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      Country
          Country

          Find a Location

          CareCentrix, Inc. has 18 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • CareCentrix, Inc.

              20 Church St Fl 12 Hartford, CT 06103-1246

            • CareCentrix, Inc.

              323 Pitkin St Ste 1100 East Hartford, CT 06108-6221

            • CareCentrix, Inc.

              6121 Indian School Rd NE Ste 122 Albuquerque, NM 87110-3178

            • CareCentrix, Inc.

              7740 N 16th St Ste 100 Phoenix, AZ 85020-7416

            • CareCentrix, Inc.

              7725 Woodland Center Blvd Ste 100 Tampa, FL 33614-2426

            Business ProfileforCareCentrix, Inc.

            Healthcare Management
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            In October of 2018, BBB opened an investigation into  CareCentrix, Inc.’s business practices, resulting from an inquiry by an investigative reporter. Multiple consumer reports and interviews indicated the business repeatedly sent multiple invoices for the same medical equipment each month. Consumers had been informed they were covered by insurance or would not be billed for the product. When consumers reached out to the business regarding the billing discrepancies, they were informed it would be corrected. However, they would often receive another bill a month later or would be notified the bill had been sent to a collection agency. Because consumers are not given the opportunity to choose the third party billing company used by the sellers of their equipment or supplies, BBB strongly encourages consumers to be conscious of the bills they receive, and to review them regularly for accuracy.

            At-a-glance

            Customer Reviews

            1.07/5stars

            Average of 57 Customer Reviews

            Customer Complaints

            67 complaints closed in last 3 years

            23 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            CareCentrix, Inc. provides comprehensive support and coordination of post-acute care, home health and home DME, home infusion, and home sleep services for patients on behalf of payers.

            Business Details

            This is a multi-location business.

            Find a Location

            CareCentrix, Inc. has 18 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • CareCentrix, Inc.

                20 Church St Fl 12 Hartford, CT 06103-1246

              • CareCentrix, Inc.

                323 Pitkin St Ste 1100 East Hartford, CT 06108-6221

              • CareCentrix, Inc.

                6121 Indian School Rd NE Ste 122 Albuquerque, NM 87110-3178

              • CareCentrix, Inc.

                7740 N 16th St Ste 100 Phoenix, AZ 85020-7416

              • CareCentrix, Inc.

                7725 Woodland Center Blvd Ste 100 Tampa, FL 33614-2426

              BBB File Opened:
              1/30/2012
              Years in Business:
              26
              Business Started:
              1/1/1998
              Business Incorporated:
              10/2/1998
              Type of Entity:
              Corporation
              Business Management
              • Mr. John Driscoll, Chief Executive Officer
              • Mr. Tej Anand, Chief Technology Officer
              • Ms. Kirsten Anderson, MD, MPH, Chief Administrative Officer
              • Ms. Mary Daschner, Chief Operating Officer
              • Ms. Tom Gaffney, Chief Marketing Officer
              • Ms. Alison Gilligan, Vice President of Operations
              • Mr. Jon Hofer, Chief Information Officer
              • Mr. Steven Horowitz, Chief Financial Officer
              • Ms. Gisele Molloy, Chief Compliance Officer
              • Mr. Steve Wogen, Chief Development Officer
              • Ms. Julie DeFilippo, Director of Communications
              Contact Information

              Principal

              • Mr. John Driscoll, Chief Executive Officer

              Customer Contact

              • Ms. Alison Gilligan, Vice President of Operations
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              67 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/27/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              Back in October of 2023 my doctors's office sent out a request to care centrix to get a Brace for me after my ankle surgery. My Doctor's office informed me they have to go through care centrix and care centrix would send the bill to ******** ** **** to supply me with a brace so i would not get billed, Care centrix sent the request to quality of life DME instead of ******** ** **** Jessi from my Doctor's office confirmed she made them aware of my insurance and how ******** ** **** would have to supply the brace. since it was sent to the wrong supplier on care centrix's part i am reciveing a bill from care centrix. I have called to speak to escalations and everyone i have spoke to is blaming me and or my doctor's office stating they did no wrong, i had a lady from escalations named Priscilla call me today and she was super nasty demanded i wrote a check or this would be sent to collections, this bill should not be my responsibility because they sent it to the in correct supplier. My doctor's office talked with them on the 22nd and they told the billing office for my doctor's office that the bill was handled then today feb 27 2024 i am told something different and being threatened with collections.
              Read More

              Customer Reviews

              57 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              RR A

              1 star

              03/22/2024

              SCAM - charged me $324.91 for a wrist brace that retails for $31 on a medical supply site. I have Horizon BCBS federal employee plan and IMHO they are ripping off the insurance company who then passes the cost to the members. Time to take a trip to ******* to speak with legislators about this..... I suggest to all folks being balance billed by them to just not pay it and file a complaint with their local insurance regulator and legislator.

              Local BBB

              BBB Serving Connecticut

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