Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a combined washer dryer from camping world and was encouraged to get a good *** membership to get a discount on the unit I told them I wouldnt want it to auto renew because I was selling my RV. I just was charged for the auto renewal one later. I called Good *** and explained the situation and they basically said who cares about that tough beans were not gonna help you.

  Business Response

  Date: 04/24/2025

  Thank you for this opportunity to address the Member's concerns. Our Good *** Membership is documented in the Terms of Use as Non-Refundable, and we send multiple notices via email when the customer is enrolled in Auto Renew and prior to renewal charges are processed. That said, based on the situation, we have made an exception to issue a refund as a one time courtesy. The refund should be processed back to the credit card within 3-5 business days.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased this plan when we purchased our Motorhome new. The biggest seller to us was it covered sun damaged outer vinyl stripes, tires, and interior fabrics and appliances as well as mechanical. We purchased this plan back in October 2018.We have made a claim for the vinyl stripes, Saud they don't cover anymore. Turned in tires, stated not cover. They did provide a discount on their tires that were much more than a tire shops. The last was our refrigerator/ freezer. We were told this was covered when we were camping at ******************. However the unit would not come in before we had to leave and go back to ********. I was instructed to have a mechanic once home to provide the price and cost to replace. This was done and turned in to the Good ***** Extended Warranty. At first noone could find my claim. Then it was denied. I explained it was already approved and I was following instructions by their company. This was back in ********** delay in making this complaint is because I had two major spine surgeries. One in January and the second in February 2025. I'm just now able to start getting out. Getting ready to start outside Physical therapy. Good ***** has accepted all our payments, but unable to cover the items we were told they would cover. At this time I want a refund of my $5,000.00 they have taken from us for services unrendered

  Business Response

  Date: 04/30/2025

  Hi Team,

  Thank you for contacting the Good *** **************** Plan. This policy was started on 8/20/2019 and provides coverage for mechanical breakdowns. This policy does not provide any coverage for the vinyl or interior fabrics. There is no record of a claim concerning the vinyl stripes ever being reported to the claim administrator, however this would not be a coverable repair. This policy did have the optional tire reimbursement coverage but there was no record of a claim or tire concern ever being reported.
  
  The refrigerator claim was started on 12/9/2024 with issues also reported to the water heater, hydraulic hose, and generator. The claim administrator was advised the hydraulic hose would be repaired at the current shop. The refrigerator and other concerns would be addressed at a different shop as you were leaving the state. The claim for the hydraulic hose repair was covered for $584.62 on 12/16/2025. At this time the claim administrator advised to have the other repair facility call with a diagnostic and estimate prior to completing any repairs.
  
  The next call was received on 1/16/2025 after the repairs had been completed. The claim administrator advised no repairs were authorized but to submit an invoice for review. The invoice provided on 1/28/2025 showed charges for cleaning the generator carburetor and what appears as a diagnostic charge for the refrigerator. The carburetor cleaning was not covered as that part and cleaning are excluded by this policy. No parts were replaced, and no diagnosis was provided for the refrigerator. The claim administrator was not able to provide any coverage for these repairs as proper claim procedures were not followed and there was no diagnosis or cover-able failures reported. 
  
  We are not able to provide a refund of the premium paid on this policy as the coverage was active and and a claim was paid for the hydraulic hose repair. There is no unused premium to refund as this policy expired on 3/30/2025 due to non-payment.

   

  Thank you,

  Good *** Member Relations Team
  

   

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23232314
  
  I am rejecting this response because:

  The refrigerator was found as not repairable and turned in for replacement. However the refrigerator would not come in before we had to leave the are. I was told all the information was provided and authorized for replacement. I was told once I arrived back home to have a mechanic provide the price of the refrigerator and the cost to replace. All the information was sent into the Adjuster along with the contact number to the authorized repair company. This is when the story changed and Good *** refused to contact the repair company.

