Business ProfileforMt Princeton Hot Springs Resort

We stayed here memorial day weekend (28th-29th 2022). Room 55. I spent $500 for a resort stay at this establishment and the hot springs. When attempting to bathe my children after a day in the hot springs, my shower hot water did not work. I called the front desk and requested multiple times for a service person to adjust the mixing valve. I was ignored multiple times and eventually was told theres nothing they could do. Which I know full well is nonsense. Its a simple adjustment and I instructed multiple people how to do it but that I wasnt taking liability. They even asked me to fix it if they brought me a screwdriver! Im not the maintenance person nor is this my building. I was then told that they would send someone better suited but no one showed up at all and I just gave up on them being helpful or following through with what they told me. I paid for a service and features and didnt receive what I paid for. I reached out to them directly after we left and still have not received a call back. I dont need a full refund. I did use their facilities after all. I do however believe a credit is in order for basic facilities that were not functioning appropriately nor were addressed as was told along with many hours of my night wasted.