Complaints

This profile includes complaints for Shea Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shea Homes

  9380 Station St Ste 600 Lone Tree, CO 80124

• 

  Shea Homes

  9135 Ridgeline Blvd Ste 200 Highlands Ranch, CO 80129-2392

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The floors in our new home are producing persistent squeaking sounds, particularly in the master bedroom, which is extremely bothersome. I have raised this concern during the construction phase and even before the closing of the house. Despite attempts to address the issue post-closing, the squeaking persists in the master bedroom, despite being attended to three times. We urgently require a permanent solution to resolve this ongoing problem.Additionally, we are experiencing recurring issues with the sensors of our home security system, as they keep detaching, rendering the system non-functional. This is a clear case of poor workmanship on ****** part. Despite numerous attempts to rectify the problem, it continues to recur. At this point, I have lost confidence in ****** ability to resolve the issue, and I am considering seeking an alternative solution. I am therefore requesting a refund for this unresolved matter.

  Business Response

  Date: 08/14/2024

  Thank you for the opportunity to respond.  Since close of escrow, Shea Homes has worked with the homeowners to address many requests, including alarm system sensors and floor squeaks.  Our low-voltage trade was dispatched to the home to re-secure sensors in September 2023 and February 2024.  We were not aware of any further issues, but these sensors simply attach with double-sided tape.
  
  Floor squeaks raised by the homeowners have been addressed on multiple occasions during the warranty period by the framer adding screws to the subfloor. Floor squeaks are fairly common in wood-constructed homes.

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22094891
  
  I am rejecting this response because:
  

  
   Thank you for addressing my concerns. However, I must point out that the issues I have been facing have been addressed three times, only to resurface shortly after each attempted resolution. Despite my ***eated requests for the floor specialist to address the problem adequately, they have resorted to simply adding more nails and screws, with over 100 being used in an area of less than three square feet. Despite their assurances, the problem continues to reoccur within a month of each supposed fix. The most recent ***air was completed in the last week of February, yet the issue resurfaced by the third week of March. The persistent recurrence of these problems in the same location suggests that the solutions provided are inadequate or that there may be an underlying issue that requires attention.
  

  Furthermore, the installation of the security sensors has been a complete mess. The way they have been installed is improper, with insufficient space on the window cover, leaving less than 2 cm of width on the window frame. This makes it challenging to install the sensors and indicates a construction flaw. Even after being fixed three times, the sensors continue to peel off. At this point, my only recourse seems to be installing entirely new wireless sensors on all windows and doors to address the security concerns for my family.
  
  Having invested 1.5 million in this house, it is unacceptable to deal with these recurring issues, such as having to glue sensors back in place every week or risking a malfunctioning home security system.
  
  I have provided emails communications with the construction supervisor from before closing and warranty *** from after closing talking about the same issues. If you require additional evidence from before the closing, such as videos and pictures of the aforementioned problems, please let me know, and I will gladly provide them.

   

  Sincerely,
  
  Raventh Tatineni 

  Business Response

  Date: 08/30/2024

  Thank you for the opportunity to respond once again.  As previously stated, since close of escrow, Shea Homes has worked with the homeowners to address many requests, including floor squeaks and alarm system sensors.  Floor squeaks raised by the homeowners have been addressed on multiple occasions during the warranty period by the framer adding screws to the subfloor. Floor squeaks are fairly common in wood-constructed homes, and Shea Homes has taken all customary and reasonable measures to address the homeowners concerns.   With respect to alarm system sensors, Shea Homes has confirmed that the sensors were installed by our low low-voltage trade in accordance with Shea Homes (and industry) standard practices. To the extent the sensors have been removed or displaced, that would be an item within the homeowners control, and an item of homeowner maintenance.

  Customer Answer

  Date: 09/02/2024

   
  Complaint: 22094891
  
  I am rejecting this response because:
  

  Thank you for your thorough response regarding the issues weve raised. I appreciate Shea Homes' efforts to address our concerns, particularly with the floor squeaks and the alarm system sensors. However, I feel it is important to provide further context regarding these issues to ensure we come to a better understanding of the problem and get to reasonable expectations.