  I had followed all the instruction I was given. Each time we call Good **** we are given the run around. Good **** is not covering what we paid for. We were told when we purchased the policy the vinyl stripes, tires and interior was covered. One of their Adjusters told us the policy was changed and no longer cover the stripes or tires, this showing it was coved at the time the policy was purchased.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I get another phone call or email from one of you all I fully intend to make you listen to me bash my head into a brick wall at whatever number I can find that will connect me to a person.Ive asked multiple times for you all to remove my information. One singular request has lead to 6 months of you all harassing me. I think you all are gone, and then BOOM the whole joke of Hello, Im trying to reach you about your cars extended warranty s*** comes up again.I think Id rather have to cover my hand in honey and put it in a hive of angry bees while I have a bear gnawing on my foot than see another phone call or email from you all.I thought about going to a psychic to see if I had the Good *** curse but Dr. ****** (MBA, CPA) told me you all just have nothing else to do but try to sell a product to people who do NOT want ****** (or woman, or they/them) I totally get it, I work in sales too. I literally sell the ability to pump s*** from once place to another, and I do literally mean s*** You gotta get that bag, but dont you think your time is better spent harassing an old lady who just got 10 million dollars from a Nigerian prince and she is just looking for reasons to spend it?Maybe if I had that Nigerian prince money then I would consider hiring someone to call you all from multiple different numbers so your blocked numbers list can look like a page out of the phone book.

  Business Response

  Date: 04/04/2025

  Hi Team,

  Thank you for bringing the customer concern to our attention. We have successfully deactivated the customers mailing address, email, and phone number from any current and future campaigns. As a result, the customer will no longer receive any communications from Good ***.

  
  Please let us know if there is anything further we can assist with.

  
  Thank you,

  
  Good *** Member Relations Team
  

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought roadside assistance from this company within 30 days. I called to see about getting my vehicle towed the next day. The lady told ***** said well Ill put the information in the system so when you call tomorrow to schedule it, you wont have to answer all these questions again I told her I wanted it towed to the dealership which was 8.4 miles from my house. She said it would be $55 and Isaid I have the platinum membership. Why is it a cost? She said they only tow it to the certified mechanic for free and theres one than the dealership Which is some hacked down the street and I said no so I said I wanted to cancel the service. So I called the 800 number talk to a guy he said he would cancel it and refund my money within 5 to 7 business days so one day eight I sent an email and said hey my credit card has not been refunded I received an email stating that I use the service and it exceeded the amount I paid now think about it. I paid $275. They told me the tow was gonna be $55 so even if we argue about the service theyre still over $200 to be *********** then they said well you did not cancel it and we sent somebody out will still number one it was only gonna cost $55 so theres a balance due number two. I have ring cameras on the side of my house in the front of my house that shows the driveway in my truck nobody came to the house to tow that ****** today 1 April I called the first two times I explained my dilemma they hung up on me so the third time I called I talked to agirl named ******** and she said she had to take the information and send it to another department, I requested a phone number to call that department case they didnt call me back Said she couldnt give me that. So I know the argument is gonna be about while they sent somebody out which I can prove they didnt however he told me the day before Iwas gonna cost $55 and if you take ****** I am due a refund Im due the whole $275 cause thats what they said they would do

  Business Response

  Date: 04/02/2025

  Thank you for the opportunity to respond to the complaint submitted by Mr. **** regarding his recent experience with Good *** Roadside Assistance.
  
  After a thorough review of Mr. ***** membership and related service activity, we can confirm that we received an initial request for assistance on March 16, 2025,during which a tow was successfully provided from the disablement location to Mr. ***** residence. A second request was made on March 21, 2025, for a subsequent tow to a dealership of Mr. ***** choosing. Our agent drafted a case and advised of the applicable fee for towing beyond the nearest qualified service center. At that time, Mr. **** shared that he had not intended to enroll in Good **** Roadside Assistance and would rather be with AAA; it was also stated he was unsure how our service worked despite having already used the membership for a completed tow less than a week prior.
  
  As outlined in the Member Benefit Brochure:
  If you make any request for your vehicle to be taken to a location other than the nearest independent professional qualified service center, including your home, the mileage fee (for the distance in excess of the nearest licensed independent professional qualified service center) will be at your expense.
  If you request to be towed to a location other than the nearest independent professional qualified service center, as described above, you will not be entitled to any additional towing services for the same disablement.
  
  While the membership terms entitle the member to one tow per disablement to the nearest qualified service center, we were already making an exception by offering a secondary tow to a preferred destination. That said, we recognize Mr. ***** desire to cancel the membership and resolve the matter. As such, we have honored his request and issued a full refund of $274.75; this has been issued to the original pay method.
  
  We understand how frustrating roadside situations can be, especially when there are misunderstandings surrounding coverage. We appreciate Mr. **** bringing this to our attention and will continue to work with our team to ensure clear communication of benefits at every stage of the member experience.

