Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for a bill that's my neighbor's .I spent 5 hours in 2 days.. and was assured it was taken care of ..look at the transcript of our conversation

  Business Response

  Date: 08/12/2025

  The account was recently recalled by the original creditor. We are no longer handling this account.
  Please follow up with the original creditor directly. Please allow time for the bureaus to update your reports.

• Initial Complaint

  Date:08/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There’s conflicting information tied to this debt that hasn’t been resolved despite my attempts to clarify.

  Business Response

  Date: 08/08/2025

  Due to insufficient information provided in this complaint, To protect your privacy and for security purposes, Can you please verify your full PREVIOUS address (including city, state and zip)  and last four of ssn?  Thank you for your cooperation. Please email ***********************************   If you prefer to speak with a representative, please call ###-###-####.

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with Eastern Account System. i do not have a contract with Eastern Account System,they did not provide me with the original contract as requested so ive escalated matters to ****,etc

  Customer Answer

  Date: 08/07/2025

  I contacted them 07/3/2025. Above is the proof

  Business Response

  Date: 08/07/2025

  Eastern
  Account System takes great pride in our approach, the way we communicate and
  maintain compliancy.
  Eastern Account System is a third-party collection agency that works on our
  client’s behalf. Your contract is with the original creditor, not Eastern
  Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed. Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response. 

  Customer Answer

  Date: 08/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Your response claiming that Eastern Account System does not own the debt and therefore bears no responsibility for its reporting is legally incorrect and absolutely unacceptable!
  
  
  You are reporting an account to the credit bureaus, which makes you a data furnisher under the Fair Credit Reporting Act (****). As such, you are fully responsible for ensuring all information you report is 100% accurate, verifiable, and compliant with ***** * standards.
  
  
  You also claimed that a notice was mailed to my address and not returned. That alone is not evidence of delivery, nor does it fulfill your legal obligation to validate the debt prior to reporting it to any consumer reporting agency.
  
  
  At no point have I received proper validation of the alleged debt. No original signed agreement, itemized billing statements, or direct proof of ownership of the debt has been provided. Under 15 U.S. Code § 1692g, once a dispute is submitted, you are legally required to cease collection and validate — which you did not do.
  
  
  Furthermore, the manner in which this debt is being reported violates ***** * formatting guidelines, including but not limited to:
  
  
  Missing or incorrect Date of First Delinquency (DOFD)
  Inaccurate or inconsistent balance reporting
  Improper account status codes
  
  
  
  
  These violations constitute inaccurate and misleading credit reporting under **** * **** and if not corrected, will be treated as a willful disregard of federal law.
  
  
  
  
  I am demanding the following:
  
  
  
  Immediate deletion of the account from all credit bureaus (******** ********* **********)
  Written confirmation that the account has been removed
  
  
  
  
  If this is not resolved within 15 calendar days, I will proceed with formal complaints to:
  
  
  ******** ********* ********** ****** ******
  ******* ***** ********** *****
  ****** ******** ****** *****
  ** ******* ******** *******
  
  
  
  
  I will also pursue legal action for continued **** violations, negligent data furnishing, and any damages resulting from this inaccurate reporting.
  
  
  This is your final opportunity to resolve the matter amicably.
  
  

  Business Response

  Date: 08/08/2025

  Prior to this complaint we have never heard from you.  Validation of the debt owed will be sent to you. It is noted that you are disputing the account, and it will report to the credit bureaus as such. Eastern Account System is a third-party
  collection agency that works on our client’s behalf.The account is reporting to the bureaus accurately. Your permission is not required to report a debt owed to the
  bureaus.

  Customer Answer

  Date: 08/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *******

   

  ok,I acknowledge your recent message regarding the disputed debt. Please be advised that unless you can provide complete and verifiable documentation proving this debt is valid—including specific proof that I was personally informed of this debt and made aware of it—I expect all references to it to be removed from my credit reports immediately.
  If you fail to comply with this request, I will have no choice but to pursue legal remedies, including filing complaints with regulatory agencies and seeking damages for any harm caused.
  I hope we can resolve this promptly and professionally.
  

  Thanks

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

  Business Response

  Date: 08/07/2025

  Eastern Account System did not request the account be removed from any credit reporting. The credit bureaus may have, but we did not. The balance remains valid and owed. Eastern Account System takes great pride in our approach, the
  way we communicate and maintain compliancy.
  Eastern Account System is a third-party collection agency
  that works on our client’s behalf. Your contract is with the original creditor,
  not Eastern Account System. We do not own or purchase any debt. Your permission
  is not required to report a debt owed to the bureaus.
  ******** placed an account in collections in October 2022 with
  a $284.18 balance owed for service provided that began in September 2021 through
  July 2022.
  The account was disconnected for non payment.
  Validation of the debt owed will be sent to you.
  Eastern Account System sent a notice allowing time to
  dispute, pay or validate the debt prior to credit reporting. At no time were
  the notices returned undeliverable. The notice was sent without a response.
  We do have several different payment options, you can pay
  over the phone (###-###-####), on line at our website or mailing in the
  payment. If you opt to pay online the website is ***********************

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Eastern Account System Inc, I do not have a contract with Eastern Account System Inc, they did not provide me with the original contract as I requested

  Business Response

  Date: 07/29/2025

  Other than a recent dispute just made with the credit bureaus; we have never heard from you. Eastern Account System takes great pride in our approach, the
  way we communicate and maintain compliancy.
  Eastern Account System is a third-party collection agency
  that works on our client’s behalf. Your contract is with the original creditor,
  not Eastern Account System. We do not own or purchase any debt. Your permission
  is not required to report a debt owed to the bureaus.

