Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Placed with PALEOVALLEY .COM on April ****** #1 order received April 9, 2025 Charged $73.44+$57.10+$42.83 Next mo MAY was charged $172.73 NEVER RECEIVED PRODUCT BANK STATMENT SAID :AUTO PAY Next ******** was charged $176.38 NEVER RECEIVED PRODUCT BANK STATMENT SAID: AUTO PAY

  Business Response

  Date: 07/08/2025

  Hello,
  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the confusion around your recent orders. According to our records, all shipments were successfully delivered based on the tracking information available.

  
  We've also confirmed that your subscription has been canceled, and your card information has been removed from our system to prevent any future charges.

  
  We were unable to locate any previous emails from your account in our support system-it's possible you may have reached out using a different email address. If so, wed love to look into that further to ensure nothing was missed. Please reach us with any further details.

  
  While our systems show the orders were delivered, weve gone ahead and issued a refund for the last four orders as a gesture of good faith. The funds should be with you in the next 5-7 business days.  We hope this helps, and were here if you have any other questions.

  All Our Best, 

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially ordered the online package deal because it was a great deal for the price offered. While they were indeed fine and healthy beef sticks the followup pricing was too expensive. I elected not to purchase any more at thier pricing. I did not subscribe to any autofill options, yet a month ;ater they tried billing my cash app card for an autofill for an outrageous price for what was offered. Fortunately I rarely keep much money on the card so it was declined. I immediately got an email from them saying it was declined which offered an unsubscibe option. I did so and insured it was successful. I also blocked the business on ,y cash app card/ Yet they have continued every other day to try to bill my card for *****. This needs to stop and they have not responded to me after a week now and 4 seperate charge attempts. and *** I have not recieved any ofder from them either,

  Business Response

  Date: 06/03/2025

  Hello,

  Thank you for bringing this to our attention.

  After carefully reviewing our records, we were unable to locate any previous email communication from the email address provided in this report. That said, we want to ensure your concerns are fully addressed.

  Weve reviewed your account and can confirm that a subscription was activated as part of the original promotional offer. We're truly sorry for any confusion this may have caused. Please rest assured that the subscription has now been fully canceled and no further charges will be attempted.

  Regarding the order you mentioned, the tracking information shows it was marked as "Delivered Individual Picked Up at Postal Facility." However, as a courtesy, we have issued a full refund for the order. You should see the funds returned to your original payment method shortly, depending on your financial institution.

  We appreciate your feedback and are here to help if you have any further concerns. Please dont hesitate to reach out directly at ********************************** so we can assist you more promptly moving forward. Thank you again! 

  Warmly,

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a large quantity of beef sticks and super food bars to distribute at my Jiu-Jitsu gym. My wife and I tried the beef sticks immediately when I received them. Within hours we had severe food poisoning that lasted through the night and subsequently put my 7 month pregnant wife into the hospital for two days. If my wife had went into labor I would sue, I am debating how I can do that anyway. I don't know whether I am better off suing or asking for a refund. They ignored my emails. Paleo valley is a fraud.

  Business Response

  Date: 06/03/2025

  Hello-
  Thank you for reaching out, and we're truly sorry to hear about what you and your wife experienced. We understand how upsetting this situation must have been, and we take all customer concerns seriously.

  
  While we have not been able to verify any previous communication under the email associated with your order, we want to assure you that were here to help. A full refund for the order has been issued, and you should see those funds reflected in your account shortly.

  
  If there is another email you may have used to contact us, wed be grateful if you could share it so we can double-check and ensure nothing was missed on our end.
  Thank you again for bringing this to our attention. Please dont hesitate to reach out if theres anything more we can do.
  Warmly,