  Thank you,

  Good *** Member Relations Team
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23147219
  
  I am rejecting this response because:
  First it said they have issued a full refund of $274.75 has been issued to the original payment method
  
  
  This has not happened
  
  
  Second, they said I made a second request on March 21, 2025 that did not happen. I had a Mobile mechanic at my house fixing my truck. I have enclosed the invoice for the 21st so there wouldve been no need for me to call.
  
  
  Third they say they record everything so I would like the voice recording from the 21st and the Saturday they said that I requested service so that the Better Business Bureau and I can hear this
  
  
  Third you said you sent tow trucks out both days I would like the timeframe. I have two ring cameras in the front of my house. I can show you that nobody came either day and that the Mobile mechanic was working on my truck on the 21st.
  
  
  Its very disappointing the good *** would make these statements when I can show without a doubt they didnt happen and they have not provided any voice recordings of this
  
  
  He quoted that there was a misunderstanding in coverage. Im saying theres a deception in coverage. It needs to be clearly stated number one. This is not AAA and number two. We will not tow your vehicle to the nearest dealership we will tow your vehicle to what we determine a certified mechanic
  
  for some reason, I cant upload the picture of him working on my truck however heres the invoice for the 21st

  ***************************
  **********
  *************************************
  ******************************************************************************
  INVOICE TO: INVOICE DATE DUE STATUS
  INV 369 03/21/2025 None Paid
  ******* ****
  **********
  ************************
  DISCOUNT
  DESCRIPTION 
  
  
  As far as Im concerned, this is not resolved until I see the money returned on my card
  Sincerely,
  
  ******* ****

  Business Response

  Date: 04/11/2025

  Thank you for the opportunity to further address Mr. ***** concerns. We have reviewed the call recordings and are confident they support our position on this matter.
  
  Regarding the refund associated with his Good *** Roadside Assistance membership, we can confirm that a full refund in the amount of $274.75 was issued on April *******, to the **** card ending in 6740. We sincerely apologize for the delay in the processing of this credit. As this refund was granted as an exception outside of our standard refund policy, additional processing time was required. We kindly ask that Mr. **** allow 5-7 business days from the date of issuance for the credit to reflect on his statement, as timelines may vary depending on his financial institution.
  
  We appreciate Mr. ***** patience and thank him for the opportunity to clarify the status of the refund. Should any further assistance be needed, we are happy to help.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23147219
  
  I am rejecting this response because:
  
  

  because the amount has been pending since the 10th, the bank said they have not released the money so as far as Im concerned, this is not over. Theyve been very dishonest and I think the minute I say its OK then theyll pull it and not give me the money 

  Ill consider this complete when they release the money ask them why they havent done that

   

   

  Again, this is not completed until they release the money to my card again I sent a picture its pending and the bank said they have not released the money

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Good *** membership on April 14, 2024. I did not receive my card or benefits package until June, after I called 3 times. It finally arrived (after our camping trip was over). I called and spoke to a representative and was told I could not cancel my membership until the year was up. He told me since my anniversary date was April 14th, I had until April 10 to cancel my auto renewal. Unfortunately, they charged my credit card on March 24 for the automatic renewal. I called them a half dozen times and was told over and over again that it was non refundable, even though I had been told that I had until April 10 to cancel. This is such a rip-off. I am so very angry. How do I know they won't do the same thing next year? I feel like I gave them enough notice. They claim they sent me an email and a letter letting me know I would be charged. I DID NOT RECEIVE AN EMAIL OR A LETTER! If I had, I WOULD HAVE CALLED AND CANCELED. I already knew that I wanted to cancel the membership. This is such a rip-off. How can they unilaterally rip me off like this? This is unacceptable. I am certain i am not the only person who has been ripped off by this company. Please follow up on my behalf, or at the very least, warn people not to join this membership club.

  Business Response

  Date: 03/27/2025

  Thank you for allowing us an opportunity to address your concerns. We did send a letter in the mail 30 days prior to your automatic renewal, and definitely didn't mean to catch you off guard with the charge. That said, after reviewing the recorded calls and situation, we have decided to make a one time exception to refund your order. We are sorry for the poor experience and hope you will accept this gesture of goodwill. Your refund of $39.00 will be posted back to the card ending in 0608 within 5 business days.

