Reviews

Review Details

• Review fromKaren

  Date: 06/05/2025

  1 star
  I placed an order on 4/30/2025 but as of today 6/5/2025, I still haven't receive my package. They said they shipped the order and the delivery company said that they delivered the package. But according to the tracking number, they sent it to the wrong address. I sent proof to both the delivery company and paleovalley. The delivery company said they couldn't locate my package. On 5/23/2025, I received an email from paleovalley said that my order has been reshipped. I checked the tracking number they provided but it indicated that the package was delayed, last updated was 5/30/2025. I emailed the delivery company multiple times but with no response. I contacted paleovalley again today and asked for a refund but so far I still haven't get my response. I feel so disappointed in this company. And wish to have my money back. I suggested that they should change their delivery partner because it is unreliable.

  Paleovalley, LLC

  Date: 06/06/2025

  Dear *****,Were very sorry for the frustration and inconvenience you experienced with your recent order. While we did reship your order after the initial package was misdelivered, we understand the continued shipping delay only added to your disappointment. We sincerely apologize for the lack of timely updates and any confusion caused during the ********** of today, your order has been fully refunded, and we hope this helps make things right. Weve also shared your feedback with our shipping partners, as we are actively reviewing options to improve the reliability of our deliveries.If theres anything more we can do, please dont hesitate to reach out to our Customer Support team directly at *********************************** We value your feedback and appreciate the opportunity to make this right.Sincerely,The Paleovalley Team

  Karen

  Date: 06/10/2025

  I have received my refund, thank you. I really wish to try your products but too bad I don't have confidence to place an order anymore.

• Review fromCheryl W

  Date: 12/12/2024

  1 star
  The company sent products prior to the subscription date. I've tried contacting them multiple times asking them for an explanation and, finally, they said they would provide a prepaid return label at my request. After requesting one, they've not responded at all. I've since opened a transaction dispute with my bank and they are conducting an investigation on my behalf. I've canceled the subscription and will no longer do business with this company. Beware!!

  Paleovalley, LLC

  Date: 12/13/2024

  We deeply apologize for the frustration and inconvenience caused by this situation. It was never our intention to send your subscription order prior to your preferred date, and we regret that this error occurred. Additionally, we acknowledge that our delayed response to your request for a prepaid return label has only added to your dissatisfaction. This falls far below the level of service we strive to provide, and for that, we are truly ******** resolve this matter promptly, we have issued a full refund for the order. You should see this reflected in your account shortly. If the product is unopened and you would still like to return it, we are happy to provide a prepaid return label at your convenience, though this is entirely up to you. Please contact us at ********************************** if you would like to proceed with the return, and we will ensure this process is handled without delay.We understand your decision to cancel your subscription and no longer do business with us. We are heartbroken to have lost your trust and will be taking immediate steps to improve our systems and communication to prevent issues like this from happening again.Your feedback is invaluable to us, and we sincerely hope you will accept our heartfelt apologies for the trouble this has caused. If there is anything more we can do to make things right, please do not hesitate to reach out directly.

• Review fromDahni H

  Date: 11/14/2024

  1 star
  I purchased Superfood Golden Milk buy 1 get one 10/212024, for a total of $57.94. It tastes like soap not only to myself, but my wife as well. The product has a 60 day no questions asked 100% refund policy. I have contacted them numerous times from my account with them, from my email and twice today by phone. They have promised by automatic responder twice to be in touch in 3-4 days. This has come and gone twice. I was on hold by phone today, then disconnected. I called back, left my name, email and phone number. No acknowledgment. Poor customer service. I would not try any other of their products because of this poor service and will not recommended them to anyone.

  Paleovalley, LLC

  Date: 11/15/2024

  Dear Dahni,Thank you for sharing your feedback. We are truly sorry to hear about your experience and for the frustration this has caused. This is not the level of service we strive to provide, and we deeply regret that we let you down.We want to reassure you that we have taken immediate action to resolve this. We have already contacted you directly and issued a full refund for your order. Additionally, we are in the process of expanding our customer service team to ensure that all inquiries are addressed promptly and that experiences like this do not happen again.Your satisfaction is extremely important to us, and we truly appreciate you bringing this to our attention. If there is anything else we can do to make this right, please dont hesitate to reach out.Thank you for giving us the opportunity to address this, and we hope to earn back your trust in the future.Sincerely,The Paleovalley Team

• Review fromCarol H

  Date: 10/14/2024

  1 star
  ******** customer service. Cant get in touch with them having written several times and tried to call. Never buy from them as they dont deal with customers at all

  Paleovalley, LLC

  Date: 11/15/2024

  Dear *****,Thank you for sharing your feedback. We sincerely apologize for the difficulty you experienced in trying to reach us and for the frustration this has caused. This is not the standard of service we aim to provide, and we deeply regret that we fell short in addressing your concerns.We have reviewed your case and want to confirm that your refund has already been processed. Additionally, we are taking steps to improve our customer experience by expanding our support team to ensure all inquiries are handled more quickly and efficiently moving forward.Your experience is important to us, and we truly appreciate you bringing this to our attention. If there is anything further we can do to assist, please dont hesitate to reach out.Thank you for giving us the opportunity to make this right.Sincerely,The Paleovalley Team

• Review fromCharlie C

  Date: 09/20/2024

  1 star
  I only agree to a single, one time purchase. Little did I know that once you make an account they auto subscribe you without your knowledge and I woke up the other day with an unauthorized charge to my card for $113! Their customer service doesn't answer their phones, and they don't respond to emails. As of now my bank will be disputing the charge. This is horrible business practice and damages trust and credibility with consumers. Not sure if I would ever buy from then again.

