ComplaintsforElite Property Management LLC

• Initial Complaint

  06/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  they are charging me late fees $25 x3 Attoenry fees $550; title search $225 I should not be paying this due to it not being my fault. They did not send me adequate communication, nor did they make sure that I was receiving the mail. I still did not even receive a June statement as they are claiming they were sending statements. I have no reason not to pay my association fee. I have been paying it for over 2 years. They should have contacted me instead of sending my information to an attorney who is charging me such high fee. I have proof that others are not getting the communication as well. One of the board members stated that to me in his text.

  Business response

  06/20/2023

  Good Morning,
  
  The owner enrolled to process automatic withdrawal of their monthly common fee through Imagineers. On Friday June 2, 2023 the owner emailed **********, the previous management company, regarding their delinquent account in arrears since in 2021. ********** forwarded the email Elite on Friday June 2nd at 7:15 pm. Attached is a copy of the entire email thread.
  
  The welcome packet that was mailed to all unit owners on January 12, 2023, contained information about HOA payments, the monthly amount, 5 options on how to make the monthly payments, a registration form, to complete and provide us with the most recent owner contact information to keep on file. Attached is a copy of the welcome packet.
  
  Elite mailed statements to the owner on: March 1, 2023, April 18, 2023,  May 18 2023, and a demand letter on April 28, 2023. Once an owner is placed in collections, they will receive demand letters directly from the Association’s Attorney. Attached are copies of each document.
  
  Elite did not receive any correspondence from the owner until ********** provided the email on June 2, 2023; even though all correspondences from Elite were mailed directly the unit address.
  
  Elite is not obligated nor responsible for an owner not viewing their account in a timely manner to ensure their HOA account it current. The owner responded, 5 months after their last payment, which was processed (in January), through auto withdrawal by **********, before responding to their delinquent account on June 2, 2023.
  
  According to the owner, “My neighbor who is on the board stated that my name was not included in the delinquency report or violations letter.” Attached is a copy of the reports from March 2023 and April 2023, showing unit G06 on the reports.
  
  It is not the intent of Elite Property Management to discriminate against any homeowner. It is our intent to uphold the Rules and Regulations as well as the Collection Policy implemented by the Association to ALL unit owners when applicable. On June 5, 2023, at 11:54am, ***** ******* was provided with a copy of the collection policy for their record. Attached is a copy of the collections policy for unit owners.
  
  Sincerely,
  Ken K*****
  Managing Director
  
  Elite Property Management, LLC
  [email protected]
  39 New London Turnpike, Suite 330
  Glastonbury, CT  06033
  Phone:  (860) 430.6640 x11
  Fax:  (860) 430.6646
  
  
  
  

  Customer response

  06/26/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I have never received a welcome letter nor any statements from Elite management company as they claim.  If they were mailing the statements to me, I would have at least received something.  I wrote an email to Imaginers as I did not know of any changes.   The board also did not have any information that apt G6 is delinquent.  Instead, Elite send my non-payment to an attorney, and I ended up with a cost of almost $1000 in fees.   Again, no one reached out to me via phone or email if they knew payments are not coming.  As a new management company they should have taken an extra step to ensure I was communicated to.  I have always paid for my association fee since being an owner.  In fact, I overpaid one payment which looks like I lost that also.   They would not even speak to me until the payment was made.   Their reviews are horrible, and I intend to get a story to the news about this.   It is not fair to what they did and totally ignored my concern.  
  

  Sincerely,
  
  ***** *******

  Business response

  06/27/2023

  To Whom This May Concern,

  1. Elite Property Management does not control the Post Office and as stated previously, why did it take Ms. ***** 5 months to realized that her payments were not being withdrawn automatically.
  
  2. As mentioned previously the Board of Directors receives in each Board packet a delinquent report. My previous response had a copy of those delinquent reports which list Ms. ***** **** ** as delinquent.

  3. Ms. *****, did not submit a registration form. As mentioned previously, we had no contact information. We had not heard from Ms. ***** until she reached out to the prior management company, “5 months later”.

  4. Elite Property Management has mailed Ms. ***** all correspondence, all statements, and demand letters. Elite Property Management also requested a registration form twice. The unit address is all we had in order to communicate with Ms. *****.

  All documents were mailed to the unit and each document was attached in the previous reply. Elite stands by what was stated. 

  Ken K*****
  Managing Director
  
  Elite Property Management, LLC
  ************** ** *** ****** ********* ***** *** ************ **  ***** ******  ***** ******** *** ****  ***** ********

  
  

  Customer response

  06/27/2023

  
  Complaint: ********

   

  1. Elite Property Management does not control the Post Office and as stated previously, why did it take Ms. ***** 5 months to realized that her payments were not being withdrawn automatically.
  
  2. As mentioned previously the Board of Directors receives in each Board packet a delinquent report. My previous response had a copy of those delinquent reports which list Ms. ***** **** ** as delinquent.
  3. Ms. *****, did not submit a registration form. As mentioned previously, we had no contact information. We had not heard from Ms. ***** until she reached out to the prior management company, “5 months later”. 
  4. Elite Property Management has mailed Ms. ***** all correspondence, all statements, and demand letters. Elite Property Management also requested a registration form twice. The unit address is all we had in order to communicate with Ms. *****.
  All documents were mailed to the unit and each document was attached in the previous reply. Elite stands by what was stated. 

  
  
  I am rejecting this response because:

  1.  ***** does not control the post office mailings either.   ***** always gets all of her mail including bills.  ***** never has anything delinquent nor does she has any intention to, especially the association fee. ***** had an automatic withdrawal which never failed previously.  ***** did not have to worry about it prior to Elite taking over.   ***** did not change bank or account number. 