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 04/07/2025

  I purchased a Good *** membership on April 14, 2024. I did not receive my card or benefits package until June, after I called 3 times. It finally arrived (after our camping trip was over). I called and spoke to a representative and was told I could not cancel my membership until the year was up. He told me since my anniversary date was April 14th, I had until April 10 to cancel my auto renewal. Unfortunately, they charged my credit card on March 24 for the automatic renewal. I called them a half dozen times and was told over and over again that it was non refundable, even though I had been told that I had until April 10 to cancel. This is such a rip-off. I am so very angry. How do I know they won't do the same thing next year? I feel like I gave them enough notice. They claim they sent me an email and a letter letting me know I would be charged. I DID NOT RECEIVE AN EMAIL OR A LETTER! If I had, I WOULD HAVE CALLED AND CANCELED. I already knew that I wanted to cancel the membership. This is such a rip-off. How can they unilaterally rip me off like this? This is unacceptable. I am certain i am not the only person who has been ripped off by this company. Please follow up on my behalf, or at the very least, warn people not to join this membership club. Update: I filed this complaint (case # ********) and Good *** agreed to issue me a refund within 5 business days, however, they never did. I NEVER received my refund. Again, this place is ripping people off. I want to reopen my case and refile my complaint.

  Refund

  Business Response

  Date: 04/07/2025

  Hi Team,

  We have received the same concern twice on 4/7/2025. The original complaint was resolved on 3/27/2025 and received a response from the BBB Team that this matter was resolved. Want to make sure this is resolved on your end and the members. Please see the original response providing the refund and resolution.

  Posted 3/27/2025 : **Thank you for allowing us an opportunity to address your concerns. We did send a letter in the mail 30 days prior to your automatic renewal, and definitely didn't mean to catch you off guard with the charge. That said, after reviewing the recorded calls and situation, we have decided to make a one time exception to refund your order. We are sorry for the poor experience and hope you will accept this gesture of goodwill. Your refund of $39.00 will be posted back to the card ending in 0608 within 5 business days.**

  At this time the member should have received the refund of $39 back to the credit card used for the Club membership purchase. In addition due to the problems them member received the Club membership is still active and able to be utilized by the member.

  Thank you,

  Good *** Member Relations Team
  

   

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23123873
  
  I am rejecting this response because: I did NOT receive a refund. I am still owed $39.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/09/2025

  We submitted the refund to ********** ending in 0608 on 3/23, but after tracing that refund, we did find that the refund was rejected. We will be generating a check in our next check-run on 4/18 and will fed-ex it to the customer for arrival by 4/22.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23123873
  
  I am rejecting this response because: I simply don't believe them. How could they have attempted to issue a refund on March 23 when I didn't even file the complaint until March 27th? Also, I have never heard of a credit card company "rejecting" a refund. I will not accept their response until they have issued me a refund, whether it's to my credit card or a check in the mail. I don't believe they will ever follow through but if they do, I will approve at that point.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2024 Jayco Travel Trailer July 8th, 2024 from Camping World. As part of that sale, we purchased an extended service plan and tire and wheel coverage. That same month we decided that we would cancel those policies and per the terms and conditions, we had 30 days to cancel for a full refund (no claims made against either policy). We followed up with the dealer and submitted completed cancellation forms on July 21st, 2024. The finance manager let us know that it might take 8-12 weeks due to staffing issues and processing time. As of October 2024, the service plan refund did credit to our lien holder/loan account, however the remaining $1095 for the refund of the tire and wheel protection service contract remained unprocessed. In the months since October, we've continued to follow-up regarding the status of the remaining refund with no success. We emailed copies and screenshots of the original service contract and cancellation forms. We've received no ECD or any timeline or additional contacts to which to escalate this issue. While we've tried to be understanding of staffing issues and backlog, it's now been 8 months since we submitted the cancellation forms to receive the refund. This clearly indicates much bigger systemic issues to fix. Please finish processing our refund for the tire and wheel protection service contract. While we've also continued to incur interest on this additional $1095 each month on our travel trailer loan, we're not asking for additional compensation for that interest, just the refund of the original amount as requested in July 2024.

  Business Response

  Date: 03/17/2025

  **** Sales confirms communication with ***** ******. **** Sales have resolved ***** ******** concerns. To that end, we consider this matter responded to.