  Paleovalley, LLC

  Date: 11/15/2024

  Dear *******,Thank you for sharing your feedback. We are sincerely sorry to hear about your experience and for any confusion or frustration caused by the subscription process. We strive to ensure all customers have a clear understanding of their purchase, and we regret that this was not the case for you.We have reviewed your account and want to assure you that weve taken immediate action to resolve this. Your subscription has been canceled, and we have processed a full refund for the charge. Additionally, we are actively reviewing our communication about subscriptions to make it clearer and more transparent for our customers.We also want to apologize for the difficulty you encountered in reaching our customer service team. We are in the process of expanding our team and improving our systems to ensure timely responses and better support for all customer inquiries.Your trust is very important to us, and we are committed to making things right. If theres anything else we can do to assist you, please dont hesitate to reach out.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,The Paleovalley Team

• Review fromDeanna S

  Date: 09/18/2024

  1 star
  The company has no problem selling its products but will not return email, or refund the money youve spent even after youve returned their products. I have sent an email once a month bc their site says it will take awhile to get back to you. Now I think its just them plainly ignoring the issue. And Denying the customer, the right to have his money returned *********************** 9-18-2024

• Review fromKarrie M

  Date: 08/27/2024

  1 star
  I purchased product from this company and subsequently canceled my subscription on August 21, 2024.On August 26, I received an email from the company stating my subscription would be shipping out that day. I immediately replied to the email with a screenshot of their cancellation confirmation, stating I did not want the product and expected a full and immediate refund ($287.95). received no response. Two hours later I forwarded the email to their support email address. Received no response once again.The next day I called at 9 AM, and again at 12 PM both times leaving voice messages requesting call back. Nothing I then messaged them via ********, and still received no response.Their ******** page is filled with complaints from other customers stating similar overcharges and lack of customer service. To resolve this issue, the company needs to immediately refund all monies charged and delete my account from their system, so as to avoid future occurrences of this nature.

  Paleovalley, LLC

  Date: 11/15/2024

  Dear ******,Thank you for bringing this to our attention, and we deeply apologize for the experience youve had. We understand how frustrating this situation has been, and we take your concerns very seriously.After reviewing your case, we can confirm that your subscription was canceled, and we have processed a complete refund for the charge. Additionally, your account has been fully removed from our system to ensure no further issues occur.We regret the delays in responding to your inquiries and acknowledge that this is not the level of service we strive to provide. We are actively expanding our customer service team and improving our processes to ensure timely and effective support for all customer concerns.Your feedback is invaluable, and we truly regret any inconvenience caused. If theres anything else we can do to assist, please dont hesitate to reach out directly.Thank you for giving us the opportunity to resolve this.Sincerely,The Paleovalley Team

• Review fromJessica T

  Date: 07/04/2024

  5 stars
  Paleovalley Goes Above and Beyond for Customers On June 14th, 2024, I order $167.44 worth of product from Paleyovalley.** ***** *** ***** ******* ** ******************* 1x ******************* (FREE GIFT!)On June 20th, I e-mailed Paleovalley Customer Support, because the tracking information was still as follows:Shipping Label ************* Awaiting Item The order had not yet arrived.On June 21st, there was an e-mail from Paleovalley Customer Support saying that they looked into this and "it seems the carrier has somehow lost the package on its way to you. We'll get a brand new shipment sent out first thing tomorrow, so please look for a new tracking number from us."On Jun 24th, the new order was sent, with no charge to the credit card, as a replacement order. Before seeing it had been sent that day, I received the 1st order from June 14th in the mail.I e-mailed customer support about receiving the first order, asking them how they wanted to handle this. They told me to feel free to keep it. I tried to pay for the 2nd order, but they told me to consider it a small gift.My experience in doing business with them since August of 2023, has been positive. They are a great company that goes above and beyond for their customers.

  Paleovalley, LLC

  Date: 07/05/2024

  We're always delighted to assist with any concerns you may have. It's wonderful to hear that your experience met our care and standards.

• Review fromDene L.

  Date: 03/11/2024

  1 star
  Never received my order but charged my card 6 days. The purchase on the tracking link says its awaiting a label for days on end. No one answers the phone or responds to emails. I want my product or my refund!

  Paleovalley, LLC

  Date: 03/14/2024

  Hello, We do apologize there was a warehouse delay but your order is on its way now! ********************************************************************************** Please let us know if we can help with anything else.