Business ProfileforAnytime Fitness

My son had a membership with Anytime Fitness that was paid monthly through a direct withdrawal from my checking account. He was moving away for college and no longer wanted or needed a local gym membership. My son sent a certified letter to Anytime Fitness stating that he was moving and cancelling his membership. The letter was dated June 19, 2023 and mailed that week. In July I was charged for his membership. I spoke to the manager who confirmed that he had received the letter and informed me that the membership would be canceled 30 days from receiving the letter, so that it was in their rights to charge for July. I agreed and assumed the matter was settled. Then a direct withdrawal from Anytime Fitness was taken in August. I contacted my bank, who put in a claim to get the money refunded and changed my card, to prevent further withdrawals. I also contacted the local police, who advised me that many people have to cancel debit and credit cards to stop gym membership fees. My son is now at college, and received a late payment notice from Anytime Fitness. When I tried to call and speak to someone the robo phone just continuously asked for more information. Anytime Fitness is a very hard company to deal with. Their website does not give clear instructions on how to cancel, and tells you to contact your local gym. The gym in *********** gives hours for when staff is on duty but they are never there. I feel that this location should be looked into for nefarious practices.