Business ProfileforFort Collins Dodge Chrysler Jeep

I have had several issues with my vehicle being serviced by Fort Collins Ram in the Express Lane Service Shop. Twice, they have advised they completed service to my vehicle that I did not feel they actually completed and that I paid for. Both were tire rotations and on my last visits there I have marked 1 tire specially and took photos and a video of the tire location to see if they actually rotated my tires. When I received my vehicle back yesterday, they had not moved the tires but provided paperwork specifically outlining that they checked them and rotated them. I complained to them that I could prove they did not complete the service they claimed to have completed and now I am wondering if they've ever completed services correctly on my vehicle as they do not have a Quality Control process in place to ensure the work is actually completed. The Service Manager told me I was welcome to look out the service windows to make sure they were doing the required repairs but that is not my job or expertise and I feel as though this shop should have some sort of checks and balances to ensure its mechanics are properly repairing vehicles and ethically operating on behalf of their customers. I am now stuck with a vehicle at 36,750 miles that has a check engine light coming on often and I have no confidence that this shop has maintenanced my vehicle correctly at any point given my recent experiences there. I would ask that Fort Collins Ram reimburse me for my service contract to have the vehicle serviced there so that I can take it elsewhere to have it thoroughly checked and repairs completed that are needed. My tires are also showing uneven wear due to them not rotating them twice now so I need to have those inspected as well. Its unfortunate that a customer cannot trust a shop to complete repairs they claim to have completed and to be lied to about them. Its unethical and unfair/deceptive practices that need to be addressed.