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Business Profile

Light Fixture Parts

LightTrends.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixture Parts.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chair was ordered in April. I received confirmation that chair was pending shipping. Didn't hear anything else during May and June. Contacted company end of June. Stated that had not received the chair from company that I ordered from. I asked for a refund (total cost of chair $1310.63) and they agreed to refund. Heard nothing through most of July. End of July I tried to call (no answer), tried to email X3 (no response) but was able to chat live. Representative sent confirmation that refund was now being processed. **** ** ******* received notice that refund was processing shortly after. Refund was never processed. Per **** ** ******* funds were never received. Since than I have tried to email, call and live chat with no response. States live chat available 7 days a week until midnight. Has not been available at all for the last 3 days. No one is answering phone. Not sure what else to do.

    Business Response

    Date: 08/18/2024

    This order was refunded on August 2nd

     


    ========= SECURITY STATEMENT ==========
    It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

    ========= GENERAL INFORMATION =========
    Merchant : LIGHTTRENDS (*******)
    Date/Time : 2-Aug-2024 12:02:34 PDT

    ========= ORDER INFORMATION =========
    Invoice : *****
    Description : Your Order From Dahlia Decor (*****)
    Amount : 1310.63 (USD)
    Payment Method: **** ********
    Transaction Type: Credit

    ============== Line Items ==============

    ============== RESULTS ==============
    Response : This transaction has been approved.
    Auth Code : ******
    Transaction ID : ************
    Address Verification : Street Address: Match -- First 5 Digits of Zip: Match

    ==== CUSTOMER BILLING INFORMATION ===
    Customer ID : 
    First Name : *****
    Last Name : *****
    Company : 
    Address : **** ** ****** **
    City : ****** *****
    State/Province : **********
    Zip/Postal Code : *****
    Country : USA
    Phone : **********
    Fax : 
    E-Mail : *******************

    ==== CUSTOMER SHIPPING INFORMATION ===
    First Name : *****
    Last Name : *****
    Company : 
    Address : **** ** ****** **
    City : ****** *****
    State/Province : **********
    Zip/Postal Code : *****
    Country : USA

    ======= ADDITIONAL INFORMATION ======
    Tax : 
    Duty : 
    Freight : 
    Tax Exempt : 
    PO Number :

  • Initial Complaint

    Date:08/07/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed several orders for thousands of dollars of furniture. I kept inquiring about shipping and was told the items were coming soon. It's been months now. Finally, they said they would refund my money. However, I've yet to receive a refund after six days. Plus, they have not responded to my emails asking about status.

    Business Response

    Date: 08/24/2024

    Customer did a charge back and has her money we cannot refund a charge back as you already have the money
  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    (1) I ordered two lanterns from LightTrends.com on February 20, 2024, and received a confirmation of my order by email that day.

    (2) On February 21, 2024, LightTrends.com posted the charge for the lanterns to my credit card account in the amount of $858.16.

    (3) I knew that it would take a while for the manufacturer of the lanterns, ********* ******** (******* *** *********), to produce them. I waited until June.

    (4) In June, I contacted LightTrends.com twice via live chat from their website. Both times I was told that they would contact ********* ******** to check on my order and send me an email reply. I never received an email reply.

    (5) On July 16, 2024, I contacted LightTrends.com by online email from their website, which created a ticket (ID *****) and I received an email message which said "A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours)." I never received a response.

    (6) In July I contacted Northeast Lantern to check on the status of my order. They responded promptly and cordially, but they could find no record of my order. They also noted that currently they are fulfilling orders submitted no earlier than June. Had they received my order in February, it would have been fulfilled long ago.

    (7) LightTrends.com gave me a link to check on the status of the ticket or add a comment, but when I tried to do that I was unable to access the website. ("To view the status of the ticket or add comments, please visit ********************************************************.")

    (8) I would like LightTrends.com to refund my money ($858.16) to my credit card account immediately so that I can purchase the lanterns through another vendor.

    Business Response

    Date: 07/24/2024

    This order was refunded/canceled per the customers request. We have live chat 24/7 no bots. There is no reason anyone cannot reach us. They just have to contact us.

    Customer Answer

    Date: 07/24/2024



    Complaint: ********



    I am rejecting this response because: (a) I have not seen the credit of $858.16 posted to my credit card account and (b) my complaint was not that I could not contact the company; I was able to do that. My complaint was that I never received a response from the company, despite three assurances that I would, until I filed a Better Business Bureau complaint. 



    Sincerely,



    ******** ****

    Customer Answer

    Date: 08/18/2024

    Good afternoon,

    I am pleased to report that the company fully-refunded my February payment to them and I have reordered the product from another vendor. Thank you for your assistance in this matter. I am grateful. It was the only way I could get a response from the company.