  Firstly, concerning the floor squeaks, I want to emphasize that despite three attempts to address this problem, the underlying issue has not been resolved. We have been patient and understanding, but the ongoing noise continues to affect our comfort in the home. I understand that floor squeaks can be common in wood-constructed houses, but the persistence of this issue suggests that there may be a deeper problem that requires further investigation. I would appreciate it if the team could conduct a more comprehensive assessment to identify the root cause and provide a proper fix but not just by adding more nails alone.

  
  As for the alarm system sensors, I would like to clarify the specific issue we are facing. The problem lies with the window frames, where the available space is less than 0.5 cm (or less than 0.2 inches). This insufficient width does not allow for proper installation of the sensors, resulting in them falling apart. ( See attached few images ) The inconsistency in the frame widths has led to this issue; I have observed that in areas where the frame exceeds half an inch, the sensor sticks properly without any problems. This inconsistency raises questions about whether the installation was aligned with the proper standards or if there was a miscalculation in the framing process. 
  

  I would like to understand whether this issue is a result of the builder's oversight or if it falls under the responsibility of the low-voltage trade. Regardless, it is crucial that we find a solution that ensures the sensors are securely installed and function as intended. If not, I will have to install all new wireless sensors.
  

  In conclusion, I want to emphasize that all the issues mentioned existed prior to the closing of the house. Unfortunately, your trades did not adequately address these problems, as they lacked a proper understanding of the underlying causes. This is the reason we find ourselves in this situation. I believe that with a collaborative approach, we can address both the floor squeak concerns and the sensor installation problems effectively. 

  Sincerely,
  
  Raventh ********

  ************

  Business Response

  Date: 09/20/2024

  Thank you for the opportunity to respond, again.  As previously stated, Shea Homes has taken all reasonable measures to address the floors and the alarm sensors. Specifically, the alarm sensors were installed to industry standards and secured correctly at close of escrow.  Respectfully, Shea Homes declines to take any further action on these issues.

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22094891
  
  I am rejecting this response because:

  I'm receiving the same response from you repeatedly. If you believe everything was done according to industry standards at the close of escrow, why have you been making repairs for the past year? Have you reviewed all the services performed at my home? Three sensors were missing at the time of closing and were only installed after a year, so how can you claim everything was satisfactory then?
  
  Regarding the floor squeaks, why have your contractors repeatedly fixed the same area? According to ****** engineers and your flooring specialists, a valid floor squeak issue is defined as one that can be reproduced consistently in the same location, indicating a defect. These issues existed even before the closing.
  
  Additionally, you've mentioned that everything meets industry standards. Could you please specify which industry standards you are referring to concerning the flooring and window frame/sensor issues?

  Sincerely,
  
  Raventh ********

  Business Response

  Date: 10/08/2024

  Shea Homes has responded to this complaint multiple times.  We will not be taking any further action.

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22094891
  
  I am rejecting this response because:

  I believe we can easily resolve this issue, but I'm unsure why **** is so reluctant to accept responsibility and address it. I kindly ask you to discuss this with your supervisor or manager to find a solution. I would prefer to avoid involving the media or legal channels, as that would be a waste of time for both of us and could impact your reputation as a reputable builder in Colorado.
  I am confident that this issue stems from a construction mistake by ****, and I have gathered ample evidence from the construction phase to support my claim. We did not invest our hard-earned money to create something that lacks durability.
  Please take the time to consider this and let me know how you would like to proceed.

  Sincerely,
  
  Raventh Tatineni 

• Initial Complaint

  Date:12/16/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new **** home in 2021. During the walk through with the warranty person, ****** we found a fair amount of problems. The biggest issue we had was the windows. The beading around the windows were falling out. Not on 1 or 2, but the entire front of the house. The beading has completly come off on some of the windows and ***** and his boss, ******* have yet to respond to our emails. Second, we had grout issues, where they had some grout missing or had fallen off. The repair person finally came out to fix this, but with a completly different color then the rest of the grout. *****'s response was, "it kind of looks cool". It is a black line around a light coloring, and looks aweful.

  Business Response

  Date: 12/20/2022

  Shea Homes has been in contact with the homeowner, and has scheduled an appointment with the Complainant to assess the issues raised.  Thank you for the opportunity to respond.

  Customer Answer

  Date: 12/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have scheduled the repairs. It took a BBB complaint to have them call. The issues they were made aware of 9 months ago, during the first walk through. Why was it not scheduled then?
  
  Sincerely,
  
  ***********************