Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property's (1719 Spring Water Pt., ****************, **) sprinkler system is illegal connected to the plumbing system and property management company (Holland Team) and owner are denying it. As former tenants, we spoke with the Emergency Fire employee directly, who informed us of the illegal connection. When I informed the property manager of what the employee discovered, I received no response back.Property management company has kept our security deposit and is, additionally, charging an outrageous fee for cleaning services and cat hair removal from the air ducts. Our cat is *** certified, but the property management team is demanding payment for the cleaning regardless.

  Business Response

  Date: 08/04/2024

  Ms *****, 

  We have addressed this issue already through multiple emails, and I am sorry you are not satisfied with the previous responses from our employees. You did receive an appropriate response back to each of your emails. As already stated to you, the *** status of your pets does not protect you from being charged for damage or cleaning fees due because of the animals, the *** status does protect you from having to pay a pet deposit, pet rent, and from a landlord denying you into no-pet housing. Ultimately, you are responsible for any cleaning charges or any damage restoration from the animals regardless if they are *** status pets or normal pets. We fully comply with all fair housing laws including those regarding *** pets.  

  We do not mark up any maintenance, repair, or cleaning charges. The amount on your disposition letter is exactly the amount of the bill. You were provided with receipts. The cleaning charge is appropriate. 

  The owner of the property has been informed of your comments regarding the sprinkler system, and he is certain that the system was built properly, to code, and was inspected by the building department at construction and is certain it is not "illegal". You may have misunderstood the sprinkler employee when they came to repair the sprinkler system after you damaged it. The property was built in 2019/2020 and was built to the correct code at that time and fully inspected by Colorado Springs Fire as well as the ************************* Department at construction. 
  

  Thank you for your message, and we hope this resolves any concerns that you may have. 

  Sincerely, 

  *** Holland

  Listings.com

• Initial Complaint

  Date:03/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a recent complaint against property management company seeking refund of my security deposit 3/24.The complaint was closed because the landlord was still within the 60-day window to return deposit.On 3/23/24 received a letter from landlord with itemized list of deductions and even a balance owed by me.This property management company has demonstrated deceptive business practices during my entire rental history with them; has negative online reviews from other former tenants that depict my exact experience.I have attached my rebuttal and evidence to refute all of their allegations.I want my security deposit refund and my *** pet deposit of $500.00 that was unlawful for them to require from me.

  Business Response

  Date: 03/26/2024

  The complainant was sent an itemized accounting of the deposit per the ******** Statutes within the required timeline. It has been documented that the complainant caused multiple thousands of dollars in damage to the property, and also failed to pay rent while still living in the property, and violated the lease in numerous ways on multiple occasions. Due to the actual property damages caused and the willful choices of the tenant, the complainant actually owes the landlord money beyond the deposits on file, and an invoice was sent to the complainant.  In an offer to settle, the owner agreed to charge her for far less than the full amount of the multiple thousands of dollars of damages that she caused to the property during her tenancy.  As the letter states, should the complainant not accept the settlement offer, the full amount of the entire damages will be pursued by the owner.  An offer has been made to the complainant to pay far less than what they actually owe. 

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible ! My husband and I been renting from their property for a year in a half now. Since we moved in weve had problems on top of problems with this property company. We have expierence rats; multiple infested we found at least 8-10 rats running around in this house on day 1. We submitted maintenance request and it took them almost 3 weeks to send an exterminator. The fence that leads to the backyard has been down since we moved in. We informed the lady who did our walk through tour and they sent someone to fix and the next day it was back down. They literally placed a stick against it to hold the fence up. We have a small dog and our dog has gotten out multiple times due to this fence, we have also had stray animals in our backyard due to the fence. We have experienced flooding and plumbing issues. It was so bad that there was f**** coming from out the shower and running onto the floor. Our washer and dryer have stopped working so many times until the point we had to go to a washerteria to wash clothes. Every time they send someone out for the plumbing and flooding they always charge us when we first moved in we experienced flooding we didnt even have all of our things unloaded. We pointed that out to them and they still charged us.I have reached out to a supervisor on 2/11/24 about breaking our lease early due to the issues above mind you our lease is up in May. ***** stated she will reach out to her supervisor I have been emailing her since then because I have not heard back from her supervisor. ***** states in every email that her supervisor and the maintenance team are going over the lease. I keep calling because I have not received an update.

