Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-16-2024 was the date of the transaction
  We went to the store to discuss options to relieve foot pain. We were put through a 2.5 hr sales process and at the end spent $1700 on the "system" . We tried several different "systems" to find what we were told was the correct fit. We told the sales person that the insert was cutting her foot and she assured us it would correct itself. After trying the inserts at home it resulted in further foot pain and injury requiring visits to a podiatrist. I called to discuss getting money back and was told the would only give store credit to use on their "system". Laura C********* is the franchise manager I spoke with on 10-1 after leaving her messages. She would not provide a refund and only store credit for a product that does not work and has caused further injury. I explained the injury and pain that has occurred and agin was only offered store credit.

  

  Business Response

  Date: 10/09/2024

  We’re sorry to hear about the challenges our client has faced while adjusting to her new supports, and we are committed to finding a solution that meets her needs. Based on her feedback, it seems she may require some adjustments, as even minor changes in time, size, strength, or style can significantly enhance comfort and effectiveness.
  
  We regret any concerns she has regarding our Return Policy. We prioritize transparency; our policy is prominently displayed on the checkout counter, right in front of the entrance for everyone to see. Additionally, we review it with clients in the fitting room before purchase and again after the transaction. After completing the purchase on September 14, 2024, the client signed the receipt, acknowledging the policy.
  
  We invite her to return to the store so we can assist with any further questions. Our goal is to help her live her life, two feet at a time, with our supports that are clinically proven to relieve the leading causes of foot pain and to help put your feet into a pain-free position.

• Initial Complaint

  Date:09/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was seen on 9/21/2024 at Good Feet store in **** **. While.was there to see what can be done for issues at end of session I decided to purchase the inserts for.shoes but wasn't sold on them. Was told price and after scanning my card and given receipt THAN was I told I can not return. This was AFTER my card was scanned and approved. I would like to be returned money and I will return the NEW UNUSED product. Was not.happy to learn of this after paying.

  Customer Answer

  Date: 09/24/2024

  Since I was no aware of the non refund policy after paying for item had check store front to see if anywhere is posted No refund policy and the store has no posting per state of ** law. So I don't think they should be charging people credit cards and than telling them what they signed on receipt. I feel that I should have been told and I would have never spent money on something that is not a guaranteed to work. I still have not used product do to I would like refund.

  

  Business Response

  Date: 10/08/2024

  We regret that the client has concerns about our Return Policy. We prioritize transparency, which is why our Return Policy is clearly displayed in-store on our Point-of-Sale station, conveniently located in front of the entrance door. We also review the policy with clients in the fitting room before their purchase and once again after the transaction is completed. After completing the transaction, the client signed the receipt, acknowledging the Return Policy.
  
  Yet, we're pleased to know that she experienced pain relief during her test walk on September 21, 2024, addressing her foot concerns. We invite her to return to the store so we can assist with any further questions. Our goal is to help her live her life, two feet at a time, with our supports that are clinically proven to relieve the leading causes of foot pain.

  Customer Answer

  Date: 10/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they say you are told during presentation which was not and if posted on outside door should be in a spot where customers can see clearly. If I had known that before scanning my credit card would have never. When was told about warranty was STILL not told about no refunds. I will work with them to keep the everyday ones but would.like the refund for the 2 sets I can not use as they hurt my feet and don't fit into my shoes so have not used. As store credit is definitely not an option in a store like this.
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:06/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good Feet Store in **** **. on March 24, 2024. T purchased the 3 piece arch support. With the insoles. Which I thought it was said during the fitting the insoles came with the arch supports. When we looked at the bill we were charged $50.00 minus a big $1.52. Went home with my product tried them like they said. The 3 arches came with a strengthener. Which you would start off gradually 15minutes every 4 days add minutes, and within 30 days you should be able to wear them all day. The maintainers was the same thing work your why up to be able to wear them as needed. The relaxers were to be worn when not wearing the other 2!!!. I tried them everyday. Could not wait to take off the strenghtners, my arches were hurting. Called them at one point to return them. But got talked to changing the strengthener to a softer material. Still didn't help. Went back and finally returned them. Was only able to get a store credit of $1,546.92. Its the worse store policy. Only store credit. Now I know why they are still open. Customers need to go back and spend their credit!!!. These days Im only walking with flat cheap shoes. And my feet are feeling better. Wish I never walked in the good feet store!!!

