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Business Profile

Plumber

Benjamin Franklin Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a plumbing leak going from my hot water tank to my washer. I called Benjamin plumbing.
    They came over on 10/27/24. I was in such a panic that I just had them do the work of replacing a fitting on my water line. They charged me $99 for the emergency trip and $ 608 for a new fitting.I'm 75 years old and have no clue on what they had done so I signed off on the invoice. When my son came over he asked to see the bill and then looked at what work had been done. I understand the $99 charge for the emergency trip. but they didn't give me a detailed invoice. all they did was show the $99 charge and a charge for a fitting for $608. When we called to find out how much they charged for labor, we were told they bill by the job. The part is a $20 part and all they did was cut the line and put the sharkbite fitting on. it took less than 15 min. They wouldn't tell me how much the labor charge was or how much they charged for the fitting.

    Business Response

    Date: 11/13/2024

    Thank you for bringing this matter to our attention. We value every customer's feedback and always strive to provide transparency in our pricing and quality in our work.
    Upon receiving this complaint, we promptly reached out to the customer to address her concerns. After reviewing her account, we identified a discrepancy in our billing records, which we have now corrected. We sincerely apologize for any misunderstanding or inconvenience this may have caused. The customer has expressed satisfaction with the resolution, and we anticipate that she will be updating or removing the review accordingly.
    Thank you for your understanding and for the opportunity to resolve this matter promptly.

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning, the owner of the company reached out to me and we have resolved this issue.

Benjamin Franklin Plumbing is NOT a BBB Accredited Business.

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