Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cell phone plan and an iPhone 13 mini 11/25/22 from Visible. I purchased the phone outright as it was a gift for my father who is on ******** Visible by ******** being a ******* subsidiary, are on the same network and my father is a ******* customer. He has been unable to use the phone. I spoke to customer ********************** who first indicated that he should be able to use the phone, then they indicated to call ******** then that he would have to switch to Visible and lastly that the phone is locked and he was unable to tell me when it would be unlocked. Due to this I requested a return of the phone to which I was told that it is now out of the 14 day return policy. When asking that this be escalated the representative indicated that they could not escalate this to anyone.

  Business Response

  Date: 12/22/2022

  Response attached

  Customer Answer

  Date: 12/22/2022

  Dear ********,
  
  Visibles policy online indicates, Smartphones that you purchase from Visible will be locked for 60 days after activation. After ************************************************************************************************************************ purchased fraudulently. Once the 60 day period following device activation expires, your phone will be unlocked."

  
  I have activated my account, however it was with my own phone and not with the device purchased as a gift. I do not know if/when the period started for the 60 day countdown for the device. I tried chatting with Visible to understand and the representative was unable to tell me. When I check the FCCs website it states to, "contact your wireless service provider to find out when and how your phone may be unlocked." I am still not aware of when the device will be unlocked. I understand the 60 day lock policy and the purpose, but I am completely in the dark and if Im not able to get this information or an unlock for the device then I would like the phone to be returned for a refund.
  

  Best Regards,
  

  *********************************

  Business Response

  Date: 01/10/2023

  If the device that you purchased as a gift  is not used on a Visible account with a Visible sim card the device will not unlock in 60 days. As mentioned in the initial complaint the device cannot be returned as it is outside the the 14 day policy. 

   

  Why does Visible have an unlocking policy?
  

  Visible wants to make sure that devices are available for members who want to activate and use Visible service and keep devices out of the hands of people who want to obtain devices without paying for them or otherwise drive fraudulent activity. To minimize fraud, newly purchased devices will be "locked" to work exclusively on the Visible network for a limited period of time. 

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an iphone from Visible. Visible shipped the phone via ****** ***** refused to give me the delivery. So ***** was instructed to return the phone back to the sender. Visible received the phone back, but failed to refund me in full.

  Business Response

  Date: 12/22/2022

  Response attached

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/1: Paid $25 for my monthly cell service (customer for 2+ ********/**: Got new phone (iPhone 14 Pro upgraded from my old iPhone 12 mini)Also 12/15: Unable to download eSIM, customer ********************** lines **+ people deep in chat-only. Rep tells me my account is on hold. I am without cell service that I'm paying for for days.12/20: I cancel service and move to another wireless provider 12/21: I ask for a refund, per their terms of service, "for every 24 hours you don't have service we'll refund you". The rep tells me I need to be a customer to receive money back. I was seeking both a refund for the time not having service (12/15-12/20) and the rest of the month I am no longer a customer (12/20-12/31). The rep tells me no, I need to be an active customer to receive a refund. This has allowed me to not get the refund solely because I have already changed providers.

  Business Response

  Date: 12/22/2022

  Response attached

  Customer Answer

  Date: 12/22/2022

  Complaint: 18623011
  
  I am rejecting this response because:

  - I acknowledge that Visible's refund policy states "I cannot have a refund while I'm actively paying for and using this service" and submitting a refund after the fact. However, it WAS within 24 hours of cancelling service with Visible; I cancelled service on 12/20/2022 at 5:05PM PST. I chatted asking for a refund in the morning of 12/21/2022, which was less than 24 hours. Furthermore, the 100 minute limit (and using 102 minutes) is outrageous, as is the data usage. Visible does not allow members to view their data, message count, or minute count. This seems like an unfair way the service provider holds onto secrecy over members who would otherwise not know how much they've used pertaining to the cancellation policy.

