Customer ReviewsforLarson Tax Relief Inc

As a business professional I understand short term challenges can happen and you can learn a lot by how a company addresses their failures in response to making "things" right. To that end, I have never written a review like this. A thoroughly disappointing experience is the best description I can think of.My Recap: Larson had the kickoff call and drafted my account properly and shortly after that I found myself chasing them for answers. After many months, a change was made to who represented my account, *** ********************** cited unhappy customers and communication issues as the reason for the change.It was after this, that I learned the original person failed to communicate to me a settlement was reached with the state and upon resuming the services with a new person, I eventually learned that this lack of communication cost me nearly $1,400 in additional taxes as the state eventually revoked the offer. I communicated this to Larson, including *** Larson and even after providing emails from his own employees showing it was Larson's failure to communicate, they refused to work with me in any regards to a refund. As to the *** portion of their work, Larson filed with the *** and then closed my account prior to the *** accepting the offer, leaving me on a scheduled payment for months, where the *** finally came back and rejected the offer. I was finally told, there was nothing they could do. There were major gaps in communication and several changes to the team along the way. Section IV of my contract shows, "IV. LFI's licensed tax professional will continually communicate with Client to update Client of progress from **** work- product, including any proposed modifications to the resolution strategy. " I sincerely hope that my experience was an isolated one. I would caution people out there to investigate other options thoroughly before deciding on the best resource to represent them in such important matters.

We sincerely appreciate your feedback, and we want to express our regret that you are not satisfied with your recent experience with our services. We take great pride in our commitment to providing excellent customer service, which has been a key factor in our success over the past 18 years.

After carefully reviewing your concerns, we conducted a thorough investigation into the matter. Our findings indicate that there may be some discrepancies between the assertions made and our documented activities and communications with both you and the taxing authorities. We understand that situations like these can sometimes lead to misunderstandings and differing perspectives, or unrealistic expectations about what the *** should or will do.

It's important to us that our clients are content and confident in the services we provide. While we may have differing opinions about the events in question, we genuinely value your business and your satisfaction.

Once again, thank you for giving us the opportunity to address your concerns.

Excellent help. ****************** and his team were very attentive and showed great care and sincerity toward my case. They tried very hard and went above and beyond to assist me in anyway they could have. Highly recommended!!!!

Thank you so much for your business! We are thrilled that we help resolve your issue. - Larson Management Team

Larson was able to get the *** to completely void a debt that they were trying to collect past the time allowed. Professional, with regular follow-up to make sure that everything remained settled.

Thank you so much for your review. We are glad we were able to help! -- Larson Management Team

I engaged Larson Tax Relief several months ago to help with a federal tax lien, and could not be more pleased with their services. Their representative and associated team members were all helpful, pleasant, easy to communicate with, and most importantly, very effective. In short, I am EXTREMELY happy that I hired them to represent me, and consider the cost of their services to be money very well spent.

Hi, ****! Thanks for the great review! We are so glad we could help and we appreciate your business. -- Larson Management Team