We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Light Fixture Parts

LightTrends.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixture Parts.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two orders with this company for light fixtures.
    Order ********* on 0/19/2024 for $1,357.50
    Order ********* on 9/20/2024 fir $477.00
    I have my original order confirmation emails
    They were both to be shipped directly to our builder
    ******* ******
    C/O **** ************* **** ******** ******* ** ***** ****** ******
    I was under impression they were received, but now we're at the point of installing light fixtures and these two are missing so now realize they were not received.
    Website says domain up for sale, phone number disconnected and I'm out $1,834.50
    I may just be screwed out of the money, but trying to see if I can recoup my loss.

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item was ordered and paid for October 11, 2024. It is a custom made replacement of a colonial light fixture originally made by Hanover Lighting that is no longer in production. Lighttrends Mr. Emerson C**** indicated that they had the moulds and ability to manufacture a replacement. He gave me the item number and the order was placed and paid in full by cc. Being a limited run and special order I was told that it would take at least 90 days before production. On January 12, 2025 I sent an email to Lighttrends (it did not bounce) inquiring about my order. I received no reply. On February 10, 2025 I emailed Emerson C**** directly (email did not bounce) with a copy of my order showing payment. I have received no reply. Today, March 6, 2025 I tried to call all numbers previously listed in correspondence to find all have been disconnected/not available. Also, all website URLs are no longer valid and domain names are now available for purchase! Internet search so far shows no evidence of bankruptcy but admittedly I have not spent hours searching records such as listings with ** ********* ** *****, etc. Apparently my only recourse is to file a complaint with my CC company/bank and try to get my money refunded. I await your reply as to how to proceed, Thank you in advance.

  • Initial Complaint

    Date:03/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a replacement glass on Nov, 25.2024 and have not received it.

  • Initial Complaint

    Date:01/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order ********* on November 29, 2024, and was charged on same day. Item has not shipped and cannot reach anyone on 6 different occasions to learn when items will be shipped. Conducted online chat 2 times and was told each time items would be shipped later that week. Still not shipped. Left voicemail messages to cancel and refund my money.

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a light from Lighttrend on 10/11/2024. It never shipped, despite their repeated assurances it would, so I canceled the order on 11/7/2024 and was told by Lighttrend I had been refunded. Fast foward to today - I am reviewing my credit card transactions, and never received a refund. When I reached out to Lighttrend via their online chat, they told me this was an error because they had recently changed credit card processors but that the manufacturer had actually sent the light to me earlier this month, so they would NOT be refunding me until they received the light despite their error. The chat agent also told me they sent me an email on 12/30/2024 informing me that the light had not in fact been canceled and attaching tracking information - I can assure you I never received this email. This strikes me as a classic bait and switch, and this approach clearly violates federal law and *** guidance.

    Business Response

    Date: 01/09/2025

    An email was sent requesting the fixture be returned with a return label. Proof of delivery shows the a delivery photo of the product delivered to her front door. We did send this email to no response.  The fixture does need to be returned for the refund to be completed.

     

    ***** ******* ***** ********************

    ******** ***** ********* ****** ************

    ***** ******* ** **** ** ******** ** ***

    *** *********************

    HI *****,


    Sorry for this problem. A *** return label is attached.
    Please tape to box and then you can drop at any *** store location or give to any *** ground driver.
    The label is good for 30 days.


    My associate is reaching out to the credit card processor to get this refund solved. There is a chance we may have to mail a check but I will know by end of day if this is resolved or not.


    If you wish to keep the fixture I can offer it to you for half the price you paid just $74.00
    If you are interested in this option let me know.

    Customer Answer

    Date: 01/09/2025



    Complaint: ********



    I am rejecting this response because: (1) I never received the package; (2) I never got any email from Lighttrends alerting me that the package had erroneously been sent out after being canceled nearly two months earlier; and (3) Even if Lighttrends shipped the package out, this was their mistake as I had canceled in early November 2024 and been assured of a refund, and I am owed a refund regardless under federal and state law. Whether I received a package or not is irrelevant. Again, this strikes me as a scam. 



