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Business Profile

Major Appliance Services

Appliance Factory & Mattress Kingdom

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Reviews

This profile includes reviews for Appliance Factory & Mattress Kingdom's headquarters and its corporate-owned locations. To view all corporate locations, see

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Appliance Factory & Mattress Kingdom has 28 locations, listed below.

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    Customer Review Ratings

    4.4

    Average of 174 Customer Reviews

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    Review Details

    • Melissa C

      Date: 07/29/2025

      Excellent customer service!I had an urgent need to buy a freezer and the team at Appliance Factory worked quickly and generously to help me purchase and deliver a freezer same day.I highly recommend their service that felt very personable and swift under the circumstances.

    • Michelle H

      Date: 07/19/2025

      **** was very helpful and informative. I recommend this place. Best in ************

    • Kim G

      Date: 07/16/2025

      We have worked with **** at the *********/****** location numerous times. Hes very knowledgeable, friendly, and a pleasure to work with. We highly recommend him to all of our friends. We purchased the *** line made by **. We are very happy and absolutely love all of our appliances. Thanks again, ****. See you next time!

    • Sharon D

      Date: 06/19/2025

      I purchased a ** profile Refrigerator, on (5-25-25) from Appliance Factory store in ******, ****. Delivered on (5-31-25) The delivery crew was very unprofessional and did an extremely poor job. They removed the doors on it and put them on incorrectly, they are uneven and dont open and close as they should. The delivery guys removed my entrance door to bring it in. They broke the spacer on my door hinge. Then to find out the water pitcher wasnt filling, I contacted the store to inform them of everything . They had a service guy come and at that time I find out it had been pre registered on (10-1-24) . I requested a ***lacement and all I get is we cant ***lace it GE wont let us . Then they say we will send the someone to *** are you house door and correct the doors on the refrig. When you call they pretty much blow steam out their nose. I have made multiple calls , spoke with several different individuals. It seems they dont know anything. This was delivered on Sat.( 5-31-25 ) and I requested a ***lacement on (6-2-25) . All I get is we will take care of you , I got your back . I have tried to find the corp. office number cant find anything. You can leave a message on the so call President hotline with NO RESPONSE. When you purchase an item it should be functional not defective and if it is defective it is ***laced. Any ***utable company would ***lace it without the frustration and ***eated calls . I would not recommend this company to anyone

    • Veronica H

      Date: 04/05/2025

      It was a very good experience. They helped me to get the best deal. ***** ***** was very helpful and professional.

    • Andrew B

      Date: 03/31/2025

      **** ******** was incredibly helpful. The advice i recieved about the brands and the sizes was spot on for what i needed to know. The prices are great and competitive. The facilty is clean and well laid out. Thanks!

    • Mary C.

      Date: 01/11/2025

      Our salesperson **** ******* was friendly, exceptionally patient, and helpful during multiple visits, as we mired through the refrigerator and microwave options at Appliance Factory. He was well informed about the features of the many products and went the extra mile to get us any additional information to help our decision. He assisted us in considering new and open box models and allowed us ample alone time, yet was always checking in and attentive. His explanations were thorough and we felt he was invested in helping us find the perfect appliances for our needs. We had been to many of the big box stores but felt we had an enjoyable experience with **** at A.F.

    • Jay T

      Date: 01/01/2025

      ****** and ***** at the ****** sawmill location were so helpful and efficient, great prices I definitely recommend.

    • Jerry P

      Date: 12/09/2024

      ****** did a great job explaining how our new one and done washer works, we appreciate everything she said and how honest she was. I would go there for Appliances before ********** or *****. Thanks again, ******

    • John B

      Date: 12/07/2024

      Just had a washer/dryer combo delivered. I paid an additional fee for delivery and setup. The delivery person said everything was working, but when I put a load of clothes in the dryer the dryer does now spin. I IMMDDIATELY called the store only to get voice mail. I drove out to the store and told them of the problem. They said they would contact Whirlpool repair about getting if fixed. The salesman told me when I bought it that if I didn't work, they would send out a different unit. Basically I was told ..."too bad ... so sad ... we have your money."EXTREEMELY POOR CUSTOMER **********************!

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