Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  from: ***** ****** <***************************************************************>
  to: ***** Look <**********************************************************************>
  date: May 2, 2025, 8:33 AM
  subject: General Release for ***** *****

  Hi, *****!
  
  Attached is the general release for ***** *****. Thank you!
  
  Best, 
  
  ***** ******
  Director of PR & Community Relations
  Madwire Marketing 360
  
  Direct: ************
  Main: ************
  Web: ************************** / *****************************
  Social: ******** /  ******* /  Instagram /  ******* /  LinkedIn
  
  
   One attachment
   

   

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue has been resolved, please remove this complaint.

  Thanks,

  ****** ****

  g the wasteful ads it created with products from our site that were not of our choosing, and with campaigns types that we not functional.This was a scam to run ads and expenses without our permission and would like lead to a lawsuit of over $100k in damages, business loss, and criminal ********** this point, I would accept a full refund of what I had paid Madwire minus your stated yet unvalidated ****** expenses (which I show was $3300 but will accept the amount you stated) of $3974.37. The total charge was $9885 and this leaves $5910.63 to be refunded to prevent legal action seeking a much higher amount including actual damages and criminal charges. Upon refund payment I will remove the *** code that was added to our site and replace what was there, to the best of our ability given the Madwire did not provide what was overwritten. The Blog page has been deleted since it was not truly a blog. Please reply with your companys response.Sincerely,****** ****

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22910350
  
  I am rejecting this response because:
  
  

  1) **** confirmed that social media posts WERE running in January 

  2) no confirmation that work was completed was shown, I was shown the same plan that I rejected last year in favor of ads running.

  3) No evidence of any work that was actually completed such as specific content added and dates added was provided

  4) one $300 charge presented on the plan was for a new page that I created myself, just an example of the lack of clarity or proof of work done based on the manual spreadsheet put together by Madeira.

  i do not accept the 2 week late response from **** and her sever lack of understanding of the situation as a resolution.

  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 02/10/2025

  Hi *****, 

  **** let me know that you guys were in touch on Friday working on a resolution. She also confirmed that we are not running any ads and that content work was completed. Please continue to correspond directly with ****. Thank you!

  Customer Answer

  Date: 02/23/2025

  Despite speaking on the phone since this complaint with Madwire, I still have not received a refund for the January amount billed that was billed with out my consent or any written agreement.  Additionally, I have been sent an invoice for February as well.  I have made it very clear on multiple occasions that I did not want to continue any service with Marketing 360 or Madwire, and yet I am still being invoiced.  I have attached the latest invoice to the complaint.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear 360,I am reaching out to discuss an issue with the recent charge of $8,845 to our card on file. Despite repeated communication about the challenges we faced with your services, the outcomes did not align with what was ************ assured us that your efforts would bring 20 new patients per week to our office; however, we barely saw an average of 4 per week. We brought these concerns to your attention multiple times, but instead of solutions, we received questions about our website and ad ************ good faith, we expected services that matched the scope and quality outlined, but the leads you provided did not meet those standards. Additionally, you claimed that the ad budget collected would be utilized for our office. However, we rarely received proof of how those funds were applied.Given these issues, we are requesting a refund for the $8,000 charge. We hope to resolve this matter amicably and in the best interest of both parties.Looking forward to your prompt response.

  

  Business Response

  Date: 01/23/2025

  Hi *******, 

  Looking back through your account history...

  Dr. ****** signed a CA/GR in august: ************************************************************************************************************************************
  - Agreeing to downgrade the base for August, we credited this to you, you did not pay the base. 
  - *************** agreed to go back to normal billing starting in September. 
  
  We offered a GR/CA to skip October payment AND offered a free year of website hosting. We have multiple emails following up on this, but without the signed paperwork, we could not alter the billing for October. 
  We have another email letting Dr. ****** know that we moved your to website hosting only on October 15th, and that we could not void out the October payment without the proper documentation in place. 
  Here is the release we sent to him: *************************************************************************************************************
  - He never signed the release but kept asking for it and said he would sign it.
  
  We did try to get another GR from Dr. ****** for the cancellation, no additional terms, but he never signed: *************************************************************************************************************

  We would really like to help resolve this, but there has been a clear lack of communication which made it hard to proceed. Please reach out to Krissy Highland at ************** or ******************************************* Thank you!

   

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  marketing 360 charged me right around $1400 to manage my online account for social ********************** and as well to my ****** my business page reinstated its been over a month. I have yet to be able to connect so they can manage my account online as well. My ****** my business page is still suspended and they charge me $1400 I would not do business with this company at all. I am very disappointed in this company if you want somebody to set your money in fire right in front of you with pointless endless weekend meetings this is a place to come.

  

  Business Response

  Date: 09/19/2024

  Hi there. Our team has been trying to reach out to get these issues resolved with no response. Please reach out at your convenience - ************. Thank you!