Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 I was asked about a 1 year good *** membership in the store when processing a return. The item I needed to return was eligible for a store credit only. I had a 1 year membership in 2020 and only used it a few times but I had a store credit for a return on an item and so I agreed to use part of my credit towards the one year membership. It wasn't mentioned to me that this was an auto-renewing membership; my prior purchase of a 1 year membership did not include any sort of auto renewal. On 05/22/2025 my credit card; which was used for the return was charged a membership renewal. I called into the call center on 06/04/2025 and was informed that under no circumstances are memberships refundable. I never intended to sign up for a recurring membership and feel like this was a very misleading practice. This was not a positive experience with GoodSam; who is usually spoken of fairly positively. Both the agent I spoke to and their supervisor were very kind and polite but offered no path to a refund.

  Business Response

  Date: 06/05/2025

  Thank you for this opportunity to address the Member's concerns. Our Good *** Membership is documented in the Terms of Use as Non-Refundable, and we send multiple notices via email when the customer is enrolled in Auto Renew and prior to renewal charges are processed. That said, based on the situation, we have made an exception to issue a refund as a one time courtesy. The refund should be processed back to the credit card within 3-5 business days.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Good *** membership renews on June 18. I called in on May 30th to cancel and not autorenew. They said it was too late because they autorenew a month in advance and stole money out of my account. They refuse to refund it. I canceled prior to the renewal date. I shouldn't have to pay for another year.

  Business Response

  Date: 06/02/2025

  Thank you for this opportunity to address the Member's concerns. Our Good *** Membership is documented in the Terms of Use as Non-Refundable, and we send multiple notices via email when the customer is enrolled in Auto Renew and prior to renewal charges are processed. That said, based on the situation, we have made an exception to issue a refund as a one time courtesy. The refund should be processed back to the credit card within 3-5 business days.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid good *** rv service $300 to fix a wiring harness for me they gave me the run around for three months before finally telling me today may 27th they can't do the job and refuse to refund me

  Business Response

  Date: 05/28/2025

  May 28, 2025

  
  To Whom It May Concern,

  
  I am writing to formally address the complaint filed by Mr. ***** ****** regarding the transaction dated March 04, 2025, for services rendered at ******************************************************************************************** We respectfully assert that Mr. ****** received all agreed-upon services as documented in Work Order #**********, and we request that the transaction be upheld.

  
  Service Agreement and Fees
  On February 05, 2025, Mr. ****** agreed to our mobile service fees, which were clearly communicated as follows:
  Onsite Fee: $99.00
  Minimum 1 hour Diagnostic Fee: $175.00
  Additional Mileage Fee: $8.00
  Total: $301.74

  
  These fees covered only the inspection and diagnostic assessment of the disablement, not parts ordering or repairs, which was explicitly explained to Mr. ******* He verbally confirmed his understanding and agreement on a recorded line and signed the work order prior to payment, reaffirming his consent.

  
  Service Execution
  On February 10, 2025, our technician was dispatched to Mr. ******* location but was unable to access the property due to the customers failure to notify us of his absence and the loss of his keys. No charges were collected for this visit. On March 04, 2025, our technician returned at no additional cost to the customer, despite the time and expense incurred on February 10. The technician completed a thorough diagnostic assessment of the motorhomes wiring issues caused by a blowout, as outlined in the work order. The service included 1 hour and 10 minutes of travel time and 1 hour and 25 minutes of onsite diagnostic work, the additional 25 minutes was not charged to the customer per company policy. At the conclusion, Mr. ****** signed the approval, and the agreed-upon balance of $301.74 was collected.

  
  Following the diagnosis, we attempted to source a wiring harness for Mr. ******* 2003 Winnebago Sightseer. However, due to the age of the unit and Workhorse no longer producing parts for this chassis, sourcing proved challenging. We updated Mr. ****** and reached out to a Workhorse contact he provided, but they were unable to assist. We also explored repairing the existing harness, but determined it was not feasible to complete in the field. Mr. ****** was informed of these findings. At no point did he express a desire for a refund to GoodSam RV ProCare.

  
  Supporting Documentation
  Enclosed with this letter are the following documents, which substantiate that all services were rendered as agreed:
  Technicians diagnostic report
  Signed approval on Work Order #**********
  Time log detailing travel and onsite work
  These documents confirm the professional execution of the services and the legitimacy of the charge.
  

  Request for Resolution
  Given the evidence that all services were completed in accordance with Mr. ******* signed agreement and the work order, and that he fully understood the scope of the minimum service fee, we respectfully request that the complaint be dismissed. We remain committed to transparency and customer satisfaction, and we are happy to provide further clarification if needed.
  Thank you for your careful consideration of this matter. Should you have any questions or require additional documentation, please contact us at ************ or *************************************************
  

  Sincerely,
  The GoodSam RV ProCare Team

  Customer Answer

  Date: 06/12/2025

  I need this case reopen I understand the $99 on site fee but for the $175 that has to be refunded how are they going to charge me a diagnostic fee? When I already told them what was wrong with the rv and wanted fixed ? If they had real intentions to work on the rv it wouldn't take three months they would've told me on site they can't do the job they had me running around for three months before telling me they can't do the job I would've paid additional if they got the job done and fixed

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good *** charged my credit card for a membership renewal three weeks before my current membership expires. I notified them when the charge appeared in pending in my credit card account that I did not want to renew my membership and to please cancel the charge before it posted. I was told that the charge was not refundable. I sent the same request to an email address online and received a reply that they had cancelled my membership, but that the charge was not refundable. I would like to be reimbursed for the amount charged for a membership renewal that I did not request.