  Business Response

  Date: 03/21/2024

  ***************, we dispute all of the allegations in your complaint.  Many of the statement you made are not factual, and are far from the actual truth. However, the owner did let you out of your lease with no penalty.  The owner of the property also did not charge you for the thousands of dollars in damage that you did to the property during your tenancy. Since you have moved out of the property early, at no penalty to you, this complaint is closed on our end.  We wish you the best of luck. Sincerely,  *******************************.

• Initial Complaint

  Date:02/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a former renter of ***************************************************** from 11/1/2021 through 1/19/2023. This property, according to ********************** is owned/deeded by Spring Dae, LLC which ****** Holland of Listing.com/Holland Team Property Management is the registered agent of. Even though my 3rd and final rental lease did not expire until April 1, 2024, I was left no other option (and was offered out of lease without penalty) as the property management company/owner refused to clean the **** system in spite of being notified of the overwhelming evidence as to the health hazards. This was only 1 "health/safety" issue of the property. On 1/2/24 I gave notice to vacate by 1/19/24 and my intention to withhold rent until the issue was resolved.As of Jan. 19, 2024, Listing.com advertised on every online renter site that the property was immediately available. The above referenced parties publicly demonstrated that this property was cleaned and suitable for immediate occupancy upon my vacating it. The property was rented/occupied by 2/1/24.I previously agreed with the Holland Team that I would use their moveout service of carpet cleaning which I would assume is a competitive rate of $200.00.I have communicated via email to ****** Holland, ******************************* that my original security deposit of $2150 minus $200.00 would leave a balance of $1950.00. The $500.00 pet deposit for my registered *** dog, as per CO Law, landlords cannot charge a deposit for service/emotional support animals.That would bring the grand total of $2450.00 that I am owed by Listing.com/Holland Team.The unethical/deceptive issues and experiences I have had as a renter are endless and will be brought to the attention of governing bodies i.e. ************** refuse to be victim, ripped off by this company as previous tenants have also experienced according to other consumer reviews.

  Business Response

  Date: 03/01/2024

  It is highly inappropriate to use this forum at this time, and I request this complaint be dismissed with prejudice.  ******** law and the signed lease agreement allow 60 days for an accounting and return of deposit to a tenant. As the complainant admitted in her complaint that she vacated the property at the end of January 2024, the law and the lease allows until the end of March 2024 for the return of deposit (60 days). She filed this complaint in under 30 days of vacating the premises. This complaint is inappropriate. Furthermore, she admitted in her complaint that she illegally withheld her January rent, despite continuing to live in the property which remains unpaid. We dispute her statements regarding any reference to condition of the property. Lastly, the tenant has already threatened litigation in regards to this matter in several emails to our office. Since litigation is pending, a BBB complaint is inappropriate until the legal matter is resolved, we feel her premature complaint is to unfairly gain leverage in litigation.  For these reasons this complaint should be deleted, removed from public record, and closed with prejudice. Thank you. 

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21336070
  
  I am rejecting this response because:

  It is NOT inappropriate to file complaint with the Better Business Bureau regarding the unethical practices of a local business.
  Due to the history of this landlord, experiencing financial exploitation as a tenant i.e., attempts to collect additional deposits in exchange for yard restoration, same day retaliation for reporting housing contaminated water supply to the ************* unlawful pet deposit, attempting to charge full month rent for what should have been 19 proration, the violations are endless and the process, return of the security and pet deposit by this business demands public accountability and to the BBB.
  The landlord is distorting timeline facts in that I vacated the property Jan. 19, 2024; this is not the end of that month. Only after emailing the landlord for an accounting up and getting no reply, did I file a BBB complaint on Feb. 23, 24.  That is OVER 30 days from my vacating the premises.
  According to ******** Law C.R.S. ********* Warranty of habitability (2023) the tenant has a right to withhold rent until the landlord makes repairs that effect the habitability (health & safety) of the tenant. The landlord refused to repair/clean the **** system during my occupancy.
  The evidence is overwhelming as to the condition of the property and also on county utility records (moderate to severe corrosive gas, electrical and water lines directly supplying the residential building. The landlord was aware of this when originally renting me the property in 2021, did NOT disclose, an act in of itself of violating of Warranty of Habitability Law. Furthermore the exterior of the property suffered significant hail damage to roof/siding/window screens 6/23, which the landlord received insurance claim payment in a timely manner and did not do repairs during the remaining 7 months of my occupancy.  So far kept the check and I suspect landlord will attempt to deduct window screen repair caused by said storm he has already been reimbursed for.
  Again, landlord is distorting fact.  I have made NO communication, threat or have intention to bring legal action have my security deposit refunded.
  THERE IS NO LEGAL LITIGATION PENDING OR INTENT ON MY BEHALF against the landlord.
  Any previous written communication to the landlord concerning civil litigation was during my occupancy and mandated by C.R.S. ********* Warranty of habitability (2023) to give notice of intent if repairs are not made in 5 days.  I am NO longer a tenant of any property, thus making future civil litigation to resolve past renter rights violation by the landlord a moot point and baseless.
  Pursuing business agencies that oversee, intervene, and monitor the resolve of conflict is well within my civil rights and necessary given the dishonest & unethical business practices of this landlord.  The accusation it is an action to gain leverage is absurd when there is no intent OR pending litigation.
  Regardless of the 60-day rule to return a security deposit,the landlord could not simply reply it is being processed, provide accounting or target date for mailing of said refund.
  The landlords response to this complaint is historical demonstration of distorting facts and intentional lack of transparency,accountability of business practices.
  This is a valid complaint and warrants to stay open until it can be closed as resolved, only when the landlord resolves this matter.
  As a matter of consumer protection this complaint and any resolutions deserves to be of public record.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/05/2024

