Customer ReviewsforAt the Beach LLC

I put my account in "freeze" mode because I haven't used it in months. I was still charged 120 dollars in the last two months and only now told the "freeze" option is only good for 3 months, which was NEVER mentioned when I initially froze the membership. I spoke to "*******" at the corporate ****** office, who informed me she would not be refunding any of my money, despite what I was or wasn't told by employees at the local salon about the freeze status fees, and she also refused to connect me to her supervisor. This is atrocious customer service. Zero integrity will eventually be the ruin of this company.

Thank you for taking the time out of your day to let us know about these issues. We apologize for any frustration this may have caused. However, per both the 12 month agreement and the freeze form that you filled out and signed, the freeze terms and conditions state that your membership can only be frozen for 3 months. After the freeze is up the membership activates and begins charging the full amount. Since you didnt use those two months, we will save a credit of 2 months of tanning on your account. When you are *********** customer service and we will activate those months of tan time for you.

I was not given any paper to sign, and those terms were not shared with me. The associate at the shop verbally told me--when I went in to cancel because I hadn't used the service in several months--that I should freeze the account instead, as it was only five dollars per month. Then she had me sign the electronic pad. If she had told me--and she did not--that I could only freeze for three months, I would have simply cancelled as I intended to do when I entered the shop. This was a mistake on part of At the Beach, and I will not pay for it, nor will I be using the credit. As your records show, I have not used your service in nearly a year, so to charge me when your associate made a mistake, and when I haven't used your service, is outrageously ridiculous and reflects ZERO integrity on part of the business. I have filed a complaint with my bank, as this if fraud.

I had put my membership on hold for the last 3 months not realizing that I had to cancel it before the 3 months was over (my bad) if I did not want to continue to use their facilities. Then I was recently injured and this was the last thing on my mind. They were totally unwilling to work with me to refund me my $95 even though I had a Drs note. I know it was my responsibility to reminder this. But for medical reasons they should be willing to refund someone if they physically cannot use their facility. Just good PR.

Thank you for taking the time out of your day to let us know about these issues. We apologize that you did not enjoy a 5-star experience with us. Our cancellation policy states that you need to cancel your membership at least 24 hours before your billing date. Since you cancelled your membership on your billing date, we are unable to provide a monetary refund. We understand that you are not able to use the membership right now so we have noted your account stating that you have a month of tanning credit that you can use at any time. You will just need to call customer service at ************ to activate that credit.

McKayla S at the **************** called at the beach customers idiot tanners.During my call with McKayla, I became admittedly upset because it was my 3rd time trying to cancel this membership (both in store and over the phone) and I had been charged $130 with no services rendered, believing my membership had been cancelled in the prior month (I was also under the impression that my membership was $35, not $65, my mistake)Apparently I was supposed to go back to the store and cancel in person (because cancelling over the phone is impossible)even though I had been given 2 credits acknowledging my lack of service use and my attempt to cancel. I feel that these 2 credits and phone call records would serve as proof enough for a company with reasonable costumer service to issue a refund for the most recent month I was charged following the phone call.McKayla S insured me nothing would be done for that. I became irritated and began ranting about the apathetic and robotic company response to another human. It became a battle of who can talk louder and she began speaking to me in a jovial and blatantly condescending manner. I responded by saying something to the effect of oh so at the beach is hiring 12 year olds? To which she responded yea to deal with idiot tanners.I have worked in customer service for my entire adult life (34 years old). Please believe me when I say I do not take lightly to mistreating employees. I was certainly upset and vocalizing my frustration, but I have never dealt with such an unprofessional customer service rep in my entire life. Its not entirely her fault though. Im sure she deals with angry people all day because she works for a company who has made it difficult to cancel a membership in the age of simplicity.I have never left a bad review on a company or an employee. It takes a lot for me to be upset with a company and MUCH more to make me personally upset with an employee whos just trying to earn a living.

Thank you for taking the time out of your day to let us know about this issue. Here at At The Beach we strive to provide the best possible customer service and we are always looking for ways to improve. After looking into your account, you did speak to another representative and the issue was resolved. If there are any further issues, please reach out to customer service at ************.

The employees here make all kinds of ludicrous claims about the tanning beds "stopping aging" and "reducing wrinkles." I had planned to get only a spray tan, but was encouraged to try the infrared bed combo. I sustained a painful burn on my skin and the "customer service" (non responsive to FIVE attempted phone calls!) refused to cancel my membership. When I went in to the ******** Blvd location to cancel my membership, the front desk attendant **** mentioned that she, too, had experienced a burn, but could not help me cancel my membership, I had to call customer service. So basically a complete runaround. Definitely would not recommend.

Thank you for taking the time out of your day to let us know about this. We understand that you are wanting to cancel your membership because you were burned in a UV bed. However, the membership that you are on is a sunless membership that includes spray tanning and red light therapy. This membership does not include UV bed tanning. The session that you used was a free session that came with your membership upon signing up. Since all of our drafting memberships require one automatic draft before they can be cancelled, your membership cannot be cancelled until after your first draft on 08/01/2022.

Scandalous and deceptive practices, Do Not give them your credit card or banking information. This is a scam that you never see coming until it is over. One star because I was forced to in order to submit. i Have reported to the ******** Attorney General, ************************* If I do not get resolution, I will take them to court.

We apologize that you did not enjoy a 5-star experience with us. Please reach out to our customer service team at *************** with more information on how we can make it better next time.