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          Fort Collins Jeep has 1 locations, listed below.

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            Business ProfileFort Collins Jeep

            Car Dealers

            Contact Information

            224 W Harmony Rd

            Fort Collins, CO 80525-3004

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            Email this Business
            (970) 632-9770

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A
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            Business Details

            Location of This Business
            224 W Harmony Rd, Fort Collins, CO 80525-3004
            Email this Business
            BBB File Opened:
            1/14/2020
            Business Management
            • William Moreland, Owner
            Contact Information

            Customer Contact

            • Jamie Becker, Service Director
            Additional Contact Information

            Email Addresses

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            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            01/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Purchased vehicle new and the HVAC system along with the steering and electric seats all showed major problems from day 1. 2 days after purchase I tried to return the vehicle because it is obviously piece of crap. It's been in the shop for over 40 days now and they have denied most repairs like the HVAC until it completely quit working (it never has operated correctly and it still doesn't) they then repaired it which took several weeks but the problems still exist. The electric seats don't fold and unfold correctly. while on a family trip the seat wouldn't unfold while we were in a rural area so 2 children had to ride without seatbelts. Dealer "fixed it" and the very next time we folded the seat down, same thing. It wouldn't fold back up to I took it to the dealer again and again they "fixed it". heater currently takes over an hour of driving, not warming up but driving, before it brings the heat up to a reasonable temp. My children about froze 3 weeks ago during the cold snap in colorado. Literallly had to get in snow gear for the ride to school. completely not working. $95,000 vehicle that doesn't work and all jeep has offered is $4500 in compensation.
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            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Rob E

            09/13/2023

            I had an appointment for an oil change and 100k mile service. After picking up the car, within a couple of days, the check engine light was on. I called and tried to get them to look at it as I had just been in. The said I needed to wait another month for another appointment. I asked to talk to the service manager. He never returned my call. I left 3 messages for him and he never bothered to call. I went by to talk and he was not available. I asked for his manager to call. She never called either. I was left waiting another month.I took the jeep to an independent shop and they found the air filter was dirty. They replaced it and reset the codes. The check engine problem is solved.So why did the dealer not even look at the filter given the service I requested?And why would no one in a position to do anything talk to an unhappy customer?Poor service on the vehicle and very poor customer service.
            Read 1 More Customer Review

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            BBB serving Northern Colorado and Wyoming

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