   

  If I am unable to get a refund for the service unused from 12/20/2022 through 12/31/2022, I am going to seek a refund for the dates I did not have service available to me (12/15/2022 through 12/20/2022). The Visible terms and conditions at their site, *****************************************************************, under "Coverage and Service Availability" state that "If you lose Service for more than 24 hours in a row and we're at fault, contact us at ********************************** within 180 days and we'll give you a credit for the time lost."

  Visible acknowledged through their chat service on their website, as well as through a case that was created on my behalf, that I did not have service, my account was under review and "on hold", and the tech team was working to resolve this. I was unable to use my new phone for calls, texts, or data for these dates, for which I am requesting a refund.

  Visible charges $25 a month, and for 6 days at $0.80 a day, I would request a $4.80 refund to my account. This is very clearly outlined in their Terms of Service.

  Emails attached include Visible's first email asking for verification of my identity when I started not having service on 12/15, Visible's "goodbye" email on 12/20, Mint's (new provider's) "welcome" email on 12/20, and "eSIM download" where Visible attempted (and failed) to restore my service issues.

  
  Sincerely,

  
  *****************************

  Business Response

  Date: 01/10/2023

  As per the Visible policy we are unable to offer/honor a refund once the account is terminated. Visible has thoroughly investigated the issue and no further action or refund will be provided.
  
  

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while I do not find that this resolution is satisfactory to me, I won't continue to waste my time with the unprofessional horrid business practices over at Visible.

  This case may be closed.

  
  Sincerely disappointed,
  
  *****************************

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16, 2022, I made the decision to buy service from Visible by ******** Visible by ******* told me I had to buy a new phone to use their service. I bought a ******* Galaxy S22 for $906.34 and financed this phone through the service Visible by ******* provided to me, Affirm. On November 16, I got an email from Visible by ******* saying they were having issues switching my number. I spent 20 hours on chat with various agents of Visible by ******* over the next week trying to help them get my service activated. Each time I would chat with them, theyd tell me well have it transferred by the morning. Id wait a day or two, then chat them again, and theyd tell me the number would be transferred in less than 24 hours. Visible by ******* kept delaying me over and over, and I trusted them to get this done. Finally, I told them I couldnt waste any more of my time or their time on this and I wanted a full refund. Well, of course the refund has to get processed the same way the activation issues get processed, so again I am forced to wait by email and by chat to get anyone to pay any attention to my case. Each time I chat with one of the customer ********************** representatives, they tell me that we will have the return label for you by the morning, or in 24 hours exactly the same answers I was getting for my phone getting activated. Now today, I just got a one sentence email the return window is up and you cant return the phone. I cant even describe how frustrating it is that Visible by ******* clearly pays no attention to cases- their customer ********************** representatives are trained to give canned responses, and clearly the person who wrote that email to me didnt spend any time looking over my CASES to see that Visible by ******* is at fault for all of this- the incomplete number transfer, and the reason I had to request a return late. I do not need a new phone with my current service. I want a full refund of the phone cost, $906.34 as soon as possible.

  Business Response

  Date: 12/19/2022

  Please see attached.

  Business Response

  Date: 01/14/2023

  Reponse attached

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Visible for about 18 months and never had a problem. I bought a new iphone 14 that was delivered on 12/13/22. After setting up the new phone and transferring all data and eSIM, the new phone has only the ability to make and receive calls. I cannot send texts, I cannot get cellular data (no internet). I have contacted Visible multiple times throughout the days, spending hours on website chats with them, attempting every troubleshooting method, even deleting everything on the phone and starting fresh, but nothing has worked. Visible customer ********************** reps have 3 times told me that this case needed to be escalated, and that I would get an email from their advanced technical teams. Every email with instructions were unclear, so I would have to login to a chat and wait in line to get clear instructions from support, and all of this for nothing. My service still does not work. I asked for a manager to call me to resolve this issue, and was told repeatedly that it is not possible. I asked for a call from advanced tech support, and was told it was not possible. The last chat I had, I asked for my phone to be unlocked so I can go to a new service provider, and they said no need, the problem is fixed. But my phone still will not send text messages or go online. And now this morning, I have been billed for their service that does not work! I do not wish to change service providers, because I dont want to go through the hassle of switching. I just want someone in a position who understands my problem to call me and work with me to fix it. Im done waiting in a chat room for someone to tell me to try the same troubleshooting steps that the rep the day before had me do.