    Sincerely,



    ***** ******

    Business Response

    Date: 01/09/2025

    The customer admitted she had the package and clearly intends on keeping and wants a refund. We have provide a return label then the customer get a full refund. 

    ***** delivery photo matches the front door of google maps.

    Customer is the scammer here.

    Customer Answer

    Date: 01/10/2025



    Complaint: ********



    I am rejecting this response because:

    I did not and have not admitted I got any package, nor am I responsible for a package that was delivered to my address nearly two months after I canceled the order and was told by the company I would receive a refund. I'm not sure what happened to the package, but it could have very easily been stolen off my porch (I live in an urban area, ******** **, where porch theft is rampant). When I'm expecting a package and receive it, I immediately take it inside. I had no notice of this package because, again, as far as I knew my order had been canceled two months earlier.  


    Sincerely,



    ***** ******

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a light fixture from LightTrends.com for $327.25 charged to my credit card on 03/16/2024. I never received the product. When I wrote on 03/30/24, I was told it went into back order, but when it had not arrived by 05/06/24, I requested a refund in writing. Despite this and multiple other written requests over many months and Mr. C****'s assurances that a refund is forthcoming, I have not received my requested refund. Mr. C**** is not longer responding to my written requests. Apparently per online customer reviews (***** *****) other customers have been similarly defrauded.

    Business Response

    Date: 12/15/2024

    I check is being sent allow 7 to 10 days to receive.

  • Initial Complaint

    Date:11/15/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two outdoor end tables on 8/4/2024. I was told they were in stock and would be shipping within two weeks. I did not hear from the company until 8/19 when I was told they were back ordered and would be shipping directly from the manufacturer. On 8/30 I again contacted Emerson at Light Trends and was told it would be shipping by 1 October. I again heard nothing. I contacted Emerson again and was told it would be shipping in a couple of weeks as it was still not in stock. I heard nothing. I had to chat again with Emerson when I was told it would ship 1 Nov. Then I was told it would ship either on the 7 th or 8 th of November. And then on the 11 th of November I was told it would ship today. I called the manufacturer of the tables today and they said they have been in stock and should I have been shipped out. I notified the chat app of Light Trends of this today and said I want a refund or my tables to ship. Skye said she would look in to this and I heard back that yes the tables are in stock but she doesn’t know why they haven’t shipped. At this point I either want a tracking number verifying that my tables have shipped or I want a full refund to my credit card.

    Business Response

    Date: 11/30/2024

    I have already been intouch with the customer and advise it may take up to December 3rd to show back on here card

    Customer Answer

    Date: 12/03/2024

    I was told my purchase was refunded on 11/22/24.   It is now 12/3/2024 and I have still not received a refund for the canceled items.   

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order ********* on 10/4/24. My debit card was immediately charged $208.25. There was no indication that the fixture was not in stock. I inquired about the status via chat on 10/27 because no one responded to my emails re same. I requested cancellation and a refund. After another request via chat I was sent an email cancellation on 10/29. However I have not received a refund.

    Business Response

    Date: 11/07/2024

    Refund Details
    *********
    Card details
    **** **** **** **** ****
    Name on card
    ******* *******
    Amount
    $209.25 (100%)
    Gateway
    *************
    Type
    Refund
    Payment ID
    ************************
    Created
    Oct 29, 2024, 11:46 am
    Refund reason customer canceled.
    Order canceled

    Customer Answer

    Date: 11/09/2024



    Complaint: ********



    I am rejecting this response because:

    I have not received a refund and there are no pending transactions for my account. 

    Sincerely,



    ******* *******

    Customer Answer

    Date: 11/20/2024

    Sadly still no refund. This is some type of scheme. I am resigned that I have lost the $200 + but am hoping that I can help keep others from my fate. Please feel free to post. 