  

  Business Response

  Date: 06/20/2024

  We are sorry to hear about the issues our client has experienced with adjusting to their new supports; we are committed to finding a solution to best support her. It's possible that the client may have inadvertently deviated from the recommended time increments during her adjustment period, which could have contributed to her current concerns. Additionally, even subtle adjustments in size, strength, or style can significantly enhance comfort and effectiveness. During the Free Demo completed at our store by our client on March 25, 2024, our client was told verbally about our Return Policy while still being in the Fitting Room. Once she verbally agreed to our Return Policy, we went to our Point of Sale, where you can see our posted Return Policy, which is visible to everyone that comes into the store (please find the posted Return Policy picture in the attachment). Once the purchase was completed, the specialist reminded the client about our Return Policy and the client acknowledged by writing their initials in the receipt (please find the signed Return Policy in the attachment). We would like to extend an invitation to the client to re-visit the store, and we can provide further guidance during the adjustment period and assist her in achieving success with her supports.

  

  Business Response

  Date: 06/20/2024

  We are sorry to hear about the issues our client has experienced with adjusting to their new supports; we are committed to finding a solution to best support her. It's possible that the client may have inadvertently deviated from the recommended time increments during her adjustment period, which could have contributed to her current concerns. Additionally, even subtle adjustments in size, strength, or style can significantly enhance comfort and effectiveness. During the Free Demo completed at our store by our client on March 25, 2024, our client was told verbally about our Return Policy while still being in the Fitting Room. Once she verbally agreed to our Return Policy, we went to our Point of Sale, where you can see our posted Return Policy, which is visible to everyone that comes into the store (please find the posted Return Policy picture in the attachment). Once the purchase was completed, the specialist reminded the client about our Return Policy and the client acknowledged by writing their initials in the receipt (please find the signed Return Policy in the attachment). We would like to extend an invitation to the client to re-visit the store, and we can provide further guidance during the adjustment period and assist her in achieving success with her supports.

  Customer Answer

  Date: 06/25/2024

  Hello ****, I now I won't get my money back. And they did say it was store credit only. It didn't matter if I went back to get as many adjustments! They only gave 30 days to really try these arches. I fell it really does not give you much time to really feel them out!!!! And for $500.00 each arch. Everyone should just go to ** ******* machine.   I just couldn't wait to take the arches  out of my shoes. Store manager says I over did it. But sales lady says work your way up were you can wear them all day!!! My arches were aching just relaxing on the couch with nothing on.I Know why they are still open everyone that has returned these arches. Get a store credit and now they need to go and spend almost 1,600,00 dollars on shoes that they sell. Ijust don't dont understand how a company can get away with not giving back your money, espacially when the product dosn't work out. 

   

  Thank You

   

  ******** *****

  Customer Answer

  Date: 06/25/2024

  Hello ****, I now I won't get my money back. And they did say it was store credit only. It didn't matter if I went back to get as many adjustments! They only gave 30 days to really try these arches. I fell it really does not give you much time to really feel them out!!!! And for $500.00 each arch. Everyone should just go to ** ******* machine.   I just couldn't wait to take the arches  out of my shoes. Store manager says I over did it. But sales lady says work your way up were you can wear them all day!!! My arches were aching just relaxing on the couch with nothing on.I Know why they are still open everyone that has returned these arches. Get a store credit and now they need to go and spend almost 1,600,00 dollars on shoes that they sell. Ijust don't dont understand how a company can get away with not giving back your money, espacially when the product dosn't work out. 

