Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Deck Builder

FootPrint Decks & Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Reviews

This profile includes reviews for FootPrint Decks & Design's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FootPrint Decks & Design has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1/5 stars

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromTaylor C

      Date: 09/24/2025

      1 star
      ****** is one of the toughest people to try and get to stand up to his quoted scope of work. Gave them a lot of money to just have to wait over a month for them to even show up (to do nothing). Every excuse in the world from this company. Would strongly advise to not do any business with this company.

      FootPrint Decks & Design

      Date: 09/25/2025

      At Footprint, we strive to keep every customer informed and satisfied throughout their project. While weather delays are sometimes unavoidable in ********, we make every effort to communicate clearly and schedule work as soon as conditions ******** this case, our crews did arrive on-site ready to perform the work. Unfortunately, they were met with repeated hostility and profanity from the customer, who instructed our employees to leave the property. Similar behavior was also directed at our office staff during phone interactions. For the safety and well-being of our team, we exercised our contractual right to reserve work and cancelled the project.Despite these challenges, we issued a full refund of all monies paid, ensuring the customer did not incur financial loss.We regret that this experience did not align with our standards of professionalism and customer care, but we remain committed to honest communication, fair resolution, and respect on both sides of every project.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.