Business Profile
TV Program Distributors
Sling TV L.L.C.Headquarters
This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 1,497 total complaints in the last 3 years.
- 410 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/30/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered Sling TV on 8/23/25. It doesn't work. They couldn't troubleshoot it. You ******* works on my TV.Business Response
Date: 07/31/2025
July 31, 2025
Mr. ******* ****
FL 32578
Re: BBB Complaint #********
*************
Dear Mr. *************** July 30, 2025, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that your Sling TV service does not work and customer service was unable to troubleshoot the issue.
Our records show that the troubleshooting steps provided by customer service were unable to resolve the issue. As a result, the problem was sent to an expert team to be investigated.
When initiating Sling TV service, customers are required to review and agree to our terms of service, which stipulate that Sling TV does not provide refunds for prepaid or partial months of service. In the event of cancellation, the service will be canceled at the end of the current billing cycle. Terms specific to refunds can be found at *****************************************************************************************************. As such, your account was scheduled to be canceled on August 23, 2025. Nevertheless, I made an exception and canceled the service effective immediately, and submitted a refund for your $80.59 payment. Please allow up to five business days for processing.
We apologize for any inconvenience you experienced.
Sincerely,
*** *****
Senior ********************************************************************************* L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** LasloInitial Complaint
Date:07/29/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancelled my account multiple times via the website and customer service email, continued to be charged unknowingly because it was being pulled automatically from my account. Total amount taken from me is over $500 but company refuses to refund any thing more than 1 month. Also the amount they refunded was $37.77 when monthly charges were *****Business Response
Date: 07/31/2025
July 29, 2025
Ms. ******* *****
**************************************************************************************
Re: BBB Complaint #********
*************
Dear Ms. **************** July 29, 2025, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that you canceled your account several times, but continued to be charged. You said that the amount taken was over $500.00, but you only received a refund of $37.77. You requested to receive a full refund.
Our records indicate that the service was last activated on April 23, 2024. There is no record of a cancellation on the account prior to July 29, 2025.
The Sling TV Terms of Use, which you agreed to upon activation of the service, state, You understand and agree that payments are nonrefundable. We are not obligated, and you are not entitled and hereby waive any right, to any credit, refund, price adjustment or any other discount, compensation or recompense for any partially used or unused service.
As an exception to this policy, our customer service team canceled the service immediately and issued a prorated refund of $37.77. No further refund is warranted for this situation.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Initial Complaint
Date:07/28/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancelled my trial subscription with Sling Tv online before the renewal date and was charged $50.99 anyway at the end of my trial period. It is very difficult through Sling to cancel and get a confirmation! I went online to their website signed in and went to subscriptions and canceled and it showed a cancellation on July 28th 2025. As soon as I saw the charge on my credit card, which was ten minutes after the charge I went online to chat with an agent. They offered to refund me $50.96 for the charges and when I asked why not the total $50.99 they reneged on the refund and said sorry you used the service today. I asked why am I being charged a full month and not one day they refused to answer. I asked to speak to a supervisor and was told they are being directed by a supervisor and when I asked for a name first only they refused and said couldnt for privacy. A very fraudulent company with very shady business dealings with customers. They are several complaints on re-edit and with the BBB. I will also file a complaint with the ****Also they refused to send confirmation of cancellation by emailBusiness Response
Date: 07/31/2025
July 29, 2025
Mr. ****** ********
*****************************************************
Re: BBB Complaint #********
*************
Dear Mr. ******************* July 28, 2025, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that you signed up for Sling TV services under a limited trial offer. However, when the offer expired, you had trouble disconnecting your account online. You were charged $50.99 for the following month of service. You requested that the $50.99 be refunded and customer support was unable to accommodate this request.
As an exception, I issued a $50.99 refund to the card on file; please allow 3-5 business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
**** ******
Senior ********************************************************************************* L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 08/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:07/28/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They insult me and I want a price change on my bill or am sueing.
Desired Resolution
Billing AdjustmentCustomer Answer
Date: 07/28/2025
I was insulted by one of the agent.Business Response
Date: 07/31/2025
July 31, 2025
Ms. ******** *********
*******************************************************
Re: BBB Complaint #********
*************
Dear Ms. ******************** July 28, 2025, we received your complaint, dated July *******, filed with the Better Business Bureau.
You said that you were insulted by one of our customer service agents.
