan 17 2025. Just the day before after some phone calls, I've received an email from my contact there Jeremiah A****, that their underwriting department decided not to continue my policy, reason why I wrote this complaint along with a report to the ********** ** ********e. It was a pleasant, and great surprise that they did reconsider and kept my policy intact with their original terms. I've been loyal to Hartford for over ten years, and once again I confirm to myself that loyalty goes a long way. YOU CAN CLOSE THE COMPLAINT NOW.Customer response
04/03/2024
As I was writing this complaint. The same day, I've received good news from the Hartford whom they accepted all my repairs completed as requested; and because it was before the set date for cancellation of April 30th they would reinstate my policy to its original term of jan 17 2025. Just the day before after some phone calls, I've received an email from my contact there Jeremiah A****, that their underwriting department decided not to continue my policy, reason why I wrote this complaint along with a report to the ********** ** ********e. It was a pleasant, and great surprise that they did reconsider and kept my policy intact with their original terms. I've been loyal to Hartford for over ten years, and once again I confirm to myself that loyalty goes a long way. YOU CAN CLOSE THE COMPLAINT NOW.Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 10th 2024 I signed up with hartgord **** insurance for my home owners insurance. I gave two phone numbers for contact they put my home number which I rarely use as my primary phone not my cell. They proceeded to contact me for an at home inspection appointment I had no return number to call them. I received a notice in thr mail I contacted the General number back on around February 15th they assured me there was no problem and they would contact me. I had no idea that would be via my house phone which I never use and am at work during the day. I received the attached notice that my insurance would be canceled because they coudknt reach me to do the inspection. I called back to try and plead with them to reinstate my insurance and set up the inspection they told me the underwriter would not change his mind because they had tried to contact me and couldn't, even though they were not contacting me from the number they would be able to reach me at during the day and left me no return number and additionally sent me a letter which said **** on it not hsrtford do I was unaware it was from them. I have not been delinquent in my payments and have been a good customer not being able to be reached by the wrong phone number should not be a cause for dropping someone's home owner s insurance and keeping my family home and family protected. I am asking for the underwriter to reinstate my home owners insurance and come out and do the inspection.Business response
03/20/2024
Thank you for notifying us of Mrs. ****** concerns. We have reached out to her directly to address her concerns regarding the cancellation of her homeowner's insurance policy.Initial Complaint
03/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I worked diligently to provide all the necessary paperwork and photos for this company to be insured. I volunteer at an animal shelter for unwanted dogs in a state where hundreds of dogs are euthanized due to overcrowding. I took in a hospice 14 year old dog with many growing tumors as a hospice situation. Because of the dogs breed they denied my claim despite my dog being old and frail with tumors. This dog was passed around because no one wants a dog with unsightly tumors. This dog is completely fine with my newborn son. I called the company and the underwriters flat out refused to make any exception. So I get punished for volunteer work and taking in a sickly dog during its final days.Business response
03/06/2024
Thank you for notifying us of Mr. ********** concerns. We are currently working with Mr. ******** directly to address their concerns regarding the cancelation of their homeowner's insurance.Business response
03/06/2024
Thank you for notifying us of Mr. ********** concerns. We are currently working with Mr. ******** directly to address their concerns regarding the cancelation of their homeowner's insurance.Customer response
03/07/2024
Better Business Bureau:
I chose this answer because I have no other choice in the matter. There can be no real resolution when this company has policies that dictate and punish honesty from homeowners.I doubt they will resolve their ways due to a spoke in the wheel like me. A person from consumer affairs at least reached out to me. She can't make the decisions.
I cannot recommend this business for canceling my insurance due to petty reasons and having corporate millionaires decide what I can and can't have in my own house.
Business response
03/08/2024
Thank you for your March 7, 2024 follow up letter on behalf of Mr. ********.
We are sorry for Mr. ********** disappointment; however, we are unable to offer him the outcome for which he is hoping as our guidelines must be applied equally to all customers.
We appreciate you reaching out to confirm our position.
Initial Complaint
02/06/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Got my auto insurance for a year being a retired and an **** member this company cancel my policy only because somebody using my address had an accident but not me without any excuse from my part.I only have $1250.00 dollars a month I am a diabetic man and this insurance without I having committed any fault kink me out letting me no option to continue my cover.This is a disrespectful to a senior person that can not afford another insurance because the high price.I never have being involved in an accident and never a car insurance cancel my policy and my driving record is clean.Only me my wife and ***** ********* ** my son live in my house.I tried with DMV to get those people involved out of my address and the answer was I can not do it and even avoid people using my address.I want this insurance to reinstall my cover because as a citizen I am record clean and they can not blame me for the others fault .Customer response
02/08/2024
I called the insurance company and I talked to Patricia(representative)she said me they communicated with me but I only received the canceled letter.She said to me they are going to review
the information I gave her telling those persons do not live in my house and I do not know where they are.She was talked the police and even the DMV do not take action on this issue and
explain to me it is not illegal people using my address and they can not do noting to this respet.I bough my house in 2011 and still I am receiving mail for people that lived in my house before
that date.My blood sugar is over 400 since I received the notice I will not have insurance after February 15th.Thank you for taking my case.
Customer response
02/09/2024
Hi there
I just received a call from my insurance company and I was talked my policy was reinstated I turned happy and logged in on my account to see it is true.I want to thank you
for your support and I am for sure not going to hesitate for contacting you anytime I need your help.Thank you.
