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Find a Location

ProHealth Physicians, Inc has 1 locations, listed below.

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    Business ProfileforProHealth Physicians, Inc

    Specialists

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3 Farm Glen Blvd, Farmington, CT 06032-1981
    BBB File Opened:
    6/2/2008
    Years in Business:
    26
    Business Started:
    6/1/1997
    Business Incorporated:
    12/2/1996
    Type of Entity:
    Corporation
    Business Management
    • Ms. Cheryl Lescarbeau, Vice President of Development
    • Mr. Jack M. Reed, President
    • Mr. Matt Lanava, Director of Customer Relations
    Contact Information

    Principal

    • Ms. Cheryl Lescarbeau, Vice President of Development
    • Mr. Jack M. Reed, President

    Customer Contact

    • Mr. Matt Lanava, Director of Customer Relations
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/13/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    My son takes an important medication for his ****. If he doesn't take it daily he suffers. His medication was accidentally thrown away with approx 60 days of the 90 day bottle still to be taken. I immediately reached out to Pro Health Pediatrics in ********** to get a new refill. My insurance requires the office to fill out a prior authorization in order to get an early refill. It has now been almost 1 month and the office has not successfully filled out the one document needed to get my son a new refill. I call every few days and get different answers from different people. Yet not one person in the office can fill out the form and send it to the insurance company successfully. The insurance said the would approve the refill within two hours once they have a prior authorization that specifically states why an early refill is needed (bottle thrown away accidentally). My son is suffering every day he is not on his medication. He is in trouble in school almost every day. To the point I will likely have to remove him from school this week until he is back on his medication. This is sad and embarrassing for a pediatricians office to be so inept. If it was easy to find a new provider I would be gone already! Do better please. No one should have to go almost a month without their daily medication.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Greg S.

    1 star

    03/09/2024

    If your doctor tells you he or she is joining ProHealth, switch doctors. Their practice, in my opinion, is unethical. Before my doctor joined, I would have one physical per year. It is the one service my insurance covers at 100% (for the $12,000 I pay per year in premiums). Now that he joined ProHealth, he asked me to come back in six months despite no change in medications (in more than a decade) and no issues at the checkup. I didn’t understand why, but I did as told. Then, I got a $129 bill from ProHealth for the “follow-up visit” because it’s not coded as a wellness check. I called the doctor’s office and even though they agreed that the visit was a “checkup” since it wasn’t a follow-up to any complaint or change in medicine from the annual exam, ProHealth won’t approve more than one checkup per year - BUT they make the patient go twice a year to the doctor if they want prescriptions refilled. They shouldn’t have it both ways. If they don’t think you need to be checked on more than once a year if all is well, then it’s outrageous to say “but we need to check up on you every six months to make sure the medications that have been working for years are okay, and if you don’t do it, you’ll go without medicine for six months.” In my opinion, it’s a scam to make more money at best, extortion at worst. As a senior citizen, I think this is appalling. It will force people like me to scrape up more unnecessary payments or ration needed medications.

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