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Business Profile

Marketing Programs

Madwire
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Marketing 360 or madwire. (Same Company)Took $12380 To help my sole proprietor small company, grow up. They promised me the world. And In 4 months I have only one Job

    Business Response

    Date: 11/03/2023

    Hi, ****! Our team has been trying to get a hold of you and are eager to address and resolve your concerns. Please contact our main line at  ************ and ask for *****************************. Thank you!

  • Initial Complaint

    Date:08/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Patrick called me Friday after I clicked on an ad I hired this company and was throttled into paying $6500 which I canceled within three days fast forward four months later I’m now being charged $50,000 and they will not refund me my money stay away from this company. This is a complete scam. I hope people read this and I can help them.

    Business Response

    Date: 11/08/2023

    Hi, John. Our team has been trying to get a hold of you and are eager to address and resolve your concerns. Please contact our main line at 855-773-8171 and ask for Sara Cagle. Thank you!

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They completely sold me on their ability to build a website and market my new business. I was ready. I provided them with all info requested as soon as possible (week one) they did not seem to hear me. I was continuously asked for the same info. They did not present any work at all for the first 2 months and when they did it was not what I had asked for. Then they say I will have to pay a fee monthly in order to access my web page they created with my help. If not I will not be able to use or adjust anything. I spoke on day one saying I did not want that I confirmed with them I would own my own page when completed meaning free to do as I please. When I said something they marked my account as canceled even though I was previously told I could not cancel. In the end after spending around **** I got nothing. But lost time and business. Very disappointing

    Business Response

    Date: 11/03/2023

    Hi, ******! Our team has been trying to get a hold of you and are eager to address and resolve your concerns. Please contact our main line at  ************ and ask for ***************************. Thank you!

Madwire is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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