Complaints

This profile includes complaints for At the Beach LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

At the Beach LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  At the Beach LLC

  Englewood, CO 80110-2338

• 

  At the Beach LLC

  1124 W Dillon Rd Ste 2 Louisville, CO 80027-1290

• 

  At the Beach LLC

  18874 E Hampden Ave Aurora, CO 80013-3504

• 

  At the Beach LLC

  7205 W Colfax Ave Ste 101C Lakewood, CO 80214-5408

• 

  At the Beach LLC

  7508 Parkway Dr Lone Tree, CO 80124-2570

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one-year spray tanning on Saturday 10/30/2022, and unfortunately, my skin is breaking out from less than one week of spray tanning. I would like to request a partial refund. The employee and customer service have refused to give any partial refund.

  Business Response

  Date: 11/14/2022

  Thank you for taking the time out of your day to let us know about your concerns. Attached, is a copy of the Client Release and Informed Consent form that you signed when you purchased your membership on 10/29/2022.Within that agreement is At The Beachs refund policy which states, At the beach does not allow refunds or exchanges for products purchased in store (used or unused). All sales are final, including memberships purchased, even if the membership has not been utilized. This includes paid in full memberships. The membership you purchased is a paid in full membership, therefore it cannot be refunded for any reason.

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for almost a full year when between 2020/2021 and thought my account was still frozen because of covid. Now i have been charged AGAIN for an account that should be closed. Please stop charging me and refund me I never want to do business with you again. I am now seeking a full refund for 2021 and this last charge.Also I called one of your stores and was verbally treated by a staff member. So now to top it all off even if I wanted a tan i don't feel safe at any of your locations.Please stop charging my card and its been 2 years I will never do business with you again

  Business Response

  Date: 10/24/2022

  Thank you for taking the time out of your day to reach out about your concerns. When you called customer service on 09/10/2021 the customer service representative advised for you to visit your local salon to cancel your membership. Your account was also noted stating that you had 12 months of tan time (credit). Then, on 09/15/2021 you requested that the tan time be applied to the next 12 payments of your membership. You were not charged for 12 months starting on 10/01/2021. Since 10/01/2022 was the 13th month and you did not cancel your membership prior to 10/01/2022, you were drafted the full amount for your membership. We emailed you the instructions for how to cancel your membership on 10/17/2022 but your membership is still active. In order to stop any future charges, the membership would need to be cancelled in store or online at atbtanning.com at least 24 hours prior to 11/01/2022. Please reach out to customer service at ************ of you have any further questions or concerns.

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We own Healing ************* Therapy. We had a sponsored ad running for our equipment. It involved alot of research and a video in our building of our Salt Infrared Sauna. ***** Euryel ****** took our ad and shared it with At The Beach Tanning in ****** to show their customers that they now will also be getting one and copied our ad to show their customers what they will be getting, rather than making their own. I called & asked them to take it down. Then I received ugly messages from ***** on messenger.

  Business Response

  Date: 10/24/2022

  Thank you for taking the time to reach out about this concern. ***** is an employee of At The Beach who shared the ad from Healing Waters & Salt Therapy on her personal page. The ad was not shared on the companys ******** page. We have confirmed that the post have been removed. Therefore,At The Beach has so ad to modify or discontinue.

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to purchase 1 week. I was told it would be less expensive to purchase a prorated month as well as the full month following. The beginning of October I find out that I was put in a month to month program and after calling customer service I was told I could receive a credit to my account but no refund. I explained that I am no longer able to use the services due to my responsibilities as the sole care taker for my disabled daughter and her need for 24 hour care (I am the only caretaker) I asked for a reasonable accommodation to their policy that would allow for a two month refund but they refused. They approved a 3 month credit to my account which is appreciated but unfortunately I wont be able to use due to my circumstances.

  Business Response

  Date: 10/12/2022

  That you for taking the time to reach out about these issues. After looking at your account, we can see that you purchased your membership on 07/18/2022. All of our month to month memberships require one automatic draft before they can be cancelled. The draft on 08/01/2022 was that first automatic draft. However, you did not cancel your membership until 10/03/2022.We have attached your agreement for your reference. Since you havent used your membership, we have noted your account stating that you have 3 months of tan time (credit) on your account that you can activate at any time by calling customer service at ************.

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18160628
  
  I am rejecting this response because: I was not given the opportunity to see the information upon signing it electronically.  I was verbally told something different and signed in good faith.  I was clear that I did not want services beyond august.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to At The Beach Tanning in May to tan for 1 month before my wedding in June. I specified that I only wanted one month, but was signed up for a month to month plan. I have not been in to use the services since May, and I have been charged $90 a month since. When I called to get a refund, I was told the only refund available would be store credit. I was not informed by the girl that signed me up of all the fine print because she was obviously new and not fully trained.