  Business Response

  Date: 12/30/2022

  Response Attached

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Apple iPhone 14 from Visible, on Dec. 6, 2022. I already had a cellular plan from Visible, so I just want to switch service to my new phone and continue my service with them. I have been working for hours almost daily to get the phone activated fully so that I can use it. After working with at least 7 agents, they have not been able to activate the service. I am told it is a problem on their end of the service. It is not my device. I called Apple Support and they did a diagnostic test and the phone is fine. Visible Care Team agents also tell me it is NOT the device, the problem is on their end. Clearly Visible sold me a phone that they can not activate and support with their system. I have been without a phone for 14 days. Every agent is pleasant to work with, but they all tell me they are sending it to the experts, or the IT team and that they will stay on it until it is fixed. As of now the problem has not been fixed. Visible should not sell phones that their system does not support and that they can not properly activate. All I want is a phone that works properly.

  Business Response

  Date: 12/29/2022

  Response attached

  Customer Answer

  Date: 01/04/2023

  I returned the iPhone 14 that was the cause of the initial complaint. However, I have encountered an additional issue with Visible.

   

  I participated in Visible's Trade In Program.  I sent an iPhone 11 as my trade in.  It was received Dec.12, 2022.  Dec.31, 2022 I received the following email from the company that handles Visible's trade in program.

   

  **********************

  To:************************

  Sat, Dec 31, 2022 at 4:01 AM

  Offer Number:VITI66050000005326     Hi *******, Weve received your device and, upon inspection, have adjusted the offer. Please accept or decline the offer before . See below for details and next steps. Device and Offer Details Make:Apple Model:IPHONE 11 64GB - VERIZON ****:353975105939884 Trade-in Offer Amount:$0.00 Your device wasnt eligible for the following reason(s): Equipment Mismatch Physical Damage Whats next? Clickhereto take action on your adjusted offer. ***** also find details about the adjusted offer including device condition, photos and other information. Remember to accept or decline the offer before . If you accept the adjusted offer, youll receive your trade-in Offer Amount. Payment will be refunded to the method used to purchase your new phone within three business days. If you decline the adjusted offer, well mail your device back to you.If you dont take action before , the Adjusted Offer amount will be automatically accepted Thank you, Assurant Trade-in Team   The trade-in program is administered by the Signal. This company operates under the trade name Assurant. For more information, please refer to theTerms and Conditions. Please dont reply to this message. Replies to this message are routed to an unmonitored mailbox.   2022 ************** All rights reserved.CL10055-EM2-0521

   

  The email has a "click here" option to accept or deny the offer.  The offer is $0.  The email clearly states if I deny the offer my phone will be returned.  If they hear nothing, it means I accept the offer.  Also, in two places, it says the response is required "before".  They neglected to provide a date for which the response was required.

   

  Dec.31, 2022 I responded. I "clicked here".  It sent me to Visible's website.  I could not find any place that allowed me to accept or deny the offer. I then contacted Visible's Help Center.  The agent that I chatted with could not tell me where to find the option to deny the offer.  He told me I had to deal with Assurant. I called the number he provided.  Assurant was closed for the holiday.