• Initial Complaint

  Date:05/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 10 packs of your meat sticks. I received the order and had my family try them. They did not care for them. I sent you the following message on January 7, 2025:I made an order to you, Order #*******. My family tried the different meat sticks but didn't like them. They thought the venison was okay but didn't care much for it either. I would like a refund. I screenshot your statement about dissatisfaction. It says I do not have to return the product. I will send you the screenshot if you want me to.This is the email I received back from you:Re: (no subject)Hello!We're thrilled that you've reached out to Paleovalley Customer Support! Your email has safely landed in our inbox, and we're eager to assist you. We promise to get back to you within the next 3-4 business days.. Please take note of our office hours, which are fromMonday to Friday, 8:00 AM CST to 5:00 PM ******** assured, we're committed to providing you with a swift response as we value your time. Your patience and understanding mean the world to us.NOTE: Let's make our email exchanges super efficient! To help us respond even faster, kindly refrain from sending multiple emails or responding within the same thread. Your cooperation keeps our inbox streamlined and response times lightning-fast.Anticipating a wonderful interaction,The Paleovalley Support I received this same exact response several times but no mention of refunding and no action was taken to resolve the matter.I sent the following initial refund statement to you:100% Money-Back Guarantee At Paleovalley, we are in the business of improving people's health as honestly as possible. Which is why every order comes with our 100% 60 day money-back guarantee. If you receive your order and just aren't a fan, simply call or email our customer service team and we will issue you a full refund (you can even keep your order!)I tried to call but got no answer and no response.Refund requested!

  Customer Answer

  Date: 05/04/2025

  I am requesting a full refund of $32.95.

  Business Response

  Date: 05/05/2025

  We have refunded this customer in full.

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********* *****

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped doing business with PaleoValley in October 2024. I canceled All subscriptions, called them to confirm subscriptions were canceled. They shipped items from a previous subscription. I called again, asking for a refund and making sure this wouldn't happen again. They shipped the Same items Again on March 25th.They have Not responded or Refunded my account as of today April 5th, 25' They owe refunds of $143.97 x 2 = $287.94

  Business Response

  Date: 04/07/2025

  Hello ******-

  I hope this message finds you well. First and foremost, please accept my sincere apologies for any inconvenience or frustration this issue has caused.

  Upon reviewing your account thoroughly, I understand your concern about the charges. Although we did not locate any email requests to cancel your subscription in our system, I have taken immediate action to resolve this matter. I have processed refunds for the two recent charges and ensured that your credit card information is removed from our records. Additionally, I have confirmed that there are no active subscriptions under your account to prevent any further charges.

  Again, I apologize for any inconvenience this situation may have caused. We value your business and strive to provide excellent service at all times. If you have any further questions or concerns, please do not hesitate to reach us.

  Thank you for bringing this matter to our attention, and I appreciate your understanding as we worked to resolve it promptly.

   

  Best,

• Initial Complaint

  Date:03/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-3-24, I placed an order on Instragram for $31.99 and $60.00 on a PaleoValley offer. That was for 60 beef sticks and protein style bars. Thats it. I then received an order for $113 on 11-3-24, 12-3-24, and 1-3-25. I NEVER ordered and authorized my Apple Card to make those purchases for $113 on 11-3-24, 12-3-24, and 1-3-25. I have received no invoices, receipts and/or emails authorizing those three recent purchases. I have attempted to contact Paleovalley numerous times including an email on 11-3-24 when i noticed the non authorized charge on that date. Then they re charge my Apple card on 12-3-24 and 1-3-25. I never authorized a "subscription" for beef sticks. My only purchase was on 10-3-24 for $91.99 Respectfully submitted, **** **********

  Business Response

  Date: 03/17/2025

  Hi ****,
  
  
  Thank you so much for getting back to us. I completely understand your frustration, and I appreciate the chance to clarify things.
  
  
  It looks like the subscription was originally created with your initial order of beef sticks. After carefully reviewing your account, we did find that these charges fall outside of our 60-day guarantee period. Because of this, were unable to process refunds for the November and December orders.
  
  
  That said, as a one-time courtesy, Ive gone ahead and refunded your ******* charge of $113no need to worry about returning anything! You should see the funds reflected back to your original form of payment within 5-7 business days.
  
  
  Your subscription has also been canceled moving forward, so you wont see any additional charges.
  
  
  We really value your loyalty and are committed to supporting you in any way we can. If you have any other questions or need anything at all, dont hesitate to reach outwere always happy to help.
  
