Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 9/8/25 I searched for a place to stream a football game. Sling prompted that if I sign up for the orange package I could watch the game and it prompted me to do so. Once payment was given and registration completed I tried to steam again. Now sling said I couldn't I had to buy an additional package. They intentionally lead / prompt customers to pay for a service and then don't provide it. It's a bait and switch practice. I did contact customer service and they refused any form of refund as they do not provide refunds of any form for any reason. I explained to them that I was prompted to pay for the service and then denied immediately afterwards. They just don't miss you refunds in any way. I can only imagine how much money they're making by ********* customers to sign up and taking payment only for customers to find out what was advertised to them is not going to be provided. Again, it is unethical it's a bait and switch they are advertising services for a price and not providing them. They lack all accountability as well for these practices.

  Business Response

  Date: 09/15/2025

  September 10, 2025
  
  
  
  Ms. ***** *****
  ***********************************************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Ms. **************** September 9, 2025, we received your complaint, dated September 8, 2025, filed with the Better Business Bureau.
  
  You sated that on September 8, 2025, you paid $5.29 for a day pass in order to watch a football game. However, you could not access it. You requested a refund for the $5.29 you paid.
  
  My attempt to reach you at **************, was unsuccessful.
  
  The Sling TV website clearly outlines the channels included in each of the available packages and includes a list of upcoming sporting events available on Sling TV, listing the channel package required to view the broadcast. When making a Sling TV purchase, disclosures are provided regarding blackout restrictions that may apply to sporting events. As an exception nevertheless, I refunded the $5.29 payment to the card used. Please allow 3-5 business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  **** ******
  Senior ********************************************************************************* L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ***** *****

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I still want to note I think sling should act with more discretion when promoting customer to buy services and make sure they are promoting packages that cover the content customers are trying to view. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The user website is confusing and frustrating to navigate and use. The *** interface is hard to use and navigate. They state that certain packages provide local channels, but compared to competitors they do not provide all programming on that local channels.Customer service is rude, and refuse to issue refunds for customers that are.unhappy with the misrepresentation of provided programming.

  Business Response

  Date: 09/12/2025

  September 9, 2025
  
  
  
  Mr.******* ******
  *********************************************************************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Mr. ***************** September 8, 2025, we received your complaint, dated September 7, 2025, filed with the Better Business Bureau.
  
  You stated that the Sling TV website and the *** interface are confusing to navigate and use. You also said that certain packages provide local channels, but we do not provide all of the programming on those channels. In addition, you expressed concern with customer service and their refusal to issue refunds. You requested a refund.
  
  We apologize that you find the website and *** confusing and difficult to navigate and use.
  
  The Sling TV website states that local channels are available in select markets. It has a zip code-based search to allow you to determine whether locals are available in your area prior to signing up for the service. The zip code you provided qualifies for ***, *** and ***. Please note, Sling TV is not responsible for the content of the programming provided by the channel broadcasters.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until the renewal date. As an exception to this policy, I canceled the service immediately and issued a prorated $45.89 refund. Please allow five to seven business days for processing.
  
  We regret that your experience was unfavorable.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************
                  ******, CO 80210
  
                  ***** *****

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've subscribed to Sling for 5 years. My subscription includes Sling Blue, Sports Extra, Orange, Freestream, ***, and ***. Sling Blue and Sports Extra was suppose to ensure I would be able to watch major tennis matches including ***************, *******, **********, Wimbledon, French Open, Indian *****, etc. Today, September 7, 2025, the *******'s Men's Final was scheduled at 2:30. The match did not appear on Sling. I made several attempts to communicate through Sling's chat. Never received a response that made sense. It is clear why Sling does not provide a customer service number. **************** does not exist at **********************. This is the fifth year that I have missed many of the major tennis finals.

  Business Response

  Date: 09/12/2025

  September 9, 2025
  
  
  
  Gliere *****
  ***********************
  ******************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Gliere *****:
  
  On September 8, 2025, we received your complaint, dated September 7, 2025, filed with the Better Business Bureau.
  
  You stated that you wanted to watch the ******** Men's Final. You said that you subscribe to the Sling Blue with Sports Extra to watch all major tennis events, but you were unable to watch this one. When you contacted customer service, they were unable to resolve the issue. You requested a billing adjustment.
  
  The Sling TV website clearly outlines the channels included in each of the available packages and includes a list of upcoming games available on Sling TV, listing the channel package required to view the broadcast. When making a Sling TV purchase, disclosures are provided regarding blackout restrictions that may apply to sporting events.
  
  The U.S. Open Men's Final was broadcast on *** local stations. The ZIP code above does not qualify to receive *** and therefore the mens final match was not available on your service. A billing adjustment is not warranted for this issue, but we regret any confusion.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ***** *****

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a day pass to watch the US Open Tennis Final. Paid for it and then it was not available in my area, texted in for a refund and would not give it to me so I called and explained that the service I bought was not available unknown to me beforehand. They did not care. They are just looking to grab your money first and then tell you it is not available after they have your money. They do not give refunds.