   

  Customer Answer

  Date: 07/29/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  If you have no business with me or have no knowledge of my account then explain why you are on my credit report. That would be an inaccuracy and must be removed since you do not own or take responsibility for this debt. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

  Business Response

  Date: 07/28/2025

  Eastern Account System did not request the account be removed from any credit reporting.
  The credit bureaus may have, but we did not. The balance remains valid and owed.

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my sign signature, original contract or any information about this debt. STOP CALING ME BEFORE 7AM AND AFTER 9PM. Stop harassing me and texting me. CEASE AND DESIST.
  You never proven that i owe this debt. You are reporting fraudulent information on my credit report.
  
  Delete this account eastern account system asap.

  Business Response

  Date: 07/22/2025

  Other than a recent dispute made to the credit bureaus
  directly, we have never heard from you.
  Eastern Account System takes great pride in our approach, the
  way we communicate and maintain compliancy.
  Eastern Account System is a third-party collection agency
  that works on our client’s behalf. Your contract is with the original creditor,
  not Eastern Account System. We do not own or purchase any debt. Your permission
  is not required to report a debt owed to the bureaus.
  We have never attempted to call you outside the allowable
  times according to the FDCPA.
  ******* placed an account in collections in January 2025 with
  a $230.60 balance owed for service provided through August 2024.
  The service address was the same that you listed here in this
  complaint.  The account was disconnected
  for non payment.  
  This account was also placed with another agency prior to Eastern
  Account System
  Eastern Account System sent a notice allowing time to
  dispute, pay or validate the debt prior to credit reporting to the same address
  you have listed here. At no time were the notices returned undeliverable. The
  notice was sent without a response.
  Validation of the debt owed will be sent to you. Other than
  validation, all communications have ceased per your request.
  We do have several different payment options, you can pay
  over the phone (###-###-####), on line at our website or mailing in the
  payment. If you opt to pay online the website is ***********************

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not owe ******* any money. I currently have ******* service. ******* says that I don't owe anything. I have called this company and they hang up on me after 7 minutes. This is a scam

  Business Response

  Date: 07/21/2025

  I can assure this is not a scam. Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.  Our business hours are Mon-Friday 830am-7pm EST.  ******* placed an account in collections in April 2025 with a $589.56 balance owed for service provided through October 2024. 
  The service address was the same that you have listed here in your complaint. 
  This account was placed with another agency prior to Eastern Account System. 
  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response. 
  Validation of debt will be sent to you.
  We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  Customer Answer

  Date: 07/28/2025

  This is from ******* and it states I have returned the equipment that I was being charged $590 for and I don’t owe anything 

  Business Response

  Date: 07/29/2025

  The validation of the debt owed was sent to you. The final bill shows a balance of $1099.56.  The balance placed in collections is $589.56; which does not include equipment charges.

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  lam not liable for this debt with Eastern Account system. I do not have a contract with Eastern account systems, they did not provide me with the original contract as I requested. They have an address listed that I have not lived. I was living in ******* so I never bought this service.

  Customer Answer

  Date: 07/18/2025

  I contact Eastern Account System and spoke with (Ese A.) at 1:17 eastern standard time. She provided me with an address that was not mine ant the time of account being opened and she told me they have been reporting since 2022 but in 2022 I lived in ******* .

  Business Response

  Date: 07/18/2025

  You filed a BBB complaint on 7/3, we promptly responded to you. Your contract is with the original creditor, not Eastern Account System.You also spoke with two representatives that advisedyou of the fraud protocol provided by the original creditor. **** placed two accounts in collections in June of 2022 with a $742.68 total balance owed for unreturned equipment and service provided through May 2 2022. 
  The service address was **** ****** ******** **  *** ***  ********* **  .  The account was disconnected for non payment.  
  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response. 
  Additional notices were sent and calls placed, we have never heard from you.
  Per the original creditor, if this is indeed a case of identity theft:
  •    File a police report - This must be filed stating that the account was setup without the debtor’s permission (and a copy provided to Eastern – fax/mail/email) 
  •    Once a police report has been filed, you will need to file a fraud report with client
  •    It is also required that the debtor have proof of residency during the time the account was active and in question and a copy of the debtor’s driver’s license or State ID
  
  We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with eastern account systems inc. , I do not have a contract with eastern account systems . They did not provide me with the original contract as I requested .

  Customer Answer

  Date: 07/15/2025

  I spoke to an agent name Samantha I don’t remember the exact date but was like 3 months ago , I told her that I wasn’t aware of the debt and to please give me more info but she was very rude and we weren’t able to get nowhere . 

  Business Response

  Date: 07/16/2025

  We have never heard from you prior to this complaint. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. The account was recently recalled by the original creditor. We are no longer handling this account.
  Please follow up with the original creditor directly.

  Customer Answer

  Date: 07/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: since the original Debtor recalled the debt I demand you removed this account from my credit score , you guys are the one affecting it and like I said I have no contract with this company I demand the removal as soon as possible 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 07/16/2025

  The request was just recently made, please allow time for the bureaus to update your report(s).