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Business Profile

Major Appliance Services

Appliance Factory & Mattress Kingdom

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Reviews

This profile includes reviews for Appliance Factory & Mattress Kingdom's headquarters and its corporate-owned locations. To view all corporate locations, see

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Appliance Factory & Mattress Kingdom has 28 locations, listed below.

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    Customer Review Ratings

    4.4

    Average of 174 Customer Reviews

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    Review Details

    • ZN

      Date: 02/23/2023

      POOR CUSTOMER ********************** AND RESOLUTION. Concerns about purchase of a Brand New Stovetop. Picked up product from warehouse, Some of the parts were hand wraped in pink and clear plastic. Went straight to store where purchase was made and showed to salesman "*****". He said he would get back to me and NEVER did. Scheduled for install in two weeks and never received a phone call back from salesperson. I called two days before install date asking why we are getting replacement parts for a brand new stove cooktop. He said he would order brand new parts vs. the replacement parts. Due to be installed 2-24-23. He never called me back and when I contacted him he said the manager would be contacting me. He told me that the first time I spoke with him and I never heard from the manager "*****". Our install is set up to be installed 2/24/23. The replacement parts were wrapped up and taped in pink plastic and stated on the packaging "replacement parts". What happened to the original parts that came with the stove top? NO ONE FROM APPLICANCE FACTORY HAS REACHED OUT TO ME OR RETURNED MY REPEATED CALLS! This is poor customer **********************, and I don't know what else might be missing in my order that I received from the warehouse on 2-11-2023. The manager won't contact me nor the sales person "*****" who sold this to us. Why are we paying regular price for a product that has been discontinued and the original parts have been replaced with "replacement parts" No one from the Sable store will call us to resolve this matter. ***** told me 2-22-23 that he would order NEW PARTS. But I don't believe he will. THIS STORE DOES NOT RETURN OR ADDRESS CUSTOMER'S CONCERNS. THEY JUST IGNORE YOU AND HOPE YOU GO AWAY. NO ONE HAS CONTACTED US TO DISCUSS OR RESOLVE OUR ISSUES.

    • Karl S

      Date: 02/08/2023

      I purchased a stove and downdraft system from store on 1045 Zuni street in Denver. I also purchased a 10-year warranty for both items. After about two years the downdraft failed, and I needed warranty repairs on it. Over the period of almost three months and four different appointments of waiting to get it repaired and reinstalled, I now learned that the reason they have not followed through on their scheduled appointments with me, was because they don't have any qualified person to reinstall my downdraft system. I was told repeatedly that they are able to make the repair and installation. But without even calling me, to let me know that they will not show up at their scheduled appointment, they forced me to stay at my home for an indefinite time. After numerous calls (as a said they never contacted me) I finally got an answer for a new schedule 6 days later. It is very unlikely that with their incompetent and dishonest history with me. that they will meet this appointment either. I also contacted the " Presidents" contact line 3 times and asked for a call back, and they never did. Looks like I am screwed with them and forced to take legal actions.

    • Eileen M

      Date: 01/16/2023

      the people are rude and the service is not very good

    • Erin K

      Date: 01/04/2023

      Buyer beware! Sold us a lemon of a fridge that was advertised as OPEN BOX - Fully Functioning. We went through a great deal of trouble in returning the unit but a refund was never processed as promised. Lost two full days of life + big headache. Will attempt to dispute charges through a chargeback to try to recoup over $1,700+. Steer clear.

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