ComplaintsforMcLaughlin Towing & Recovery LLC
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 2/13/24 our vehicle was towed by a very disreputable towing company because our condominium complex has a contract with them and felt we were impeding snow removal (we weren't, which is not relevant, but would not have used this type of company or service anyway). The car and it's tires were in fine condition before it was towed. When we picked up the car with a suspicious cash-only fee of $194, the front passenger tire was flat and the workers there (who were rude and unprofessional) did acknowledge culpability and fixed the tire. The worker also stated the tire was in good shape with good tread. Several days later, the tire deflated entirely. I called this morning to tell the company and was laughed at by an individual who stated the tire was "junk" and so was the car. Who says that to a customer? He hung up on me as well. This company has more one-star ratings than you can imagine on every internet review site. Complaints abound. It is unprofessional, the grounds and facility are unkempt, and as one reviewer stated, all the employees appear high and act irresponsibly. This company was fully negligent in the handling of our vehicle. We did not hire them, therefore did not waive any rights to pursue damages.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.