Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Eastern Account System and do not have a contract with “******* ***** **************”. They did not provide me with the original application like I asked.

  Business Response

  Date: 01/27/2023

  Your contract is with ******* whom we work for.  We've never spoken but happy to send bill.

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******** and I do not have a contract with Eastern Account System. They do not provide me with the original application like I asked.

  Business Response

  Date: 01/24/2023

  We cannot find an account under your name with that address or phone number.  Can you help us identify the account number or amount in question?

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Eastern Account System and do not have a contract with Eastern Account System. They did not provide me with the original application like I said.

  Business Response

  Date: 01/23/2023

  Your contract is with *******, not us.  We've never spoken and have no request for a bill but happy to send

  Customer Answer

  Date: 01/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Then stop sending my information to the credit bureau that I am owing your company. Delete this information from my credit ASAP.
  
  
  
  Sincerely,
  
  
  
  ********* ******

  Business Response

  Date: 01/23/2023

  Would you like to pay the debt?  ******* is maintaining that you still owe it.

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* ***** **************, and do not have a contract with Eastern Account System. They did not provide me with the original application/contract like I asked.

  Business Response

  Date: 01/23/2023

  Your contract is with ******* whom we represent.  We have never spoken but are happy to send a bill copy.

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eastern Account System, Inc. has placed an alleged debt to my credit file without ever sending mail regarding such an alleged debt nor validating this alleged debt. This company is operating in an unlawful manner and due to their unlawful operations they have caused damage to my credit file and credit score. I have sent this company a letter and demand that this alleged debt be removed within 10 days. This is unlawful and unfair. This business is not operating by the Fair Debt Collection Practices Act, 15 USC 1692g and should be investigated. They are stating a debt was placed in November of 2022 but I do not recall receiving any mailed documents of any validation of debts from this company. Therefore this company has no right to post unvalidated debt on my credit file. This company is using abusive and deceptive actions to place and attempt to collect a debt that is not owed. I am reporting this company for their unlawful actions and accusations.

  Business Response

  Date: 01/18/2023

  
  The
  debt in question was placed for collections 11/03/22. This account was placed
  with another agency prior to being placed in collections with Eastern Account
  System. There is an account for the balance of $367.95 owed to ******* *****
  for services provided through 01/28/22. Eastern cannot adjust or alter the
  balance in any way.  It is noted that
  the account is disputed and will report as such
  Eastern Account System did send notice to the same address you have listed
  in this complaint, at no time was this correspondence was returned as
  undeliverable. The consumer is allowed time (a minimum of 45 days) to
  dispute, validate or pay the debt prior to credit reporting.
  Additional notices were sent and several attempts were made to reach you by
  phone as well. On 1/15/22, you sent an email, Casey Jack promptly responded
  requesting additional information, There has not been a response
  We do have several different payment options, you can pay over the phone
  (###-###-####), on line at our website or mailing in the payment. If you
  opt to pay online the website is ***********************
  Validation of the debt has been emailed.

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eastern Account Systems Inc has failed to remove an debt that was paid from a credit report.
  
  Ive spoken to them numerous times, proved the debt is paid and still nothing.
  
  Due to this I get to pay a higher interest rate on a home loan.

  Business Response

  Date: 01/17/2023

  Eastern Account System did request the account to be removed from the credit bureau reports. Please allow time for the bureaus to update.

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested this company to discontinue the numerous harassing phones calls every single day to my cell phone number. I work from home and my cell phone is for work purposes. Their behavior is not becoming disruptive, their representatives are extremely rude and very unprofessional.
  
  They call phishing for personal information in their attempt to collect debt. Every time they call, it is from ###-###-#### fraudulently represent themselves as: ******** **************, (claiming is an outage in the area and need to confirm my address if I am impacted) Mortgage company, ******* wireless, and numerous other companies in their attempt to phish for personal information.
  
  On 1/10/2023 they called again, but I did not review the caller id before I answered and the representative indicated there was internet outages and she was calling with Frontier, and she needed to confirm my address was not impacted. I mistakenly gave her my address and she immediately hung up. I looked at the last call and once again it was ###-###-####.
  
  I called ******** and questioned this number and also asked if there were any issues with service in my area and they stated none were reported and the 800# is not affiliated with them.
  
  I immediately went to this companies' website and sent in writing through their contact us since no email address can be found for them and demanded a "Cease & Desist" of all contact to my number they every day and discontinue the fraudulent activity.
  
  I also faxed a copy of the demand letter to Fax: ###-###-####
  
  I will take a further step and certify mail a copy to the only address I can file on record.
  Eastern Account System, Inc.
  *** **** ***** ** *********** ** ***** 
  I kindly request your assistance with officially putting this complaint and cease & desist request on file and should this behavior continue, I will move forward with legal action.
  