  Business Response

  Date: 05/28/2025

  Thank you for this opportunity to address the Member's concerns. Our Good *** Membership is documented in the Terms of Use as Non-Refundable, and we send multiple notices via email when the customer is enrolled in Auto Renew and prior to when renewal charges are processed. That said, based on the situation, we have made an exception to issue a refund as a one time courtesy. The refund should be processed back to the credit card within 3-5 business days.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this complaint regarding Good **** Club. I signed up for a membership with them in 2024, and at the time of sign-up, I did not agree to auto-renewal. In fact, I believed I had canceled the membership shortly after enrolling.However, on May 22, 2025, I noticed that Good **** charged my credit card on file $39 for an auto-renewal I did not authorize. I called their customer service on May 26, 2025, to request a refund and explain the situation. Despite my explanation that I do not use the membership and did not knowingly or willingly agree to auto-renewal, they refused to refund the charge.I find this practice unacceptable and misleading. Customers should not be enrolled in auto-renewal without clear, upfront consent, and there should be a fair opportunity for refund when the service has not been used.I am requesting a full refund of the $39 that was charged to my card on 5/22/25.Sincerely,***** ******

  Business Response

  Date: 05/27/2025

  Thank you for this opportunity to address the Member's concerns. Our Good *** Membership is documented in the Terms of Use as Non-Refundable, and we send multiple notices via email when the customer is enrolled in Auto Renew and prior to renewal charges are processed. That said, based on the situation, we have made an exception to issue a refund as a one time courtesy. The refund should be processed back to the credit card within 3-5 business days.

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  22May2025 Good *** billed me for $39 for a membership that doesn't expire until 26Jun2025. I called on the same day of the charge advising the automatic renewal was discontinued last year but has somehow been re-instated. I am unable to log in to this account. **************** refuses to assist with re-establishing the account, removing the automatic renewal which was removed last year, and refuses to change my address of record on the account. I have been hung up on six times trying to reach someone to assist me. Good *** refused to allow me to speak with a manager. I am following up with correspondence to Good *** Corporate and filing a dispute with my credit card company.

  Business Response

  Date: 05/23/2025

  We appreciate the opportunity to connect directly with Ms ********** and apologize for her experience. We are pulling all related calls and will address employees accordingly. That said, based on the customer's experience, we are making an exception to policy and issuing a refund on the $39.00 Auto Renew charge. Those funds will be returned to the original method of payment within 5 business days. We hope for an opportunity to earn Ms ************ business again in the future.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/19/25 Repair on my RV motorhome **** Extended Warranty says I have a $1,000 deduct but it is $100 Had to have the motherboard replaced on **** Services filed with my warranty plan and was refused This is incorrect, see letter from the Extended Warranty showing the effective change in my coverage especially the deductible does not go into effect until July 15, 2025 I need this claim filed and with my $100 deductible I have had and currently have Someone is suppose to return my phone call and hasnt yet

  Business Response

  Date: 05/27/2025

  Hi Team,

  
  Thank you for contacting the Good *** **************** Plan. Our customer service team received a call on 4/15/2025 requesting the cancellation of your policy due to trying to sell the vehicle. Our agent provided the option to raise your deductible from $100 to $1,000, lowering the monthly payments to maintain coverage until the vehicle was sold. This requested change was approved; the deductible was raised to $1,000 which lowered the monthly payments to $38.18. 
  
  We then received an email on 5/1/2025 to confirm that the deductible was raised to $1,000 and that you would not be charged the old monthly payment amount of $143.29 for the May payment. Our service team replied to your email advising that your deductible had been raised to $1,000 and that your monthly payment amount for the remaining of the current term would be $38.18. 
  
  On 5/21/2025 our claim administrator received a call starting a claim for an issue with the roof A/C.  This claim was denied due to the repair cost falling under your $1,000 deductible.  The claim administrator is not able to authorize coverage under the $100 deductible as this change was made prior to your claim being filed. If you have any additional questions please contact our customer service team at **************.
  
  Thank you

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am dismayed at the lack of courtesy this company provides to customers. This company has deceitfully omitted information before becoming a member when purchasing automobile coverage roadside assistance. The trick comes once you purchase the membership. Good *** contracts with independent service providers with no screening and send them to customers. I bought the platinum coverage expecting to receive good service when needed but Good *** dispatched unprofessional contractors that are practicing unethical business practices. One of them became aggressive and threw his big gulp across the neighbors garage. And the contractor sold a refurbished battery promising 3 to 5 year warranty from the seller. However he would not show the warranty until I paid. Once the contractor received payment then he showed me his own made up 1 year warranty and refused to show the sellers warranty. I would like for the Good *** owner to be aware of these practices. When I called Good *** to inform the representatives about my concerns and issues, they state that they are not responsible for their contractors but yet they dispatch them to customers. Good *** does not provide the service as indicated on their website of how happy customers are. In fact, their representatives are unfriendly and impatient when speaking to customers. I requested my refund and cancelled my membership but the supervisor, ****** **** up on me when I explained my concerns about their independent contractors and their membership practices. I would like my refund for Platinum automobile coverage roadside assistance membership.