   

  Monday Jan.2, 2023 I called Assurant.  I was told I had to deal with Visible.  I contacted Visible again.  The support agent tried to help, but there was no place on Visible's website to deny the offer I received.  He told me he took care of it and my phone would be returned. But, before our chat ended he informed me that the request had been denied internally because it had been too long.  It had been two days, I had tried to respond the day I recevied the email, and there was no date specified.  However, he was elevating my request.  I received an email from support closing my case.  I contacted support again today. I was told that I was too late in the denial and that Visible can't do anything about it because Assurant has the phone. They told me to call Assurant.

   

  Also, the **** number at the top of the email does not match the **** number of the phone I traded in.

   

  The whole trade in program is a scam.  I sent a working iPhone11 as a trade in.  They responded with an offer of $0 and are keeping my phone.  There isn't a mechanism available to accept or deny the offer. Visible and Assurant blame the responsibility of the Trade In Program on each other.

   

  Resolution: Pay the $150 Visible advertises for the iPhone 11 or return the phone to me.

   

  Thank you, 

  *******************************

   

  Customer Answer

  Date: 01/05/2023

  Following the filing of my complaint on Dec. 19, 2022, referenced ID #********, ******************** contacted me to tell me they were working on my case and would notify me when they had a solution. Today I received an email message saying the case had been resolved and they gave me two instructions to follow. Those instructions did not work. So, I contacted the help center for assistance. I found out that they had once again closed my file. The Care Team member on the chat could not figure out what to do, so he once again sent my case to an elevated level.

   

  Throughout this entire process, I have received four emails telling me they had resolved the issues with my phone. However the issues were NEVER resolved. Instead of actually finding out if my phone worked after each email, they just closed my case. I had to start over on the chat line each time.

   

  I received emails on Dec. 17th at 9:12 am,  Dec 18th at 12:51 am, Dec. 19th at 11:59 pm and today Dec. 21st at 6:19. They all said basically the same thing.  My issue had been resolved. Had I not continued to contact Visibles help center, they would have just believed my issue had been solved, because no one bothered to check to see if my iPhone was really activated. So now I am once again waiting for the higher level Care Team member to contact me.

   

  Visible clearly sold me a product they can not activate and support. Needless to say my case has not been resolved.

   

  *******************************

  ************************

  Customer Answer

  Date: 01/17/2023

  I returned the iPhone 14.  However, the issue of the trade in value of my old phone of $150 has not been resolved.  I have been working with Visible and Assurant, the other company involved, to either honor the $150 trade in value, or return my phone.  These were the choices provided in the emails from the company.  In the emails, there was an option to accept or decline the offer.  However, Visible does not have any means for the customer to accept or decline.  The Assurant representative has indicated that Visible will be sending the $150, but I have yet to receive notification from Visible or for that matter, any communication at all.

  Business Response

  Date: 01/24/2023

  Please see the attached document. The customer pursed an I-Phone 14 in the amount of $829.00 from Visible on December 6, 2022 after taxes the purchase price was $891.18. The device was returned and process in the warehouse and Visible issued a refund for the full purchased device in the amount of $891.18. Visible has thoroughly investigated the issue and no further action or refund will be provided.
  
  

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an issue since trying to transfer my visible service from my old Iphone XR to my new Iphone 13 pro. I would not be able to get data on the new phone, only calling was working. As visible does not have phone customer **********************, I have spent many hours waiting on the live chat queue and talked to many customer ********************** agents promising that they will fix it, but all failed to be able to resolve the issue. They claimed my case was escalated and I would get emails saying the problem is solved in the email, but the problem was not solved at all after following the instructions, and the email is not able to be responded to to tell them that, you have to keep waiting on live chat queues again. Meanwhile, I have been paying $25 for the service months while this is going on. They had assured me they would make things right and pay me for this month and more when this issue gets resolved but it did not get resolved. Now since I had no choice but to switch services, they will not pay me back anything, even for the month I had paid for now and not getting any visible service. This is ridiculous business practice, after spending countless hours trying to resolve the technical issue, they won't do right by the customer and refund the money for the ********************** I am not receiving and all of the time, energy, and inconvenience I endured while trying to get my phone fixed by their inept customer ********************** representatives.

