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Review from Christine S
1 star04/19/2024
On 3/3/24 I ordered a CMC thumb brace and finger sleeves. The CMC brace I received was for the wrong hand and the finger sleeves were too small. I called 3/14/24 and was told I would receive a return label. After several more emails and phone calls I finally received the return label on 3/30/24. On 4/15/24 I received the correct CMC brace and they returned the finger sleeves to me. I recalled the company. They said they would issue a refund to me. I recalled the company today questioning the amount of my refund and was told there was a restocking fee which had never been mentioned previously. They then said the difference could be used on a future purchase. I said no thank you as this whole process was arduous, frustrating, and inconvenient. The website said returns are “easy.”
Health Products For You Response
04/24/2024
Hello Christine, We owe you an apology. The exchange was delivered to you accurately but mistakenly we also shipped back to you the same Finger sleeves. Restocking fees was an error so we have rectified the problem and refunded you fully for your order. We also understand that the Restocking fees are disappointing but HPFY returns back in the form of Reward points back to the customer in their HPFY account so that they can use in their furture purchases. Looking forward for another chance to serve you better. If you have any further concerns or questions, please feel free to reach out to me directly on [email protected].Review from Karen M
1 star04/12/2024
I ordered a product on 4/9/24 and cancelled the order via a phone call to customer service on 4/10/24 after confirming with the representative that the order had not been processed for shipment. I requested a full refund. The customer service representative was rude and combative during our conversation. I also followed up with an email so that my cancellation request was in writing. Per the Cancellation Policy, an order can be canceled before it has been prepared for shipment. On the morning of 4/12/24 I received an email that the product has shipped. I do not want the product, and expect a full refund.Health Products For You Response
04/13/2024
Hello ****** We apologies to hear about the bad expereince that you had in your recent order. However, since it was an expedite order, so we were trying our best to ship the order on time. As per your cancellation request on the next day, we reached out to the manufacturer to cancel the order but it was already shipped and is showing scheduled delivery on 13th April. Kindly, refuse the delivery and in failure to do so, we will be sending you the prepaid return label to pick the items from you. Also, we have initiated the refund request already and this would take 3 to 5 business days to reflect in your account. Looking forward for another chance to serve you better. If you have any further concerns or questions, please feel free to reach out to me directly on *****************************Review from Mary S. Fiss
1 star03/25/2024
I ordered a product from them and did not receive a shipping confirmation so canceled and ordered from another company. Unexpectedly, the HPFY order was delivered and customer service ineptitude ensued. I finally was able to get a return label and have been trying to get at least a partial refund from this company for three weeks. Still no credit. Caveat emptor!Health Products For You Response
04/08/2024
Dear ***** We sincerely apologize for the inconvenience you experienced with your recent order. The refund was stuck at Paypal as the case was under review. As per the latest records, we see that we have fully refunded you for the purchase that you made with us. Rest assured, this does not align with our usual standards of service. We're committed to rectifying the situation promptly. We value your business and hope for the opportunity to regain your trust. If there's anything else we can do to assist you, please don't hesitate to reach out to me directly at ****************************** Sincerely, Fatima K******* Customer Relationship Manager, HPFYReview from Kathryn B
1 star03/04/2024
I am a doctor who had to undergo emergency colostomy. I ordered product a week ago and nothing has been sent. Given the emergent nature of these supplies that is unforgivable. I have canceled my order and encourage anyone who is considering buying product from this company to know past this site to a more reliable company. I will be warning the many people I see each week to do the same. Shame on you - if you have supply issues tell the client.Health Products For You Response
03/06/2024