  Business Response

  Date: 05/15/2025

  Thank you for the opportunity to respond to the complaint submitted by ***** ***** regarding her recent experience with Good *** Roadside Assistance.
  
  We are very sorry to hear about the behavior and conduct described as well as the frustration it understandably caused. No member should feel uncomfortable or disrespected during a service event, and we truly regret that this was the experience.
  
  The Member Benefit Brochure states:
  Note that service providers and facilities referred to members by *********** are independent businesses neither owned, controlled nor operated by ***********. The responsibility for damage, loss, or unsatisfactory workmanship lies solely with the service providers and facilities providing the service, rather than with Good ***.
  
  That said, while Good *** does not own or operate the providers associated with this service event, we take all reports of unprofessional conduct seriously. The behavior described is not representative of the standards we expect. We have formally reported the actions to our dispatch management team, who is reviewing the details and taking appropriate action to address the concerns raised.
  
  In response to the desired settlement, we have issued a full refund of $54.95 to the original pay method. We apologize for any difficulty experienced when trying to address this through our customer service channels and will follow up internally to reinforce the importance of patience and professionalism.
  
  We appreciate the feedback and will use it in our continued effort to improve the member experience.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23329999
  
  I am rejecting this response because:
  The refund does not show posted on the original payment. Please indicate the last 4 digits of the credit card of the original payment. You may also mail payment to the following address.

  ***************, *********, NV 89044

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/20/2025

  Hello, the refund was processed as 2 separate transactions. One for the prorated time left on the membership for $36.14 and an additional amount of $18.22 for the difference. Both refunds were processed to the **** ending in 7703 on 5/15. It does take 3-5 business days to fully process, so the customer should see both post to the account no later than 5/22.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good *** has entered me for autorenewal the last 2 years. As soon as I saw a pending charge, I called. They say their membership fee is nonrefundable. This company has absolutely spammed my email for the past 2 years but couldn't send me info about my account. They refused to issue a credit or reverse the pending charge. I never agreed to auto renew.

  Business Response

  Date: 04/25/2025

  Hi All,

  Thank you for the opportunity to respond and resolve the customer concern. At this time we have refunded the recent charge placed on 4/23/2025 for $39 for the yearly cost of the **************** membership. The customer will receive a total of $42.25 which includes a prorated amount of the remaining time left on the membership. This refund should reflect on the member's credit card within 3 to 5 business days.

  Thank you,

  Good *** Member Relations Team
  

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, SO LONG AS I AM REFUNDED AND NEVER CHARGED AGAIN

  I find your non-refundable policy renewal to be abhorrent, and I'm sorry that it has taken me going to the bbb to get this resolved. 

  I have been absolutely email SPAMMED by your company, yet never heard a word via email re my policy renewal. I never enrolled in autorenew: I think that is something your company automatically does, as I would LOVE to see where I consciously opted into your auto-renewal scheme, despite not using your services the entire year since the LAST TIME I was auto-renewed and freaked out over the charge and surely asked to be removed from auto renewal. 

  Given that this is an RV POLICY, paid for entirely online, it would make a lot of sense to remind consumers when their policy is set to renew, and not just send them SNAIL MAIL (supposedly) of said renewal, to RVers who are rarely around to check their old mail.

  That the company blocked refunding my still pending renewal charge, by simply saying is is nonrefundable, after I escalated my issue to a supervisor and was STILL refused a refund, is absolutely absurd. This company is just taking a whole lot of people who do not believe in their ability to escalate and get a refund to a whole new level. 

  It took going to the better business bureau to get my money back. An astounding embarrassment.

  I might have signed up for your service again in the future if not for this. SHAME ON THIS ******* YOU ARE RUNNING!!!!!

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Good *** RV assistance account on 5/28/24 for my RV camper and was unaware that it was an automictic renewal which should of happened 5/28/25.I have since sold this camper and noticed I was billed for another year. I called their customer support line and explained the situation to ******* in support group and she told me I could not cancel this upcoming year and said she would cancel everything after this year.She said their policy does not allow a refund even though this years membership is still good for 1 more month and I'll have to pay for another year after 5/28/25. I mentioned that it surprised me that the renewal happens 1 month prior to the 1st year and I cannot get a refund.

  Business Response

  Date: 04/28/2025

  Hi Team,

   

  Thank you for your time and bringing this concern to our attention. We have processed a refund on 4/28/2025 for the amount of $39.00. The member will have this amount put back on the credit card used in purchasing the membership. In addition the membership has been cancelled.These actions should address the customer concern.

   

  Thank you,

  Good *** Member Relations Team
  

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******