  Business Response

  Date: 12/22/2022

  Response Attached

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ******************** for several years. Currently I have 4 lines and I was looking to add a 5th line. I tried and it asked me to put the **** of a compatible phone, so I put the one of the Visible phones we are not using. It turns out the phone is no longer accepted by the network. 3 of my phones bought from Visible are no longer accepted and when I asked why they told me it was because they were no longer supported by the manufacturer. The phones are a ******* A50 and 2 Motorolla Z4s. I checked, and the phones are not too old and they are still being updated (actually, one of the is asking to be updated right now)To buy a new line Visible wants e to buy also a new phone, and I can trade the ones that I have. The trade in value is $10, a comparable phone is several hundreds, and I don't need a new phone.There is no reason why Visible would not accept these phones as compatible considering they sold them to me. If they decided to brand them not-compatible any more, they might as well refund me what I paid for them.It is ridiculous that they are forcing me to buy a new phone that I wont use just to buy a new line when I have spare phones THEY SOLD ME that should be compatible.Also, at the end of the conversation, the representative decided to threaten me when I mentioned that I was going to submit complaints

  Business Response

  Date: 12/28/2022

  Response Attached

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18611486
  
  I am rejecting this response because:

  The statements are non-factual. I simply wanted another line. Getting a new phone would mean trading one of my phones for a less capable phone or buying a new one. Neither of those allowed me to continue to use the phones that I already bought from Visible. AT NO POINT I WAS OFFERED A COMPARABLE PHONE TO THE **** THAT VISIBLE RENDERED INCOMPATIBLE. ALSO, THE REASON STATED FOR INCOMPATIBILITY WAS THAT THE PH**** WERE NO LONGER SUPPORTED BY THE MANUFACTURER, WICH IS INCORRECT.

  It is regreteable that Visible does not understand that when they sell a $600 phone to a customer they can't simply say the phone is no longer compatible after 3 years. 

  It is also regreteable that Visible decides to engage in business practices that have been sanctioned ilegal several times with several carriers in similar situations even in class action lawsuits. 

  I have since contracted service with a different carrier and thank the BBB for your mediation in this matter. Although I am no longer persuing actions through this channel, I reserve the right to persue legal action at a later date as I don't consider the matter neither settled or closed.

  Once again, I greatly appreciate the BBB services in these matters.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for service back in October 2022 there was a promotion going that was stated on the website that if you brought your own phone, transferred your service and paid 3 months you'd get a $50.00 virtual gift card. I brought my own phone, transferred numbers and paid 3 months of service. I chatted twice with customer ********************** and was told that I did qualify but it hadn't been enough time yet to get the reward code. I chatted with customer ********************** today **/**/22 and they stated there was a bug on the website and I didn't qualify for the gift card. My account still states this is a promotional offer for me and that I can redeem it with a reward code.

  Business Response

  Date: 12/20/2022

  Response Attached

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company is completely unresponsive. I've been stuck without cell service for days now and they claim to escalate the case but I never get a resolution. I get an email like the below but nothing was fixed. support is utterly useless and I cant make or receive calls. Hi, ****! I am ******, with the Visible Care Team. We are reaching out regarding the eSIM activation issue. Thank you for your patience and understanding while we worked towards a resolution for you. We were able to confirm that the eSIM profile can now be installed from your end. Kindly login to your Visible account using the application, click on Get Started> Pick from where you left off in order to install a new eSIM profile on your device. Please make sure to be connected to a stable WIFI during the process. We are happy to have you as a member of the Visible family, and here for you 24/7! If you need assistance regarding any other issues, tweet @VisibleCare , tap Help in the app, chat in through the website, or send us a message on the Visible ******** page . If you have anything to add to your current case, make sure you reference [#********].

  Business Response

  Date: 12/21/2022

  Response Attached