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Business Profile

Garbage Removal

Oak Ridge Waste and Recycling of CT, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oak Ridge bought my account from another trash service, ** ******. My account was on hold, but an error in the transaction lead to several months of charges. My property at issue is empty, no home, with upcoming plans to build. At one point I wanted trash cans for the rare trip to collect food wrappers etc, so had them delivered. Then put the account on hold after the summer with the prior company. When Oak Ridge purchased my account, this hold status was not conveyed.

    I kept getting bills. I called many times for about a year, and each time was reassured that the problem was fixed, and each time a supervisor was contact while I was on hold. Each time I was assured that the problem was fixed. Then I was sent to collections for a paltry sum of $80, now with an impact on my credit score. I called again today, asking for someone with capacity to understand the issue. The supervisor was incompetent and unable to understand my reason for calling (which was to find a way for them to keep my business for when a house is built, like giving me a credit for this amount that I will now pay the collections agency). Or even to apologize for this huge hassle.

    The point is, they have responded in a reasonable way for any business entity. I'm upset about the number of wasted hours I've spent on hold and on the phone, with no resolution, and their lack of interest in fixing a problem that generated on their end entirely. I am moved to file this complaint because of the impending impact on my credit.

  • Initial Complaint

    Date:10/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled our service with Oakridge on August 15, 2002. I had an overpayment of $101.85 and was assured that my refund would be mailed to me. I repeatedly called in September and October to find out where my refund was and was told that it was "approved on September 1, 2022. I have been with Oakridge for many years and have always paid on time. I am at a loss as to why two months in a row, my statement which I have uploaded for your review and shows the credit has not mailed me my refund. I told Oakridge on our last phone call on 9/30/22 that I would not be calling them again and would take my complaint to the BBB, the town times and if needed to small claims court. Please let these documents serve as my proof that they have owed me my refund for two consecutive months.

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the past year I have called to notify Oak Ridge that they have not been picking up my trash. They have said they were challenged by the pandemic and were short-staffed on multiple occasions but still charged me for the pick-ups. This happened several times over the holiday season from 2021 into 2022. I've called this summer to tell them this was still happening and yet they were continuing to charge me for service that was not rendered. I now there was a period of time between May and June 2022 that they did not pick up for several weeks. Also, on other pick up days, they have not picked up. I called again to complain but the last time they said that I have to contact the person who manages the drivers and they could not issue me a credit. I called this person, Tom Slattery, and never received a phone call back. I am still receiving bills for services that never happened. I have requested that they provide me with record of pick-ups and they said they have record that things were picked up (they were not!). Today I called again as I received a late payment notification (I am always on time with paying my bills except in cases when someone does not actually do the job) and I had not received any explanation or a call back from the manager. Today, for the first time, they said they were not picking up because the cans were not at the curb. The cans have never been right at the curb but are next to it. They have never indicated they needed to be closer to the curb. I don't have a garage and the cans are literally 5 feet from the curb. They also had multiple opportunities to tell me this and never did. I would like them to show a record of the times they have picked up the trash, otherwise, I can assume they did not. I would like a refund for all the times the trash was not picked up and a correction on the recent bills for services that were never delivered. The customer service has been very unhelpful and this has been going on for months.

Oak Ridge Waste and Recycling of CT, LLC is NOT a BBB Accredited Business.

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