We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Park City Ford, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went to look at vehicles they had a 2023 Ford ******** *** **** ********** ******** msrp sticker price was 34,705 on the truck. We were talking with one of the dealers and he said it's actually 39,700 and it did not say that anywhere on the vehicle. They were very rude and not willing to give me the price on the vehicle.

    Business Response

    Date: 06/19/2023

    Mrs. *****, I am taking the time to respond to your complaint. On the day you came to our location you were speaking to Karl, one of our salespeople and expressed interest in our Ford ******** that we had available. Karl explained to you that the price of the vehicle was 39705. One thing you may or not be aware of is how incredibly difficult it is to find a ********* that isnt already pre sold by a customer who has waited a year or two for it to arrive. Due to the covid outbreak, supply chain issues, the availability of parts and reduced work forces have drastically decreased the availability of certain product lines that are nearly impossible to get...Essentially Supply and Demand. When Demand is greater than supply price goes up. When Supply is greater than Demand, price goes down. example...gasoline, when oil is in short supply the price per gallon goes up and we pay 4-5 dollars at the pump. When oil is plentiful the price at the pump goes down and we save a few dollars in our pocket.In the case Maverick, the national supply of them sold out via retail order from the Manufacturer. In order for us to have one for sale we usually have to buy the allocation from another dealer which we pay thousands of dollars more over cost. Not a desirable way to get vehicles for sale but in this post covid world it is what we have to do. That cost of obtaining a in demand vehicle gets passed onto the final consumer. The window sticker is a Suggested Retail price and frequently vehicles are sold under that number. If you can wait we can order a 2024 ******** for you at MSRP as soon as the order bank opens, this way you get what you want the way you want it. It could take months to get but you will get it the way you want it at the price you want. Park City Ford has been in business for 35 yrs, and would never take advantage of any consumer, Hopefully his note explains what we are going through as well...

     

    Sincerely

    Jason W F****

    Vice President and General Sales Manager 

Park City Ford, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.