  Business Response

  Date: 09/12/2025

  September 9, 2025
  
  
  
  Mr.*********** *****
  ***********************
  *********************************, ********
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Mr. **************** September 8, 2025, we received your complaint, dated September 7, 2025, filed with the Better Business Bureau.
  
  You stated that you wanted to watch a sporting event. You purchased a Sling Orange Day Pass, but found the event was not available. You requested a refund.
  
  The Sling TV website clearly outlines the channels included in each of the available packages and includes a list of upcoming sporting events available on Sling TV, listing the channel package required to view the broadcast. When making a Sling TV purchase, disclosures are provided regarding blackout restrictions that may apply to sporting events.
  
  The Sling TV Terms of Use, which you agreed to upon activation of the service, state You understand and agree that payments are nonrefundable. We are not obligated, and you are not entitled and hereby waive any right, to any credit, refund, price adjustment or any other discount, compensation or recompense for any partially used or unused service.Therefore, no refund is warranted for this issue.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ***** *****

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a "day pass" last evening from Sling TV. However, when I went to look for my desired program (Michigan vs **************** football), this game was exempt from the pass. The game was playing but Sling didn't give me access to the ********** I tried to call Sling = they don't accept phone calls! I chatted with a live agent but was told that Sling doesn't offer refunds for "day passes". Sling robbed me. Nowhere did it dislcose that the ******** / ******** game would be inaccessible! I asked to chat with a supervisor but was told that wasn't possible. This is totally unethical and presumably against FCC rules.I want a refund for $5.29 Sling Invoice# ********* Sept 06, 2025 at 7:42:02 PM EST Sling day pass $5.29 paid

  Business Response

  Date: 09/12/2025

  September 9, 2025
  
  
  
  Ms.*** ******
  ******************
  *************************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Ms. ***************** September 8, 2025, we received your complaint, dated September 7, 2025, filed with the Better Business Bureau.
  
  You stated that you wanted to watch a sporting event. You purchased a Sling Orange Day Pass, but found the event was not available. You requested a refund.
  
  The Sling TV website clearly outlines the channels included in each of the available packages and includes a list of upcoming sporting events available on Sling TV, listing the channel package required to view the broadcast. When making a Sling TV purchase, disclosures are provided regarding blackout restrictions that may apply to sporting events.
  
  A review found that the football game you were looking for was broadcast on local *** stations. The Sling TV website states that local channels are available in select markets. It has a zip code-based search to allow you to determine whether locals are available in your area prior to signing up for the service. The zip code provided on your complaint does not qualify for any local stations.
  
  The Sling TV Terms of Use, which you agreed to upon activation of the service, state You understand and agree that payments are nonrefundable. We are not obligated, and you are not entitled and hereby waive any right, to any credit, refund, price adjustment or any other discount,compensation or recompense for any partially used or unused service. Therefore,no refund is warranted for this issue.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ***** *****

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 24 hour pass with the intention of watching US open tennis finals which occurs at 2pm EST. After gaining access I searched for the game and it listed it to be aired at 8:00 pm EST as a recap. 09/07/2025 8:00 pm on falls outside of the 24 hours window which apparently starts the moment you click sign up. I contacted customer service and they said nothing they can do about it. False advertising regarding capacity to be able to watch the game. I have no intention to using this service for anything other than listed which apparently I didnt get access to.

  Business Response

  Date: 09/12/2025

  September 9, 2025
  
  
  
  Mr.***** ******
  *************************************************************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Mr. ***************** September 8, 2025, we received your complaint, dated September 6, 2025, filed with the Better Business Bureau.
  
  You stated that you wanted to watch a sporting event. You purchased a Sling Orange Day Pass, but found the game was not available. You requested a refund.
  
  The Sling TV website clearly outlines the channels included in each of the available packages and includes a list of upcoming games available on Sling TV, listing the channel package required to view the broadcast. When making a Sling TV purchase, disclosures are provided regarding blackout restrictions that may apply to sporting events.
  
  The Sling TV Terms of Use, which you agreed to upon activation of the service, state You understand and agree that payments are nonrefundable. We are not obligated, and you are not entitled and hereby waive any right, to any credit, refund, price adjustment or any other discount, compensation or recompense for any partially used or unused service.Therefore, no refund is warranted for this issue.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ***** *****

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23850151
  
  I am rejecting this response because:

  I was charged for services which were not utilized.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to watch a college football game. There was a link online to watch it on Sling TV. I downloaded the Sling TV app and searched for the game. I found it and clicked on it and they offered me a day pass for $4.99, which I purchased. But then the game was not available on their app. I immediately applied for a refund (and did not watch anything on the app), but they refused to give me a refund. I believe this was false advertising and a fraudulent sale

  Business Response

  Date: 09/12/2025

  September 9, 2025
  
  
  
  Ms.****** *********
  CA 91011
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Ms. ******************** September 8, 2025, we received your complaint, dated September 6, 2025, filed with the Better Business Bureau.
  
