Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an brace for my hand that Im in dire need of and Im getting the run around...also reviews state that they do this all the time to many customers.

  

  Business Response

  Date: 07/25/2025

  **** ******
  
  Thank you for your message, and I sincerely apologize for the frustration you have experienced regarding your recent order. I completely understand how important it is to receive the hand brace, especially given the urgency of your situation.
  Unfortunately, the item has taken longer than usual to fulfill. As per your request, our operations department has been actively working on the cancellation with the supplier. Please be assured that we are processing your refund today, and it should reflect in your account within 2 to 3 business days.
  I genuinely apologize for the inconvenience this has caused and understand your concerns based on the reviews you’ve come across. Please know that we are committed to improving our processes to avoid similar situations in the future.
  If you have any further questions or need additional assistance, don’t hesitate to reach out. We’re here to help and want to resolve this to your satisfaction.
  
  Thank you,
  Team HPFY

  Customer Answer

  Date: 07/26/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a brace for my left thumb's basal joint arthritis on 6/16/2025. I immediately received a confirmation email from "REHAB STORE", which said that they would send a confirmation when my order ships. Ten days later, after not receiving any email and really needing the brace urgently for my pain, I attempted to call the business. I was on hold for over 20 minutes with no hold message, and finally used the chat feature to contact the business. Someone in India answered and told me that I would receive a shipping confirmation in 2-3 days. That never happened.
  
  At this point I ordered the item from a more reputable company and received it within a few days. On July 10th I filed a dispute with ******. They temporarily credited my account for the $99 cost of the brace while seeking information from REHAB STORE. ****** said the store had 10 days to respond. On the 10th day, ****** sent me a tracking number for the item, which was delivered 2 days later. ****** subsequently debited the $99 from my account. I never ever received any communication from REHAB STORE after the first order confirmation, and I suspect that they only finally shipped the package because they didn't want to damage their reputation with ******. The company has nonexistent customer service even if you manage with great difficulty to get through via phone or chat. They will just tell you to wait, but nothing will happen.
  
  I would like a full refund from the company for all the wasted time and energy and weeks going without the brace. I am happy to return the brace that they finally sent, since I never used it. But they have not sent me a return shipping label even though I requested one days ago when I finally got through on the phone. They gave the generic, "You'll receive an email with a shipping label in 3-5 days". That is ridiculous since any other company would send a return label within minutes.

  

  Business Response

  Date: 07/22/2025

  Dear ******,
  
  Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience and frustration you've faced throughout this process.
  We completely understand how disappointing this has been—especially given the urgency of your need and the delays you encountered. Regarding the return label, we want to clarify that the item you received was shipped directly from the manufacturer, which is why the return authorization and label took additional time to be arranged. We are required to coordinate directly with their warehouse before issuing the return details, and this unfortunately caused the delay.
  That said, we did send the return label to you as soon as we received it from the manufacturer yesterday, and we kindly request you to return the item using this label for a full refund. Once the item is received at their warehouse, we’ll process your refund promptly.
  We recognize that our communication did not meet your expectations or our standards, and for that, we are truly sorry. Your feedback is important to us and is being escalated internally so we can improve the experience for all of our customers.
  If there's anything further we can do to assist you, please don’t hesitate to reach out.
  
  Best Regards,
  Team HPFY

  Customer Answer

  Date: 07/22/2025

  I will return the item but will not close out my complaint until I have actually received the refund. 

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Mastectomy Bra from the ********* ******* on May 9th for $56.94 thru ******! This company got paid I never received my cancer bra!
  TRANS ID *****************

  

  Business Response

  Date: 07/10/2025

  Dear ******,
  
  Thank you for reaching out, and we are truly sorry for the inconvenience you have experienced.
  We understand how important this order was for you. The item you purchased was unfortunately on an extended backorder, and we sincerely apologize for not being able to fulfill it in a timely manner.
  Since a chargeback was initiated on your ****** transaction, the payment has already been refunded in full.
  If you have any further questions or need assistance with finding a suitable alternative product, we’d be more than happy to help.
  Wishing you all the best in your recovery.
  