  Business Response

  Date: 10/12/2022

  That you for taking the time to reach out about these issues. After looking at your account, we can see that you purchased your membership on 05/08/2022. All of our month to month memberships require one automatic draft before they can be cancelled. The draft on 06/01/2022 was that first automatic draft. However, you did not cancel your membership until 10/03/2022.We have attached your agreement for your reference. Since you havent used your membership, we have noted your account stating that you have 5 months of tan time (credit) on your account that you can activate at any time by calling customer service at ************.

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the store and would tan for just a month and then not go because i would only use a month at a time since I traveled so much. Every time I would get a month the prices were very different and all i wanted was the basic laydown bed then i would be told for $5 or some cheap dollar amount I could upgrade, so sounded great well then my bill is now ******, I believe. Well I don't pay a whole lot to my account as a lot goes thru it. ***** told me at end of the month I just didn't come in and it would charge me but if I wanted another month come in and get another month, since it was month to month. Well I moved away and was with my banker and seem at least 3 months of the ****** fee taken out of my account. I call to get reimbursed because I have now moved out of the town and its very clear I didn't use the service, so refund my at least 3 months of non usage of your horrible service. But I am still fighting this and I am told that I have these months to use at a later date, NO I rarely tan as it is. This company are scammers and should be held responsible to repay customers back. I want my money returned.

  Business Response

  Date: 10/07/2022

  That you for taking the time to reach out about these issues. After looking at your account, we can see that you upgraded your membership to our All Access membership on 03/09/2022 when it was 50% off to upgrade. All of our memberships require one automatic draft before they can be cancelled. The draft on 04/01/2022 was that first automatic draft. On 04/08/2022 we emailed you instructions for how to cancel your membership but your membership was not cancelled until 05/02/2022. We have attached your agreement for your reference. Since you havent used your membership, we have noted your account stating that you have 2 months of tan time (credit) on your account that you can activate at any time by calling customer service at ************.

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18143329
  
  I am rejecting this response because:

  
  

  I (we) should not have to get on line and cancel our membership, specially when were told by the employee that if  we don't come in and pay next months then its canceled, NOTHING about going on line to cancel, which as seen in other complaints this is what most of are being told. There is no reason you not refund us our money. I have got a membership somewhere else , and being diagnosed with cancer I wont be needing tanning anytime soon and mostly wont be using your facilities, due to the lies and misleading.  I couldn't trust going in and not ended up with  another withdrawal or several again. You said you took the money and I haven't used the facility and was giving me 2 months credit , so why not give me my return. That's what I would like, Thank you
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a 12-month membership in march/april of 2021 and assumed the payments would end the same month of 2022. I just looked at my bank statement and I am still paying as of September 2022. The locations I went to were in ***** ********.

  Business Response

  Date: 09/16/2022

  Thank you for taking the time out of your day to reach out about your concerns. After looking at your account, we can see that you signed up for a 12 month membership on 04/02/2021. On 04/30/2021 you upgraded out of the 12 month contract to our 12 month paid-in-full membership. There are no other charges on your account other than products that you purchased in store.If there is more that we can to do help you please call customer service at **************.

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told one thing in store about cancelling or suspending my service while traveling to a location that does not have a store and now they refuse to stop my billing. I was told by the clerk in the store to "come in on the last day of the month to cancel or suspend", today is August 31st. I will be disputing my charges and filing a report with the better business bureau for poor practices. I was told I signed an agreement for the billing when I was in store, I was never shown ANYTHING to sign. When I asked if they have cameras and can prove that I was shown a document to sign in was told "yes there are cameras, but I have to go by the signed agreement". How does that not even make sense? I was told the girl at the counter "rotates her computer screen which is on a swivel for the customer to read the agreement before signing," again I was never shown ANYTHING and was told I was signing for my credit card. I've attached a picture of such monitor and it is not on a swivel nor was it moved or touched in anyway for me to read the screen.

  Business Response

  Date: 09/09/2022

  Thank you for taking the time out of your day to let us know about these issues. We apologize for any inconvenience caused. After looking at your account, we see that you signed up on your membership on 08/21/2022. Per the signed agreement, all of our memberships require one automatic draft before any changes can be made to them. For you, the first required draft was 09/01/2022.After that payment, you were able to cancel your membership. On 09/02/2022, you cancelled your membership online. You will not see any further charges to your account. I have attached your signed agreement and the screenshot showing that you cancelled your membership online for your records.