Business ProfileforFitness Cycling Lone Tree LLP

On October 25, 2021, my best friend reached out to CB on my behalf to cancel or postpone our memberships due to having Covid. On October 26, 2021 owner responded stating that she would freeze memberships for one month. However, friend informed me that she was sent a text message by the owner asking her if she would be unfreezing her membership. She told her "No" she wouldn't be. This led me to believe that our memberships were contingent upon being unfrozen by her with our permission.On May 12, 2022, I noticed I was being charged for the last few months. I spoke with ******* that day who reminded me that she got a text from the owner asking if she wanted to unfreeze her membership, whereas I was not afforded the same courtesy despite her contacting the owner on my behalf during our Covid quarantine. After my emails went unanswered, I contacted my bank to dispute the charges. It seemed the fitting thing to do to get my money back when they were charging it without my permission and ignored my attempt to contact the owner and resolve the issue.On May 17, 2022, a Dispute was initiated with ***** Fargo. On May 18, 2022 the Dispute was updated with "Information Received"On May 26, 2022 the Dispute was updated with "Information Received"On June 3, 2022 the Dispute was updated with "Information Received"On June 11, 2022 the Dispute was updated with "Information Received"On June 16, 2022 the Dispute was updated with "Waiting on Merchant"On June 19, 2022 the Dispute was updated with "Information Received"On June 26, 2022 the Dispute was updated with "Credit is Permanent"On August 23, 2022 I received a notice of collections. I called ***** Fargo on this date to see if they had any further information regarding the dispute. They let me know, and provided proof, that the merchant "Accepted Liability" for the charges, the owner knowingly accepted that my dispute was valid. So they accepted liability, only to send to collections? Horrible business practice!