   

  Thank You

   

  ******** *****

  

  Business Response

  Date: 06/29/2024

  We would like to extend an invitation for the client to return to our store and resume her journey towards living the life she loves, two feet at a time. We understand her concerns about needing more time to adjust, and we're pleased to inform her that we have recently extended our Return Policy from 30 days to 60 days. To support her fully, we would like to offer an additional 60 days for her to adjust to the supports. Please note that our policy still applies store credit for any returns within this extended timeframe. To ensure personalized attention and a seamless experience, we recommend scheduling an appointment before visiting the store. This way, we can dedicate our full attention to her needs and ensure she receives the support she deserves. We look forward to assisting her on this journey once again.

  

  Business Response

  Date: 06/29/2024

  We would like to extend an invitation for the client to return to our store and resume her journey towards living the life she loves, two feet at a time. We understand her concerns about needing more time to adjust, and we're pleased to inform her that we have recently extended our Return Policy from 30 days to 60 days. To support her fully, we would like to offer an additional 60 days for her to adjust to the supports. Please note that our policy still applies store credit for any returns within this extended timeframe. To ensure personalized attention and a seamless experience, we recommend scheduling an appointment before visiting the store. This way, we can dedicate our full attention to her needs and ensure she receives the support she deserves. We look forward to assisting her on this journey once again.

  Customer Answer

  Date: 07/08/2024

  ***** ******* ***** **************************
  ***** ******* **** ** **** ***** **
  *** ********** ***********************
  ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
  
   

  Yeah, there 60 day offer doesn't work for me. I would have to go back every other day just so they can adjust the right arches. No thank you!!! I couldn't wait to take them out of my shoes. So it does't matter if they are offering 60 days!!! Definitely not recommending the Good Feet Store to family and friends. Even when I was trying there arches my back and arches where in pain.

  Customer Answer

  Date: 07/08/2024

  ***** ******* ***** **************************
  ***** ******* **** ** **** ***** **
  *** ********** ***********************
  ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
  
   

  Yeah, there 60 day offer doesn't work for me. I would have to go back every other day just so they can adjust the right arches. No thank you!!! I couldn't wait to take them out of my shoes. So it does't matter if they are offering 60 days!!! Definitely not recommending the Good Feet Store to family and friends. Even when I was trying there arches my back and arches where in pain.

  

  Business Response

  Date: 07/09/2024

  Regarding the complaint filed by the client, we stand firmly by our policy and response as outlined in our previous correspondence. We have thoroughly reviewed the situation and remain confident in the actions taken. We still extend our invitation to the client to return to the store to re-start her journey to living her life, two steps at a time. There could be a misunderstanding regarding the system's usage during the adjustment process, and we're eager to provide clarity and support. Additionally, even subtle adjustments in size, strength, or style can significantly enhance comfort and effectiveness. We look forward to assisting her on this journey once again.

  

  Business Response

  Date: 07/09/2024

  Regarding the complaint filed by the client, we stand firmly by our policy and response as outlined in our previous correspondence. We have thoroughly reviewed the situation and remain confident in the actions taken. We still extend our invitation to the client to return to the store to re-start her journey to living her life, two steps at a time. There could be a misunderstanding regarding the system's usage during the adjustment process, and we're eager to provide clarity and support. Additionally, even subtle adjustments in size, strength, or style can significantly enhance comfort and effectiveness. We look forward to assisting her on this journey once again.

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 81 years old and l have live off of my social security. I was having trouble with my foot and saw the Good Feet Store advertisement on TV and went there to see if they could help me with my foot issue. They assured me if l took there service lit would definitely make my foot better so that l could walk again without pain. The service l was told costs $ 1,701.61 l was also told l had to follow the schedule they gave me for at least 30 days and it would take at least that amount of time or perhaps a little longer to be pain free. As l followed the instructions it seemed my foot was getting worse instead of better so l called them and was again encouraged to keep following the schedule. After a little over the 30th day l took the archers they gave me and tried to return them because my foot had gotten so bad l could hardly walk. I was literally in tears because of the pain. They refused to take back the archers and refund any portion of my **** ****** account.. I was deceived into thinking this was going to help me and instead it made my foot even worse. These insoles are garbage and l feel l deserve to have a full refund This business is using us elderly ones for gain only and could care less if we are suffering when the product does not help us at all.