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They provided the refund per the cancellation of the Tire and Wheel Coverage as requested.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel this policy on Feb 14th, 2025, to stop on Feb 15th, 2025. They had the AUDACITY to tell me I owe them money! They are out of their mind! In ALL the years I have never had insurance company tell me at cancellation I OWE AN INSURANCE COMPANY MONEY WHEN IT WAS CANCELLED ON THE 15TH AND THEY DO NOT AUTO DRAFT UNTIL THE 27TH OF EACH MONTH! That is 12 days that they did NOT COVER us! That means they owe me money 12 days prorated back to me! When I explained this over and over to their horrible customer service people, which did not listen and were nothing but RUDE! I finally just hung up on them! This bill is a TOTAL LIE!! This is about Good **** and Nat ******* together because one bill is from them BOTH! I have reported BBB with *********** and now I am doing Good ****! One of the same. I asked those people to adjust the bill to a zero balance, which is "exactly what it should be", and I was told NO! I put a stop payment on my bank account, which cost me thirty two dollars, so they did not just do whatever they wanted, and forced them to mail a bill! So, this is how this will go because this bill is FALSE! They will receive each month five dollars and they will have to mail me a bill each month! They want to play this is how I will play back with them. That is 40 months it will take for them to get their "false bill" of two hundred and one dollars. I will NOT pay any late fees or anything else those people just make up! When they want to start to be honest about this false bill, give me a call or write me a letter about what you will do to resolve this properly! Until then let the games begin monthly for the next 3 + years of payments over a whole two hundred and one dollars!

  Business Response

  Date: 02/24/2025

  Hi Team,

  Please accept this response to your inquiry. The Personal Automobile Policy issued to the Complainant is underwritten by Home
  ************************************* (the Company), **** *****. We appreciate the opportunity to respond.
  The Complainant has maintained an annual Texas Personal Automobile Policy with the Company since September 10, 2022. The
  most recent renewal term was effective from September 10, 2024, through September 10, 2025, with a total annual premium of
  $8,986.00. The Complainant was enrolled in automatic payments, which included an 8.3% down payment and 11 monthly
  installments, each with a $4.00 installment charge. The down payment of $749.79 was drafted on September 25, 2024.
  Additionally, four monthly payments of $753.11 were drafted in October, November, December, and ******** bringing the total
  amount paid to $3,762.23.

  
  On February 14, 2025, the Complainant contacted our *************************** to request policy cancellation effective
  February 15, 2025. The cancellation was processed as requested, resulting in a final balance of $201.77, which included a $25.00
  mid-term cancellation fee. A final balance bill was mailed to the Complainant that same day.
  As of the drafting of this letter, the Company is awaiting payment of the remaining balance. Please see the final accounting
  breakdown below:

  
  Personal Auto Policy Premium $ 8,838.00
  Accidental Death & Dismemberment Coverage $ 93.00
  Subtotal $ 8931.00
  Acquisition Expense Fee $ 40.00
  Motor ********************************** Fee ($5.00 X 3 drivers) $ 15.00
  Installment Fee ($4.00 X 5) $ 20
  Cancellation Fee $ 25.00
  Cancellation - Insured Request $ (5,067.00)
  Total Billed $ 3,964.00
  Paid
  09/25/2024 - Down Payment $ (749.79)
  10/25/2024 - Monthly Installment $ (753.11)
  11/25/2024 - Monthly Installment $ (753.11)
  12/26/2024 - Monthly Installment $ (753.11)
  01/27/2025 - Monthly Installment $ (753.11)
  Total Paid $ (3,762.23)
  Remaining Balance: $ 201.77

  
  Although we regret any frustration the Complainant may have experienced, the Company maintains that the cancellation
  balance was calculated accurately and is owed by the Complainant. We hope this provides further clarity on the Companys
  position. If I can be of any further assistance, please contact me at *************************.

  
  Sincerely,
  ******* *.
  Customer Resolution Support Consultant II

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22970377
  
  I am rejecting this response because: this is not the balance they truthfully should be refunding some money to me. NO one pays the full

  coverage of the policy when you are cancelling the policy! And their 25 fee for cancelling is ridiculous! The ONLY time that should be charged is IF

  someone cancelled right after they wrote the policy!  Which was not the case, I have over paid them for years!  If they refuse to refund my money

  which they owe me... I will accept them to dissolve that **** ***** bill of $201 and we call it day!  They are ripping people off and they know it!  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get a Good **** membership on my 2022 Artic Wolf fifth wheel camper?????? I Keep getting denied and declined i know that i have money in my bank account and all i am asking for is a membership and i am being told no on everything?????????????????????????? I wish someone would reach out to me and explain to me what is going on instead of just leaving me hanging and not knowing nothing??????????????????????????????????? I hate being denied on the most easy things it just upsets things..........................................