We appreciate that you brought your concerns to our attention, so that we may address them internally with the appropriate personnel. We apologize for any inconvenience you may have experienced.
Sincerely,
*** *****
Senior ********************************************************************************* L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** LasloInitial Complaint
Date:07/27/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Slingtv charged me my monthly charge of $60.99 twice on 7/27/2025. I got on a chat with the agent ******* at 10am that morning when I noticed. I told him the problem, he said there was only 1 charge and confirm with my bank. My bank confirmed there were two charges. I relayed this information and he changed his story and said they cant possibly refund the extra money charged.Business Response
Date: 07/29/2025
July 28, 2025
Mr. ****** *****
***************************************************************
Re: BBB Complaint #********
*************
Dear Mr. **************** July 28, 2025, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that you were charged twice for the service on July 27, 2025. You confirmed this with your financial institution. You requested to receive a refund.
Our billing team reviewed the transactions on the account and confirmed that only one payment of $60.99 was taken on or around July 27, 2025. A payment attempt on July 22, 2025, was declined because the card had been reported as lost/ stolen. However, a payment of $60.99 posted successfully on July 25, 2025, using a card ending in 0348.
Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until the renewal date. As an exception to this policy, our customer service department closed the account on July 25, 2025, effective immediately, and issued a partial refund of $51.19.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 07/29/2025
Complaint: 23660310
I am rejecting this response because: i recently got a new debit card. After I got the notification from Sling, I updated my information, paid the bill in full and an additional charge of $60.99 came through without my authorization. I just want the $60.99 that was taken from me returned.
Sincerely,
****** *****Initial Complaint
Date:07/26/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
7.26.27 - Tried to sign up for 4 days and spoke with 5 offshore ***resentatives (none were knowledgeable). Sling system would not allow a payment method to be setup. Finally got through to *** who set up a payment for Blue + News (streaming via a Fire Stick) but the live news content I wanted was not available. Also, half of first month was wrongfully denied by offshore, unaccountable *** even though the offer appears in every single Sling ad I provided. Decided to cancel immediately within 2 hours of sign up. Poor system and useless chat support. I suggest everyone look elsewhere.Business Response
Date: 07/30/2025
July 28, 2025
Mr. ******* ******
PO Box 958
****************************
Re: BBB Complaint #********
*************
Dear Mr. ***************** July 28, 2025, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that you tried to sign up for service for four days, but there was a problem adding a payment card. You spoke to a representative (who set it up), but found that the programming you wanted was not available, so you canceled the service. You requested to receive a refund.
I was not able to locate the account in question with the information provided in your complaint.
My attempt to contact you by phone at ************** on July 28, 2025, was unsuccessful, but I left a voicemail requesting that you provide the email address used to set up the account. However,I did not receive a response.
As I was not able to locate the account in question, I am unable to verify whether a refund might be possible. Please dispute the payment through your financial institution.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Initial Complaint
Date:07/26/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Between June 2024 and July 2025, I was charged for Sling TV despite not using the service at all from July *********************************************************** June 2024, I was charged a total of $882.82 over the following 12 months for a service I did not use or knowingly continue.I did not receive regular billing reminders, monthly receipts, or renewal notices. This made it easy for the recurring charges to go unnoticed. I only discovered them after reviewing my account in July ********* I contacted Sling, they refused to refund more than one month of charges and declined to escalate the matter to a supervisor. While I later located two emails regarding general price increases (in September and December 2024), there were no monthly renewal notices, usage summaries, or alerts that the subscription was still active.I believe this lack of transparency and limited support response is unfair and not in line with reasonable customer service standards. I am requesting a full or partial refund for the unused subscription period.I have submitted this complaint in good faith and also initiated a dispute with my credit card issuer, **********.Business Response
Date: 07/29/2025
July 28, 2025
Mr. *** *****
****************************************************************
Re: BBB Complaint #********
*************
Dear Mr. **************** July 28, 2025, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that you stopped using the service in July 2024, and you recently noticed that you were still being charged. You contacted customer service, but they would only refund the most recent payment and would not escalate the matter to a supervisor. You requested to receive a refund of all remaining payments for the period.
A review of your account found no record of an attempt to cancel the service prior to July *******. The Sling TV Terms of Use, which you agreed to upon activation of the service,state, You understand and agree that payments are nonrefundable. We are not obligated, and you are not entitled and hereby waive any right, to any credit,refund, price adjustment or any other discount, compensation or recompense for any partially used or unused service. Our records confirm that an exception to our policy was made and a refund for $71.72 processed on July *******.
