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Business Profile

Home Improvement

Lifetime Construction, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lifetime Construction installed a new roof on my commercial business in *****, **. In late May during a rainstorm the roof leaked in one area. I contacted them on June 2nd, 2024 and they said to take a garden hose on the roof and let it run for a while. He didn't think it was the roof that was leaking. I informed him there was a significant crack and water is breaching through this area. The next day I took a hose and sprinkler onto the roof and within seconds water was leaking into the structure. I sent a video of this to Lifetime and received a response, "I will come by next week. We will be out in *****, and I will take a look at it. I'm sorry this is happening". Today is July 25th, ******************************** regarding this matter! I left MULTIPLE messages and I do not even get a return call or text. Lifetime Construction is nonresponsive.

    Business Response

    Date: 09/11/2024

    This customer complained about a leak that was in the neighbors roof. I spoke them and explained and showed them that the water was coming in from the adjacent roof. I will go back out there and show them again. I know how important our BBB rating is so I will fix a roof that is not our responsibility. Please call me with any questions. 

     

    Also- Please take ***** Lego off of our account. He is no longer part of the company. Also- please put me down as contact. Thanks and call with any questions.

    Business Response

    Date: 09/12/2024

    ******

    This customer complained about a leak that was in the neighbors roof. I spoke them and explained and showed them that the water was coming in from the adjacent roof. I will go back out there and show them again. I know how important our BBB rating is so I will fix a roof that is not our responsibility. Please call me with any questions. 

     

    Also- Please take ***** Lego off of our account. He is no longer part of the company. Also- please put me down as contact. Thanks and call with any questions.

     

     

    Welcome to the Top!
    *************************

    President
    Lifetime Construction
    www.Lifetimeconstruction.org
    ************
     

    Customer Answer

    Date: 09/20/2024

    Dear Selena:

    Please note that I am the owner of Thoughts In Bloom, a retail flower shop whose business address is ***************************************; 81052.  In addition to this property, I also own ****************************************************************; 81052.  I have, in July of this year filed the aforementioned complaint on Lifetime Construction due to the lack of response from said company to repair a leak to the roof on the property located at ************  The terms of the original agreement to replace the roof on said property contained a 10 year workmanship warranty.  The roof had been replaced in June 2023 and by April 2024 had leaks.  After numerous attempts to contact the contractor concerning this matter went unanswered, a complaint was filed with your company.  The response from ******* ***** to the BBB as an outright lie.  The problem with the roof was not anywhere near a neighboring roof, but instead four feet from the edge of the roof.  After a demand letter was sent from my attorney to Lifetime Construction and its owners separately, ******* ***** finally came to the physical location for inspection.  ******* ***** then found that indeed there was a workmanship problem with the quality of his team's work.  To date, a patch has been applied to the roof.  Until bad weather occurs, it is impossible to tell if the patch will hold or if a problem still persists.  I feel that the 4.5 star rating is not a fair representation of this company.  I now have an attorney bill to pay as I feel that ******* would not have held to his workmanship warranty without the threat of legal remedies.  I was out of town on work matters and was not able to respond within the 7 day window afforded by the BBB.  Inasmuch as it took several months for Lifetime Construction to respond, I feel it fair that my response as to the poor quality of communication and lack of responsibility on ******* ******* part be attached to his BBB record.  Other patrons have a right to know of this matter when they are researching Lifetime Construction.

    Please contact me should I be of assistance in providing more information on this matter.

Lifetime Construction, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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