  

  Business Response

  Date: 06/12/2024

  We are sorry to hear about the issues our client has experienced with adjusting to their new supports; we are committed to finding a solution to best support her. It's possible that the client may have inadvertently deviated from the recommended time increments during her adjustment period, which could have contributed to her current concerns. Additionally, even subtle adjustments in size, strength, or style can significantly enhance comfort and effectiveness. During the Free Demo completed at our store by our client on March 25, 2024, our client was told verbally about our Return Policy while still being in the Fitting Room. Once she verbally agreed to our Return Policy, we went to our Point of Sale, where you can see our posted Return Policy, which is visible to everyone that comes into the store (please find the posted Return Policy picture in the attachment). Once the purchase was completed, the specialist reminded the client about our Return Policy and the client acknowledged by writing their initials in the receipt (please find the signed Return Policy in the attachment). We would extend and invitation to the client to re-visit the store, and we can provide further guidance during the adjustment period and assist her in achieving success with her supports.

  Customer Answer

  Date: 06/18/2024

  This is in response to the message I received yesterday concerning The Good Feet Store. Because of my age and never driving to Avon I was offered a ride by a lady in my congregation. This person is Michelle B**** and she was with me the entire time I was being taken care by the sales person who was Jenn B. Jenn completely assured me that if I followed the instructions on the paper I was given I would be totally pain free within 30 days. Instead, as time went on, I continued to follow the exact instructions because I was told I would have some discomfort for awhile after starting the program. However, my foot began to get worse instead of better. When I called them and let them know I was told to continue with the schedule I was given. By the end of the 30 days my pain was so bad I was in tears. I returned to the store again after finding another ride and that was when I learned there was no return policy. The program costs $1,701.61 I put the charge on my **** ****** account with ********* **** with no interest for 12 months. I was never told verbally or otherwise that I could not return the product. I was so convinced this was going to work I even paid $201.61 before the payment was due on my **** ****** account. My balance is now $1,500. On March 25th I also spent $165,00 for the sneakers I would need .I asked them to please credit my **** ****** account for at least $1,200. Even though it didn't work for me I was willing to pay $501.61 for the time they spent with me. However, they would not even take off the $1,200. If you want to contact Michelle B**** her email address is ********************   I have a care giver who can also verify I stuck. with the program as directed .If you need her name I will be happy to provide it, ****** ******

  

  Business Response

  Date: 06/20/2024

  Regarding the complaint filed by the client, we stand firmly by our policy and response as outlined in our previous correspondence. We have thoroughly reviewed the situation and remain confident in the actions taken. We're still extending our invitation to the client to return to the store for a review of the adjustment process. It appears there may be a misunderstanding regarding the system's usage during this process, and we're eager to provide clarity and support.

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited the Good Feet Store to purchase shoes on 6/29/23. Was sold arch supports. Returned 7/2/23 after seeing my Dr who told me my feet are normal and I need knee surgery not arch supports. Was told by store manger to dispute the charge. I did that and on 7/17/23 returned to the store after being denied my dispute. The store manger took my arch supports and Dr note and told me he would call by the end of the day to confirm my refund. I called on 7/19/23 after not receiving a call back. Left a message. On 7/21/23, Joe the manager called me to say that corporate was confirming that my dispute was not accepted and then would finish the refund. I emailed the dispute information from Amex to Joe on 7/21/23 right after the call. I have since followed up by phone and email with no call back. I have left messages with other employees for a return call. I have also not had a response to my emails. So as of today, 8/1/23 The Good Feet Store has my money and the arch system they sold to me for $1701.60

  

  Business Response

  Date: 08/30/2023

  Respectfully, we kindly request the closure of this complaint with the Better Business Bureau. The issue under consideration has been successfully resolved, and the refund has been processed. Attached herewith is evidence confirming the deposit of funds into Mrs. ******* account, and the client has verified her agreement with the chosen method of receiving the refund. If further information is required, please do not hesitate to let us know and communicate via email at *******************************.

  Customer Answer

  Date: 08/30/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****