  Thank you,
  Team HPFY

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 5/19/25, for a feeding tube which I needed to receive promptly (paid $142.99 via ******). On 5/26/25, I contacted the seller, because I saw that my order was still pending. I got an email stating that the item was not in stock and that “updated ETA of this order is to ship within 7-10 business days”. I emailed them back, asking to cancel the order. On 5/29/25, they confirmed that my order had been cancelled and that I would get a refund within 5-7 business days. On 6/10/25, I contacted the company again to ask them about the refund and got the following reply: “We’ve forwarded your request to our refunds department on priority and are currently working on getting the necessary updates“. Three days later, on 6/13/25, I contacted them again. They replied: “We would like to inform you that we have initiated the refund process for your order and it may take 3-5 business days to reflect in your account”. On 6/24/25, I contacted them for the third time and got the same empty promise: “We’ve forwarded your query to our Refunds Department. The team is actively working on it, and the refund will be issued to your original payment method within 3-5 business days.” On the next day, 6/25/25, I contacted ****** and opened a dispute. Two days later, seeing that there is no reply from the company, I escalated dispute to a claim. Today is 7/2/25, and I still have not received the refund. This is not an honest way to do business!

  

  Business Response

  Date: 07/03/2025

  Dear ******,
  
  Thank you for reaching out, and I sincerely apologize for the ongoing delay and frustration this has caused.
  I want to assure you that your order cancellation and refund request were prioritized, and our Refunds Department has been working through a backlog of critical cases. Your refund is now being processed as a priority, and we can confirm that it will be issued to your original payment method today.
  We truly regret the repeated delays and communication gaps you've experienced. This is not the level of service we aim to provide, and we understand how disappointing this situation has been, especially considering the nature and urgency of your order.
  Thank you for your patience, and again, we apologize for the inconvenience caused.
  
  Best, 
  Team HPFY

  Customer Answer

  Date: 07/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  On 7/3/25, after submitting a complaint to BBB, I received a refund from Health Products For You.
  

  Better Business Bureau, thank you for your help!

  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am elderly and I have ***** ************, on 6-3-25 I placed an order #******* for elderly incontinence underwear for $17.70 and was given a 3-5 days for shipping. On 6-9-25 I called because I had not received my order. I talked to Yuvraj a health product for you representative and she stated again 3-5 days for shipping and then when I questioned that she stated the order has been delayed. I requested from the representative that I wanted my order canceled and a full refund back to my original payment which is my **** *** card. I noticed all of the BBB bureau complaints for this company are the same complaints that I am having. As of today June 30, 2025 I have gotten nothing a product nor my full refund. As this point and with all of the red flags from this company. I do not want their product, I want my full refund to my credit card.

  

  Business Response

  Date: 07/01/2025

  Dear *****,
  
  I sincerely apologize for the delay and the frustration this situation has caused you. We understand how important this order was, and we regret that you have not received either the product or the refund in a timely manner.
  Please rest assured that we are escalating this matter immediately. Your refund for order in the amount of $17.70 will be prioritized and processed today to your original payment method.
  We truly appreciate your patience and deeply regret the inconvenience this has caused. If you have any further questions or need confirmation once the refund is completed, please do not hesitate to reach out.
  
  Best,
  Team HPFY

  Customer Answer

  Date: 07/07/2025

  ***** ***** *********************
  ***** ******* **** ** **** ***** **
  *** ********** ***********************
  ******** ********* * ********
  
   
  
  ** **** ** *** ********  
  
   

  Complaint # ******** I have received my refund from Health Products for You. 

   

  Thank you 

  ***** *******

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an item. They never sent it. Asked for a refund. Vendor said refund was being issued. No refund received. Asked for a refund again. Vendor said it was being issued. No refund received. Same thing a third time. This vendor is a scam that takes your money, doesn't ship the items, and then lies about issuing a refund. They should be investigated by the appropriate legal authorities. READ THE OTHER COMPLAINTS. THIS IS A PATTERN!