Hi ******** Thank you for your response. We regret any inconvenience you may have encountered because of the delay. However, we want to inform you that the shipping method you chose was economy shipping which takes 5-7 business days. Your order was delivered on March, 2nd which is under this time frame only. If you have any further questions, you can contact me at ************* 8 AM-8 PM EST Mon- Fri, or email at ********************* and I will be happy to assist you. Regards, Shakti Si*** R*** Customer Service Manager HPFYReview from Kate L
1 star02/05/2024
Absolutely frustrating experience. Placed an order Jan 10th, and didn’t find out until I followed up a week later that the item was out of stock and they’d follow up with the distribution team. I asked to cancel my order and suddenly received a shipping notice. After almost a month it has finally arrived. I find it dishonest to not inform customers of the back order status up front. Had I known I could have gotten the item elsewhere. I also find it odd that the negative reviews here have 4 starsHealth Products For You Response
02/13/2024
Hello ***** Thank you for getting in touch with us. We regret any inconvenience you may have faced. Currently, we are experiencing challenges in our supply chain, and our team has been working tirelessly to expedite the shipment of your order. Unfortunately, by the time you requested the cancellation, the order had already been dispatched. If you need further assistance, feel free to reach out to us at 866-316-0162, Monday to Friday, 8 AM to 8 PM EST. Alternatively, you can also email me directly at ********************** Best regards, Shakti S**** R** Customer Service Manager HPFY.Review from Mary H
5 stars01/16/2024
Love all the bra's and inserts that I have purchasedHealth Products For You Response
01/19/2024
Dear ***** Thank you for reaching out to us. At HPFY, our primary objective is to ensure customer contentment, and we are thrilled to have exceeded your expectations. We aspire to consistently earn your trust for all your health and wellness product requirements. Best regards, Shakti S**** R** Manager of Customer Service HPFYReview from Bruce H
5 stars01/15/2024
On line order was easy and all products ordered were in stockHealth Products For You Response
01/16/2024
Dear ****** Thank you for reaching out to us. At HPFY, our primary objective is to ensure customer contentment, and we are thrilled to have exceeded your expectations. We aspire to consistently earn your trust for all your health and wellness product requirements. Best regards, Shakti S**** R** Manager of Customer Service HPFYReview from Lex M
4 stars01/14/2024
Ordering was easy, but shipping took longer than I expected. It's a small tube that came in a simple envelope from the next state over, so I don't know why it took so long and cost so much for shipping. Hopefully the product will work and be worth the price.Health Products For You Response
01/16/2024
Dear **** We appreciate your contact with us. At HPFY, our main goal is to guarantee customer satisfaction. I apologize for any concerns you may have about our shipping costs. We are dedicated to maintaining fair prices for our customers and are actively working to make them more reasonable. Our aim is to continually gain your trust for all your health and wellness product needs. Best regards, Shakti Singh Rao Customer Service Manager HPFYReview from Howard K
3 stars01/12/2024
The representative on the telephone had an accent that made her difficult to understand. In dealing with the public vendors need to have representatives who speak clear English. Otherwise the experience was satisfactory.Health Products For You Response
01/16/2024
Dear Howard, We appreciate your communication with us. At HPFY, our primary objective is to ensure customer contentment. I apologize for any issues you may have encountered with our customer service team, and we will certainly address and improve upon your feedback. Our commitment is to consistently earn your trust for all your health and wellness product needs. Best regards, Shakti S**** R** Manager of Customer Service HPFYReview from Sharon E
3 stars01/11/2024
Bibs I ordered are really CRAP. I would never have bought them if I knew they have no waterproof backing. Everything hasn’t arrived yet. One item twice sent in boxes large enough for more. Expensive to me because I only get Social Security. My health is getting worse, so I need the pull-ups but I barely can afford them. They do not hold the urine in & are much worse if I am having Diarrhea.Health Products For You Response
01/16/2024
Dear ******* Thank you for getting in touch with us. At HPFY, our main focus is on ensuring customer satisfaction. I regret any inconvenience you may have experienced with your order, but I can confirm that your entire order has been dispatched and successfully delivered. We will reach out to you promptly to address and resolve any outstanding concerns. Best regards, Shakti S**** R** Customer Service Manager HPFY
Customer Review Rating
3.24/5stars
Average of 152 Customer Reviews
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