  
  Warmly,

  Customer Answer

  Date: 03/17/2025

  Complaint: 23068509
  
  I am rejecting this response because:
  I attached an email screen shot of an email I immediately sent to ************ on 11-3-24. The exact date I got charged $113. Nothing was done and two more charges occurred on 12-3-24 and 1-3-25. Their email reply says it looks like I did a subscription I did not know of any type of plan like that with them. Why would I do a subscription and havent tested the product out. It does not make sense. Their ordering system had a fault because I only ordered 60 beef sticks and protein bars on 10-3-24. I was charged about $92.00 for those purchases. In closing, I did not do or make any subscription purchases with Paleo Valley. 
  Regards,
  
  **** **********

  Business Response

  Date: 03/17/2025

  Hello- 

  We are committed to making this a best experience for you-We have issued a refund for the two remaining orders in question from November and December in full. The funds will be processed and issued by your bank. Lastly, we have removed all card information from your account and have assured no further subscriptions remain active within the account. 

  We truly appreciate you and are here to help however we can. If you have any other questions or need assistance, please dont hesitate to reach out.

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** **********

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using this product for almost a year now. However, this latest order does not smell or taste like previous orders. We have tried to reach out to ************ on numerous occasions via email and phone and have not received any response to date. Even on their website, when we try to open the contact link, it does not work. In light of the 60 day, money-back guarantee, we are seeking a full refund on this order.

  Business Response

  Date: 03/03/2025

  Hello,

  We are truly to hear of this experience. I have looked into this for us and we were not able to locate a report or request form the email provided. We are always here to help! I have issued a full refund for the order and ensured the credit card on file has been deleted. 

  we are very sorry again and if we may help any further please let us know. 

  All Our best, 

  Customer Answer

  Date: 03/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 sets of 30 meat sticks from Paleovalley on 12/14/2024. After weeks of waiting, I email asking about them. They claim they were waiting for confirmation for them to ship my packages out (my payment shouldve been confirmation enough in my eyes, I willingly put my payment information on their website), and on 12/31/2024 they told me sorry and that it will be shipped! After a week of no tracking information, I ask again what is the problem, and they say they are very swamped and that it will arrive shortly. This happened between 01/06/2025 and 01/12/2025. I understand being swamped but its been a month at this point. I enjoy their product a lot (never bought myself but had from some friends), so I brush all this aside and assume this is the end of it. Nope, another two weeks later and absolutely 0 tracking information or any sort of updates at all. After emailing AGAIN (on 01/20/2025) I state I dont have a tracking number and just want a refund at this point as its been well over a month. Today I finally get a reply (01/23/2025) that says my package was lost and they are expediting a new one tomorrow, completely ignoring my refund request after a month of this.

  Business Response

  Date: 01/24/2025

  We reshipped his order but now have also refunded his order in full. The order was under **********************************

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to find out the status of an order placed and charged to my credit card on 01-03-2025. I cannot get anywhere with their website, its definitely not user friendly.

  Business Response

  Date: 01/16/2025

  We have rsponded back to the customer 3 days ago and confirmed the order was on its way, it was delivered on 1/13, customer thanked us and has NOT requested a ref

   

  Hello *****
  
  
  
  
  I hope you are off to an amazing day! Thank you so much for reaching out to Paleovalley Customer Support. I happily looked into this for you! Your order has processed and is making its way to you.
  
  
  
  
  Listed below are the tracking details for your order, which is scheduled to be delivered today for you.
  
  
  
  
  *******************************************************
  
  
  
  
  
  Please feel free to let us know if you have any further questions or concerns, we are here to help!!
  
  
  
  
  Have an amazing day!

• Initial Complaint

  Date:12/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 12/26/2024 I was shipped an order for $113.35 from the company that I did not order and did not sign on to a subscription. I had made a previous transaction with this business but was not informed that doing so would sign me up to a subscription. nor did they advertise that transaction was an automatic sign up for a subscription. I was under the impression I was approving a one time order and nothing indicated that transaction would start a subscription.

  Business Response

  Date: 12/27/2024

  We have cancelled and refunded this order and also their subscription.