  

  Business Response

  Date: 07/01/2025

  Dear *******,
  
  Thank you for your patience. We would like to confirm that the refund for your order was initiated from our side on June 26th. It should have reflected in your account by now.
  If you have not yet received the refund, we recommend checking with your payment provider or bank for any processing delays. Please feel free to reach out to us if you need any transaction reference or additional support.
  We sincerely apologize for the inconvenience caused and appreciate your understanding.
  
  Best,
  Team HPFY

  Customer Answer

  Date: 07/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  this business promised a refund for weeks and never processed it.  They finally provide the refund after I disputed the charges with my credit card provider.  Nobody should have to go through the stress and trouble to get a refund for a product NEVER delivered.  I can accept a response that explains why they delayed the refund multiple times and a pledge to correct their terrible business practices.  Multiple complaints are on here for the same thing so this mishandling of customer funds is a systemic issue or is done on purpose.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** **** **** * Comprssion tshirt on 4/14/25
  
  Online from Health Producats for You. Order # *******
  
  I was charged $93.08 on 4/15/25
  
  I never recieved the idem, so I called to cancel the order.
  
  
  I spoke with someone on 4/29 and they said they canceled the order and I would recieve a refund.
  
  I did not recieve a refund so I called again on 5/6 at 9:18am. They said that the order has been canceled and a refund it coming. They then sent me a confirmation email on 5/7 that it has been canceled and the refund would be in 3-5 business days.
  
  Still nothing so I called again on 6/4/25 and they said the refund shoudl be here anyday.
  
  At this point I have not recieved my item or a refund.

  

  Business Response

  Date: 06/26/2025

  Hello,
  
  This is to confirm that the order# ******* is canceled and fully refunded from our end. $93.08 is refunded to your credit card. We apologize for the delay. 
  We have also sent you a refund confirmation email to the registered email address. Please check that email for more information.
  
  Best Regards!
  Team HPFY

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I just logged into my email and my bank account and I do not have the refund posted or pending. I also did not recieve any new emails. At this point I am not comfortable until I can see the refund in my bank account. I spoke to my bank and they said I will see it pending as soon as your company submits a refund and I currenlty do not have anything pending. Can you please try to refund it again or send me proof of the refund going to my account. 

  Thank you for your attention to this matter ,
  
  
  
  Sincerely,
  
  
  
  ******** ****

  

  Business Response

  Date: 06/27/2025

  Dear ********,
  
  Thank you for reaching back to us.
  
  Please find the attached proof of refund which was made from our side yesterday and should reflect in your account in within 2 to 3 business days, depending on your banks processing time.
  
  If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at ###-###-####, 8 AM – 6 PM EST Mon- Fri, or email us at *********************
  
  Thank you,
  Fatima K******
  Customer Experience Manager
  Health Products For You
  

  Customer Answer

  Date: 06/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ****

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The item ordered never shipped and was canceled by me. I have been told via email and verbal contact with the company's customer care that I would receive a refund, but I never received it. They assured me 6/9/25 I would receive the refund within 3 days and again that never happened.
  I have been told four times the refund process was initiated, and I would see the refund within 5-7 business days.

  

  Business Response

  Date: 06/18/2025

  **** ********
  
  Thank you for your patience, and I truly apologize for the inconvenience and repeated delays you have experienced regarding your refund.
  We understand your frustration especially after receiving multiple assurances that the refund would be processed and seeing no resolution. We recognize that the item you ordered was never shipped and was canceled per your request, and you were right to expect a timely refund.
  Please be assured that the matter was escalated to our Refund Department, and we can now confirm that the refund has been successfully processed to your original payment method. It should reflect in your account within this week, depending on your bank’s processing times.
  We deeply regret the delay and the multiple follow-ups you’ve had to make. This is not the experience we want for our customers, and we’re taking steps to ensure better follow-through going forward.
  If the refund does not appear in your account by this week, please don’t hesitate to reach out, and we will prioritize immediate resolution.
  