    Business Response

    Date: 11/24/2024

    Order was refunded details below.
    *********
    Card details
    **** **** **** **** ****
    Name on card
    ******* *******

    Amount
    $209.25 (100%)
    Gateway
    *************
    Type
    Refund
    Payment ID
    ************************
    Created
    Oct 29, 2024, 11:46 am
    Refund reason
    Order canceled by customer

    Customer Answer

    Date: 11/25/2024



    Complaint: ********



    I am rejecting this response because:

    there was NO credit to my bank account 



    Sincerely,



    ******* *******

  • Initial Complaint

    Date:10/07/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 7, 2024 a replacement clamp for our ******* mailbox from Light Trends in ****** ** was ordered (order # *****) and paid for. The part was to be delivered in 6-8 weeks. Have had numerous chats with Emerson via LiveChat. They never respond except to say it will be shipped, or I'll get back with you on this on Monday (which I never hear back). I have also used their Customer Support Center portal to attempt to obtain help on 2 occasions and never hear anything back. When complete the online portal it says you can expect a response in 24 hrs. Hear nothing but do get an email saying they received. Please HELP! I would really like the clamp, but if not, I expect a complete refund. Thank you.

    Business Response

    Date: 10/09/2024

    Do the long delay with the manufacture on these parts we have refunded you.

     

    Transaction Confirmation

    Transaction ************ has been successfully ACCEPTED by the system. 


    Below is a summary:

    Transaction ID: ************
    Payment Method: ********
    Amount: USD (77.53)
    Customer Name: ****** ******

    Customer Answer

    Date: 10/20/2024

    Hello, I am contacting you to let you know that I have been waiting. Light Trends stated they credited my account but no credit has posted to my credit card account yet. I have also spoken with  Credit Card Customer Service to verify that the credit has not posted yet. It is not resolved. Thank you. 

    Customer Answer

    Date: 10/27/2024

    I am following up to let you know that Light Trends/ Hanover Lantern sent me on 10-9-24, two emails saying they are refunding my purchase price for the item I did not receive.  Over 2 weeks later and the credit has not posted to my credit card account!  Nor is it pending. Another dupe!!! Pics of both emails are attached. Please let me know that this complaint is still open and you are investigating this.

    Thank you,

    ******

    Business Response

    Date: 10/28/2024

    PROOF OF REFUND

    ========= SECURITY STATEMENT ==========
    It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

    ========= GENERAL INFORMATION =========
    Merchant : LIGHTTRENDS (*******)
    Date/Time : 9-Oct-2024 4:37:42 PDT

    ========= ORDER INFORMATION =========
    Invoice : *****
    Description : Your Order From ******* ******* ***** ********
    Amount : 77.53 (USD)
    Payment Method: ********** ********
    Transaction Type: Credit

    ============== Line Items ==============

    ============== RESULTS ==============
    Response : This transaction has been approved.
    Auth Code : 
    Transaction ID : ************
    Address Verification : AVS Not Applicable

    ==== CUSTOMER BILLING INFORMATION ===
    Customer ID : 
    First Name : ******
    Last Name : ******
    Company : 
    Address : **** ***** ******* **
    City : *********
    State/Province : ********
    Zip/Postal Code : *****
    Country : USA
    Phone : ************
    Fax : 
    E-Mail : ********************

    ==== CUSTOMER SHIPPING INFORMATION ===
    First Name : ******
    Last Name : ******
    Company : 
    Address : **** ***** ******* **
    City : *********
    State/Province : ********
    Zip/Postal Code : *****
    Country : USA

  • Initial Complaint

    Date:08/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lamp on July 4, 2024 and have reached out several times about fulfillment of my order. It’s been 6 wks and I have heard no update. No response to chat, phone or emails. I want a refund for this item. Based on other complaints this seems to be a common occurrence.

    Business Response

    Date: 08/18/2024

    Customer reach out to us and we gave her the ship date of August 30, this is resolved endless shet want to cancel

LightTrends.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.