  Business Response

  Date: 02/24/2025

  Hello ******,

  I see that the original charge of $109 for 3 years of the Good *** club was declined by your bank on 2/8, but I see that you reprocessed on 2/11 for $39 for one year and that charge did go through. I resent your welcome email with your membership number and expiration date to the gmail address we had on file. If you have additional questions, you can reach us at **************** or at ************.
  

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Forest River Travel Trailer from Camping World, ****** ** in August of ******* that time, I purchased, 3 years extended service contract, travel assist, tire warranty coverage, and roadside assist through Good *** company of Camping World, which was included in the financing of the loan.July 30th, 2024, I traded that Travel Trailer for a 2023 *************** Half-Ton, Model 29BHS, at *************, ************, **. At time of purchase I again purchased a 4 year extended service contract, and Roadside Assist through Good ***, which was also included in the financing of the loan. I was told I simply needed to contact Good *** to cancel the previous ********** contract and a pro-rated refund of the remaining services contract on that TT.I called Good *** and cancelled that previous service contract. I was told that Camping World, ********* would be notified of the cancellation and they would initiate the pro-rated service refund previously mentioned.I have been in contact with ***** ***** by phone twice, and through email twice. The last correspondence, I sent ***** an email with the purchased order of the new TT (I have confirmation of his receipt), per his request and he assured me he would resolve the request (Email attached). That was in October 2024. Still no refund.I called and opened a case with "Contact ****** *******" and was contacted and left a voice message by ***** from Good *** out of ********. I have returned the call several times and left messages and have yet to be contacted further.I am owed a refund of all the remaining Good *** coverages I purchased from Aug 2024 until October 2025. This is my next step to gain resolution. If I do not get immediate resolution, I will be sending complaint to the *** of Texas and contacting an Attorney for lawsuit of the refund owed, plus Attorney fees and associated court costs.

  Business Response

  Date: 01/14/2025

  Hello Team,

  Camping World RV Sales has spoken to the customer via email and phone to help resolve this complaint. The product breakdown and refund status has been provided and all concerns have been resolved with the customer.

  Thank you,

  Good *** Member Relations Team
  

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-20-2024 11:40 pm I called food *** for assistance. I told the agent I had to be at work in 20 minutes and needed to hurry with the process mind you I only need help with a tire change because I don't have a bar. After 5 minutes the agent starts asking me questions like "do you have locking lug nuts" which my response "no I believe not" "do you have the key for the locks?" Followed by "does your spare have a special tool" "no it just comes straight out and on" "do you have the special tool?" Followed by "we need an address" when given the address old ******************************** the corner of 445 and 505 they told me they could not find it. Entering just old hwy 85 ******* nm i found it. They made me drive down the street to the gas station when the car was making horrible sounds (hence why i pulled over instead of going any furher) I ended up telling the supervisor I was transferred to that I couldn't hear him over the bumping and knocking of the tire and if he had no other information to hang up. After 15 minutes of them purposely wasting my time and then laughing when i gor upset the supervisor visors words whej i told him to stop being an a****** were **** don't use thsr kind of language im trying to help- to wich i cut him off to say if you wee trying to help you wouldn't have wasted my time and made me transfer to a supervisor when the only information needed was the service location with was provided at least 5 times before asking to be transfer. Initially the agent Said he had no wat of making a transfer which is a blatant lie.

  Business Response

  Date: 12/26/2024

  Thank you for the opportunity to address the concerns raised in this complaint from Mr. ****** experience.
  
  We regret the frustration and inconvenience encountered during this request for assistance and have researched the issue thoroughly with our dispatch management team to identify any coaching and training opportunities. We take these matters seriously and will use the findings from this incident to improve our processes and better support our members including Mr. ***** moving forward.
  
  In recognition of the inconvenience and as a gesture of goodwill, we have issued a refund in the amount of $54.95 (the amount Mr. ***** paid for his roadside assistance membership). The refund will be issued as a check mailed to the address on file and should arrive within 3-5 weeks. The expiration date of the membership remains unchanged and is set to expire on September 12, 2025.
  
  If any additional information or clarification is needed, we are happy to review further. We appreciate Mr. ****** feedback and will continue working to enhance our member experience.