  Thank you
  Fatima K******
  Customer Experience Manager
  Health Products For You

  Customer Answer

  Date: 06/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on April 18 2025 product from HPFY, this is not my first time of purchasing product from this company and have learned it takes longer to receive then most companies.
  Four of my items arrived within a week, two of my products of 41.10 plus tax and S/H did not arrive, without any explanation. Within the month I called about four times sitting on the phone up to 45 minutes and never getting through, when I did finally get through, I was told it had shipped, when it didn't arrive by another week I called again and was told it was on backorder. {No dates on those calls} because I didn't feel there was a problem at that point! So May 21, 2025 I called and told them to cancel and refund me! With NO refund yet on the 4th of June I called and told them I wanted my refund and if I didn't get it I would turn them into the BBB, he said my refund would be within 24 hours! It is now 6 business days beyond! I did contact the Mn. BBB and this is how I got to your BBB. This is a company I found on the internet search for health product, we are now living with health issues that our insurance does not pick up all the expense's each month. I looked up the reviews on this company and it seems that is the norm for many customers!

  

  Business Response

  Date: 06/14/2025

  Dear *******,
  
  We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent order placed on April 18, 2025.
  
  We understand the difficulty you’ve had in reaching us and the confusion regarding the status of your shipment. After reviewing your account, we acknowledge your request for a refund on the undelivered items.
  
  You will see the credited amount reflected in your original payment method within 3–5 business days, depending on your bank's processing time.
  
  If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at ###-###-####, 8 AM – 6 PM EST Mon- Fri, or email us at *********************
  
  Best Regards,
  Team HPFY
  

  Customer Answer

  Date: 06/16/2025

  I’ve already have been told by HPFY I would be refunded in 24 hours that was June 5th, it is now June 16th! If I close this complaint it will be the same problem with no refund! I don’t trust this company any longer! So no I I’m not closing! Until there is a refund!

  

  Business Response

  Date: 06/18/2025

  Dear *******,
  
  Thank you for your message, and we sincerely apologize for the frustration this delay has caused.
  We understand your concern, especially given the original refund timeline you were provided. Please know that your complaint was escalated to our Refunds Department, and they have been actively working to resolve all outstanding orders, including yours. While we acknowledge this has taken longer than expected, we can confirm that your refund has been processed and should reflect in your account within this week.
  We completely respect your decision to keep the complaint open until you see the refund reflected in your statement. That is absolutely your right, and we assure you that we are not asking you to close the case prematurely.
  Your trust is important to us, and we are committed to making this right. Should you have any questions or if the refund does not appear as expected, please don’t hesitate to reach out directly.
  
  Thank you,
  Fatima K******
  Customer Experience Manager
  Health Products For You

  Customer Answer

  Date: 06/23/2025

  I received a refund! Although not the tax and shipping /handling back, I will take this amount and NEVER order from this company again! Thank you for your assistance! ******* ****** #********

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order amounting to 106.47$ on May 18th. Called them on 22nd to find out why the order hadn’t shipped. Was told it was backordered and would ship next week. They could have informed me of this through email, but fine, I told them I would wait. The next week comes and goes and I hear nothing. I call them on June 4th to cancel the order and ask for a refund. I get an email stating they canceled the order and would receive the refund in 3-5 business days. No refund sent, so I called them on the 9th to ask about it. The guy says 3-4 more days. I wait longer until the 12th, 8 days since they said they would refund me, and call them again. The guy says he sees it just went through and I would see the refund within 48 hours. I do not believe them, and now see complaints very similar to mine on BBB. I will contact my credit card company to do a chargeback. Avoid this company!

  

  Business Response

  Date: 06/14/2025

  Dear ****,
  
  Thank you for your feedback, and we sincerely apologize for the delays and frustration you’ve experienced.
  
  We want to confirm that your refund of $106.47 was officially processed on June 13th. While the transaction has been completed on our end, it may take 1–3 business days for the funds to appear in your account, depending on your bank or credit card provider.
  
  We fully acknowledge that communication around your order status and refund took longer than it should have, and we regret the inconvenience this caused.
  Your refund has now been issued, and we hope that resolves the matter. 
  
  If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at ###-###-####, 8 AM – 6 PM EST Mon- Fri, or email us at *********************
  
  Best Regards,
  Team HPFY
  

  Customer Answer

  Date: 06/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****