    *****

  • Initial Complaint

    Date:02/20/2024

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a chandelier on 01/28/24. There was absolutely no indication that it was not in stock or that there would be any delay in processing the order. As of today, 02/20/24, I've contacted Lighttrendss 4 times to check on the status and I was repeatedly told it was going to ship shortly.
    To date, I still have no shipping confirmation.
    I would NEVER do business with this firm again since they cannot be relied upon to process orders in a timely fashion or to provide accurate information on order status.

    Customer Answer

    Date: 02/21/2024

    FYI -- as of today, 02/21/24, Lighttrends.com sent me a message that the chandelier has shipped via *****.  It is supposed to be delivered by Friday.

    Business Response

    Date: 02/25/2024

    This order was shipped and delivered.

    ***** ************

    *************************************************************************************

    Proof of delivery shows the package on you front door.

    This tracking was emailed to you the day it shipped

     

    Customer Answer

    Date: 02/26/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *******
  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 1st for floor lamp for $365.15 to LightTrends entity. I have never received the item and reached out to them multiple times and they said their supplier kept pushing back the date. Finally I was instructed to ask for a refund because it would not be here until June.
    The business owner Emerson C**** committed to refunding me my entire order 365.15$ in an email. The refund was initiated through ****** (my original form of payment) but was cancelled on Feb 1st. I reached out again and he stated he would resend it first thing the next morning 12th. There has still been no refund.

    Business Response

    Date: 02/25/2024

    ****** confirmed your refund on February 14th. Screen shot attached.
  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 6 sconces on December 14th. Despite assurances via email, online chat and phone, I still haven’t received them. Now the company has stopped responding.

    Business Response

    Date: 02/19/2024

    Order ***** for Generation Lighting lights, Sorry there is no recent contact requests from you. We live chat support -- no bots 24 hours a day this month so you can get a live person anytime. Saying we have not respond is not true. And ee had emailed an update with teh ship date of February 21 and is still accurate. We gave been send updates to this email **********************
  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed on order on **************************** which is a part of this company. Placed the order on December 9, 2023 and I am still waiting on the item almost a month later with no update. I reached out via email and phone but can't get through to anyone.

    Business Response

    Date: 01/24/2024

    This order was refunded per the customers request

     

    Transaction Confirmation

    Transaction ************ has been successfully ACCEPTED by the system. 


    Below is a summary:

    Transaction ID: ************
    Payment Method: ********
    Amount: USD (75.38)
    Customer Name: ******* *******

  • Initial Complaint

    Date:11/21/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 9 I ordered a non refundable fan light shade . I paid 18.59 for delivery . I was not told it would take 2 mos for delivery . Previously when i called they told me 11/10 shipping date . Now they tell me maybe Nov 28.

    Business Response

    Date: 12/05/2023

    This order was on back ordered and the customer was giving a ship date of November 28th. It did ship ahead of schedule on November 21. ***** ************
    Tracking was emailed the customer on 11/21
    ***** shows the order was delivered on November 25
    All went was advised. What is the issue?

  • Initial Complaint

    Date:10/23/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WHERE’S MY RECEIPT, CHANDELIER, AND FULL REFUND???????????? YOU DO NOT RESPOND!!!!!!! ORDER ******.

    I sent this over and over. No response.

    Business Response

    Date: 10/23/2023

    This customer is making up lies 12 hours no response on live chat, that date it was 12 minute wait. Average wait for chat is normally less than 2 minutes. And she was refunded yesterday per her request

     



    ========= SECURITY STATEMENT ==========
    It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

    ========= GENERAL INFORMATION =========
    Merchant : LIGHTTRENDS (*******)
    Date/Time : 22-Oct-2023 18:34:20 PDT

    ========= ORDER INFORMATION =========
    Invoice : ******
    Description : Your Order From Lighttrends (******)
    Amount : 1694.88 (USD)
    Payment Method: ******** ******* ********
    Transaction Type: Credit

    ============== Line Items ==============

    ============== RESULTS ==============

  • Initial Complaint

    Date:08/14/2023

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on July 3, 2023 and have been charged in full. The shipping estimate given was 2-4 weeks. I still have not received my order. What is especially concerning is that I asked for a realistic shipping estimate and was told before August 1, 2023. When that date passed I inquired again and was told August 7th or 8th. Still nothing. Now they are not responding to emails. Worried that I have been scammed, I started searching for online reviews of this company and see that others have had similar experiences. I want the product I purchased or a full refund. Please see screenshots.

    Business Response

    Date: 08/28/2023

    This order shipped and was delivered August 19th

    ***** proof of delivery

    ************

     

    *************************************************************************************

    Customer Answer

    Date: 08/29/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

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