Customer ReviewsforCareCentrix, Inc.

charging me for c-pap that they didn't provide and I pay for through another billing company. call to resolve and no one can explain why they charge for the actual machine. over priced accessories and terrible system to set up payments

Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously. CareCentrix has been unsuccessful in reaching the consumer following multiple attempts. CareCentrix is prepared to discuss the matter with the consumer and has provided a contact name and phone number so that the consumer may reach out to CareCentrix at his or her convenience.

Company is such a ripoff. They over charge for everything, I was charge twice for same invoice Their payment system is Terrible.

Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously. CareCentrix believes the issue is now resolved to the member’s satisfaction.

Company is such a ripoff and the reviews here says it all. They sent us a bill for about $200 for a nebulizer that costs about $20 on Amazon. They charged my insurance company in addition to that. We were told from hospital that the device is covered under insurance and you shouldn’t pay for it. I’ve never used the crappy device that this company has charged me for. you need take your device back and stop ripping off people

Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously. CareCentrix believes the issue is now resolved to the consumer’s satisfaction. Thank you

This company should be investigated pronto. The first bill received states the bill payment total is 793.51 due March 3, 2024 Today is February 23, 2024, yet I just received a followup bill stating payment is late so they want 892.26. How can it be late if it is due March 3. When you call in to make the payment via automated patient payment via service provided by the site, the amount quoted to pay is 1, 685.77. AED ******* * *********** *** ******** The first bill statement says the total cost was 4,561.66 Total payments received. 1,574.05 Insurance pending. 0.00 Adjustments $-2,194.10 Patient Payment due 3/6/2024. 793.51 The second payment statement *** ******* * *********** *** ******** 4,461.28 Total payments received 3,569.02 Insurance pending 0.00 Adjustments 0.00 Patient Payment Past Due 892.26 The invoice numbers are also different on each account. The phone automation now has an increased due amount now of 1, 687.77 which when the two due amounts are added together totals the 1, 687.77. That is double billing for the same item and they received which is 3,569.02. *** ******* *** ***** ********************** ******* ** **** ********* **** ****** ***** *** ****** *** ******* ** ******* ** *********** *** *** ****** ******** ** ***********

Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously. CareCentrix has reviewed the matter with the consumer and provided a detailed explanation as to the CareCentrix and/or health plan policies and guidelines that support its actions.

One of if not the WORST company I have tried to work with. If your not careful you will get bill after bill after. Cannot get someone on the phone. Total rip off on supplies. When I see my Primary care physician next month I will recommend to him to NEVER suggest to anyone to try a CPAP machine.

Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously This issue is still being managed for resolution with the consumer.