  2. Per one of the board members he stated that he never saw any delinquency regarding unit G6.  I can only go by what he told me.  I will definitely ask him again.

  3.  No registration form was asked of me until the week of the letter from attorney.  This was at the end of May of 2023. The letter stated that it was a 2nd notice.  Where is the 1st notice? By that time I already contacted the attorney.  Again, I did not receive the 1st notice.  I had an automatic withdrawal which never failed previously.  I did not have to worry about it prior to Elite taking over.  I reached out to old company because I did not know a new one existed and I will stand by my statement.   

  4. Elite Property Management has failed to communicate with me.   They are giving a false statement that they were sending information via mail.  The proof is the letter from attorney which I received without any issues.  Elite had the option to send a certified letter if they were not getting payments or any responses.  My phone number is also on file.  Elite Property Management is a very poor managing company.  They are a new company to our complex and should have taken an extra step to contact me.   For someone who makes all payments to not making payments is very odd and obviously something is going on.  Again, I do not control the post office either and nothing was send to me certified mail.   Again, one of board members stated to me and I have proof that he never saw any delinquency for apt. G6.  I feel that I should not have been charged the fees.  It is not right and it was not my fault.  I am requesting a refund of the fees I paid especially for the attorney.  This is extreme and it should not happen.  
  
  Sincerely,
  
  ***** *******

  Business response

  06/27/2023

  To Whom This May Concern,

  Elite Property Management has no further comments at this time.

  Thank you.

  Ken K*****
  Managing Director
  
  Elite Property Management, LLC
  ************** ** *** ****** ********* ***** *** ************ **  ***** ******  ***** ******** *** ****  ***** ********

• Initial Complaint

  10/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Something has to be done about the shady business elite property management is running. You can also see the negative reviews on ****** about this company. They should not be in business. We just canceled our contract with them and they are withholding 12,000 and another 25,0000 dollars just disappeared from our bank account that they were managing for the association. When we asked for bank statements they threatened to call the police on us and asked us to leave. ( when we had a scheduled meeting with them) They had no answers for us from the beginning and would never get back to our emails or phone calls. This company is horrific and should not be allowed to be in business the way they treat their clients. One of the office “managers” said to come back in an hour to get the statements and when we’re leaving told us to not come back I have four witnesses that were with me to attest to her saying “I am a women of my word come back in an hour and i will provide you with the statements” this company is embezzling there clients money and we are not the first to complain and something must be done people should not be treated the way they are with this company they are crocks stealing money from innocent associations that give them full trust over there finances and management of there hard worked properties. I am asking for something to please be done about this company. You can refer to there ****** reviews which they have a 1.6 star out of 37 reviews all saying how this company has mistreated them and stole from them. This is ridiculous a company like this should be penalized for what they are doing. I hope the BBB could please doing something about this because we aren’t the only ones that feel this way about this company.

  Business response

  11/04/2022

  **** ********

   

  I am requesting that you please reopen this file, all your communications went into our junk/spam folder as we have recently updated our fire wall.

   

  The allegation from this person is absolutely false! Elite Property Management has been in business since 1997 and we have never had any allegation of stealing money from our clients. I plan to file suit against the Association for false statement. Elite has been managing this Association since January 1, 1998. If Elite was embezzling money, they need to prove it and not make false statements. The “new” Board and Association should be concerned about this group.

   

  Prior to the appointment for picking up the files, the contact was informed that there would be 4 boxes awaiting and a flash drive with all the Association’s documents and history. On the appointed date, a “group” of 4 MEN came into the office, belligerent, intimidating and using threatening profanity to my staff with violence, to the point where my office manager commanded them to leave, or the police would be called.

   

  Because this group of men were illiterate about reading their financial reports, my staff took the time to diligently try to educate them on how to read the report, that answered all of their questions. A contact from the group of men was asked to return to our office, in an hour for additional information being requested. When he did NOT return, my manager called him and provided the information via voice message as well as a follow up email. To date, the contact of this group has been provided with all Association documents and its entirety.

   

  Sincerely,

  Ken K****** ****

  Community Association Manager

  

  Elite Property Management, LLC

  ************** ** *** ****** ********* ***** *** ************ **  ***** ******  ***** ******** *** ****  ***** ********

• Initial Complaint

  08/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint on behave of all the residients at ******* *******. We are having people telling us to sell our condos before the place looks even worse then it already does. People come to visit and tell us how down hill the place has gone. Some people cannot use the little space they have in their back cause the weeds have grown to trees. There are weeds growing through the parking lot, thru the side walk also in the rock gardens. The mail boxes are are all crooked. There are bulk items being thrown by the dumpster. there was supposed to have been a camera placed there to catch people who do it to fine them years ago still no camera there. We all pay our condo fees but the property looks like ****. People complain but nothing gets done. We didn't want to have to do this but we live here and enough is enough

  Business response

  08/24/2021

  The Association has scheduled the cutback of the overgrowth behind Building D.  This will be cleaned up in the next two weeks.  The Association has a landscape contract that covers the weeding of the beds and the weed growth in the parking lot.  The landscaper has this on the list to do and will be treated before the end of the week of August 23rd. 
  
  There are no bulk items to remove from the property as stated in the complaint upon inspection of the Association on August 12th. 
  
  The Association is in the process of replacing the mailboxes as they are in poor condition.  The ordering and delivery of the mailbox does take time, but I do not anticipate it going past the end of the month of September.  A pad will also need to be installed for the new mailboxes. 
  
  Each individual Unit Owner/Resident must clear up any deficiency they may have on the common grounds that they are in violation of and we will notify them as well.

  Thanks.
  Ken K****** CMCA
  Community Association Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