ComplaintsforHealth Products For You

• Initial Complaint

  04/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have waited long enough for this product and I get the same responses. Manufacturers delays. My order was placed in Feb 2024 and I've sent several follow up emails. They are praying on people who really need medical supplies and they scam them. It's sad. I want all my money back and hope no one else orders from them for medical supplies they really need.

  

  Business response

  04/16/2024

  Hello ******,
  We owe you an apology for the inconvenience you faced in your last order with us. The order was stuck at the manufacturers end and there was no updated time of shipment. We did try to find the substitute but nothing was available to offer. Rest assured, this does not align with our usual standards of service. We're committed to rectifying the situation promptly.
  We have issued you a full refund to your order today and this will reflect in your account in within 3 to 5 business days. If you have any further concerns, you can reach out to me directly on [email protected] and I will promptly address all your concerns. Looking forward to serve you better.

  Regards,
  Fatima K******
  Customer Relationship Manager
  HPFY

• Initial Complaint

  04/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order# ******* ws placed on 3/16/24 to use for my post-surgery recovery beginning April 2nd. Received an email on March 21, 2024 stating an item might ship and an unexpected delays / backorder for the other items. I contacted the customer service first thing in the morning of March 21st and cancelled the entire order because I could not chance that the items would arrive by March 30th. I was told I would receive a confirmation regarding the cancellation. I called on 3/28/2024 because I still had not received a confirmation regarding the cancellation. I didn't want the items to ship due to the 20% restock fee and I had already replaced the itemsand that order arrived in time. The customer service agent had no sound of keyboard keys , asked if I had called before to cancelled. Then I was told to wait another 24-36 hours for the cancellation details.

  

  Business response

  04/02/2024

  Hello *****,
  Thank you for sharing your valuable feedback.
  We sincerely apologies for any inconveniece faced in your recent order. However, refund was initiated and completed on 29th March and we have also sent the credit issue email to you.
  Please let us know if we could be of any further assistance to you. You can directly reach out to me ***************************** and I will assist you at the earliest.
  Best Regards,
  Fatima K******
  Customer RelationShip Manager
  HPFY

• Initial Complaint

  02/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Placed order on 2/9/24 . On 2/15 order still wasn't shipped and I was not informed of any delays or back order. Was informed it was still in process. I requested to cancel order and at that time they processed my payment only. On 2/19 I requested a reply on status of cancelation. 2/20 I received reply that order was canceled and refund in 3-5 business days. Today 2/27 and it still hasn't been refunded.

  

  Business response

  03/01/2024

  Hello *******,

  I trust this message finds you in good health.

  We appreciate your correspondence. Please accept our sincere apologies for the delay in processing your order and refund. The challenges within the health and wellness industry's supply chain have impacted us, leading to this unforeseen delay. Regrettably, we couldn't fulfill your order as promptly as we would have liked. However, we want to assure you that the refund process has been initiated, and you should expect to see the funds returned to your original mode of payment by Wednesday.

  Should you require any further assistance, please don't hesitate to contact us at ###-###-####, Monday to Friday, between 8 AM and 8 PM EST.

  Thank you for your understanding.

  Best regards,
  Shakti S**** ***
  Customer Service Manager,
  HPFY.
  

  Customer response

  03/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  02/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company keeps charging me for a scheduled order even though I cancelled it months ago. I asked several times for them to remove me from automatic payments/orders and they say that they have and I look it up on their website and it even says I’m removed yet they continue to charge me. I wonder if they do this to others who have set up automatic orders with them too and it is a scam

  

  Business response

  02/22/2024

  Hello *****,

  We appreciate your message, and we regret any inconvenience you may have experienced. Upon reviewing our records, we observed that there is only one order under your name, dated 09/22/2023, and it appears that there was no Autoship arrangement associated with that order. To address your concerns promptly, we kindly ask you to contact us at ###-###-#### during our operating hours, Monday to Friday from 8 AM to 8 PM EST. Alternatively, you can reach out via email at *********************. Our team is eager to assist you and resolve any issues you may have.
  

  Thank you for your understanding.
  

  Best regards,
  Shakti S**** ***
  Customer Service Manager
  HPFY
  

• Initial Complaint

  02/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have a Trach, I ordered a Heat Moisture Product, I was informed by HPFY ( Health Products For You) that it was back ordered and they suggested I order a diffrent one by a manufacture So I paid the difference of $33.40 And ordered them by Shiley for a total of $110,38- this was on 2/2/24 On 2/9/24 I reviewed my order status and saw it was also back ordered. On 2/9/24 by Email I REQUESTED A FULL REFUND.. As of 2/16/24 I have not received my refund/ I do get the same response from them.. that my email has been received and Is under Review.

  

  Business response

  02/17/2024

  Hello *****,
  
  Thank you for reaching out to us. We apologize for any inconvenience you may have experienced. We have already submitted the refund request, and it is currently in progress. Please be advised that the refund process typically takes 3 to 5 business days from initiation. We anticipate that you will receive the refund in your original payment method within this period.
  Should you require further assistance, please don't hesitate to contact us at ###-###-####, Monday to Friday, 8 AM to 8 PM EST, or you can email me directly at *********************.
  
  Best regards,
  Shakti S**** ***
  Customer Service Manager
  HPFY.

  Customer response

  02/20/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I received $30.40 Refund 
  I DID NOT RECEIVE THE $79.98 refund they sent a Email stating Refund was SENT- THIS IS NOT CORRECT - pls REFUND ALL MY MONEYS - *****

  
  Sincerely,
  
  ***** *****

  

  Business response

  02/22/2024

  Hi *****,

  Hope you are doing well.

