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Complaint Details
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Initial Complaint
02/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I enlisted the help of Larson Tax relief at the end of the year in 2021. I paid them nearly $8,000.00 they spend over a year and did absolutely nothing to help my tax situation. They put junior people on my account after selling me with an experienced, knowledgable sales person whom I never heard from again after I signed the contract.Business response
02/27/2023
We completely reject ******************** claim that we only put low level people on his case as he was represented by Enrolled Agents in his entire time at Larson Financial, and it is standard practice that a Client will not hear back from the sales person once the client is turned over to our Client ******************* unless a meeting is specifically requested, and I am unaware of any such request.
I have looked into the details of Mr. ************************* I have reached out to him via. two voicemails as well as two emails to discuss the limits of our representation given the information he has provided us, and I have heard nothing back.
please assist.
Initial Complaint
01/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On Jan. 16th at 10:40 a.m., ***, a phone representative for Larson Tax Relief, at times during the call demonstrated a lack of customer engagement for my perception quickly noticed *** was insulting my intelligence. I became infuriated with his posture and phone etiquette that I brought it directly to his attention that I would not be treated in that manner. His reply, "Excuse me?" I repeated, "You will not challenge my intelligence, that's what I said." There was definitely tension during the call. I was appalled by ***'s handling of the call.Business response
01/18/2023
Customer response
01/19/2023
Complaint: 18819005
I am rejecting this response because: I called and was not able to speak with Mr. ****************************** So, I left a voicemail in his voicemail box to return my call. Ironically Mr. ********************** was did not answer the call but made it appear he was interested in hearing from other party. When Mr. ********************** is ready to discuss this matter to get closure I look to get a resolution as well.
Sincerely,
***********************Customer response
01/27/2023
In response, reconciliation at this time, I find that it is a trend of poor unprofessional mannerism at the Larson Tax Relief after speaking with Mr. *** ********************** who in his response addressed me as "that person." Poor taste of leadership and business practice and I spoke directly with Mr. ********************** at the Larson Tax Relief. At this time, I consider this closed.
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Contact Information
10170 Church Ranch Way Unit 450
Westminster, CO 80021-6071
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.