Please note that it is each consumers responsibility to monitor their own financial accounts to ensure they are being billed correctly; therefore, Sling TV is not responsible for this issue. No additional refund is warranted for this situation.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Initial Complaint
Date:07/25/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a base package for $23 to watch *** All Star, since the package showed w/**********. Never got that channel and had to buy *********, which I have mostly used. Now I show an additional charge of nearly $45 as if I was upgraded to a new package. I cancelled through their ridiculous Uber-like online portal that is void of humanity; could not initially due to password reset. Delayed cancel. However I never used to app and dont plan on it, so being charged anything beyond the $23 is unacceptable. The app/customer service provide ZERO help. They block, delay, deny. I have not used their service and mistakenly purchased it. I will admit to my error of $23 even though I feel deceived, but anything further will be reported to my bank as fraud. This company is not to be trusted. Use ***** or ****.Business Response
Date: 07/29/2025
July 28, 2025
Mr. ******* *********
AZ 85022
Re: BBB Complaint #********
*************
Dear Mr. ******************** July 25, 2025, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that you signed up for service at $23.00 to watch the *** All-Star game on **********. You said that you did not receive the channel, so you went to another provider. You said that you then saw a charge of $45.00 from Sling TV, as if the account was upgraded to a new package. You canceled the service and the $23.00 charge was acceptable, but you disputed the $45.00 charge. You requested to receive a refund of $45.00.
The *** All-Star game was broadcast on July 15, 2025, on the Fox local stationnot on ********** (FS1/FS2). Your ZIP code qualifies for the Fox local station in your area. As such, with the Sling Blue package, you should have been able to view the game on Sling TV.
Our records indicate that you signed up with the Sling Blue programming package at $45.99 per month. Sling TV is currently offering the first month at half price, causing the initial charge of $23.00. We have no record of a payment of $45.00 on the account; therefore, no refund for this amount is warranted.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Initial Complaint
Date:07/22/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep taking the full amount out off my credit card. I contacted them twice they said they would give me a answer in 5 days. No email.Business Response
Date: 07/25/2025
July 23, 2025
Mr. ******* *******
************
**********************
Re: BBB Complaint #********
*************
Dear Mr. ****************** July 22, 2025, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that Sling TV was still taking the full amount from your credit card, and you were unable to resolve this with customer service. You provided screenshots showing three $5.00 wins on the Spin & Win sweepstakes. You requested to receive a billing adjustment.
We spoke by phone on July 23, 2025. I located the account in question and applied a one-time credit of $30.00 as compensation for the missing credits. You accepted this resolution.
We regret any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:07/22/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told by Sling when I signed up last fall that at any time I could pause my service and not be billed during the pause period. Two weeks ago I paused my service but received on my credit card bill the full amount of $50 with a phone number next to it that has been disconnected!!! I finally got ahold a person to chat with on line who provided no information but wanted $5 to allow me to talk with a technician. I cancelled my subscription and was told I would be billed for another full month. These people are crooks and should be put in jail.Business Response
Date: 07/29/2025
July 27, 2025
Mr. ****** *****
96716 Quartz Ln.
*****, FL 32097
Re: BBB Complaint #********
*************
Dear Mr. **************** July 22, 2025, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that you paused your Sling TV service, but you were billed for a full month. You mentioned that you were unable to call customer service because the phone number is now disconnected, and when you reached someone via chat, you were told there would be a $5.00 fee to speak with someone. You maintain that although you canceled your service, you were advised that you would still be billed for a month of service.
The option to pause and/or cancel your service is available when you log in to your Sling TV account. We do not show that you placed your service on pause at any time, and while we show that you accessed your online account on July 22, 2025, it was not paused or canceled at that time.
Our chat option (available on our website at *********************************************************) is designed to assist customers with any issues that arise. If phone contact is needed, our customer service agents will contact you directly. Please be advised that there is no fee to chat or speak with an agent. Additionally, our records do not show that you chatted with any of our customer service agents.
When I spoke with you by phone on July 24, 2025, I offered to cancel your Sling TV service effective immediately and refund your $50.53 payment. You accepted this resolution.
We apologize for any inconvenience this issue may have caused.
Sincerely,
*** *****
Senior ********************************************************************************* L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** Laslo
Sling TV L.L.C. is NOT a BBB Accredited Business.
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