  As previously stated, ******** law allows for a 60 day timeline to account for a ****************. We are still well within that timeline. For that reason alone, this complaint should be immediately deleted and dismissed with prejudice by your organization. We refute all allegations made by this former tenant. I have no further comment on this issue until such time as the legally permitted 60 day timeline has expired. It is highly inappropriate to allow a tenant to make wild accusations in this forum when there is still a statutory given time to return an accounting of the *************** that has not yet expired. 

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21336070
  
  I am rejecting this response because:
  The Property Management company; Listing.com, Holland Team, ****** Holland (Holland ************ owner and employing broker of *******************************), ******************************* employed by Holland Team (****** Holland) as Operations Manager; and is owner of Big Eared Dog LLC (who contracts maintenance services to Holland Team) and romantic partner to ****** Holland; In Short is an exploitive LLC shell game.

  This company has demonstrated the typical "renter" experience of "passive-aggressive" behavior. To first ignore until they can't and then reply with "inappropriate" response. Accusing the complaintive of voicing grievance via an inappropriate forum. Previous Yelp reviews have gotten the same "cut & paste" response on public record.

  They wait until the 11th hour for first response and then aggressive, immediate. Same theme-they are a business following the law and "victim" of a one time disgruntle renter.

  This needs to STOP. These are a handful of ** licensed *********** agents who have partnered and figured out a system based on "the letter of the law" to capitalize and financially exploit the system, naive renters for their gain.

  FACTS and Public records by governing agencies and utility providers do NOT lie!

  Holland Team is not such a large corporation that it takes up to and at least 60 days to process a security/pet deposit refund.  The property in question was immediately shown upon vacancy notice; rented and occupied within 12 days of vacancy.

  Come On!!!

  This is what this company; these people do as unethical business practices. They NEED to be exposed and held accountable - PERIOD.

  ****** Holland, Colo Licensed *********** Agent EA.040025724 has experienced **** penalties in the past for his business practices. Instead of learning from that experience he has orchestrated business practices, employing romantic partner (*******************************), friends/associates, managerial dictatorship to financially exploit the legal system and vulnerable renters without choice or voice.

  My accounting ledge reflects I have paid my rent 4-6 months in advance and ONLY based on false advertisement (Listing.com still uses) AND "Warranty of Habitability" ignored issues has any and all of this escalated.

  SIMPLY be transparent, accountable and RESPOND as to the process of security/pet deposit refund. Receipts for carpet cleaning and when/how the estimated amount of refund $2450.00 is made and how "registered/trackable" delivery.

  If this Licensed *********** ****** ******* owner is TRULY ethical and compliant with the law...STOP the "passive-aggressive-narcissistic transference" by the girlfriend *******************************.

  Respond to the complaint and Better Business Bureau with an exact, publicly transparent accounting of security/pet deposit refund and when it can be expected to be received!  Very simple for a ligament business and those professionally licensed by the *****************.

  Anymore protest is reflective of their business/inter-personal behavior and practices. They honestly need to be accountable to ****, CSS, CAG offices...they PREY on low income renters; treat them as such. I'm none of those and my profession and financial accounting records reflect my position.

  RESPOND to BBB with transparently of accounting records, process and accountability.

  The DEMANDS by you are for "deletion with prejudice" is a ploy to protect you licensure and continuation to exploit consumers. PERIOD.

  Lastly, your next reply if again indifferent, it will compel me to involve **** and ** AG. I simply want my deposit monies refunded immediately with transparency.

  Sincerely,
  
  *******************************