  We would like to inform you that the full refund has been initiated along with the additional amount that you paid. The other one will soon display in your account. We would request you to reach out to our customer support team for any assistance if required. You can reach out to us at ###-###-####, Mon- Fri, 8 AM- 8 PM EST.

  Thanks,

  Shakti S**** ****

  Customer Service Manager,

  HPFY.

  Customer response

  02/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered some eliostomy pouches, ***** for 55.35. Order number #*******. What I got did NOT match the picture you advertised. I would like a refund. If you want I can send them back but you have to pay for the shipping. I am on social security at 71 and very upset. Please refund me the 55.35 so I can purchase some eliostomy pouches from a different company. I am very upset with how fake your picture was of the pouches that I was supposed to get.

  

  Business response

  02/17/2024

  Hello ******,
  
  Thank you for reaching out to us. We apologize for any inconvenience you may have experienced. We have already submitted the return request when you requested it, and it is currently in progress. Please be advised that the return process typically takes 5 to 7 business days from initiation. We anticipate that you will receive the return label in your email within this period.
  Should you require further assistance, please don't hesitate to contact us at ###-###-####, Monday to Friday, 8 AM to 8 PM EST, or you can email me directly at **********************
  
  Best regards,
  Shakti S**** ***
  Customer Service Manager
  HPFY.

  Customer response

  02/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  01/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I never received My product I ordered and I keep getting the run around when I contact their customer service.. My Order#*******.

  Customer response

  01/26/2024

  Just wanted to add an update. I received an tracking number from shipper. So hopefully this issue has been resolved.

   

  ****** ********** 

  

  Business response

  02/06/2024

  Hello ******,
  
  Appreciate your communication. We genuinely regret any inconvenience caused. However, according to the tracking information, it indicates that the item was delivered to your mailbox on 1/29 at 12:22 PM, and we've shared this information with you. Should you require further assistance, please don't hesitate to reach out to me at ###-###-####, available from 8 AM to 8 PM EST, Monday to Friday. Alternatively, you can contact me via email at *********************, and I'll be more than happy to help.
  
  Best Regards,
  Shakti S**** ****
  Customer Service Manager,
  HPFY.
  

  Customer response

  02/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  01/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased some adult briefs as they were described, but received what turned out to be diapers. It was order number PO: *********. Spoke with one representative a few days ago, who promised to send a return shipping label, when I called today - the other representative states they cannot accept the package because the box has been opened. The product is misrepresented a briefs and is in fact diapers, I am even willing to take a partial credit and keep 1 of the 4 original packs that I opened, but store unwilling to work with me as a customer. Requesting BBB assistance in resolution of complaint. Thank you.

  

  Business response

  02/06/2024

  Hello *******,

  Thank you for expressing your thoughts. We sincerely apologize for the inconvenience you've experienced. However, in our previous conversation, you mentioned that you had unboxed the product, leading to your request for a partial refund. We've already initiated the refund process, and you should have received it by now.

  If you have any additional inquiries, feel free to contact me at ###-###-####, available from 8 AM to 8 PM EST, Monday to Friday. Alternatively, you can reach me via email at *********************, and I'll be more than happy to assist you.
  

  Best regards, 
  Shakti S**** *** 
  Customer Service Manager 
  HPFY

• Initial Complaint

  01/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an online order (*******) on 15 January 2024. Site indicated delivery would be between 5-7 business days from date of order. I didn't see the order being processed and called and was told the customer service team would need to investigate and that would take 2-3 business days to determine any status. Phone person unable to confirm whether the item was in stock or whether it would be shipped anytime soon. I called twice as this was for a medical device and there was a need to have this shipped timely. I've seen other complaints about shipping for this company and I am adding my complaint to the mix. I'd suggest shopping elsewhere, as it appears the customer service folks are unable to take any action or determine status of an order.

  

  Business response

  01/23/2024

  Hello ******,
  
  We appreciate your feedback, and we want to extend our sincere apologies for any inconvenience you may have encountered. Our current supply chain is presenting some challenges, but rest assured, your order has already been dispatched and is scheduled for delivery today. Our customer service team has conveyed this information to you.
  
  Should you require further assistance, please don't hesitate to reach out to me at ###-###-####, available from 8 AM to 8 PM EST, Monday to Friday. Alternatively, you can contact me via email at *********************. I am committed to assisting you in any way I can.
  
  Best regards,
  Shakti S**** ***
  Customer Service Manager
  HPFY

  Customer response

  01/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The item was delivered yesterday.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  01/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On October 8, 2023 I placed an order with HPFY Health Products For You. Order number *******. I ordered six mastectomy bras, but only five were received. I had received an email indicating the one was out of stock and unknown when it would be sent. In late December 2023, since the final item had not yet been received, I contacted HPFY to request a refund of the $50.49 plus tax that I paid for the one item that was not received. I was told that the product was shipped previously. I stated that I had not received the product and they needed to send it again, or to refund me the amount I paid for it. I was told that they would do nothing. The claim needed to be made within 14 days of the date the tracking showed it received. The product was never received. And I expect either a re-shipment, or a refund for the product that never arrived.

  Customer response

  01/12/2024

  Since I filed my complaint, the company has contacted me directly. They have resolved the issue by shipping me the product I had not received. While I have not yet received the product, I have been notified that it is on the way.  Therefore, I believe this matter is now closed.  Thank you for your efforts on my behalf. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