Customer response
02/09/2024
Hi there
I just received a call from my insurance company and I was talked my policy was reinstated I turned happy and logged in on my account to see it is true.I want to thank you
for your support and I am for sure not going to hesitate for contacting you anytime I need your help.Thank you.
Initial Complaint
08/28/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I thought I was purchasing homeowners' insurance, now after having 11 payments pulled from my account, Travelers has no insurance policy on my home and is "investigating" where my money has been going/being credited to. I just want my money back post haste. Your internal ref # from an email I got is *************.Customer response
08/29/2023
To whom it may concern:
This company has shown its true colors, there is no resolution sought other than to spend my money with another company and tell everyone exactly how they treated me. You can terminate this complaint as it is not worth the energy and my time to pursue. They have show their true colors.Initial Complaint
07/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
see Attached document
***** **** ** *** *** **** * *** *** ********* ********
*****************************************************Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I moved to another state ***** ******* ***** ******** *** ** ******** ****** I obtained new car insurance through **** Hartford while in the new state and my former auto insurance company reported the change to the ** ***. The ** *** has given me extended time to register my vehicle in the new state, and I contacted **** Hartford and asked for an FS-1 (proof of insurance showing no lapse) to be forwarded to ** to cover myself during the extension. But, I recently received a letter from ** *** stating they never received the FS-1 form from my current insurance provider which has caused a revocation of my car registration. Numerous calls to **** Hartford have been redirected to “another department” due to the fact I supposedly have one of the “new” policies. I am now certain my previous request for the FS-1 could not have been processed because every representative I speak with at Hartford tells me they do not have access to my “newer” policy. My thought is I have been paying for coverage I may not even have as none of the representatives have access to the policy each time I call. I need proof of actual car insurance coverage and an FS-1 sent to the ** *** expeditiously or I will have no choice but to have **** Hartford investigated. Thank you, BBB, for getting the ball rolling with this confusing situation.Customer response
05/09/2023
Good day.
I am writing you today to ask that BBB complaint ******** be withdrawn. The Hartford resolved my issue and answered all my questions to my satisfaction.
Thank you for your time,
****** ******** ******
***** ********
Initial Complaint
04/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I took a quite for renters policy at this address but did not start the policy yet. The Hartford agent slammed me & on 4/17/2023 charged $15.92 to my account on a policy that I do not have.Customer response
04/18/2023
***** ****** ***** ********************** ***** ******* ***** *** **** ***** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
They have already refunded me, Thanks
Initial Complaint
09/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On 8/10/2022, I paid for Auto and Homeowner's Insurance from The Hartford. I based my decision on agreeing to a phone app my husband and I would install to track our driving habits. We received a participation discount and a promise of discounts at renewal time for using this app. We installed the app on our phones and for a month had nothing but problems with the app and it's ability to work properly. Despite being told repeatedly on the phone when we called to report the issues, that the app was working fine on their end, even if we couldn't see it on our phones, we eventually got alert messages on one phone and by email threatening to lost our discount. We cancelled the policies after a month and the refund we got for the Auto policy was $119 less than what we'd been told it would be by phone. We are seeking that $119 to be refunded in addition to the amount we've already received, as they shorted us that amount. Further explanations will follow with attachments.Customer response
09/28/2022
***** ****** ******* ************************* ***** ********** ********* *** **** ***** ** *** ********** *********************** ******** ********* ********* ** **** ** *** ********
Based on the communication you sent The Hartford on my behalf, they have refunded the money I was seeking in the complaint referenced above.
As always, thank you so much for your assistance!
****** *******
Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was in an accident. I took the vehicle to the repair shop within Hartford's network, *********** ********* ******. The auto body shop repaired the vehicle but left a gap between the hood and the fender. The insurance claim agent told me to take the vehicle back to ********** to give *********** the opportunity to make it right. I did that. ********* did not repair it to my satisfaction. *********** put a rubber bandaid in the gap. I advised Hartford of this. the claim agent said to take it back to *********** a third time. I told them that I would prefer to go to a different auto body shop within their network. Hartford refused to send me to a different auto body shop. I gave *********** a second opportunity when the rubber bandaid was applied to my damaged vehicle. I want Hartford to allow me to go to a different shop after 2 attempts by ********* to correct the damage to my vehicle.Business response
09/13/2022
********* ** **** ******* ********* ******* ********** ********** ********* ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** *** **** ******* ******** ************ ********* ***** ***** ******* ************ ******* ******** ******** ************ ********* ******* **** ******* ***** **** *** **********
This letter is in response to your letter dated August 30, 2022, regarding the complaint filed by ********* *****.
Ms. ***** submitted feedback regarding concerns with previous repairs completed by Patterson’s Collision, a shop that is part of The Hartford’s direct repair network. We have spoken with Ms. ***** and confirmed that she plans to take her vehicle to an alternative shop without our repair network, *** **** **********, for further assessment.
Please be advised that we have responded to ********* ***** regarding this matter, and we will address any lingering issues with them directly.
If you have any additional questions, you may contact me by phone at ###-###-####, or contact Consumer Affairs by email a* ************************************, or by fax at
###-###-####. You may also write to ******** ******* ** *** ********* *** ******** ****** ********** ********* ** ******
Sincerely,
Samantha L****
Auto Property Damage Only Supervisor
Hartford Underwriters Insurance Company
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Customer Complaints Summary
650 total complaints in the last 3 years.
230 complaints closed in the last 12 months.