  The harassing calls and fraudulent behavior needs to STOP NOW!

  Business Response

  Date: 01/11/2023

  We never reached you or spoke to you until yesterday.  We immediately marked the account as disputed and do not contact.  We will not call you any further on this account.

  Customer Answer

  Date: 01/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I do not have any business with your company and or any of your business affiliates. I have no accounts to dispute with you; therefore, your response is unacceptable.

  Stop the fraudulent calling behaviors phishing for personal information and remove me from all correspondence including future mail. As soon as you knowledge and accept my request this matter will be resolved.

  
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 01/12/2023

  Per your request Eastern Account System has ceased all communications and all collection efforts.

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Representative,
  My name is ******* ****, living at ***** ***** **** ********* ** *****.
  I received a notice from the Eastern Account System (EAS) of ************ **** *** **** ***** *** ********** ** ***** TEL ###-###-####. They accuse me as a debtor, please refer to the attachment.
  in another attachment, please also find a response from ******** **************.
  This letter indicates that the debtor is ******* ****, who lives at *** * ***** **** ******* ** *****.
  The third attachment shows that I have been living the ***** ***** *** from April 2018 till now.
  I don’t understand why the ASC is doing so.
  In order to earn a commission ******** **************, ASC does not make a clear investigation of the background of the debtor, makes no distinction between the red and the white, and casually accuses me as debtor, causing me to lose time, and energy to file this dispute and the loss of my credit.
  Please don’t let Frontier communication’s reputation get worse and worse.
  I just hope the ASC can clear my negative on the three credit agents as soon as possible.
  Sincerely,
  ******* ****
  ***** ***** **** **** ********** ** *****

  Business Response

  Date: 01/10/2023

  Eastern has requested the account to be deleted from the credit reports and all efforts have ceased. Follow up is requires by the original creditor.

  Customer Answer

  Date: 01/11/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like to make sure that the ASC has removed my negative from those three credit agents.

  I hope that ASC and ******** ************** don't do such dirty work to hurt those innocent people.
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon reviewing my credit report last few weeks ago, I discovered that I have been a victim of identity theft. I found accounts that I have not opened, unknown addresses that I never resided and inquiries I never made. Now I am dealing with creditors who want me to file a fraud packet even though proofs has been given already. I also found this account that I believe not mine:
  
  Acct name: EASTERNACCOS (Original Creditor: ******* ***** *********)
  acct no. 3*43****
  date opened **/0*/20*6
  balance $*79.00
  
  I am not liable for this debt and I do not have a contract with:
  Company: EASTERN ACCOUNT SYSTEM,
  Address: ** **** **** ***** *** ***** ***** ** *****
  Tel No: ***** ********
  
  Police Report and *** Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru ****.
  
  Please delete this account from my credit report at once. Any questions or concerns I can be reached at **** * **** ** ** ******** ** ********** and email at ******************.
  
  I need a response from the company.

  Business Response

  Date: 01/06/2023

  The debt in question is for
  the balance owed to ******* ***** ********* for medical services received on
  8/5/2016. The account was placed for collections November of 2016.  There are additional dates of service in
  addition to this one that are not credit reporting.
  Eastern Account System did send notice to the same address
  you have listed in this complaint, at no time was this
  correspondence returned as undeliverable. The consumer is allowed time (a
  minimum of 45 days) to dispute, validate or pay the debt prior to credit
  reporting.
  Several attempts were made
  to reach you by phone and additional notices were sent as well without a
  response.
  We do have several different payment options, you can
  pay over the phone (**************), on line at our website or mailing in the
  payment. If you opt to pay online the website is ***********************
  Once the account has
  been paid, medical debt is removed from the credit reports by the bureaus.

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 U.S.C 1681 SECTION 602 A. STATES I HAFE THE RIGHT TO PRIVACY.
  
  15 U.S.C 1681 SECTION 604 A SECTION 2: IT ALSO STATEST A COMSUMER REPORTING AGENCY CANNOT FURINISH An ACCOUNT WITHOUT MY WRITTEN INSTRCTIONS.
  
  15 U.S.C 1692C WITHOUT THE PRIOR CONSENT OF THE CONSUMER GIVEN DIRECTLY TO THE DEBT COLLECTOR OR EXPRESS PERMISSION OF A COURT OF COMPENTENT JURISDICATION A DEBT COLLECTOR MAY NOT COMMUNICATED WITH A CONSUMER IN CONNECTION WITH THE COLLECTION OF ANY DEBT.

  Business Response

  Date: 01/06/2023

  We have marked the account as disputed and will contact  you no further.