  You stated that you wanted to watch a college football game. You searched online and clicked a link for Sling TV to access it. You purchased a Sling Orange Day Pass, but found the game was not available. You requested a refund.
  
  The Sling TV website clearly outlines the channels included in each of the available packages and includes a list of upcoming games available on Sling TV, listing the channel package required to view the broadcast. When making a Sling TV purchase, disclosures are provided regarding blackout restrictions that may apply to sporting events.
  
  The Sling TV Terms of Use, which you agreed to upon activation of the service, state You understand and agree that payments are nonrefundable. We are not obligated, and you are not entitled and hereby waive any right, to any credit, refund, price adjustment or any other discount, compensation or recompense for any partially used or unused service.Therefore, no refund is warranted for this issue.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ***** *****

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with their deceptive advertising. I signed up for a "Day Pass" with Sling TV. All of the information I read on their website stated that the *************** was included with the Sports Extra package. The Day Pass I signed up for included the Sports Extra package, however the *************** was not included. The *************** was the only reason I purchased the Day Pass. I contacted Sling about this and asked for a refund since I would not be using the service. They denied my request. I would like a refund due to the deceptive nature of their product.

  Business Response

  Date: 09/12/2025

  September 9, 2025
  
  
  
  Mr.**** *******
  OH 43017
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Mr. ****************** September 8, 2025, we received your complaint, dated September 6, 2025, filed with the Better Business Bureau.
  
  You stated that you wanted to watch a college football game on the ***************. You indicated that the website said this was available in the Sports Extra add-on package. You purchased a Sling Orange Day Pass, but found the channel was not available. You requested a refund.
  
  The Sling TV website clearly outlines the channels included in each of the available packages and includes a list of upcoming games available on Sling TV, listing the channel package required to view the broadcast. When making a Sling TV purchase, disclosures are provided regarding blackout restrictions that may apply to sporting events.
  
  A search of the website found the Big Ten Network is only available in the Sling Blue with Sports Extra packages. Our day pass is only available with Sling Orange. As such, the *************** is not available on a day pass.
  
  The Sling TV Terms of Use, which you agreed to upon activation of the service, states You understand and agree that payments are nonrefundable. We are not obligated, and you are not entitled and hereby waive any right, to any credit, refund, price adjustment or any other discount,compensation or recompense for any partially used or unused service. Therefore,no refund is warranted for this issue.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ***** *****

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay $50 monthly for tv with dvr. The *** has not worked for weeks. Ive deleted recordings and tried to reset the settings to no avail. I contacted sling but they do not offer anyone to speak to on the phone. I eventually was able to chat with someone who refused a refund of money paid for a service that wasnt delivered and refused a phone number to speak with anyone.

  Business Response

  Date: 09/12/2025

  September 8, 2025
  
  
  
  Ms.****** ******
  FL 33542
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Ms. ***************** September 8, 2025, we received your complaint, dated September 5, 2025, filed with the Better Business Bureau.
  
  You stated that you pay $50.00 per month for the service with DVR, but this service has not been working for several weeks. You spoke to a representative by chat to request a refund,but it was denied. You requested a refund.
  
   The Sling TV terms of use state that for our DVR product, we do not warrant or guarantee: 
  
  access to or recording of any particular programming
  the length of time any particular recorded program may remain available for your viewing
  that the DVR:
  is error-free
  will not be interrupted
  will not erroneously delete programming that you record
  will not fail to schedule, make, store, or play back recordings
  
  Your account currently is subscribed to the Sling ************ that comes with free DVR. You are not paying for the ************ as such, no refund is warranted.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ***** *****

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paused my subscription. I have an email on 8/28/2025 that verifies my subscription was paused effective 9/4/2025-12/42025. On 9/4/2025 they billed me despite my account being on pause. When I contacted them for a refund due to their error, their customer service *** was confrontational and hung up on me. I then recontacted them, again the customer service *** refused to refund my money stating that was not Slings policy even though I have the documentation confirming the hold.

  Business Response

  Date: 09/12/2025

  September 8, 2025
  
  
  
  Ms.******* *****
  ******************
  Anderson,SC 29621
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Ms. **************** September 8, 2025, we received your complaint, dated September 5, 2025, filed with the Better Business Bureau.
  
  You stated that you paused the service beginning with the September 4, 2025, cycle date. However, you were charged the same day. You contacted customer service, but you were denied a refund. You requested a refund.
  
  Our records confirm that you set the service to be paused on September 4, 2025, and closed it on September 5, 2025.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until the renewal date.
  
  We have no record of a payment received on September 4, 2025. Please contact ***** for confirmation.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ***** *****